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21. TeamSTEPPS 2.0 Module 1: Introduction
    monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule1.pptx
    January 01, 2011 - You’re going to have two minutes to complete this task. … at the beginning, who’s going to do what, or how are we going to do it. … Thinking about what’s going on in the environment, keeping that situational awareness, supporting one … So we’re going to be discussing these types of behaviors throughout the whole course. … Today we're going to discuss core teamwork skills.

22. Tackling Low Health Literacy Among Primary Care Patients: A Model from Missouri (pdf file)
    monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Tackling_Low_Health_Literacy_Among_PCP_2012_05_01_Transcript.pdf
    January 01, 2012 - So how are you going to measure this broader definition of health literacy or the broader concept of … Can you tell us what Health Literacy Missouri is going to do to address the health literacy of the system … that we give to all physicians so that we have some comparison data, but in addition to that, we’re going … specifically asks, ‘In the last 12 months, how often did this doctor ask you to describe how you were going … doing well at health literacy, if they don’t really measure those patient perceptions, they’re not going

23. Federal Interagency Workgroup on Improving Diagnostic Safety and Quality in Healthcare July 2020 Meeting Summary (pdf file)
    monahrq.ahrq.gov/sites/default/files/wysiwyg/topics/public-notes-meeting-summary-072320.pdf
    November 06, 2020 - and this workgroup could make contributions as subject matter experts participating in the dialog going … The initiative has been going on for a few months with a very strong response, and the hope is that

24. Strategy 2: Communicating to Improve Quality (Tool 3) (doc file)
    monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_3_Get_to_Know_508.docx
    February 10, 2011 - They give you medicines, take care of your wounds, and make sure everything is going okay. … nurse aides, help patients with their basic needs, such as eating, drinking, walking, bathing, and going

25. TeamSTEPPS 2.0: Module 12. Practice Teaching Session | Agency for Healthcare Research and Quality
    monahrq.ahrq.gov/teamstepps/instructor/fundamentals/module12/igpracticeteach.html
    March 01, 2014 - Contents: (Optional) Teaching Session (Optional) Teaching Session Say: Today we are going … Yesterday, you were each assigned a module that you and a partner are going to teach.

26. Creating an Improvement Culture (pdf file)
    monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Creating_an_Improvement_Culture_2011_10_01_Transcript.pdf
    January 01, 2011 - Slide 9 So if we go to the next slide, you’ll see our inpatient satisfaction and I’m going to go through … many folks that are beating us and so we are at the 40th percentile, but it’s something that we’re going … them for choosing Newton-Wellesley Hospital, but most importantly, we escort them to where they’re going … Slide 14 Now if you go to the next slide, I’m going to move into some of the other tactics. … The data shows that organizations that are this size and this complex are going to make mistakes.

27. Module 1: Preventing Falls in Hospitals—Training Guide | Agency for Healthcare Research and Quality
    monahrq.ahrq.gov/patient-safety/settings/hospital/fall-prevention/workshop/module-1/guide.html
    September 01, 2017 - fall prevention and evolving as needed with the process changes we have gained, but definitely not going … They showed what the changes looked like so that leadership could see how much easier it was going to … Are the staff making the changes we said we were going to in our Action Plan? How do we know? … How often are you going to measure? Who will collect the data? … Slide 31 Say: What are your plans to keep this prevention effort going long term?

28. Webinar 6: Enhance Services for High-Risk Patients | Agency for Healthcare Research and Quality
    monahrq.ahrq.gov/patient-safety/settings/hospital/resource/guide/web6.html
    December 01, 2017 - Slide 7: "I think that there’s always going to be a group of folks that’s always going to need somebody … "I think that there’s always going to be a group of folks that’s always going to need somebody to help … That’s never going to change."

29. Module 1: Preventing Pressure Injuries in Hospitals (doc file)
    monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/pressure_ulcer_prevention/module1/module1_pu-whychange.docx
    July 12, 2017 - though sustainment is addressed in Section 6 of the Toolkit, sustainment is so important that we are going … injury prevention and evolving as needed with the process changes we have gained, but definitely not going … Are staff making the changes you said you were going to in your Action Plan? How do you know? … How often are you going to measure? Who will collect the data? … Slide 34 SAY: What are your plans to keep this prevention effort going long term?

30. TeamSTEPPS Pocket Guide (pdf file)
    monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/teamstepps-pocket-guide.pdf
    May 01, 2023 - SITUATION What is going on with the patient? “Dr. … To-do list y Timelines and ownership Situation Awareness & Contingency Planning y Know what’s going … of continually scanning and assessing a situation to gain and maintain an understanding of what’s going … Situation awareness (an individual outcome): The state of knowing what’s going on around you regarding

31. TeamSTEPPS® Diagnosis Improvement: Diagnostic Journey of Mr. Kane (pdf file)
    monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/dx-journey-presenter-notes.pdf
    March 01, 2022 - We were all so excited that Dad was finally going to get the kidney transplant we had been waiting for … It was all going so well… [Ben Kane, son]: After getting the fluid drained from around his lungs by … We talked about all the things we could do when we didn’t have to worry about going to dialysis 3 days … I just wish we had known more about what was going on with his health earlier. … I just wish we had known more about what was going on with his health earlier.

32. Strategy 3: Bedside Shift Report (Tool 3)
    monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/strat3_tool_3_pres_video_508.pptx
    July 23, 2010 - Accountability: Makes the shift nurses who are going off duty more accountable before they leave. … Nurses who are coming on duty should thank the nurses who are going off duty if they have done a good … Thank the nurse going off shift if everything is in good shape. … In these cases, the nurse going off shift decides if the patient requires sleep. … Tell the groups to assign the roles of a nurse coming on duty, a nurse going off duty, and patient.

33. Plan-Do-Study-Act Worksheet, Directions, and Examples | Agency for Healthcare Research and Quality
    monahrq.ahrq.gov/health-literacy/improve/precautions/tool2b.html
    March 01, 2024 - Going through the prescribed four steps guides the thinking process into breaking down the task into … Steps to execute: Here is where you will write the steps that you are going to take in this cycle. … You will want to include the following: The population you are working with—are you going to study … The time limit that you are going to do this study—remember, it does not have to be long, just long enough

34. Pocket Guide: TeamSTEPPS: Strategies & Tools to Enhance Performance and Patient Safety (pdf file)
    monahrq.ahrq.gov/sites/default/files/publications/files/pocketguide.pdf
    January 01, 2020 - that requires immediate attention and action concerning a patient’s condition Situation – What is going … of continually scanning and assessing a situation to gain and maintain an understanding of what’s going … Situation awareness is the state of “knowing what’s going on around you.”

35. ChristianaCare Used AHRQ Resources to Reduce Blood Infections, Expedite Stroke Care | Agency for Healthcare Research and Quality
    monahrq.ahrq.gov/news/newsroom/case-studies/202004.html
    July 01, 2020 - traditional thinking among staff had been that if you use catheter devices, then your patients are going … We can gain a true understanding of what's going on within our health system," said Ann Principe, D.N.P

36. Strategy 3: Bedside Shift Report (Tool 2) (pdf file)
    monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_2_Nurse_Chklst_508.pdf
    June 04, 2013 - What is going on with the patient? What are the current vital signs? B = Background.

37. Help Consumers Start Conversations With Trusted Providers | Agency for Healthcare Research and Quality
    monahrq.ahrq.gov/talkingquality/explain/support/help-consumers.html
    March 01, 2016 - quality report can help them understand that they have a say in the choice if they or a loved one are going … express concerns about problems in the hospital the doctor has suggested, or express an interest in going

38. Questions and Answers: AHRQ National Webinar on Shared Decisionmaking Tools for Lung Cancer Screening | Agency for Healthcare Research and Quality
    monahrq.ahrq.gov/health-literacy/professional-training/shared-decision/webinars/q-a-lung.html
    September 01, 2020 - Patients were adamant that they wanted to know about who was going to pay for what. … I think it's going to vary, in part based on the patient. … But it's also an incredibly challenging time in terms of trying to think about how we're going to make … We hope the toolkit is going to be an invaluable resource going forward, as we're in the midst of this

39. Tool: Handoff | Agency for Healthcare Research and Quality
    monahrq.ahrq.gov/teamstepps-program/curriculum/communication/tools/handoff.html
    May 01, 2023 - The off-going resident also says the patient needs respiratory treatments every 2 hours, with arterial … The off-going resident then gives the receiving resident an opportunity to repeat the plan back and ask

40. Re-Engineered Discharge Toolkit (pdf file)
    monahrq.ahrq.gov/sites/default/files/publications/files/redtoolkitforms.pdf
    September 01, 2012 - Are you going to be able to make it to your appointment? … CALLER: I understand that [name of caregiver] was going to help you out at home. … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to be able to … CALLER: So tell me, how are you going to take your Lasix tomorrow? … How are you going to get there? PATIENT: My sister is going to take me.