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www.cpsi.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
March 01, 2020 - Help your team to commit to aiming high and setting ambitious goals. … Set service targets—stretch goals—that will have a significant impact on customer satisfaction and that … series of performance incentive programs for Customer Service Representatives that were tied to the goals … Results of Interventions at Harvard Pilgrim: Performance on Internal Metrics
Current Goal
Q4
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.docx
April 01, 2011 - to help hospitals develop effective partnerships with patients and family members with the ultimate goal … Overview of the IDEAL
Discharge Planning strategy
The goal of the IDEAL Discharge Planning strategy … is to engage patients and family members in the transition from hospital to home, with the goal of reducing … identified in providing high-quality care as patients leave the hospital:
Helpful Links
The goal … open family presence policy at Advocate Trinity hospital outlined guidelines for visitors with the goal
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www.cpsi.ahrq.gov/diagnostic-safety/workgroup/index.html
March 01, 2024 - In Improving Diagnosis , NASEM outlined eight goals to reduce diagnostic error and improve diagnosis … Goal 8 is to provide dedicated funding for research on the diagnostic process and diagnostic errors. … A recommendation for meeting this goal is for Federal agencies to develop a coordinated research agenda
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/assemble/assemble-team-facilitator-guide.pdf
May 01, 2017 - Remember that
achieving the goals of the intervention rests
with the team. … ensuring the sustainability of the initiative
and developing processes that will help
support its goal … Identify mutually
important goals—that is, team goals that are
meaningful to physicians’ practice. … deal are
responsible for—
• Unit operations,
• Finances and budgets for the unit, and
• Strategic goal … The team can use the
tool to target a goal for improvement shortly
after the culture assessment and
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/asc_2020_overview_infographic-v2.pdf
January 01, 2020 - Action planning for improving patient safety culture
(1) Define your goals (2) Plan your initiatives
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www.cpsi.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes1.html
August 01, 2022 - Describe the goals of the CANDOR process.
Examine the steps in the CANDOR process. … The goals of the CANDOR process are to demonstrate respect for the patients, families, and caregivers … This table demonstrates just a few of the changes that must occur to realize the goals of the CANDOR
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_11_PPT_508.pdf
June 11, 2013 - hospital]
• Include a story from leadership about the importance of
patient and family engagement and goals … for the effort
• Include specific goals or data for the hospital
• Refer to or adapt the information … family-centered care
• Desire to be at the forefront of where health care is going
• [Insert hospital goal … contribute where advisors can
make a tangible difference
• Give information about the purpose, goals
-
www.cpsi.ahrq.gov/news/blog/ahrqviews/ahrq-at-2023-academyhealth.html
June 01, 2023 - I look forward to discussing and learning from all of you about your work advancing our shared goals … the role of primary care, healthcare systems, and partnerships with other sectors to achieve these goals
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pfp/2014FinalHACreport4Web-13Dec2016.pdf
December 01, 2016 - For each
HAC, the incidence, preventability, cost, and additional mortality were assessed and a goal … Also shown is the
estimate that, if 44 percent were considered preventable, the overall PfP goal to … Estimates, Goals, and Projections for HACs at the Launch of PfP initiative in 2011
PfP Hospital-
Acquired … National
Incidence of
HACs
(2010)
Estimated
HAC
Preventability
as of
2010/2011
PfP Goal … (Preventability
x Goal)
PfP HAC
Reduction
Goal
(Fewer
HACs in
2014* vs.
2010
Baseline)
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www.cpsi.ahrq.gov/teamstepps-program/curriculum/implement/pre.html
December 01, 2023 - Asking participants what their goals are for day 2 may encourage active listening and alert the trainer … Stress the broad goal of acquiring insights and tools that will support the participants' efforts to … List reasons defining your problem and goals is essential.
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/How_to_Use_Guide_Ldr_Slide_508.pdf
May 14, 2013 - emotional health,
functioning, and pain control
– Patient experiences of care
• [Insert hospital goal … nurses
• Decrease in time needed for shift report
• Decrease in overshift time
• [Include specific goals … understanding
– Discontinuity between in-patient and out-patient providers
• [Add hospital data / goals
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/supporting/team-checkup-tool.docx
May 01, 2017 - project activities to improve safety.
3
All staff members can communicate the project’s goals … incidents on the unit.
5
There are good systems in our unit to ensure we meet the goal
-
www.cpsi.ahrq.gov/patient-safety/settings/long-term-care/resource/injuries/fallspx/man5.html
December 01, 2017 - Section One: Inservices for All Facility Staff
Goals and objectives of class
The goals of Inservice … The goals of Inservice #2, " How to Reduce Falls ," are to explain specific strategies to reduce fall … Section Two: Education For Registered Nurses and Licensed Practical Nurses
Goals and Objectives of … Class
The goal of this inservice is to provide the information and training that nurses need in order … Goal and Objectives of Class
The goal of this class is to inform families of the high risk of falls
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl_pcmh-items_cg-cahps-adult-survey_2357-2a.docx
March 11, 2016 - In the last 6 months, did someone from this provider’s office talk with you about specific goals for
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-31-facilitating-panel-management.pdf
September 01, 2015 - How often should HbA1c be measured if the patient is at goal? And if not at goal?
7. … How often should BP be measured if the patient is at goal? And if not at goal?
10. … How often should LDL be measured if a diabetic patient is at LDL goal? And if not at
LDL goal? … HbA1c Every 3 months if not at goal HbA1c < 7%
Frail patients:
HbA1c < 8%Every 6 months if at goal … 6 months if at goal
LDL Every 3 months if not at goal Diabetics and/or CHD: LDL < 100
All other: LDL
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www.cpsi.ahrq.gov/teamstepps/instructor/fundamentals/module5/slsitmonitor.html
July 01, 2018 - Progress Toward Goal
Slide 12. Situation Monitoring Exercise
Slide 13. … P rogress toward the goal. … Return to Contents
Slide 11: Progress Toward Goal
Call a huddle. … Goal of the team.
Tasks/actions completed or that need to be completed. … Current progress toward the goal.
Image: A seal is trying to catch a penguin using fish as bait.
-
www.cpsi.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide.html
May 01, 2017 - World Health Organization Checklist Goals Document ( Word File , 2.4 MB; Text Version )
Review this … document with your checklist implementation team to ensure that any changes to your checklist meet the goals
-
www.cpsi.ahrq.gov/patient-safety/settings/hospital/match/chapter-1.html
July 01, 2022 - to your medication reconciliation efforts may include: The Joint Commission National Patient Safety Goals … The MATCH toolkit can help facilities work toward meeting this patient safety goal. … an EHR (for example, go to the examples in Chapter 3 ) or to help health care providers meet these goals … This public-private partnership has two main goals: To keep patients from getting injured or sicker from … Overlooking one step can hinder progress toward the established goal(s).
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/evidencenow/building-capacity/EvidenceNOW-BSC-AL-profile.pdf
September 01, 2021 - The goal is to catalyze the development of a
sustainable, state-based external primary care quality … Goal
Alabama’s Heart Health Improvement Project (HHIP) is designed to build primary
care quality improvement … Cherrington, MD, MPH
Published September 2021
Alabama Cooperative
Background
Goal
Aims
Approach
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
October 29, 2018 - Our goal is to always
meet and exceed the needs of our patients
and their families. … To reach this goal, we need
your feedback about the quality of care and
service that you received during … Our goal is to always
meet and exceed the needs of our patients and
their families. … To reach this goal, we need your
feedback about the quality of care and service
that you received during