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41. Strategy 2: Communicating to Improve Quality (Tool 3) (doc file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-o-part2-transcript.docx
    April 13, 2017 - In this part, we are going to talk about disinfection and sterilization record keeping and also storage … (Slide 3) First, we're going to talk about high-level disinfection/sterilization looking at the instructions … If it's too low, you're not going to be blowing out these solutions. … That prevents the bacteria from the caregiver's hands going on to the scope. … Again, what we're going to do is, we're going to protect it.

42. Preventing CAUTI in Specialized Patient Populations: The ICU | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/hai/cauti-tools/archived-webinars/preventing-cauti-specialized-populations-icu.html
    December 01, 2017 - So, for my part, we're going to start with a case. … What is going on in your unit? … So they were going into it low. … And how are we going to do that in CUSP? … That's not going to go away.

43. Navigating-Hierarchy-Transcript (doc file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/navigating-hierarchy-transcript.doc
    December 10, 2013 - So here in the 21st century, not everything’s going as well as we would like. … The doctors said no nurse is going to stop take off. … And I’m going to go ahead and push the results. Susan Hohenhaus: Ah, good. … And I’m going to go ahead and push the results. Susan Hohenhaus: Great. … to put in so many catheters; this is what we’re going to do.

44. CAHPS Transcript: Strategies for Improving CAHPS Health Plan Survey Scores (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/hp-survey-strategies-webcast-transcript.pdf
    April 01, 2016 - So with that, I’m going to turn this over to Karen, and welcome. … It’s taking this insight, and what are you going to do with it? … I was going to answer the second piece. … So Karen, I’m going to go back to you. … So with that, I think we’re going to end now.

45. Strategy 3: Nurse Bedside Shift Report (Tool 1) (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_1_BSR_Broch_508.pdf
    May 23, 2013 - Nurse shift changes occur when nurses who are going off duty share information about your care with … Nurse bedside shift report is when the nurses going off and coming on duty meet by your bedside to … During nurse bedside shift report, the nurses going off and coming on duty will: • Introduce themselves … • Talk with you about your health, including the reason you are in the hospital and what is going

46. Rafael Borja (doc file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/preventing-cauti-plan-b-transcript.doc
    November 04, 2014 - I’m going to get started, and if I could advance the slides? Terrific, thank you. … First we’re going to have a polling question. … I’m now going to turn things over to Kathlyn who is going to talk about validation project that she’s … I’m going to talk a little bit more about that in a later slide. … December is going to feature Dr.

47. CAUTI Sustainability: Embedding CAUTI Policies, Using Data to Monitor Proress and Hardwiring CUSP Principles | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/hai/cauti-tools/archived-webinars/cauti-sustainability-transcript.html
    December 01, 2017 - this is just how we are going to do it." … It's not going to happen overnight. … Continue to engage in failures because you're going to continue to have them. … I'm going to turn it over to Ginger Dickens. Ginger: Good afternoon everybody. … to sustain the work that's been going on?

48. Webinar Transcript - National Quality Strategy: Using Payment to Improve Health and Health Care Quality | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/workingforquality/events/webinar-using-payment-to-improve-health-and-health-care-quality.html
    November 01, 2016 - And I'm not going to go through all of these little numbers. … [Slide 23] Gerry Shea:  I'm going to finish with a success story. … When are the Feds going to do their share of this?" … So, I'm going to lob these to Gerry and to you. … I was going to suggest something like that.

49. Developing Invitation Messages that Increase CAHPS Survey Response Rates Webcast Transcript (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-transcript.pdf
    September 01, 2019 - So, that's what I'm going to be talking to you today about. … Those are the results I'm going to present to you today. … which kinds of things were not going to be helpful. … which kinds of things were not going to be helpful. … I think those messages are going to be pretty universal.

50. Strategy 3: Nurse Bedside Shift Report (Tool 1) (doc file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_1_BSR_Broch_508.docx
    February 24, 2011 - Nurse shift changes occur when nurses who are going off duty share information about your care with nurses … Nurse bedside shift report is when the nurses going off and coming on duty meet by your bedside to talk … During nurse bedside shift report, the nurses going off and coming on duty will: Introduce themselves … Talk with you about your health, including the reason you are in the hospital and what is going on with

51. Organizational Embrace of CUSP to Improve Patient Safety (Transcript) | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/hai/cusp/toolkit/content-calls/embrace.html
    April 01, 2013 - So I’m going to hand it over to Jeane Decosmo at the Maryland Hospital Association. … I’m going to tie this into our journey, how we used this information to make some decisions. … And so I invited Sean and his manager to my office, and while Sean might have thought there was going … So with that said, I’ll move it on to slide 30, and I’m going to turn it over to Judi. … You know, we had EOC rounds, we have all kinds of rounds that are always going on.

52. Paul Tedrick (doc file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/preventing-cauti-icu-transcript.doc
    May 13, 2014 - So, for my part, we’re going to start with a case. … What is going on in your unit? … So they were going into it low. … And how are we going to do that in CUSP? … That’s not going to go away.

53. Briefing Exercise | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/teamstepps/lep/handouts/lepbriefingex.html
    December 01, 2012 - Exercise TeamSTEPPS® Enhancing Safety for Patients With Limited English Proficiency Module We're going … We are going to discharge [patient name] today. … I'll be going over your discharge instructions with you. … Interpreter: [ interprets ] Patient: [ nods ] Nurse: Next, I'm going to go over your medications

54. Using the AHRQ Medical Office Survey on Patient Safety Culture (SOPS) (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/using-medical-office-transcript.pdf
    April 29, 2011 - Fagnan in Portland, Oregon, and I'm going to build on what Dr. … Some, about a quarter, were just going to provide written reports only. … And some said, you know, we're not going to do anything with it. … And our first question here, I'm going to direct to you, John and L.J. … Fagnan: I am going to speak as an individual network.

55. Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/implementing-new-protocol-transcript.pdf
    October 01, 2018 - I'm going to talk a little bit more about the elements of that story in a minute. … Grob, Slide 22 And now I am going to pass it over to Tara to talk about the NYP project. … She’s going to come back in a few minutes and talk a bit more about what’s to come. … I am going to now give the ball back to Tara to talk about phase two. … We’re really going based on emotion.

56. Cauti-Sustainability-Transcript (doc file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/cauti-sustainability-transcript.docx
    January 01, 2014 - this is just how we are going to do it." … It's not going to happen overnight. … Continue to engage in failures because you're going to continue to have them. … I'm going to turn it over to Ginger Dickens. Ginger: Good afternoon everybody. … to sustain the work that's been going on?

57. Strategy 4: IDEA Discharge Planning (Tool 2b) (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.pdf
    May 22, 2013 - Tips for Going Home Patients and families at [insert hospital name] wrote these tips to help you get … Going Home Too Soon? … If you feel that you are going home before you are ready, call [insert name] at [phone number]. … • Will I need help with eating, bathing, or going to the bathroom? For how long? … Ask: Tips for Going Home Going Home Too Soon?

58. Creating an Effective Customer Service Training Program (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/CreatinganEffectiveCustomerServiceTrainingProgram20120501Transcript52312.pdf
    May 01, 2012 - Well, our practices were experiencing some high front end denials, meaning that our claims were not going … Podcast May 2012 www.cahps.ahrq.gov | 2 of 5 Lisa Sergy First, I looked at what was already going … I mean, we had training before so my fear was that they were going to think well this is just another … How are you going to support this behavior change back on the job if you don’t even know what we’ve … Lisa, thanks for providing us with an update on how things are going, it’s so great to see this program

59. Phoneroleplay (doc file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/phoneroleplay.docx
    January 31, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … CALLER: So tell me, how are you going to take your Lasix tomorrow? … CALLER: Now, I’m going to make sure you and I have the same information about your appointments and tests … How are you going to get there? PATIENT: My sister is going to take me.

60. Phone Call Role Play (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/phoneroleplay.pdf
    February 14, 2013 - CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … CALLER: So tell me, how are you going to take your Lasix tomorrow? … CALLER: Now, I’m going to make sure you and I have the same information about your appointments and … How are you going to get there? PATIENT: My sister is going to take me.