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1. Taking Care of Myself: A Guide for When I Leave the Hospital | Agency for Healthcare Research and Quality
   pbrn.ahrq.gov/questions/resources/going-home/index.html
   November 01, 2020 - https://www.ahrq.gov/questions/resources/going-home/index.html   Back

2. Briefing Exercise | Agency for Healthcare Research and Quality
   pbrn.ahrq.gov/teamstepps/lep/handouts/lepbriefingex.html
   December 01, 2012 - Exercise TeamSTEPPS® Enhancing Safety for Patients With Limited English Proficiency Module We're going … We are going to discharge [patient name] today. … I'll be going over your discharge instructions with you. … Interpreter: [ interprets ] Patient: [ nods ] Nurse: Next, I'm going to go over your medications

3. The Role of Leadership in Quality Improvement Efforts (pdf file)
   pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Role_of_Leadership_In_QI-_2011_11_01.pdf
   January 01, 2011 - But at the end of the day, they’re going to be looking upward. … They’re going to say, “What are the leaders telling us that we ought to pay attention to?” … In many ways, the leader sets the tone that is going to either facilitate or mitigate the organization … and “If I do find something that needs changing, is that change going to happen?” … to hire these extra folks, we’re going to put together this program.

4. Emergency Department and Catheter Insertion | Agency for Healthcare Research and Quality
   pbrn.ahrq.gov/hai/cauti-tools/archived-webinars/ed-catheter-insertions-transcript.html
   December 01, 2017 - So going back to the beginning, our first presenter today is going to be Dr. Mohamad Fakih. … Again, we’re looking at an open model where – so whatever is going on with each individual nurse is going … Is it going to be good for them? … So getting a good sense of what’s really going on in your department is going to reduce your frustration … I’m going to turn it back over to Paul.

5. TeamSTEPPS Limited English Proficiency Module: Briefing Exercise (pdf file)
   pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/lepbriefingex.pdf
   July 25, 2012 - TeamSTEPPS Limited English Proficiency Module: Briefing Exercise Briefing Exercise We’re going to … We are going to discharge [patient name] today. … I’ll be going over your discharge instructions with you. … Interpreter: [interprets] Patient: [nods] Nurse: Next, I’m going to go over your medications.

6. Strategy 4: IDEA Discharge Planning (Tool 2a) (pdf file)
   pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.pdf
   May 22, 2013 - • Will I need help eating, bathing, or going to the bathroom? For how long? … Tips for Going Home Patients and families at [insert hospital name] wrote these tips to help you get … Going Home Too Soon? … If you feel that you are going home before you are ready, call [insert name] at [phone number]. … Tips for Going Home Going Home Too Soon?

7. Introducing the CAHPS Child Hospital Survey_Transcript (pdf file)
   pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/introducing-cahps-child-hospital-survey-transcript.pdf
   January 01, 2015 - And I am going to kind of touch on those. … Mark Schuster and he leads the CHIPRA -- I’m going to get the name wrong, Mark, so I’m going to allow … Schuster, Slide 14 So I’m going to talk to you about Child HCAHPS, in particular, and I am first going … Zema, Slide 48 I’m going to turn it over now to CHOC Children’s where Sandra and Zoë are going to tell … to go be going with HCAHPS.

8. Strategy 4: IDEA Discharge Planning (Tool 2b) (pdf file)
   pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.pdf
   May 22, 2013 - Tips for Going Home Patients and families at [insert hospital name] wrote these tips to help you get … Going Home Too Soon? … If you feel that you are going home before you are ready, call [insert name] at [phone number]. … • Will I need help with eating, bathing, or going to the bathroom? For how long? … Ask: Tips for Going Home Going Home Too Soon?

9. Phone Call Role Play (pdf file)
   pbrn.ahrq.gov/sites/default/files/publications/files/phoneroleplay.pdf
   February 14, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … CALLER: So tell me, how are you going to take your Lasix tomorrow? … CALLER: Now, I’m going to make sure you and I have the same information about your appointments and … How are you going to get there? PATIENT: My sister is going to take me.

10. Strategy 4: IDEA Discharge Planning (Tool 2a) (doc file)
    pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.docx
    February 24, 2011 - Will I need help eating, bathing, or going to the bathroom? For how long? … Tips for Going Home Patients and families at [insert hospital name] wrote these tips to help you get … Going Home Too Soon? … If you feel that you are going home before you are ready, call [insert name] at [phone number].

11. Postdischarge Followup Phone Call Script (Patient Version) (pdf file)
    pbrn.ahrq.gov/sites/default/files/publications/files/postdisphone.pdf
    February 14, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … Clarification of Appointments CALLER: Now, I’m going to make sure you and I have the same information … Are you going to be able to make it to your appointment? … CALLER: I understand that [name of caregiver] was going to help you out at home. … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to be able to

12. Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care (pdf file)
    pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/implementing-new-protocol-transcript.pdf
    October 01, 2018 - I'm going to talk a little bit more about the elements of that story in a minute. … Grob, Slide 22 And now I am going to pass it over to Tara to talk about the NYP project. … She’s going to come back in a few minutes and talk a bit more about what’s to come. … I am going to now give the ball back to Tara to talk about phase two. … We’re really going based on emotion.

13. Introducing a Protocol To Obtain Patient Comments Using the CAHPS® Clinician & Group Survey (pdf file)
    pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-transcript.pdf
    January 01, 2017 - And as you do that, I'm going to read through the options. … Now, I'm going to ask one more. … And so, there were a couple things I'm going to cover. … If you're going to post them online, let them know that. … We're going to try to get to as many as possible.

14. Practical Strategies for Gathering Feedback Directly from Patients (pdf file)
    pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Qualitative_Methods_2012_04_11_Transcript.pdf
    January 01, 2012 - So Susan, what are we going to review today? … What kind of specific qualitative methods and tools are we going to talk about today? … the practice, am I going to be able to find a parking spot, how long am I going to have to wait, are … they going to give me bad news, are they going to want to do something that hurt. … So what should people doing a walkthrough note as they're going through the process?

15. Section 1: Overview of Key Concepts and Tools | Agency for Healthcare Research and Quality
    pbrn.ahrq.gov/teamstepps-program/curriculum/situation/overview/index.html
    June 01, 2023 - process of continually scanning and assessing a situation to gain and maintain an understanding of what’s going … Situation awareness (an individual outcome): The state of "knowing what's going on around you."

16. TeamSTEPPS 2.0: Module 12. Practice Teaching Session | Agency for Healthcare Research and Quality
    pbrn.ahrq.gov/teamstepps/instructor/fundamentals/module12/igpracticeteach.html
    March 01, 2014 - Contents: (Optional) Teaching Session (Optional) Teaching Session Say: Today we are going … Yesterday, you were each assigned a module that you and a partner are going to teach.

17. CAHPS QI The Case for Improving Patient Experience (pdf file)
    pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
    January 01, 2011 - idea that we knew this was something we needed to do, and so when there was pushback we said no we’re going … And ultimately from a business standpoint, the willingness to recommend is really what’s going to help … that can be that everybody in your group really wants to give patient experience and then there are going … Larry Morrissey I wasn’t expecting that I was going to be lower than my peers, you know. … When I went into this, I thought, wow, I’m going to get the best score because I’m Larry.

18. The Quick Reference Guide to TeamSTEPPS Action Planning | Agency for Healthcare Research and Quality
    pbrn.ahrq.gov/teamstepps/instructor/essentials/implguide3.html
    November 01, 2018 - a plan for continuous process improvement with your TeamSTEPPS Intervention, including plans for on-going … Develop a monitoring plan for on-going assessment of intervention effectiveness including measures and … Develop a plan for sustaining and spreading positive changes including rewards, feedback, integration, on-going … A monitoring plan for on-going assessment of the effectiveness of your intervention.

19. Strategy 4: IDEA Discharge Planning (Tool 2b) (doc file)
    pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.docx
    June 20, 2011 - Tips for Going Home Patients and families at [insert hospital name] wrote these tips to help you get … Going Home Too Soon? … If you feel that you are going home before you are ready, call [insert name] at [phone number]. : … Will I need help with eating, bathing, or going to the bathroom? For how long? Who pays for it?

20. Strategy 2: Communicating for Improve Quality (Tool 5) (doc file)
    pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
    February 10, 2011 - She’s a specialist that is going to help manage your sugar. … If it’s okay with you, she is going to talk with you.” … “Who is going to help you once you get home? … “What is going well right now? What problems are you having?”