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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/4_zoe_vecchio_and_sandra_schultz.pdf
February 11, 2015 - physicians in improving the patient and family experience
Worked with physician groups to
provide feedback … (group & physician
level, key drivers, comments)
Shadowed visits, asked for
patient/family feedback … , provided
feedback to physicians
Highlighted strengths and
opportunities – kept a focus and … and strategies for improvement
2.Continue with physician shadowing in all specialties and
provide feedback
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pcmh.ahrq.gov/contact/standards.html
March 01, 2021 - We will evaluate and refine products, services, delivery mechanisms, and customer service based on feedback … You can also leave a message via the Ask a Question or Provide Feedback features at: https://info.ahrq.gov
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
June 01, 2021 - Own Words In Your Own Words
Instructions Please answer the following questions to
provide detailed feedback … Website
13
Value of CG-CAHPS Narrative Data for
Quality Improvement
• Distinctive: over 50% of feedback … as well as how the
experience felt to the patient
Percentage of Respondents Providing Actionable Feedback … in Care Experiences
Revisiting Original Validity Testing Data: Experiential Metrics
Any Negative Feedback … Care Experiences
Revisiting Original Validity Testing Data: Experiential Metrics
Forms of Negative Feedback
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pcmh.ahrq.gov/news/newsletters/e-newsletter/909.html
April 01, 2024 - Register for May 8 Webinar on Feedback Methods To Complement Consumer Assessment of Healthcare Providers … Register for May 8 Webinar on Feedback Methods To Complement Consumer Assessment of Healthcare Providers … ET to highlight how patient experience professionals use multiple patient feedback methods to complement … Speakers will discuss how they use feedback methods with CAHPS results to fully capture patient perspectives
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pcmh.ahrq.gov/cahps/news-and-events/events/index.html
April 01, 2024 - Upcoming Webcast
Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement … and Improvement (Webcast) (September 13, 2023)
Learning from Patient Narratives Through Innovative Feedback
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pcmh.ahrq.gov/teamstepps-program/curriculum/mutual/tools/index.html
June 01, 2023 - Explanation of Mutual Support Key Concepts and Tools
Tool: Task Assistance
Tool: Formative Feedback … Mutual support involves team members assisting one another, providing and receiving feedback on performance … Achieved by providing and receiving feedback.
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pcmh.ahrq.gov/sdoh/data-analytics/sdoh-data.html
June 01, 2023 - AHRQ welcomes feedback on the SDOH Database. … If users have questions, suggestions, or any issues with the data, send feedback to SDOH@ahrq.hhs.gov … Send questions and feedback to SDOH@ahrq.hhs.gov .
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pcmh.ahrq.gov/health-literacy/improve/precautions/tool3d.html
March 01, 2024 - Take Medicine Correctly: Tool 16
Medicine Reminder Form
Help With Medicines Poster
Get Patient Feedback … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions
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pcmh.ahrq.gov/hai/cusp/modules/spread/notes.html
December 01, 2012 - Measurement and feedback
Measuring the effect of spread and gaining feedback from staff and patients … Measurement and feedback help the social system better understand new ideas and determine how easily … A spread plan helps ensure that the process, feedback, and next steps are documented. … Qualitative measures for the program can include feedback from participating staff about what worked … Process and outcome data may need to be evaluated daily or every other day to provide feedback to those
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pcmh.ahrq.gov/evidencenow/tools/keydrivers/engage-patients-families.html
November 01, 2018 - A frequent first step is for practices to ask patients and families for feedback on materials to educate … Some practices obtain feedback by administering brief surveys. … Practices need to have clearly defined roles for patients on QI teams and should show them how their feedback
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
January 01, 2017 - closed-ended questions
• On its own
• To hear directly from specific groups of patients
• To obtain ongoing feedback … • Analyzing responses: When should feedback from
individual patients be analyzed and summarized? … • Sharing responses:
• What are the most useful ways to present patient
feedback to providers? … • How can patient feedback be provided to consumers in
the context of other comparative quality information
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pcmh.ahrq.gov/teamstepps/instructor/reference/quickrefguidefigtxt.html
March 01, 2014 - Step 10 leads to another box stating 'Incorporate Feedback from Key Personnel', which then has an arrow … In Step 4 there is a feedback loop leading to a box with says 'Identify Priority Problem, Challenge or
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pcmh.ahrq.gov/cahps/quality-improvement/research/index.html
March 01, 2024 - What is the perceived usefulness of patient narrative feedback in primary care settings? … Research Team: Yale
Using innovative methods of narrative feedback reporting to promote learning … from patient narratives
Aim/Purpose: Patient narratives, or feedback from patients collected through … Key Findings
Reporting interventions designed to facilitate interpretation of patients’ narrative feedback … Learning and behavior changes motivated by enhanced narrative feedback reporting appear to be greater
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pcmh.ahrq.gov/sites/default/files/wysiwyg/topics/public-notes-meeting-summary-072221.pdf
November 19, 2021 - AHRQ • Posted to the AHRQ website
o Leadership To Improve Diagnosis: A Call to Action
o Bridging the feedback … reports/issue-briefs/leadership.html
https://www.ahrq.gov/sites/default/files/wysiwyg/topics/bridging-feedback-gap.pdf … https://www.ahrq.gov/sites/default/files/wysiwyg/topics/bridging-feedback-gap.pdf
2
Agency Update
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pcmh.ahrq.gov/evidencenow/model/index.html
March 01, 2023 - Data, feedback, and benchmarking . … Data, Feedback, and Benchmarking – Data feedback (sometimes called audit and feedback) gives practices
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pcmh.ahrq.gov/sites/default/files/publications/files/pocketguide.pdf
January 01, 2020 - SAFE Checklist .....................24
Mutual Support
• Task Assistance ....................... 26
• Feedback … Receiver accepts the message and
provides feedback
3. … where it is expected that
assistance will be actively sought
and offered
27
Mutual Support
Feedback … Information provided to team members for the
purpose of improving team performance
Feedback should … model
Mutual Support
Provides task-related support and assistance
Provides timely and constructive feedback
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pcmh.ahrq.gov/teamstepps-program/curriculum/mutual/tools/conflict.html
July 01, 2023 - Explanation of Mutual Support Key Concepts and Tools
Tool: Task Assistance
Tool: Formative Feedback … Formative feedback allows you to call attention to concerns the person may be unaware of or not see
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pcmh.ahrq.gov/ncepcr/care/index.html
March 01, 2023 - Confidential Physician Feedback Reports: Designing for Optimal Impact on Performance . … This guide informs developers of feedback reports about evidence-based strategies to consider when developing … or refining a feedback reporting system.
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pcmh.ahrq.gov/hai/cauti-tools/archived-webinars/leveraging-cultural-change-slides.html
December 01, 2017 - level
Frontline staff engagement
Organizational learning
Support, resources and accountability
Feedback … These boxes are labeled: (1) communication patterns and language, (2) feedback, reward, and corrective … Organizational learning-continuous improvement
Teamwork within unit
Communication openness
Feedback … Do we give routine feedback on appropriateness? … Conversations
Engaging the staff
Challenging the status quo\
Giving them an opportunity to give feedback
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pcmh.ahrq.gov/evidencenow/projects/heart-health/research-results/research/interview-protocol-baseline-sw.html
March 01, 2021 - concurrent project and capacity, practice change procedures and processes, priority, leadership, patient feedback