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digital.ahrq.gov/sites/default/files/docs/publication/Hoonakkeretal_WWCS2007.pdf
June 16, 2021 - Microsoft Word - Hoonakker et al WWCS 2007.doc
Proposed theme: 3.2 or 1.4 Prefer to have it as a poster: No
Measuring end user satisfaction in CPOE implementation
Peter Hoonakker & Pascale Carayon
E: phoonakker@cqpi.engr.wisc.edu
Center for Quality and Productivity Improvement, University of Wis…
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digital.ahrq.gov/sites/default/files/docs/workflowtoolkit/Log-TimedOfficeVisit.pdf
December 18, 2021 - Workflow Data
Colorado Foundation for Medical Care. Workflow Data. Englewood, CO.
Workflow Data
Practice Name: ________________________ Observation Date: ________________
Provider Name: ________________________ Patient/Observation No.: ________________
Time Scheduled: ________________________ Time Arrive…
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digital.ahrq.gov/sites/default/files/docs/resource/b9_archives_mcconnochie_r18_hs_018912_1424.pdf
June 16, 2021 - Health-e-Access Telemedicine Brochure
This brochure is on the Health-e-Access Telemedicine program, which was developed
for distribution in pediatrics clinics and practices. It was produced in English and
Spanish.
Your child can be seen right at school
or day care by his or her doctor.
Or, you can both be…
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digital.ahrq.gov/sites/default/files/docs/page/Participant%20List.pdf
June 16, 2021 - Building Bridges - Consumer Needs and the Design of Health IT - Participant List
Building Bridges: Consumer Needs and the Design of Health Information Technology
WORKSHOP PARTICIPANTS
Patricia Flatley Brennan (Chair) William Johnson
Lillian L. Moehlman Bascom Professor Professor of Biomedical Informatics and Direct…
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digital.ahrq.gov/sites/default/files/docs/page/Project%20Team.pdf
June 16, 2021 - Building Bridges - Consumer Needs and the Design of Health IT - Project Team
Building Bridges: Consumer Needs and the Design of Health Information Technology
PROJECT TEAM
INSIGHT________________________________________ WESTAT__________________________________________
Anne Peterson (Executive Proj…
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digital.ahrq.gov/sites/default/files/docs/page/Workshop%20Introduction.pdf
June 16, 2021 - Industrial and Systems Engineering and Health Care: Critical Areas of Research Workshop - Workshop Introduction
Towards an Optimal
Health Care System
by 2016:
The contribution of Industrial & Systems Engineering
Knowledge, Methods and Tools
Patricia Flatley Brennan, RN, PhD, FAAN
Professor and Chair, Industrial …
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digital.ahrq.gov/sites/default/files/docs/page/Workshop%20Agenda.pdf
June 16, 2021 - Industrial and Systems Engineering and Health Care: Critical Areas of Research Workshop - Workshop Agenda
1
AGENDA
DAY ONE: WHAT ENGINEERING KNOWLEDGE IS NEEDED TO CREATE A DESIRED
FUTURE FOR HEALTH CARE?
8:00 am
Registration and Continental Breakfast
8:30 am Welcome
Patricia Flatley Br…
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digital.ahrq.gov/sites/default/files/docs/resource/PCC_Schillinger_Q4_UCSF_verbal_consent_9_4_08.pdf
June 16, 2021 - Script from SFHP about the intervention and evaluation
Script from SFHP about the intervention and evaluation
Note: This is the script for the UCSF Research Associate for participation in the evaluation.
Improving Diabetes Success for Patients in the SFHP
Telephone Patient Survey
Phone Number Called:…
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digital.ahrq.gov/sites/default/files/docs/resource/PCC_Schillinger_Q4_ATSM_PCP_GMC_0.pdf
June 16, 2021 - Automated Telephone Self-Management Support Letter
Dear Dr. ,
I am pleased to announce that San Francisco Health Plan (SFHP), in
collaboration with the University of California San Francisco and Community
Health Network (CHN) of San Francisco, is implementing the multilingual SFHP
Automated T…
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digital.ahrq.gov/sites/default/files/docs/resource/PCC_Adams_Q3_Smoking_Follow_Up_Script_06_23_08.pdf
June 16, 2021 - SMOKING (PRE-VISIT CALL, ASSESSMENT)
SMOKING (PRE-VISIT CALL, ASSESSMENT)
NEED TO CREATE THESE VARIABLES:
Line # Desc Age Group PHP Text
Smoke_FU_01 Logic ALL -
Smoke_FU_02 PHPReviewSmoking ALL PHP
The last time we talked, I asked you some
questions about your smoking, and you told me
that you smo…
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digital.ahrq.gov/sites/default/files/docs/resource/PCC_Adams_Q3_Smoking_Counseling_Script_06_23_08.pdf
June 16, 2021 - SMOKING (PRE-VISIT CALL, COUNSELING)
SMOKING (PRE-VISIT CALL, COUNSELING)
NEED TO CREATE THESE VARIABLES:
Line # Desc Age Group PHP Text
Smoke_C_0
1 CounselSmoker ALL PHP + C
Quitting smoking may be one of
the most important things you
can do to protect your health
now and in the future. Quitting
s…
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digital.ahrq.gov/sites/default/files/docs/resource/PCC_Adams_Q3_Smoking_Assessment_Script_06_23_08.pdf
June 16, 2021 - SMOKING (PRE-VISIT CALL, ASSESSMENT)
SMOKING (PRE-VISIT CALL, ASSESSMENT)
NEED TO CREATE THESE VARIABLES:
Variable indicating that parent is a smoker.
Variable recording that they've set goal to call quit line.
Line # Desc Age Group PHP Text
Smoke Q 01 SmokeIntro ALL
PHP, PHP
+ C
The next set of q…
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digital.ahrq.gov/sites/default/files/docs/workflowtoolkit/Post-AppointmentLabVisit.pdf
December 18, 2021 - Post-appointment Lab Visit
Post-appointment Lab Visit
S
up
po
rt
S
ta
ff/
N
ur
se
/L
ab
T
ec
h
P
ro
vi
de
r
Patient needs lab test
that will be performed
in clinic
Place lab order
Associate order
with diagnosis and
sign
Labels and
required form print
in lab
Attach label to
specimen
collecti…
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digital.ahrq.gov/sites/default/files/docs/resource/Real_Time_and_On_Time_Lessons_Learned_9_6_06.pdf
June 16, 2021 - lessons learned, successes, and barriers for the ‘Real-Time’ and QIO ‘ON-Time’ projects
1
LESSONS LEARNED, SUCCESSES, AND BARRIERS FOR THE
‘REAL-TIME’ AND QIO ‘ON-TIME’ PROJECTS
LESSONS LEARNED
1. Partnerships are effective to initiate and support change.
Partnerships within facilities (multi-disciplina…
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digital.ahrq.gov/sites/default/files/docs/resource/b1_forrest_017042_archives_2.pdf
June 16, 2021 - Microsoft Word - B1_Forrest_017042_Archives_2.doc
Ap…
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digital.ahrq.gov/sites/default/files/docs/resource/Wolf_Q6_Med_List_1_27_09.pdf
June 16, 2021 - Med List
Zztest, Becky (MR # Z9Z)
Please Review Your Medicines
It is very important that your doctor knows all the medicines you are taking.
Follow these steps:
Step 1. Remove any medicines you are not currently taking by drawing a line through the drug’s name.
Step 2. For medicines you are curre…
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digital.ahrq.gov/sites/default/files/docs/implementation/aug7p20.pdf
June 16, 2021 - The limits of technology
Modern Healthcare
Document title: The limits of technology
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digital.ahrq.gov/sites/default/files/docs/workflowtoolkit/Post-UsabilityEvaluationQuestionnaire.pdf
December 18, 2021 - Microsoft Word - post-usability evaluation questionnaire.doc
Post-usability evaluation questionnaire
1. How would you rate your overall reactions to health IT?
a. Terrible 0 1 2 3 4 5 6 7 8 9 Wonderful
b. Difficult 0 1 2 3 4 5 6 7 8 9 Easy
c. Frustrating 0 1 2 3 4 5…
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digital.ahrq.gov/sites/default/files/docs/page/8_StakeholderMeetingDebriefingGuide_1.pdf
June 16, 2021 - 8_StakeholderMeetingDebriefingGuide
Tool 8. Stakeholder Meeting Debriefing Guide
Tool 8. Stakeholder Meeting Debriefing Guide
Location: Participant Type:
Date: Number of People:
Time Began: Time Ended:
Moderator:
Note Taker:
1. Describe any logistical difficulties.
___________________________…
-
digital.ahrq.gov/sites/default/files/docs/page/6_StakeholderMeetingDiscussionGuide_1.pdf
June 16, 2021 - 6_StakeholderMeetingDiscussionGuide
Tool 6. Stakeholder Meeting Discussion Guide
6. Stakeholder Meeting Discussion Guide
PRIOR TO GROUP DISCUSSION: THE FACILITATOR WILL NEED TO SELECT 3 TO 5 OF THE
SCENARIOS LISTED IN THIS GUIDE TO BE USED DURING THE DISCUSSION.
THE DECISION ON WHICH SCENARIOS TO CHOOSE …