-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/teamstepps-pocket-guide.pdf
May 01, 2023 - Communication Page 6
Closed-Loop Communication
Using verbal feedback to ensure that messages … y Review the team’s performance; provide
formative feedback and critique when needed. … Mutual Support Page 23
Formative Feedback
Feedback is information provided to team members
through … Formative feedback
is shared to improve team performance. … Formative feedback should be:
y Appreciative—expresses gratitude and notes
actions that team members
-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
October 29, 2018 - , and
2) Elicitation Protocol content delivered through enhanced feedback
Phase 1 Intervention Sites … • PG survey
• 3-question PG protocol
• Enhanced feedback
• PG survey
• 3-question PG protocol
• Standard … To reach this goal, we need
your feedback about the quality of care and
service that you received during … To reach this goal, we need your
feedback about the quality of care and service
that you received during … Health care providers value feedback from their patients that helps them
understand what is working
-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module9/igcoaching.pdf
February 22, 2014 - Effective feedback is:
• Timely. … If negative feedback
is specific to an individual team member, the feedback should
not be delivered … Feedback should include goals related to
improvement.
• Two way. … a specific structure or
model for providing feedback. … Feedback Form.
-
talkingquality.ahrq.gov/research/findings/factsheets/quality/qipc/index.html
November 01, 2020 - external supports, which can be used alone or in combination, can assist practices with QI:
Data feedback … and Benchmarking
Data feedback gives practices and teams information on key indicators of processes … Audit and feedback and clinical practice guideline adherence: making feedback actionable. … Available at: Audit and feedback and clinical practice guideline adherence: Making feedback actionable … Audit and feedback: Effects on professional practice and health care outcomes.
-
talkingquality.ahrq.gov/teamstepps-program/curriculum/mutual/overview/index.html
July 01, 2023 - backup behavior," mutual support involves team members assisting one another, providing and receiving feedback … Formative Feedback
Feedback is information provided to team members through verbal or nonverbal communication … Formative feedback is shared to improve team performance. … Formative feedback should be:
Appreciative— expresses gratitude and notes actions that team members
-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/topics/development-and-usability-testing-common-formats.pdf
January 01, 2022 - Par-
ticipants shared generally positive feedback about content coverage and
item clarity but identified … In addition to usability
testing, additional feedback from the field will ensure that AHRQ’s CFER-
DS … healthcare organizations to provide feedback about the usability
www.journalpatientsafety.com 2
s … The psychometrician was briefed on our methodology and on
key themes from participants’ feedback. … General Feedback and Impressions
Initial Modifications to the CFER-DS
Based on consistent feedback
-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/debrief-emergency-dept-guide.pdf
August 31, 2023 - Machado
(Feedback). … Benjamin asked for Respiratory Therapist Sue’s opinion about intubating the patient
(Feedback). … Effectiveness of the use of other TeamSTEPPS strategies (e.g., feedback, task
assistance) is commonly
-
talkingquality.ahrq.gov/news/blog/ahrqviews/ahrq-launches-pcor-strategy.html
July 01, 2023 - Feedback was robust from dozens of organizations representing views from the academy, clinical practice … Examples of feedback from the field:
“We would support research on economic outcomes including costs … Over 800 pages of external stakeholder feedback were synthesized into a full report (PDF, 774 KB). … An analysis of feedback on the Strategic Framework revealed six major themes:
Formal processes are … The final Strategic Framework that emerged from this feedback included a foundational commitment to health
-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
June 01, 2021 - Own Words In Your Own Words
Instructions Please answer the following questions to
provide detailed feedback … Website
13
Value of CG-CAHPS Narrative Data for
Quality Improvement
• Distinctive: over 50% of feedback … as well as how the
experience felt to the patient
Percentage of Respondents Providing Actionable Feedback … in Care Experiences
Revisiting Original Validity Testing Data: Experiential Metrics
Any Negative Feedback … Care Experiences
Revisiting Original Validity Testing Data: Experiential Metrics
Forms of Negative Feedback
-
talkingquality.ahrq.gov/talkingquality/resources/design/index.html
September 01, 2019 - you'll need to apply some basic design principles, work effectively with your design team, and get feedback … Design Professionals for a Quality Report
Testing the Design of a Quality Report by Getting User Feedback
-
talkingquality.ahrq.gov/teamstepps/instructor/essentials/pocketguide.html
January 01, 2020 - Receiver accepts the message and provides feedback. … Review the team's performance; provide feedback when needed.
Manage and allocate resources. … Feedback
Information provided to team members for the purpose of improving team performance. … Feedback should be:
Timely —given soon after the target behavior has occurred. … Provides timely and constructive feedback to team members.
-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
January 01, 2017 - closed-ended questions
• On its own
• To hear directly from specific groups of patients
• To obtain ongoing feedback … • Analyzing responses: When should feedback from
individual patients be analyzed and summarized? … • Sharing responses:
• What are the most useful ways to present patient
feedback to providers? … • How can patient feedback be provided to consumers in
the context of other comparative quality information
-
talkingquality.ahrq.gov/talkingquality/resources/writing/tip7.html
November 01, 2019 - This means that feedback from readers is the “gold standard” of how well your report card is working. … Asking questions is a common method of getting feedback from readers, and you can ask questions whether … But interviewing allows you to also use three additional methods for getting feedback:
Ask people to … step-by-step guide on testing methods for people without a research background: How to collect and use feedback
-
talkingquality.ahrq.gov/news/newsletters/e-newsletter/863.html
May 01, 2023 - Register for May 31 Webinar: Learning From Patient Narratives Through Innovative Feedback Reporting Methods … ET to provide feedback on draft guiding principles to prevent or mitigate bias related to healthcare … Register for the May 15 meeting to hear a presentation of the draft principles and provide feedback. … Register for May 31 Webinar: Learning From Patient Narratives Through Innovative Feedback Reporting Methods … Registration is open for “Learning from Patient Narratives Through Innovative Feedback Reporting
-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/topics/public-notes-meeting-summary-072221.pdf
November 19, 2021 - AHRQ • Posted to the AHRQ website
o Leadership To Improve Diagnosis: A Call to Action
o Bridging the feedback … reports/issue-briefs/leadership.html
https://www.ahrq.gov/sites/default/files/wysiwyg/topics/bridging-feedback-gap.pdf … https://www.ahrq.gov/sites/default/files/wysiwyg/topics/bridging-feedback-gap.pdf
2
Agency Update
-
talkingquality.ahrq.gov/sites/default/files/publications/files/pocketguide.pdf
January 01, 2020 - SAFE Checklist .....................24
Mutual Support
• Task Assistance ....................... 26
• Feedback … Receiver accepts the message and
provides feedback
3. … where it is expected that
assistance will be actively sought
and offered
27
Mutual Support
Feedback … Information provided to team members for the
purpose of improving team performance
Feedback should … model
Mutual Support
Provides task-related support and assistance
Provides timely and constructive feedback
-
talkingquality.ahrq.gov/cahps/surveys-guidance/cg/using-data/index.html
December 01, 2023 - Learning from Patient Narratives Through Innovative Feedback Reporting Methods (Webcast). … Learning from Patient Narratives Through Innovative Feedback Reporting Methods . … Case studies and reports on this topic include the following:
Confidential Physician Feedback Reports … Providing Performance Feedback to Individual Physicians: Current Practice and Emerging Lessons .
-
talkingquality.ahrq.gov/health-literacy/improve/precautions/tool5.html
February 01, 2024 - to Take Their Medicine: Tool 16
Medicine Reminder Form
Help With Medicines Poster
Get Patient Feedback … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions … Before implementing this tool and 2, 6, and 12 months later, collect patient feedback on a selection … of questions about this tool from the Health Literacy Patient Feedback Questions .
-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/spread/spreadnotes.docx
August 28, 2012 - Measurement and feedback
Measuring the effect of spread and gaining feedback from staff and patients … Measurement and feedback help the social system better understand new ideas and determine how easily … A spread plan helps ensure that the process, feedback, and next steps are documented. … Qualitative measures for the program can include feedback from participating staff about what worked … · What information or reports will the organization use to gather and monitor feedback and refine the
-
talkingquality.ahrq.gov/cahps/quality-improvement/index.html
October 01, 2023 - Methods (Webcast) (1:01:05)
Additional Webcasts
Learning from Patient Narratives Through Innovative Feedback … Practical Strategies for Gathering Feedback Directly From Patients ( 18:37 ). … for Primary Care Innovation at Massachusetts General Hospital, discusses the importance of patient feedback … and various methods to collect feedback to better understand and improve CAHPS scores.