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61. Strategy 4: IDEA Discharge Planning (Tool 2a) (doc file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.docx
    February 24, 2011 - Will I need help eating, bathing, or going to the bathroom? For how long? … Tips for Going Home Patients and families at [insert hospital name] wrote these tips to help you get … Going Home Too Soon? … If you feel that you are going home before you are ready, call [insert name] at [phone number].

62. Ahcpsample (doc file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/ahcpsample.docx
    September 01, 2012 - There are other things going on in my life that are effecting my health. )Check the box and write notes … There are other things going on in my life that are effecting my health. )Dr. … There are other things going on in my life that are affecting my health. … There are other things going on in my life that are effecting my health. )August 2012 Sunday Monday

63. Underwood Surgery Center: Slide Presentation (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/tinsleyslides.pdf
    September 01, 2015 - Implemented Basket of small gifts to reward staff for reporting problems, making suggestions, or going … above and beyond 66 66 Going Forward • Report results at the quarterly provider/ management … Implemented Communication Openness Change Implemented Near-Miss Documentation Change Implemented Going

64. Postdisphone (doc file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/postdisphone.docx
    January 31, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … Clarification of Appointments CALLER: Now, I’m going to make sure you and I have the same information … Are you going to be able to make it to your appointment? … CALLER: I understand that [name of caregiver] was going to help you out at home. … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to be able to

65. Postdischarge Followup Phone Call Script (Patient Version) (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/postdisphone.pdf
    February 14, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … Clarification of Appointments CALLER: Now, I’m going to make sure you and I have the same information … Are you going to be able to make it to your appointment? … CALLER: I understand that [name of caregiver] was going to help you out at home. … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to be able to

66. Small and Rural and Critical Access Hospitals (Transcript) | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/hai/cusp/toolkit/content-calls/small-hospitals.html
    April 01, 2013 - The flow is going to be we’re going to have three presentations. … And that, of course, is where we’re going. … You’re going to use your evidence-based practice. You’re going to do a system analysis. … I’m going to stop here because I know we’re going to leave time for questions at the end, and I’m going … It’s going really well so far. Thank you.

67. Appendix O. Part 2—Disinfection/Sterilization Record Keeping: Facilitator Notes | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/app-o-fac-notes.html
    May 01, 2017 - In this part, we are going to talk about disinfection and sterilization record keeping and also storage … Slide 3: High-Level Disinfection/Sterilization: Instructions for Use (IFU) First, we're going to … If it's too low, you're not going to be blowing out these solutions. … That prevents the bacteria from the caregiver's hands going on to the scope. … Again, what we're going to do is, we're going to protect it.

68. Exhibit 5.1. Continuum for care management models | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/medicaidmgmt/exh5-1.html
    October 01, 2014 - The continuum is laid out as follows: Buy , then line going down to: "Contracting with a single vendor … ", and another line to the right going down to: "Contracting with multiple organizations, typically … local or regional" Assemble To the right of Assemble is a line going to: "Developing partnerships or … Memorandums of Understanding with State universities or State agencies" Build , then line going down

69. Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/mythbustingwebcast.pdf
    October 01, 2013 - I am going to talk to you a little bit about how to do that. … Zema (opening), Slide 20 So I am going to first introduce Linda Sparks. … We are going to have a formal Question- and-Answer session at the end. … First I am going to introduce Rick. … So I am going to go ahead and open up that evaluation but I am going to continue with some questions

70. Transcript: How To Empower Staff To Speak Up To Stop a Central Line Insertion if They See a Breach in Aseptic Technique, Including How To Obtain Buy-In From Physicians (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/empower-staff-transcript.pdf
    April 01, 2022 - I think this is a more traditional concept that is going away over time in favor of establishing a more … They may feel like they're going to be told that they're wrong. … They may feel that their concerns are going to be brushed off. … That is really going to affect the way that the person that you're talking to receives your feedback … I am the patient's advocate for right now, so I'm going to say something.”

71. Transcript-Speaking-Up (doc file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/transcript-speaking-up.doc
    May 01, 2017 - Is something going on?” Anesthesia: “Oh it’s fine. I know my job, and it’s fine.” … I’m going to stop. We need to do something.” Anesthesia: “Look Dr.

72. Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/improving-cg-cahps-scores-webcast-transcript.pdf
    March 01, 2016 - With that, I'm going to turn this over to Rick. … I'm going to talk about that more shortly. … I'm going to share with you some specifics about that area. … Small changes are not going to make a change in our CAHPS survey. … No one is ever going to yell at their doctor.

73. Webinar Transcript - The 2014 Quality and Disparities Report and the National Quality Strategy: Working Together to Improve Health Care | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/workingforquality/events/webinar-2014-qdr-working-together-to-improve-health-care.html
    November 01, 2016 - Ernie's going to touch on that a little bit later in our presentation. … These are the things that we want to focus on, and they're not going to disappear unless we all begin … That way we can really inform the access to care issues that were going on. … I'm now going to get into the key findings from the report. … Nancy Wilson: Well, I also think that access is going to require us to change our habits.

74. Introducing a Protocol To Obtain Patient Comments Using the CAHPS® Clinician & Group Survey (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-transcript.pdf
    January 01, 2017 - And as you do that, I'm going to read through the options. … Now, I'm going to ask one more. … And so, there were a couple things I'm going to cover. … If you're going to post them online, let them know that. … We're going to try to get to as many as possible.

75. Understanding SOPS Surveys: A Primer for New Users (Webcast) Transcript (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/SOPS101_Webcast_Transcript.pdf
    June 01, 2022 - I'm going to give you some examples here. … So now we're going to switch over to SOPS Research Datasets. … Famolaro, So now I'm going to turn it over back to Laura who's going to talk to you about SOPS resources … Now we're going to switch to the Q& A portion of the webcast. … Theresa, I'm going to send this next one to you.

76. Redtoolkitforms (doc file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/redtoolkitforms.docx
    September 01, 2012 - There are other things going on in my life that are effecting my health. )Dr. … Are you going to be able to make it to your appointment? … If no, CALLER: Are you going to call [name of caregiver] to see if she [or he] is going to be able to … CALLER: So tell me, how are you going to take your Lasix tomorrow? … How are you going to get there? PATIENT: My sister is going to take me.

77. Recent Insights into CAHPS Survey Modes and Response Rates (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-surveys.pdf
    January 01, 2020 - This last segment is going to address a number of possible uses of CAHPS survey results, and we're going … Dale, I'm going to pop another one over to you, if you don't mind. … So Dale, I'm going to put this one back to you again. … going to be cheaper than a vendor. … I'm going to shoehorn two more quick questions in.

78. Digestive Health Clinic, LLC: Slide Presentation (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/brownslides.pdf
    August 13, 2015 - staff do not always speak up during meetings • During the survey period, our endoscopy center was going … tasks • Response to Mistakes: Continued treating mistakes as learning opportunities 49 49 Going … Pressure & Pace Change Implemented Staff Training Response to Mistakes Change Implemented Going

79. Sustainability-Tool (doc file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/training-tools/sustainability-tool.docx
    May 01, 2017 - Infrastructure Human resources Are the internal/external human resources in place to sustain the effort going … Are external supports in place to sustain the effort going forward (describe—e.g., mentors, advisory … Are information systems in place to support the effort going forward?

80. Fallpxtool6A (doc file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallpxtoolkit/fallpxtool6a.docx
    January 01, 2007 - Infrastructure Human resources Are the internal/external human resources in place to sustain the effort going … Are external supports in place to sustain the effort going forward (describe—e.g., mentors, advisory … Are information systems in place to support the effort going forward?