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  1. pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/4_zoe_vecchio_and_sandra_schultz.pdf
    February 11, 2015 - physicians in improving the patient and family experience Worked with physician groups to provide feedback … (group & physician level, key drivers, comments) Shadowed visits, asked for patient/family feedback … , provided feedback to physicians Highlighted strengths and opportunities – kept a focus and … and strategies for improvement 2.Continue with physician shadowing in all specialties and provide feedback
  2. pcmh.ahrq.gov/contact/standards.html
    March 01, 2021 - We will evaluate and refine products, services, delivery mechanisms, and customer service based on feedback … You can also leave a message via the Ask a Question or Provide Feedback features at: https://info.ahrq.gov
  3. pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
    June 01, 2021 - Own Words In Your Own Words Instructions Please answer the following questions to provide detailed feedback … Website 13 Value of CG-CAHPS Narrative Data for Quality Improvement • Distinctive: over 50% of feedback … as well as how the experience felt to the patient Percentage of Respondents Providing Actionable Feedback … in Care Experiences Revisiting Original Validity Testing Data: Experiential Metrics Any Negative Feedback … Care Experiences Revisiting Original Validity Testing Data: Experiential Metrics Forms of Negative Feedback
  4. pcmh.ahrq.gov/news/newsletters/e-newsletter/909.html
    April 01, 2024 - Register for May 8 Webinar on Feedback Methods To Complement Consumer Assessment of Healthcare Providers … Register for May 8 Webinar on Feedback Methods To Complement Consumer Assessment of Healthcare Providers … ET to highlight how patient experience professionals use multiple patient feedback methods to complement … Speakers will discuss how they use feedback methods with CAHPS results to fully capture patient perspectives
  5. pcmh.ahrq.gov/cahps/news-and-events/events/index.html
    April 01, 2024 - Upcoming Webcast Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement … and Improvement (Webcast) (September 13, 2023) Learning from Patient Narratives Through Innovative Feedback
  6. pcmh.ahrq.gov/teamstepps-program/curriculum/mutual/tools/index.html
    June 01, 2023 - Explanation of Mutual Support Key Concepts and Tools Tool: Task Assistance Tool: Formative Feedback … Mutual support involves team members assisting one another, providing and receiving feedback on performance … Achieved by providing and receiving feedback.
  7. pcmh.ahrq.gov/sdoh/data-analytics/sdoh-data.html
    June 01, 2023 - AHRQ welcomes feedback on the SDOH Database. … If users have questions, suggestions, or any issues with the data, send feedback to SDOH@ahrq.hhs.gov … Send questions and feedback to  SDOH@ahrq.hhs.gov .
  8. pcmh.ahrq.gov/health-literacy/improve/precautions/tool3d.html
    March 01, 2024 - Take Medicine Correctly: Tool 16 Medicine Reminder Form Help With Medicines Poster Get Patient Feedback … : Tool 17 Patient Portal Feedback Form Suggestion Box Poster Health Literacy Patient Feedback Questions
  9. pcmh.ahrq.gov/hai/cusp/modules/spread/notes.html
    December 01, 2012 - Measurement and feedback Measuring the effect of spread and gaining feedback from staff and patients … Measurement and feedback help the social system better understand new ideas and determine how easily … A spread plan helps ensure that the process, feedback, and next steps are documented. … Qualitative measures for the program can include feedback from participating staff about what worked … Process and outcome data may need to be evaluated daily or every other day to provide feedback to those
  10. pcmh.ahrq.gov/evidencenow/tools/keydrivers/engage-patients-families.html
    November 01, 2018 - A frequent first step is for practices to ask patients and families for feedback on materials to educate … Some practices obtain feedback by administering brief surveys. … Practices need to have clearly defined roles for patients on QI teams and should show them how their feedback
  11. pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
    January 01, 2017 - closed-ended questions • On its own • To hear directly from specific groups of patients • To obtain ongoing feedback … • Analyzing responses: When should feedback from individual patients be analyzed and summarized? … • Sharing responses: • What are the most useful ways to present patient feedback to providers? … • How can patient feedback be provided to consumers in the context of other comparative quality information
  12. pcmh.ahrq.gov/teamstepps/instructor/reference/quickrefguidefigtxt.html
    March 01, 2014 - Step 10 leads to another box stating 'Incorporate Feedback from Key Personnel', which then has an arrow … In Step 4 there is a feedback loop leading to a box with says 'Identify Priority Problem, Challenge or
  13. pcmh.ahrq.gov/cahps/quality-improvement/research/index.html
    March 01, 2024 - What is the perceived usefulness of patient narrative feedback in primary care settings? … Research Team: Yale Using innovative methods of narrative feedback reporting to promote learning … from patient narratives Aim/Purpose: Patient narratives, or feedback from patients collected through … Key Findings Reporting interventions designed to facilitate interpretation of patients’ narrative feedback … Learning and behavior changes motivated by enhanced narrative feedback reporting appear to be greater
  14. pcmh.ahrq.gov/sites/default/files/wysiwyg/topics/public-notes-meeting-summary-072221.pdf
    November 19, 2021 - AHRQ • Posted to the AHRQ website o Leadership To Improve Diagnosis: A Call to Action o Bridging the feedback … reports/issue-briefs/leadership.html https://www.ahrq.gov/sites/default/files/wysiwyg/topics/bridging-feedback-gap.pdf … https://www.ahrq.gov/sites/default/files/wysiwyg/topics/bridging-feedback-gap.pdf 2 Agency Update
  15. pcmh.ahrq.gov/evidencenow/model/index.html
    March 01, 2023 - Data, feedback, and benchmarking . … Data, Feedback, and Benchmarking – Data feedback (sometimes called audit and feedback) gives practices
  16. pcmh.ahrq.gov/sites/default/files/publications/files/pocketguide.pdf
    January 01, 2020 - SAFE Checklist .....................24 Mutual Support • Task Assistance ....................... 26 • Feedback … Receiver accepts the message and provides feedback 3. … where it is expected that assistance will be actively sought and offered 27 Mutual Support Feedback … Information provided to team members for the purpose of improving team performance Feedback should … model Mutual Support Provides task-related support and assistance Provides timely and constructive feedback
  17. pcmh.ahrq.gov/teamstepps-program/curriculum/mutual/tools/conflict.html
    July 01, 2023 - Explanation of Mutual Support Key Concepts and Tools Tool: Task Assistance Tool: Formative Feedback … Formative feedback allows you to call attention to concerns the person may be unaware of or not see
  18. pcmh.ahrq.gov/ncepcr/care/index.html
    March 01, 2023 - Confidential Physician Feedback Reports: Designing for Optimal Impact on Performance .   … This guide informs developers of feedback reports about evidence-based strategies to consider when developing … or refining a feedback reporting system.
  19. pcmh.ahrq.gov/hai/cauti-tools/archived-webinars/leveraging-cultural-change-slides.html
    December 01, 2017 - level Frontline staff engagement Organizational learning Support, resources and accountability Feedback … These boxes are labeled: (1) communication patterns and language, (2) feedback, reward, and corrective … Organizational learning-continuous improvement Teamwork within unit Communication openness Feedback … Do we give routine feedback on appropriateness? … Conversations žEngaging the staff Challenging the status quo\ Giving them an opportunity to give feedback
  20. pcmh.ahrq.gov/evidencenow/projects/heart-health/research-results/research/interview-protocol-baseline-sw.html
    March 01, 2021 - concurrent project and capacity, practice change procedures and processes, priority, leadership, patient feedback

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