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81. Practical Strategies for Gathering Feedback Directly from Patients (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Qualitative_Methods_2012_04_11_Transcript.pdf
    January 01, 2012 - So Susan, what are we going to review today? … What kind of specific qualitative methods and tools are we going to talk about today? … the practice, am I going to be able to find a parking spot, how long am I going to have to wait, are … they going to give me bad news, are they going to want to do something that hurt. … So what should people doing a walkthrough note as they're going through the process?

82. Co-producing a Diagnosis
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/patient-safety/resources/diagnostic-toolkit/08-diagnostic-cap-provider-training-slides.pptx
    August 01, 2021 - So now we are going to practice what it feels like to be silent for 60 seconds.  … I am going to set the timer for 60 seconds. … In the first 30 seconds, I am going to read a list of words at a normal conversational pace. … Everyone else is going to listen actively without writing information down. … Now I am going to set a 30-second timer and the goal is to write down all the words you remember.

83. Phoneroleplay (doc file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/phoneroleplay.docx
    January 31, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … CALLER: So tell me, how are you going to take your Lasix tomorrow? … CALLER: Now, I’m going to make sure you and I have the same information about your appointments and tests … How are you going to get there? PATIENT: My sister is going to take me.

84. Phone Call Role Play (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/phoneroleplay.pdf
    February 14, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … CALLER: So tell me, how are you going to take your Lasix tomorrow? … CALLER: Now, I’m going to make sure you and I have the same information about your appointments and … How are you going to get there? PATIENT: My sister is going to take me.

85. Ahcpsample (doc file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/ahcpsample.docx
    September 01, 2012 - There are other things going on in my life that are effecting my health. )Check the box and write notes … There are other things going on in my life that are effecting my health. )Dr. … There are other things going on in my life that are affecting my health. … There are other things going on in my life that are effecting my health. )August 2012 Sunday Monday

86. Leveraging Cultural Change to Reduce Urinary Catheter Use (August 12, 2014) | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/hai/cauti-tools/archived-webinars/leveraging-cultural-change-transcript.html
    December 01, 2017 - I'm just going to go through very quickly some of the learning objectives, which is that we're going … So with that, I'm going to turn this wonderful presentation that Jenny is going to do for us. … I'm going to click forward real quick here. … So, I'm going to go back a slide here. … I'm going to put our email also in the discussion area.

87. Postdischarge Followup Phone Call Script (Patient Version) (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/postdisphone.pdf
    February 14, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … Clarification of Appointments CALLER: Now, I’m going to make sure you and I have the same information … Are you going to be able to make it to your appointment? … CALLER: I understand that [name of caregiver] was going to help you out at home. … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to be able to

88. Postdisphone (doc file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/postdisphone.docx
    January 31, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … Clarification of Appointments CALLER: Now, I’m going to make sure you and I have the same information … Are you going to be able to make it to your appointment? … CALLER: I understand that [name of caregiver] was going to help you out at home. … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to be able to

89. Public Reporting of Patients’ Comments with Quality Measures: How Can We Make It Work? (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/reporting-patients-comments-transcript.pdf
    June 01, 2014 - But that's a nuance that I'm not going to focus on today. … And I'm going to walk you through each of these aspects. … So I'm going to give you two brief illustrations here. … Mark Schlesinger Going in we had very mixed expectations. … I'm going to ask Steven to respond to this question.

90. Best Practices: How Successful Units Engaged Their Senior Executive Leaders (Transcript) | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/hai/cusp/toolkit/content-calls/best-practices.html
    April 01, 2013 - So I am going to make sure that Jonathan is ready to go. … Going down the solutions, consistent process was really a key. … Quite candidly, we’ve plagiarized what’s going on everywhere else that’s working and made it scalable … Anyone and everyone understands what’s going on. … We know we’re not going to get to zero. But then we all said, “Okay, what’s an acceptable number?

91. DESC Technique for Conflict With Residents and Families (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/DESC-technique.pdf
    June 01, 2021 - Instead of giving her a medicine she may not need, I’d like to see if there is something else going … I’m going to review her medications and her recent vital signs. Let’s talk in an hour or so.

92. Strategy 2: Communicating for Improve Quality (Tool 5) (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.pdf
    June 03, 2013 - She’s a specialist that is going to help manage your sugar. … If it’s okay with you, she is going to talk with you. … “Who is going to help you once you get home? … “What is going well right now? What problems are you having?”

93. Who Are You Talking To? New Insights Into the Audience for Consumer Reports on Health Care Quality (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20110511/talkingquality-audience-webcast-20110511-transcript.pdf
    May 24, 2011 - I'm going to go ahead and turn this over to Jeff Rabkin at Wowza. … I'm going to take a quick poll here. … Lise Rybowski Then I'm going to give one last question to Patrick. … Well, I'm going to let you have the last word on that one. … So the evaluation is going to pop up.

94. Who Are You Talking To? New Insights Into the Audience for Consumer Reports on Health Care Quality (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/podcasts_webinars/TalkingQuality_Audience_Webcast_2011_05_11_Transcript.pdf
    January 01, 2011 - I'm going to go ahead and turn this over to Jeff Rabkin at Wowza. … I'm going to take a quick poll here. … Lise Rybowski Then I'm going to give one last question to Patrick. … Well, I'm going to let you have the last word on that one. … So the evaluation is going to pop up.

95. Practice Teaching Exercise (Instructor Guide) (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module12/ts2-0ltc_module12_ig_practeach.pdf
    June 26, 2017 - Teaching Feedback Form Teaching Practice Session (OPTIONAL) TEACHING SESSION SAY: Today we are going … Yesterday, you were each assigned a module that you and a partner are going to teach.

96. TeamSTEPPS, Module 12: Practice Teaching Exercise (Instructor Guide) (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module12/igpracticeteach.pdf
    February 26, 2014 - Slide TIME: 4 hours MATERIALS: • Teaching Feedback Form SAY: Today we are going … Yesterday, you were each assigned a module that you and a partner are going to teach.

97. CAHPS QI The Case for Improving Patient Experience (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
    January 01, 2011 - idea that we knew this was something we needed to do, and so when there was pushback we said no we’re going … And ultimately from a business standpoint, the willingness to recommend is really what’s going to help … that can be that everybody in your group really wants to give patient experience and then there are going … Larry Morrissey I wasn’t expecting that I was going to be lower than my peers, you know. … When I went into this, I thought, wow, I’m going to get the best score because I’m Larry.

98. Strategy 2: Communicating to Improve Quality (Tool 3) (doc file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-n-part1-transcript.docx
    April 13, 2017 - Since we're discussing flexible and semi-rigid endoscopes, we're also going to be referring back to the … If the cleaning brush is too small, it is not going to get all edges inside of the cleaning of the channel … (Slide 13) Next we're going to talk about rinsing. … once again, talk about the equipment that is needed, because, again, we need to make sure that we're going … Make sure you have a good water quality going into the rinse cycle.

99. SOPS™ Introducing the New SOPS Hospital Survey 2.0 webcast transcript (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hsops2.0-webcast-transcript.pdf
    January 01, 2020 - So I hope you enjoy this presentation and take away knowledge that you're going to need to be able to … We're going to talk to you about transitioning from version one to version two if you've already been … And we're going to talk to you about the supplemental items as well. … Joann Sorra So when hospitals are going to do their own comparison, you're going to compare, if you … have is not going to give you a robust and reliable measure on either survey.

100. Strategy 2: Communicating for Improve Quality (Tool 5) (doc file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
     February 10, 2011 - She’s a specialist that is going to help manage your sugar. … If it’s okay with you, she is going to talk with you.” … “Who is going to help you once you get home? … “What is going well right now? What problems are you having?”