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  1. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Qualitative_Methods_2012_04_11_Transcript.pdf
    January 01, 2012 - So Susan, what are we going to review today? … What kind of specific qualitative methods and tools are we going to talk about today? … the practice, am I going to be able to find a parking spot, how long am I going to have to wait, are … they going to give me bad news, are they going to want to do something that hurt. … So what should people doing a walkthrough note as they're going through the process?
  2. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/patient-safety/resources/diagnostic-toolkit/08-diagnostic-cap-provider-training-slides.pptx
    August 01, 2021 - So now we are going to practice what it feels like to be silent for 60 seconds.  … I am going to set the timer for 60 seconds. … In the first 30 seconds, I am going to read a list of words at a normal conversational pace. … Everyone else is going to listen actively without writing information down. … Now I am going to set a 30-second timer and the goal is to write down all the words you remember.
  3. Phoneroleplay (doc file)

    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/phoneroleplay.docx
    January 31, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … CALLER: So tell me, how are you going to take your Lasix tomorrow? … CALLER: Now, I’m going to make sure you and I have the same information about your appointments and tests … How are you going to get there? PATIENT: My sister is going to take me.
  4. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/phoneroleplay.pdf
    February 14, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … CALLER: So tell me, how are you going to take your Lasix tomorrow? … CALLER: Now, I’m going to make sure you and I have the same information about your appointments and … How are you going to get there? PATIENT: My sister is going to take me.
  5. Ahcpsample (doc file)

    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/ahcpsample.docx
    September 01, 2012 - There are other things going on in my life that are effecting my health. )Check the box and write notes … There are other things going on in my life that are effecting my health. )Dr. … There are other things going on in my life that are affecting my health. … There are other things going on in my life that are effecting my health. )August 2012 Sunday Monday
  6. ce.effectivehealthcare.ahrq.gov/hai/cauti-tools/archived-webinars/leveraging-cultural-change-transcript.html
    December 01, 2017 - I'm just going to go through very quickly some of the learning objectives, which is that we're going … So with that, I'm going to turn this wonderful presentation that Jenny is going to do for us. … I'm going to click forward real quick here. … So, I'm going to go back a slide here. … I'm going to put our email also in the discussion area.
  7. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/postdisphone.pdf
    February 14, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … Clarification of Appointments CALLER: Now, I’m going to make sure you and I have the same information … Are you going to be able to make it to your appointment? … CALLER: I understand that [name of caregiver] was going to help you out at home. … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to be able to
  8. Postdisphone (doc file)

    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/postdisphone.docx
    January 31, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … Clarification of Appointments CALLER: Now, I’m going to make sure you and I have the same information … Are you going to be able to make it to your appointment? … CALLER: I understand that [name of caregiver] was going to help you out at home. … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to be able to
  9. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/reporting-patients-comments-transcript.pdf
    June 01, 2014 - But that's a nuance that I'm not going to focus on today. … And I'm going to walk you through each of these aspects. … So I'm going to give you two brief illustrations here. … Mark Schlesinger Going in we had very mixed expectations. … I'm going to ask Steven to respond to this question.
  10. ce.effectivehealthcare.ahrq.gov/hai/cusp/toolkit/content-calls/best-practices.html
    April 01, 2013 - So I am going to make sure that Jonathan is ready to go. … Going down the solutions, consistent process was really a key. … Quite candidly, we’ve plagiarized what’s going on everywhere else that’s working and made it scalable … Anyone and everyone understands what’s going on. … We know we’re not going to get to zero. But then we all said, “Okay, what’s an acceptable number?
  11. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/DESC-technique.pdf
    June 01, 2021 - Instead of giving her a medicine she may not need, I’d like to see if there is something else going … I’m going to review her medications and her recent vital signs. Let’s talk in an hour or so.
  12. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.pdf
    June 03, 2013 - She’s a specialist that is going to help manage your sugar. … If it’s okay with you, she is going to talk with you. … “Who is going to help you once you get home? … “What is going well right now? What problems are you having?”
  13. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20110511/talkingquality-audience-webcast-20110511-transcript.pdf
    May 24, 2011 - I'm going to go ahead and turn this over to Jeff Rabkin at Wowza. … I'm going to take a quick poll here. … Lise Rybowski Then I'm going to give one last question to Patrick. … Well, I'm going to let you have the last word on that one. … So the evaluation is going to pop up.
  14. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/podcasts_webinars/TalkingQuality_Audience_Webcast_2011_05_11_Transcript.pdf
    January 01, 2011 - I'm going to go ahead and turn this over to Jeff Rabkin at Wowza. … I'm going to take a quick poll here. … Lise Rybowski Then I'm going to give one last question to Patrick. … Well, I'm going to let you have the last word on that one. … So the evaluation is going to pop up.
  15. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module12/ts2-0ltc_module12_ig_practeach.pdf
    June 26, 2017 - Teaching Feedback Form Teaching Practice Session (OPTIONAL) TEACHING SESSION SAY: Today we are going … Yesterday, you were each assigned a module that you and a partner are going to teach.
  16. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module12/igpracticeteach.pdf
    February 26, 2014 - Slide TIME: 4 hours MATERIALS: • Teaching Feedback Form SAY: Today we are going … Yesterday, you were each assigned a module that you and a partner are going to teach.
  17. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
    January 01, 2011 - idea that we knew this was something we needed to do, and so when there was pushback we said no we’re going … And ultimately from a business standpoint, the willingness to recommend is really what’s going to help … that can be that everybody in your group really wants to give patient experience and then there are going … Larry Morrissey I wasn’t expecting that I was going to be lower than my peers, you know. … When I went into this, I thought, wow, I’m going to get the best score because I’m Larry.
  18. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-n-part1-transcript.docx
    April 13, 2017 - Since we're discussing flexible and semi-rigid endoscopes, we're also going to be referring back to the … If the cleaning brush is too small, it is not going to get all edges inside of the cleaning of the channel … (Slide 13) Next we're going to talk about rinsing. … once again, talk about the equipment that is needed, because, again, we need to make sure that we're going … Make sure you have a good water quality going into the rinse cycle.
  19. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hsops2.0-webcast-transcript.pdf
    January 01, 2020 - So I hope you enjoy this presentation and take away knowledge that you're going to need to be able to … We're going to talk to you about transitioning from version one to version two if you've already been … And we're going to talk to you about the supplemental items as well. … Joann Sorra So when hospitals are going to do their own comparison, you're going to compare, if you … have is not going to give you a robust and reliable measure on either survey.
  20. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
    February 10, 2011 - She’s a specialist that is going to help manage your sugar. … If it’s okay with you, she is going to talk with you.” … “Who is going to help you once you get home? … “What is going well right now? What problems are you having?”

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