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www.ahrq.gov/hai/cauti-tools/archived-webinars/connecting-dots-transcript.html
December 01, 2017 - So, ways to improve reporting, you can do it on the front end by making sure that people get feedback … All of these activities that provide feedback also improve reporting. … You coach; you provide feedback. You are a positive role model. … Your feedback is extremely important. … A lot of our content call presentations are based on feedback we heard from you about the topics that
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/connecting-dots-transcript.doc
October 08, 2013 - So, ways to improve reporting, you can do it on the front end by making sure that people get feedback … All of these activities that provide feedback also improve reporting. … You coach; you provide feedback. You are a positive role model. … Your feedback is extremely important. … A lot of our content call presentations are based on feedback we heard from you about the topics that
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module6/ebmutualsupp.pdf
January 01, 2013 - Such training emphasizes how to provide timely, respectful,
specific, directed, and considerate feedback … associated with significant increases in
the quantity and quality of mutual support behaviors, specifically feedback … resolving personal and interpersonal conflict3;
Engage in patient advocacy3; and
Regularly provide feedback … Relationship between feedback and self-development. Group Organ
Manage 1999;24(1):5-27.
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module6/ts2-0ltc_module6_support_evbase.pdf
January 01, 2013 - Such training emphasizes how to provide timely, respectful,
specific, directed, and considerate feedback … associated with significant increases in
the quantity and quality of mutual support behaviors, specifically feedback … resolving personal and interpersonal conflict3;
Engage in patient advocacy3; and
Regularly provide feedback … Relationship between feedback and self-development. Group Organ
Manage 1999;24(1):5-27.
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www.ahrq.gov/hai/cusp/toolkit/content-calls/small-hospitals/slides.html
October 01, 2014 - on science of safety
Identify and prioritize defects
Implement teamwork tools
Provide timely feedback … Fourth Row: Implementation/Sustaining
Checklist
Policy/Procedures
Protocols
Monitoring
Feedback … research and QI tools to improve
Assign executive to adopt unit
Implement teamwork tools
Provide feedback … Engage, commit
Communicate
Provide education
Provide resources
Be visible and transparent
Give feedback
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www.ahrq.gov/hai/tools/perinatal-care/modules/strategies/rapid-response/tool-rapid-response-systems.html
May 01, 2017 - A system for feedback to improve future rapid responses. … response, uniform expectations for documentation of the rapid response event exist, and a system for feedback … Feedback From Staff and Patients
Solicit feedback from unit staff who are “users” of the rapid response … It is also important to obtain feedback from patients and families and doulas to give them a chance to … ACTION: Determine how to collect staff and patient feedback about the rapid response system process
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module8/module8-organizational-learning-sustainability.pptx
August 20, 2015 - Sustainability3
Supportive Management Structure
Structures to “Foolproof” Change
Robust, Transparent Feedback … Structures to “Foolproof” Change
Implementation Processes; Training and Education
Robust, Transparent Feedback … Robust, transparent feedback systems—The CANDOR process components that correspond with transparent feedback … Implement robust followup and transparent feedback systems to monitor performance.
12
Module 8
Establishing … on process, outcome, and quality improvement activities and support robust followup and transparent feedback
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/healthlittoolkit2_tool11.pdf
January 22, 2016 - See Tool 17: Get Patient Feedback for suggestions.
■ Watch out for numbers. … If you use the Patient Portal Feedback Form, check whether patients answered “Yes” to question #8. … Communication Strategies
Communication Self-Assessment
Communication Observation Form
Brief Patient Feedback … Information
My Medicines Form
Medicine Reminder Form
Navigating the Health Care System
Patient Portal Feedback
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www.ahrq.gov/teamstepps/instructor/fundamentals/module9/coachselfasfm.html
March 01, 2014 - Providing Feedback Carefully observing performance on individual tasks and sharing these observations … Providing Feedback. … Giving others feedback on their task performance is critical to improving their performance. … Then you work with the individual to ensure he or she understands your feedback and uses it developmentally
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module9/ts2-0ltc_module9_coaching_selfasst.pdf
April 24, 2017 - Providing Feedback. … • Providing Feedback. … Giving others feedback on their task performance is critical to improving their performance. … Then you work with the individual to ensure that he or she
understands your feedback and uses it developmentally
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module9/coachselfasfm.pdf
March 20, 2014 - Providing Feedback. … • Providing Feedback. … Giving others feedback on their task performance is critical to improving their performance. … Then you work with the individual to ensure that he or she
understands your feedback and uses it developmentally
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www.ahrq.gov/research/findings/final-reports/crctoolkit/crctoolkit1.html
April 01, 2018 - Spanish)
5.a-1 Master Patient Database Elements
5.d-1 Chart Audit Review Form
6.a-1 Feedback Form … for Stool Test Positive
6.a-2 Feedback Form for Stool Test Negative
6.b-1 Feedback Form for CDE … patients of abnormal outpatient test results are common" ( Casalino, et al., 2009 ), CNA built in a feedback
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www.ahrq.gov/news/newsroom/case-studies/cquips1307.html
September 01, 2013 - team briefing/debriefing, unit-level safety and hand-off procedures, and situational monitoring and feedback … Foster said employees have provided positive feedback about TeamSTEPPS because it promotes the need to
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_2_BecomeAdvisrPC_508.pdf
May 28, 2013 - • Giving feedback about their hospital stay. … • Giving feedback about their hospital stay.
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www.ahrq.gov/sites/default/files/wysiwyg/nhguide/5_TK2_P1T3-Checklist_for_Discussion_with_Local_Hospitals_Providers_ERs_Phase_1.pdf
May 01, 2014 - nursing home clinicians. q Yes q No
Communication/ Maintain open lines of communication for feedback … Feedback and quality improvement. q Ongoing
AHRQ Pub.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/workshop/module4/shareworkshop-mod4guide.pdf
August 01, 2014 - Providers and others need to try shared
decision making with patients, and then receive
feedback on … You might also try shadowing trainees and
offering feedback. … Gather feedback from staff as you go, and revise
your approach as needed. … Start by gathering feedback on what’s working
and what’s not. … Evaluate your efforts and share feedback with the
entire team.
Remember that change takes time.
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www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/tools-and-materials/evidence-now-webinar-learning-health-care-systems.pdf
August 02, 2017 - pipeline
PRACTICE FACILITATORS
help close this gap
Performance data (individual)
Audit & feedback … Academic detailing/training
Celebrating improvements
Feedback to leadership
System leadership … TEST
CHANGES in practice &
SUSTAIN them
Ongoing academic detailing/training
Real-time audit & feedback … Feedback to leaders on roadblocks
AND
GATHER information from &
for system
Create opportunities … them
• Engaged teams in selecting workflow
• Trained CMAs/RNs in new workflows
• Daily audit & feedback
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www.ahrq.gov/teamstepps/officebasedcare/module8/office_teach.html
February 01, 2016 - Return to Contents
Slide 14: Definitions of Coaching
Coaching is providing guidance, feedback, … Provide effective feedback.
Listen actively.
Ask powerful questions. … Contents
Slide 24: Coaching SBAR "In the Moment"
Coaching in the moment:
Provides immediate feedback … Can work well for providing feedback to individuals the coach has not built a relationship with previously … Feedback.
Advocacy and Assertion.
Two-Challenge Rule.
CUS.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module8/8_ts_office_teach.pptx
January 20, 2006 - Page ‹#›
Page ‹#›
Office-Based Care
13
Definitions of Coaching
Coaching is providing guidance, feedback … Coaches
Are competent in their skills
Are influential
Have strong interpersonal skills
Provide effective feedback … ‹#›
Office-Based Care
23
Coaching SBAR “In the Moment”
Coaching in the moment
Provides immediate feedback … Allows the coach to have a firsthand look at the situation
Can work well for providing feedback to individuals … tools
Coaching mutual support tools directly affects the culture of an organization
Task assistance
Feedback
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/cauti-sustainability.pptx
January 01, 2015 - Build Awareness of Strengths
Because people typically don’t get much feedback on their strengths during … Make Customer and Stakeholder Feedback Visible
Success brings positive feedback and rewards from customers … However, employees often only hear about this feedback when failures occur or performance falls below … It is important to ensure this feedback is balanced and employees also get positive feedback from shareholders … Identifying Defects:
Defects can come from many different sources
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Staff feedback
Event reporting