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121. Just Culture Webcast November 2016 (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/hospwebinar/just-culture-webcast-transcript-508-compliant.pdf
     June 01, 2017 - Celeste is going to be speaking to us about how she implemented Just Culture in her hospital and how … So I'm going to send this over to Celeste. Celeste Mayer Mayer, Slide 12 Thank you, Theresa. … So I'm going to talk to you mostly about the time period between that 2008 when we saw still very low … to be work that we are going to take you through over time, and it's going to require a team. … So we're now going to move on to the Q&A section.

122. Breaking-Down-Barriers-Transcript (doc file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/breaking-down-barriers-transcript.docx
     May 12, 2015 - on, seeing how things are going on, supporting the staff. … How's it going? Where are the challenges that you are experiencing? … We spent a lot of time going back to the basics. … Now, I'm going to turn it back over to Stacy. … CAUTI insertion is going to be an annual competency.

123. The Quick Reference Guide to TeamSTEPPS Action Planning | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/teamstepps/instructor/essentials/implguide3.html
     November 01, 2018 - a plan for continuous process improvement with your TeamSTEPPS Intervention, including plans for on-going … Develop a monitoring plan for on-going assessment of intervention effectiveness including measures and … Develop a plan for sustaining and spreading positive changes including rewards, feedback, integration, on-going … A monitoring plan for on-going assessment of the effectiveness of your intervention.

124. Building a Team and Process to Reduce CAUTI Risk (April 8, 2015) | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/hai/cauti-tools/archived-webinars/building-teamwork-transcript.html
     December 01, 2017 - We're going to now walk through each of these individuals and give you some sense of who you're looking … I'm now going to turn the presentation over to Dr. … What I'm going to do is I'm going to – this is the table that discusses all of them. … I'm just going to list them and then I will be addressing each one by itself. … One is an inter-operative and the other one is physical site where the surgery is going to be done.

125. Mindfulness: Engaging Frontline Providers in Antimicrobial Stewardship (June 10, 2014) | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/hai/cauti-tools/archived-webinars/mindfulness-transcript.html
     December 01, 2017 - This is Arjun Srinivasan and I'm going to start things off. … road; they're going to give the antibiotic. … And those are some of the strategies I'm going to focus on. … So now we're just going to open up the call to questions from the audience. … I'm going to put that web link in the chat on the left side of your screen.

126. BLADDER SCAN – POLICY #2202 12/11/06 (doc file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/educational-bundles/urine-culturing/whento-order/urine-cultures-key.docx
     March 01, 2017 - I’m going to put her on Bactrim—can you get a urine culture now, before she starts antibiotics? … I’m going to put her on Bactrim, once you get that culture. … the SBAR elements of Nurse Nohai’s communication using the following prompts: · Situation – What is going … Possible Answers/Guidance: · SBAR · Situation: What is currently going on with Mr. Bell? … Possible Answers/Guidance: · SBAR · Situation: What is currently going on with Ms. Colbert?

127. Identifying Areas to Improve (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Identifying_Areas_to_Improve_2012_03_01_Transcript.pdf
     January 01, 2012 - But once you’ve made the commitment to improve patient experience how do you know what you’re going … experience of care, you want to be sure that you’ve identified correctly the problems that you’re going … Zema What should I expect or what results can I see if I’ve done this planning effectively before going … Donna Farley And a great deal of it comes down to really understanding what’s going on minute by minute … And define the actions that you’re going to take.

128. FileNewTemplate
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module11.pptx
     March 07, 2019 - So we’re going to talk about things that are as relevant to myself as they are to all of you who are … So, in addressing the team process, think specifically of what it is that you’re going to do. … If you’re going to use coaches, how will they be used, and what are the roles and expectations? … Who’s going to get the information? What information will they receive? … Are you going to use emails, presentations, or will you need to write a report?

129. Teamwork in Quality Improvement (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Teamwork_in_QI_2012_02_01_Transcript.pdf
     January 01, 2012 - Today we’re going to highlight another one of those factors - teamwork. … Once this customized care plan is developed, it’s no longer the idea that well I’m only going to take … to have four visits this year for your diabetes, here’s what we’re going to do for prevention, if you … So that’s going to really need to engage others: specialists, hospitals, as we were talking about before … your electronic medical record that can actually help you determine what patients -- let’s say I’m going

130. Appendix N. Part 1—Transport, Leak Testing, Cleaning: Transcript/Facilitator Notes - Implementation Guide | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/app-n-fac-notes.html
     May 01, 2017 - Since we're discussing flexible and semi-rigid endoscopes, we're also going to be referring back to the … If the cleaning brush is too small, it is not going to get all edges inside of the cleaning of the channel … Slide 13: Rinsing IFU Next we're going to talk about rinsing. … once again, talk about the equipment that is needed, because, again, we need to make sure that we're going … Make sure you have a good water quality going into the rinse cycle.

131. Connecting the Dots: Improving Unit Safety Culture to Stop HAI (October 8, 2013) | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/hai/cauti-tools/archived-webinars/connecting-dots-transcript.html
     December 01, 2017 - If you have not received a copy of today's presentation, you can find them by going on to www.onthecusp … up of the enduring, shared, and learned beliefs and behaviors that allow us to make sense of what's going … We are going to focus obviously most of our attention on the quantitative tool, the hospital survey on … I'm going to stop just for a second and grab a drink of water. [PAUSE] Sorry for that. … You don't go out and say, "We're going to change the culture."

132. Webinar Transcript - National Quality Strategy Webinar: Using the Nine Levers to Achieve Results | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/workingforquality/events/webinar-using-the-nine-levers-to-achieve-results.html
     November 01, 2016 - Until we get that one, we are going to keep plugging away on it. … They are not going to change until we've solved them, if you will. … We're going to keep these priorities until we really top out on them, if you will. … improvement because I think that the folks that are going to talk to you are going to be able to share … We are going to feature several State programs that have been doing fabulous work.

133. 2021 National Healthcare Quality and Disparities Report: Executive Summary (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2021qdr-final-es.pdf
     January 01, 2021 - private dental insurance in the year showed no statistically significant change from 2006 to 2018, going … over who needed treatment for illicit drug use and received such treatment at a specialty facility, going …  Suicide death rates rose 23%, going from 14.0 deaths to 17.2 deaths per 100,000 population between … episode who received depression treatment in 2008 to 2019 showed no statistically significant changes, going … depressive episode who received depression treatment showed no statistically significant changes, going

134. Coordination (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Coordination_of_Care_2012_05_01_Transcript.pdf
     January 01, 2012 - focus on something that I think is very important, especially with all of the incentives that are going … to be communicated to them and when they’re going to be communicated to them. … to hear about my test results” and “how am I going to hear about my test results,” and helping patients … to make our workflow easier, but it wasn’t actually necessarily going to be as patient-centered as … You can download all of the podcasts in this series by going to the CAHPS User Network Web site at

135. Introducing the CAHPS Emergency Department Survey (ED CAHPS) - Parast (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-emergency-dept-webinar-introducing.pdf
     March 01, 2020 - 2012 - 2020) 19 ED CAHPS Survey Content  The ED CAHPS survey includes 35 questions  Topics:  Going … GOING TO THE EMERGENCY ROOM Thinking about this visit, what was the main reason you went to the emergency

136. User-Centered Quality Report (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/user-centered-quality-reports-mcgee-20120301-transcript.pdf
     March 21, 2012 - You wouldn't go to all this effort if you didn't think that the quality report was going to be useful … You know everything; if you click and go down to get more information, you know what people are going … You use measures or terms that they don't understand, and I was going to use measures as an example … You can ask them to do something called “think aloud,” which is to share the thoughts that are going … Well, I'm not interested in this page so I'm going to go here, whatever.

137. Introducing the AHRQ Ambulatory Surgery Center Survey on Patient Safety Culture: Webcast Transcript (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/ascwebcast0715_transcript.pdf
     September 01, 2015 - Tinsley, Slide 66 So what we are going to do is we’re going to take the re-survey, re-survey our staff … And actually now we’re going to move on to the Q&A portion. … How is it going? Terry Tinsley Yes, it’s working. … So we’ll probably use August going forward. … We’re going to get great information from this.

138. Paul Tedrick (doc file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/mindfulness-transcript.doc
     June 10, 2014 - This is Arjun Srinivasan and I’m going to start things off. … road; they’re going to give the antibiotic. … And those are some of the strategies I’m going to focus on. … So now we’re just going to open up the call to questions from the audience. … I’m going to put that web link in the chat on the left side of your screen.

139. Engaging-Nurse-Physician-Patient-Transcript (doc file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/engaging-nurse-physician-patient-transcript.docx
     September 25, 2015 - to frame our webinar today with just a few learning objectives and we'll ground the content you're going … By giving them the tools, you're going to engage them to help those rates go down. … I'm going to turn it over to Emily Pasola who is going to share with us the tool, learning from a defect … How do you think a [inaudible 00:41:38] patient in our unit is going to be harmed? … How are we going to know this risk was reduced? Who are we going to share our learning with?

140. Paul Tedrick (doc file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/health-literacy-pfe-transcript.doc
     July 09, 2013 - So without further ado, I’m going to turn the call over to Barbara Lucas. … And we are going to be offering several strategies for success. … First of all, we’re going to talk about how to engage patients and families in health care. … I’m not going to do this. This is not part of my job. … What are they going to do to me next?”