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  1. pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/stafftrainhandouts_all.pdf
    September 01, 2012 - Briefing Exercise We’re going to practice briefing, including creating psychological safety, by having … We are going to discharge [patient name] today. … I’ll be going over your discharge instructions with you. … Interpreter: [interprets] Patient: [nods] Nurse: Next, I’m going to go over your medications.
  2. pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
    January 01, 2015 - Patient usually sees this provider for care 2 Length of relationship How long patient has been going … to this provider 3 How long patient has been going to this provider 3 Utilization Number of times … [Yes/No] No change. 3 3 How long have you been going to this provider? … than 3 years/ At least 3 years but less than 5 years/ 5 years or more] How long have you been going
  3. pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
    April 01, 2016 - Discuss what went well and what could be done going forward to enhance communication.
  4. pbrn.ahrq.gov/evidencenow/tools/keydrivers/implement-qi.html
    November 01, 2018 - Small practices can start simply, using common sense and a can-do attitude to get the process going.
  5. pbrn.ahrq.gov/teamstepps/instructor/fundamentals/module3/slcommunication.html
    July 01, 2018 - Communicate the following information: S ituation—What is going on with the patient?
  6. pbrn.ahrq.gov/teamstepps/instructor/fundamentals/module1/igintro.html
    June 01, 2019 - Markers (Optional) Say: Now that we know who is the in the room, we are going to do our first teamwork … We are going to begin by discussing the Master Trainer course. … and mutual support capabilities yield important team outcomes such as shared awareness about what is going
  7. Teach-Back (pdf file)

    pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-slides-final508.pdf
    April 11, 2018 - Today we’re going to talk about Teach-Back. What is Teach-Back? … Can you tell me how you are going to take them? We talked about a lot of information.
  8. pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/scenarios/medsurg.pdf
    March 19, 2014 - Johnson’s pain resolves, and he insists on going home. … I think she may have something organic going on.
  9. pbrn.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2013-materials/teamstepps-monthly-webinar-sept2013.pptx
    January 01, 2013 - integrate Continue to monitor the plan Identify opportunities for continued improvement Keep The Momentum Going … “It’s nice to vent and not worry you’re going to get in trouble for complaining.”
  10. pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_1_IDEAL_chklst_508.pdf
    January 01, 2010 - of care practices could include changing the wound dressing, helping the patient with feeding or going … Prepared to Go Home Checklist and Booklet as a starting point to discuss questions, needs, and concerns going
  11. pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_1_IDEAL_chklst_508.docx
    January 01, 2010 - Examples of care practices could include changing the wound dressing, helping the patient with feeding or going … Prepared to Go Home Checklist and Booklet as a starting point to discuss questions, needs, and concerns going
  12. pbrn.ahrq.gov/health-literacy/improve/precautions/tool15.html
    February 01, 2024 - For example, you could say, "Just to make sure we’re on the same page, what are you going to start next
  13. pbrn.ahrq.gov/news/newsletters/e-newsletter/906.html
    March 01, 2024 - What's going well: a qualitative analysis of positive patient and family feedback in the context of the
  14. pbrn.ahrq.gov/funding/grantee-profiles/grtprofile-bell.html
    March 01, 2022 - implementation through an organization’s existing EHR, which makes it easy to expand the work of OurDX going
  15. pbrn.ahrq.gov/talkingquality/explain/details.html
    November 01, 2018 - You can discuss this topic more thoroughly in later pages of your report, going into greater depth on
  16. pbrn.ahrq.gov/talkingquality/distribute/promote/timing.html
    March 01, 2016 - When it is enhanced or updated: going through the cycle again.
  17. pbrn.ahrq.gov/teamstepps/instructor/fundamentals/module9/slcoaching.html
    March 01, 2014 - Continuous improvement includes going back to training to lead to more culture change. 
  18. pbrn.ahrq.gov/hai/cauti-tools/archived-webinars/health-literacy-slides.html
    December 01, 2017 - The doctor says "I'm going to give you a mild sedative to counteract your really annoying questions." … Now we’re going to zero in on patient and family engagement as a way to prevent CAUTI.
  19. pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/medicaidreadmitguide/mcaidread_tool9_trans_care.docx
    July 28, 2016 - This task will often require going well beyond the brief “social history” that is contained in the physician
  20. pbrn.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module1/mod1-facguide.html
    March 01, 2017 - We're now going to watch a brief video from K. … that the system encourages healthy, risk-reducing behaviors, and coach team members to know what is going

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