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1. Pocket Guide: TeamSTEPPS: Strategies & Tools to Enhance Performance and Patient Safety (pdf file)
   ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/pocketguide.pdf
   January 01, 2020 - Pocket Guide: TeamSTEPPS: Strategies & Tools to Enhance Performance and Patient Safety Pocket Guide Team Strategies & Tools to Enhance Performance and Patient Safety 2 Table of Contents TeamSTEPPS® • Framework and Competencies ....4 • Key Principles ...............................5 Team Structure • Multi-T…

2. Quality Improvement in Primary Care: External Supports for Practices (pdf file)
   ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/qipcfactsheet.pdf
   June 01, 2014 - Available at: http://pcmh.ahrq. gov/sites/default/files/attachments/ Developing_and_Running_a_Primary … Issue-Briefs/2012/Jun/Facilitating-Improvement-in-Primary-Care.aspx http://pcmh.ahrq.gov/sites/default/files

3. Pemat Form (xls file)
   ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/pemat_form.xls
   November 01, 2013 - PEMAT Patient Education Materials Assessment Tool (PEMAT) Auto-Scoring Form   An Instrument To Assess the Understandability and Actionability of Print and Audiovisual Patient Education Materials (Version 1.0) Suggested Citation: Shoemaker SJ, Wolf MS, Brach C. The Patient Education Materials Assessment Tool …

4. Case Studies of Exemplary Primary Care Practice Facilitation Training Programs (pdf file)
   ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/pfcases.pdf
   August 01, 2014 - prevention-chronic-care/improve/system/pfhandbook/index.html 2 http://grants.nih.gov/grants/guide/rfa-files … North Carolina AHEC PSP program in depth and can be accessed at: http:// pcmh.ahrq.gov/sites/default/files

5. Care Coordination Accountability Measures for Primary Care Practice (pdf file)
   ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/pcpaccountability.pdf
   January 01, 2012 - Care Coordination Accountability Measures for Primary Care Practice Care Coordination Accountability Measures for Primary Care Practice Prepared for: Agency for Healthcare Research and Quality 540 Gaither Road Rockville, MD 20850 www.ahrq.hhs.gov Contract Number: 290-04-0020 …

6. Clinical-Community Relationships Evaluation Roadmap (pdf file)
   ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/ccreroadmap.pdf
   July 01, 2013 - Clinical-Community Relationships Evaluation Roadmap Clinical-Community Relationships Evaluation Roadmap Clinical-Community Relationships Evaluation Roadmap Prepared for: Agency for Healthcare Research and Quality U.S. Department of Health and Human Services 540 Gaither Road Rockville, MD 20850 ww…

7. Identifying Key Areas for Delivery System Research (pdf file)
   ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/casalino_idkeydsr.pdf
   February 01, 2014 - Identifying Key Areas for Delivery System Research Identifying Key Areas for Delivery System Research Prepared for: Agency for Healthcare Research and Quality U.S. Department of Health and Human Services 540 Gaither Road Rockville, MD 20850 www.ahrq.gov Work for this paper was conducte…

8. Variation in the Implementation of California’s Full-Service Partnerships for Persons With Serious Mental Illness (pdf file)
   ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/gilmerstudysnapshot.pdf
   April 01, 2015 - Variation in the Implementation of California’s Full-Service Partnerships for Persons With Serious Mental Illness AHRQ DELIVERY SYSTEM RESEARCH: STUDY SNAPSHOT Variation in the Implementation of California’s Full- Service Partnerships for Persons With Serious Mental Illness Todd P. Gilmer, Marian L. Katz, Ana Stefa…

9. Be More Involved in Your Health Care: Tips for Patients (pdf file)
   ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/beinvolved.pdf
   August 01, 2011 - Be More Involved in Your Health Care: Tips for Patients My Questions for This Visit You might have questions about: n Your medicines n A medical test you need n A surgery you need What are the top three questions you want to be sure to ask during your appointment? List them here: 1. ___________________________…

10. AHCP Template for Manual Creation: English-Speaking Patients (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/ahcptemplen.pdf
    February 14, 2013 - AHCP Template for Manual Creation: English-Speaking Patients 1 AHCP Template for Manual Creation: English-Speaking Patients ** Bring this Plan to ALL Appointments** After Hospital Care Plan for: [patient name] Discharge Date: [discharge date] Question or Problem about this Packet? Call your Di…

11. Ahcptemplen (doc file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/ahcptemplen.docx
    January 31, 2013 - AHCP Template for Manual Creation: English-Speaking Patients ** Bring this Plan to ALL Appointments** After Hospital Care Plan for: [patient name] Discharge Date: [discharge date] Question or Problem about this Packet? Call your Discharge Educator: (xxx) xxx-xxxx DE PHOTO HERE Serious health problem? Call Dr. __…

12. Postdisphone (doc file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/postdisphone.docx
    January 31, 2013 - Postdischarge Followup Phone Call Script (Patient Version) This form reinforces the information provided to the patient at discharge. The patient’s discharge information should be available to the interviewer at the time of this call. CALLER: Hello Mr./Ms. _____________. I am [caller’s name], a [type of clinician] from…

13. Postdiscalldoc (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/postdiscalldoc.pdf
    February 14, 2013 - 1 Postdischarge Followup Phone Call Documentation Form Patient name: __________________________________________________________________ Caregiver(s) name(s): ____________________________________________________________ Relationship to patient: __________________________________________________________ Notes:…

14. Examples of Diagnosis Pages (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/dxpages.pdf
    February 14, 2013 - Examples of Diagnosis Pages 1 Examples of Diagnosis Pages 2 3 4 5 6 Noncardiac Chest Pain Noncardiac chest pain is pain that is not caused by a heart problem. If your chest pain gets different or worse, call your doctor. Take your medicines as prescribed. …

15. Contactsheet (doc file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/contactsheet.docx
    January 02, 2013 - Contact Sheet If possible, pull information from patient’s medical record. Confirm correct information with patient. Identify the best time of day or days to reach the patient and other contacts. Patient Name: OK to send letter (Y / N) Address Street Apt # City, State ZIP Code _____ Email address Pre…

16. Contact Sheet (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/contactsheet.pdf
    February 14, 2013 - Contact Sheet Contact Sheet If possible, pull information from patient’s medical record. Confirm correct information with patient. Identify the best time of day or days to reach the patient and other contacts. Patient Name: ________________________________________________________ OK to send letter …

17. Ptoutcsurvey (doc file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/ptoutcsurvey.docx
    January 03, 2013 - Patient Outcome Survey (mailed version) For hospitals needing translation services, a helpful reference to a national translation service is available at: www.atanet.org/onlinedirectories/. HOSPITAL DISCHARGE SURVEY SURVEY INSTRUCTIONS You should fill out this survey only if you were the patient during the hospital sta…

18. After Hospital Care Plan for: Oscar Sanchez [Sample] (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/ahcpsample.pdf
    September 01, 2012 - After Hospital Care Plan for: Oscar Sanchez [Sample] 1 Sample After Hospital Care Plan (AHCP) **Bring This Plan to ALL Appointments** After Hospital Care Plan for: Oscar Sanchez Discharge Date: August 1, 2012 TRY TO QUIT SMOKING: Call Jon Doe at (555) 555-3344 at ABC Medical Center. Question o…

19. Ahcpsample (doc file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/ahcpsample.docx
    September 01, 2012 - Sample After Hospital Care Plan (AHCP) **Bring This Plan to ALL Appointments** After Hospital Care Plan for: Oscar Sanchez Discharge Date: August 1, 2012 TRY TO QUIT SMOKING: Call Jon Doe at (555) 555-3344 at ABC Medical Center. Question or Problem with this Packet? Call your Discharge Educator: (555) 555-2222 S…

20. Patient Outcome Survey (mailed version (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/ptoutcsurvey.pdf
    February 14, 2013 - Patient Outcome Survey (mailed version 1 Patient Outcome Survey (mailed version) For hospitals needing translation services, a helpful reference to a national translation service is available at: www.atanet.org/onlinedirectories/. HOSPITAL DISCHARGE SURVEY SURVEY INSTRUCTIONS You should fill out this survey…