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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/coachslhandouts.pdf
July 25, 2012 - Request clarification or additional information as needed
Make adjustments to behaviors based on feedback … TEAMSTEPPS 05.2
Coaching
Workshop
5
Coaching
Providing guidance, feedback, and direction … Advise, instruct, and demonstrate desired teamwork
behaviors and skills
Encourage and provide feedback … Workshop
8
Coaching Competencies
Communication
Communicating Instructions
Providing Feedback … Each participant takes a turn playing the
coach, team member, and observer
The coach provides feedback
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www.ahrq.gov/teamstepps/instructor/fundamentals/module9/igcoaching.html
March 01, 2014 - provide feedback about team members' performance. … Effective feedback is:
Timely. … If negative feedback is specific to an individual team member, the feedback should not be delivered in … Feedback should include goals related to improvement.
Two way. … At the end of the scenario, the observer provides feedback based on comments noted on the Coaching Feedback
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www.ahrq.gov/sites/default/files/2024-01/thomas1-report.pdf
January 01, 2024 - Bedside feedback improved compliance rates from 41.3% to 64.5%. … .44 A meta-analysis on feedback effectiveness suggests that the most effective
feedback: (i) provides … and the individual; and (iv) delivers the feedback privately.45 Other
studies have suggested that feedback … Audit and feedback and clinical practice guideline adherence:
Making feedback actionable. … Real-
time, wireless, networked feedback for bed tilt compliance.
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www.ahrq.gov/patient-safety/reports/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol1-2.html
June 01, 2023 - United States and other countries. 3 Narrative accounts have emerged as a valued source of actionable feedback … initiatives to supplement patient safety data using patient reported experience and patient information and feedback … into action that can mitigate future resulting harms, since remediation efforts in response to patient feedback
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-phase-two-plan.pdf
December 01, 2018 - about how to facilitate taking action for improvement
42
Focus Group Findings:
What would make a feedback … 43
Designing the Report based on Feedback:
“Design Sprint”
Partnered with Wowza, Inc. … across all 9
sites in April (baseline data for assessing value of
narratives)
Roll out enhanced feedback … Phase 2
Phase 2 Methods
Focus Groups to Assess User Needs
Focus Group Findings: What would make a feedback … Designing the Report based on Feedback: “Design Sprint”
Promotional Campaign
Prototype Report: Dashboard
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-module-4-slides.pptx
February 28, 2022 - Discuss specific strategies to foster mutual support (e.g., task assistance, feedback). … Provide and receive feedback.
Exert assertive advocacy behaviors when patient safety is threatened. … 7
7
What Is Feedback? … Mutual Support
Effective formative feedback is:
Appreciative. … formative feedback:
Appreciative
Timely?
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/administering_cg_narrative_items.pdf
June 01, 2021 - The latter questions in the sequence provide a substantial share of
actionable feedback. … Although Q2 also has a
lower proportion of actionable feedback than questions 3-5, the feedback prompted … • If seeking feedback from adults, include adults 18 years or older. … If
seeking feedback from parents or guardians of children, include children
17 years or younger. … The final question in the sequence rounds out patient feedback in a different way.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-evans.pdf
July 03, 2023 - Learning from Patient Narratives Through Innovative Feedback Reporting Methods Webcast - NYP Leadership … general
• Engagement of teams in the
process – deeper buy-in to PX
• Greater engagement in patient
feedback
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www.ahrq.gov/patient-safety/reports/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol1-1.html
June 01, 2023 - How patient feedback about the diagnostic process and its outcomes can enrich clinicians’ understanding … Feedback from patient experiences can be useful for addressing diagnostic failures in two distinct ways
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www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/stewardship-slides.pptx
June 01, 2021 - Interventions with sustained changes:
Compared local policy with published guidelines
Individualized feedback … units
5 nursing home units at a VA medical center
Providers given individualized case-based audit and feedback … Feedback: How and What To Distribute5
16
Sustaining Stewardship
16
Pair Feedback With Appropriate … Measure Antibiotic Use
Share feedback to individuals and with the whole facility. … Monitor Antibiotic Use and Resistance
Share feedback with individuals and with the whole facility.
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module9/ts2-0ltc_module9_coaching_scenarios.pdf
April 24, 2017 - Mark
your observations on the coaching feedback form. … Mark
your observations on the coaching feedback form. … Mark
your observations on the coaching feedback form. … Mark
your observations on the coaching feedback form. … Mark
your observations on the coaching feedback form.
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule9.pptx
April 10, 2006 - Effective feedback is respectful. … If negative feedback is specific to an individual team member, the feedback should be delivered privately … Feedback should include goals related to that improvement.
Good feedback is two way. … If you can't think of an example of effective feedback, then use an example of ineffective feedback, … They provide feedback and encourage feedback. They set clear goals and expectations.
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www.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/coaching-slides.html
May 01, 2017 - Providing Constructive Feedback to Teams.
Putting Coaching Into Action. … 2
Slide 13: Giving Constructive Feedback to Teams
This section covers—
How feedback is usually … The basics of giving constructive feedback.
The power of asking questions. … Giving feedback at the appropriate time. … Observation tools can help a coach give feedback.
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www.ahrq.gov/teamstepps-program/curriculum/mutual/overview/index.html
July 01, 2023 - backup behavior," mutual support involves team members assisting one another, providing and receiving feedback … Formative Feedback
Feedback is information provided to team members through verbal or nonverbal communication … Formative feedback is shared to improve team performance. … Formative feedback should be:
Appreciative— expresses gratitude and notes actions that team members
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module6/slmutualsupp.pptx
February 03, 2006 - processes and outcomes
Discuss specific strategies to foster mutual support (e.g., task assistance, feedback … 4
Mutual Support
Mutual support involves members:
Assisting each other
Providing and receiving feedback … for the purpose of improving team performance
What Is Feedback? … Effective feedback is—
Timely
Respectful
Specific
Directed toward improvement
Helps prevent the same … How would you provide effective feedback?
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module6/ts2-0ltc_module6_slides_support.pptx
February 03, 2006 - processes and outcomes
Discuss specific strategies to foster mutual support (e.g., task assistance, feedback … TEAMSTEPPS 05.2
Mod 6 LTC 2.0 Page ‹#›
Mutual Support
6
What Is Feedback? … Feedback is information provided for the purpose of improving team performance
TEAMSTEPPS 05.2
Mod … Effective feedback is—
Timely
Respectful
Specific
Directed toward improvement
Helps prevent the same … How would you provide effective feedback?
-
www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol2-5.html
June 01, 2023 - made, additional research will be needed to most effectively code narrative content so that actionable feedback … investments will come from healthcare systems and practices, as they experiment with the use of narrative feedback … Learning how to most constructively provide narrative feedback is essential. … That will depend on our collective capacity to learn from initial experimentation and adapt feedback
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module9/ts2-0ltc_module9_slides_coaching.pptx
February 03, 2006 - instruction, direction, and prompting
Includes demonstrating, reinforcing, motivating, and providing feedback … Coaching Workshop
The Role of a TeamSTEPPS Coach
Role model behavior
Observe performance and provide feedback … Coaching Workshop
12
Coaching Competencies
Communication
Communicating Instructions
Providing Feedback … team’s success
Provide opportunities for coaches to work together to plan, problem solve, and share feedback … Form and shares feedback
TEAMSTEPPS 05.2
Mod 9 LTC 2.0 Page ‹#›
Coaching Workshop
20
Exercise:
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module9/ts2-0ltc_module9_ig_coaching.pdf
May 03, 2017 - Effective feedback is:
• Timely. … If negative feedback
is specific to an individual team member, the feedback should
not be delivered … Feedback should include goals related to
improvement.
• Two way. … You’ll also receive feedback on the coaching skills you practice. … Feedback Form.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/coaching/coaching-slideset.pptx
May 01, 2017 - of coaching
Identify the characteristics of a good coach
Demonstrate coaching steps when giving feedback … can improve performance
Coaching Defined
Providing Constructive Feedback … Debriefing with good judgment: combining rigorous feedback with genuine inquiry. … Debriefing with good judgment: combining rigorous feedback with genuine inquiry. … Debriefing with good judgment: combining rigorous feedback with genuine inquiry.