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  1. healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Role_of_Leadership_In_QI-_2011_11_01.pdf
    January 01, 2011 - But at the end of the day, they’re going to be looking upward. … They’re going to say, “What are the leaders telling us that we ought to pay attention to?” … In many ways, the leader sets the tone that is going to either facilitate or mitigate the organization … and “If I do find something that needs changing, is that change going to happen?” … to hire these extra folks, we’re going to put together this program.
  2. healthcare411.ahrq.gov/hai/cauti-tools/archived-webinars/ed-catheter-insertions-transcript.html
    December 01, 2017 - So going back to the beginning, our first presenter today is going to be Dr. Mohamad Fakih. … Again, we’re looking at an open model where – so whatever is going on with each individual nurse is going … Is it going to be good for them? … So getting a good sense of what’s really going on in your department is going to reduce your frustration … I’m going to turn it back over to Paul.
  3. healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/lepbriefingex.pdf
    July 25, 2012 - TeamSTEPPS Limited English Proficiency Module: Briefing Exercise Briefing Exercise We’re going to … We are going to discharge [patient name] today. … I’ll be going over your discharge instructions with you. … Interpreter: [interprets] Patient: [nods] Nurse: Next, I’m going to go over your medications.
  4. healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.pdf
    May 22, 2013 - • Will I need help eating, bathing, or going to the bathroom? For how long? … Tips for Going Home Patients and families at [insert hospital name] wrote these tips to help you get … Going Home Too Soon? … If you feel that you are going home before you are ready, call [insert name] at [phone number]. … Tips for Going Home Going Home Too Soon?
  5. healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_1_BSR_Broch_508.docx
    February 24, 2011 - Nurse shift changes occur when nurses who are going off duty share information about your care with nurses … Nurse bedside shift report is when the nurses going off and coming on duty meet by your bedside to talk … During nurse bedside shift report, the nurses going off and coming on duty will: Introduce themselves … Talk with you about your health, including the reason you are in the hospital and what is going on with
  6. healthcare411.ahrq.gov/teamstepps/lep/handouts/lepbriefingex.html
    December 01, 2012 - Exercise TeamSTEPPS® Enhancing Safety for Patients With Limited English Proficiency Module We're going … We are going to discharge [patient name] today. … I'll be going over your discharge instructions with you. … Interpreter: [ interprets ] Patient: [ nods ] Nurse: Next, I'm going to go over your medications
  7. healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/implementing-new-protocol-transcript.pdf
    October 01, 2018 - I'm going to talk a little bit more about the elements of that story in a minute. … Grob, Slide 22 And now I am going to pass it over to Tara to talk about the NYP project. … She’s going to come back in a few minutes and talk a bit more about what’s to come. … I am going to now give the ball back to Tara to talk about phase two. … We’re really going based on emotion.
  8. healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.pdf
    May 22, 2013 - Tips for Going Home Patients and families at [insert hospital name] wrote these tips to help you get … Going Home Too Soon? … If you feel that you are going home before you are ready, call [insert name] at [phone number]. … • Will I need help with eating, bathing, or going to the bathroom? For how long? … Ask: Tips for Going Home Going Home Too Soon?
  9. healthcare411.ahrq.gov/sites/default/files/publications/files/phoneroleplay.pdf
    February 14, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … CALLER: So tell me, how are you going to take your Lasix tomorrow? … CALLER: Now, I’m going to make sure you and I have the same information about your appointments and … How are you going to get there? PATIENT: My sister is going to take me.
  10. healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.docx
    February 24, 2011 - Will I need help eating, bathing, or going to the bathroom? For how long? … Tips for Going Home Patients and families at [insert hospital name] wrote these tips to help you get … Going Home Too Soon? … If you feel that you are going home before you are ready, call [insert name] at [phone number].
  11. healthcare411.ahrq.gov/sites/default/files/publications/files/postdisphone.pdf
    February 14, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … Clarification of Appointments CALLER: Now, I’m going to make sure you and I have the same information … Are you going to be able to make it to your appointment? … CALLER: I understand that [name of caregiver] was going to help you out at home. … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to be able to
  12. healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-transcript.pdf
    January 01, 2017 - And as you do that, I'm going to read through the options. … Now, I'm going to ask one more. … And so, there were a couple things I'm going to cover. … If you're going to post them online, let them know that. … We're going to try to get to as many as possible.
  13. healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Qualitative_Methods_2012_04_11_Transcript.pdf
    January 01, 2012 - So Susan, what are we going to review today? … What kind of specific qualitative methods and tools are we going to talk about today? … the practice, am I going to be able to find a parking spot, how long am I going to have to wait, are … they going to give me bad news, are they going to want to do something that hurt. … So what should people doing a walkthrough note as they're going through the process?
  14. healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
    January 01, 2011 - idea that we knew this was something we needed to do, and so when there was pushback we said no we’re going … And ultimately from a business standpoint, the willingness to recommend is really what’s going to help … that can be that everybody in your group really wants to give patient experience and then there are going … Larry Morrissey I wasn’t expecting that I was going to be lower than my peers, you know. … When I went into this, I thought, wow, I’m going to get the best score because I’m Larry.
  15. healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.docx
    June 20, 2011 - Tips for Going Home Patients and families at [insert hospital name] wrote these tips to help you get … Going Home Too Soon? … If you feel that you are going home before you are ready, call [insert name] at [phone number]. : … Will I need help with eating, bathing, or going to the bathroom? For how long? Who pays for it?
  16. healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
    February 10, 2011 - She’s a specialist that is going to help manage your sugar. … If it’s okay with you, she is going to talk with you.” … “Who is going to help you once you get home? … “What is going well right now? What problems are you having?”
  17. healthcare411.ahrq.gov/teamstepps/instructor/essentials/implguide3.html
    November 01, 2018 - a plan for continuous process improvement with your TeamSTEPPS Intervention, including plans for on-going … Develop a monitoring plan for on-going assessment of intervention effectiveness including measures and … Develop a plan for sustaining and spreading positive changes including rewards, feedback, integration, on-going … A monitoring plan for on-going assessment of the effectiveness of your intervention.
  18. healthcare411.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2021qdr-final-es.pdf
    January 01, 2021 - private dental insurance in the year showed no statistically significant change from 2006 to 2018, going … over who needed treatment for illicit drug use and received such treatment at a specialty facility, going …  Suicide death rates rose 23%, going from 14.0 deaths to 17.2 deaths per 100,000 population between … episode who received depression treatment in 2008 to 2019 showed no statistically significant changes, going … depressive episode who received depression treatment showed no statistically significant changes, going
  19. Coordination (pdf file)

    healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Coordination_of_Care_2012_05_01_Transcript.pdf
    January 01, 2012 - focus on something that I think is very important, especially with all of the incentives that are going … to be communicated to them and when they’re going to be communicated to them. … to hear about my test results” and “how am I going to hear about my test results,” and helping patients … to make our workflow easier, but it wasn’t actually necessarily going to be as patient-centered as … You can download all of the podcasts in this series by going to the CAHPS User Network Web site at
  20. healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module1/module1_fall-prevention.docx
    March 01, 2013 - fall prevention and evolving as needed with the process changes we have gained, but definitely not going … They showed what the changes looked like so that leadership could see how much easier it was going to … Are the staff making the changes we said we were going to in our Action Plan? How do we know? … How often are you going to measure? Who will collect the data? … Slide 31 SAY: What are your plans to keep this prevention effort going long term?

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