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21. TeamSTEPPS Limited English Proficiency Module, Coaching Workshop: Classroom Slides (pdf file)
    pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/coaching/lepslcoaching.pdf
    July 26, 2012 - Request clarification or additional information as needed  Make adjustments to behaviors based on feedback … TEAMSTEPPS 05.2 Coaching Workshop 5 Coaching  Providing guidance, feedback, and direction to …  Advise, instruct, and demonstrate desired teamwork behaviors and skills  Encourage and provide feedback … Characteristics of an Effective Coach  Competence  Influence  Interpersonal style  Effective feedback … Feedback Should Be….

22. TeamSTEPPS Module 6: Mutual Support (Instructor Guide) (pdf file)
    pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module6/igmutualsupp.pdf
    February 19, 2014 - Feedback 11 - 14 8 mins 4. Feedback Exercise 15 5 mins* 5. … • How was the feedback helpful? … • How was the feedback helpful? … and the feedback loses its “punch.” … are mentioned during feedback

23. TeamSTEPPS 2.0 Module 6: Mutual Support
    pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule6.pptx
    February 09, 2006 - What is feedback? Feedback is information provided for the purpose of improving team performance. … Was the feedback helpful? … How was the feedback helpful? … and how that feedback was helpful. 16 Characteristics of Effective Feedback (Slide 9) Effective feedback … And feedback should be considerate.

24. Follow Up with Patients: Tool 6 | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/health-literacy/improve/precautions/tool6.html
    February 01, 2024 - Take Medicine Correctly: Tool 16 Medicine Reminder Form Help With Medicines Poster Get Patient Feedback … : Tool 17 Patient Portal Feedback Form Suggestion Box Poster Health Literacy Patient Feedback Questions … thanking them for recording the information, highlighting how helpful it is, and providing clinical feedback … Before implementing this tool and 2, 6, and 12 months later, collect patient feedback on a selection … of questions about this tool from the Health Literacy Patient Feedback Questions . 

25. With Guidance from the Field, AHRQ Launches an Ambitious Strategy for Patient-Centered Outcomes Research | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/news/blog/ahrqviews/ahrq-launches-pcor-strategy.html
    July 01, 2023 - Feedback was robust from dozens of organizations representing views from the academy, clinical practice … Examples of feedback from the field: “We would support research on economic outcomes including costs … Over 800 pages of external stakeholder feedback were synthesized into a full report (PDF, 774 KB). … An analysis of feedback on the Strategic Framework revealed six major themes: Formal processes are … The final Strategic Framework that emerged from this feedback included a foundational commitment to health

26. Formative Evaluation: Fostering Real-Time Adaptions and Refinements to Improve the Effectiveness of Patient-Centered Medical Home Interventions | PCMH Resource Center
    pcmh.ahrq.gov/page/formative-evaluation-fostering-real-time-adaptions-and-refinements-improve-effectiveness
    March 01, 2013 - Although both components can provide feedback on the effectiveness of an intervention and offer ways … A summative evaluation generally provides feedback to stakeholders at the end of program implementation … For example, audit and feedback of clinical performance data can give providers and practices data on … To be successful, ongoing PCMH interventions may wish to include formative feedback. … This feedback might come from data or feedback reports from payers about the patients’ quality and cost

27. Quality Improvement in Primary Care | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/research/findings/factsheets/quality/qipc/index.html
    November 01, 2020 - external supports, which can be used alone or in combination, can assist practices with QI: Data feedback … and Benchmarking Data feedback gives practices and teams information on key indicators of processes … Audit and feedback and clinical practice guideline adherence: making feedback actionable. … Available at: Audit and feedback and clinical practice guideline adherence: Making feedback actionable … Audit and feedback: Effects on professional practice and health care outcomes.

28. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
    pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-phase-two-plan.pdf
    December 01, 2018 - about how to facilitate taking action for improvement 42 Focus Group Findings: What would make a feedback … 43 Designing the Report based on Feedback: “Design Sprint”  Partnered with Wowza, Inc. … across all 9 sites in April (baseline data for assessing value of narratives)  Roll out enhanced feedback … Phase 2 Phase 2 Methods Focus Groups to Assess User Needs Focus Group Findings: What would make a feedback … Designing the Report based on Feedback: “Design Sprint” Promotional Campaign Prototype Report: Dashboard

29. TeamSTEPPS Limited English Proficiency Module: Coaching Workshop Slide Handouts (pdf file)
    pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/coachslhandouts.pdf
    July 25, 2012 - Request clarification or additional information as needed  Make adjustments to behaviors based on feedback … TEAMSTEPPS 05.2 Coaching Workshop 5 Coaching  Providing guidance, feedback, and direction … Advise, instruct, and demonstrate desired teamwork behaviors and skills  Encourage and provide feedback … Workshop 8 Coaching Competencies Communication Communicating Instructions Providing Feedback … Each participant takes a turn playing the coach, team member, and observer  The coach provides feedback

30. TeamSTEPPS Mutual Support Module 4
    pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-module-4-slides.pptx
    February 28, 2022 - Discuss specific strategies to foster mutual support (e.g., task assistance, feedback). … Provide and receive feedback. Exert assertive advocacy behaviors when patient safety is threatened. … 7 7 What Is Feedback? … Mutual Support Effective formative feedback is: Appreciative. … formative feedback: Appreciative Timely?

31. About the CAHPS Patient Narratives Elicitation Protocol (pdf file)
    pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/administering_cg_narrative_items.pdf
    June 01, 2021 - The latter questions in the sequence provide a substantial share of actionable feedback. … Although Q2 also has a lower proportion of actionable feedback than questions 3-5, the feedback prompted … • If seeking feedback from adults, include adults 18 years or older. … If seeking feedback from parents or guardians of children, include children 17 years or younger. … The final question in the sequence rounds out patient feedback in a different way.

32. Formative Evaluation: Fostering Real-Time Adaptations and Refinements to Improve the Effectiveness of Patient-Centered Medical Home Interventions (pdf file)
    pcmh.ahrq.gov/sites/default/files/attachments/FormativeEvaluation_032513comp.pdf
    March 01, 2013 - Although both components can provide feedback on the effectiveness of an intervention and offer ways … A summative evaluation generally provides feedback to stakeholders at the end of program implementation … Formative feedback often leads to decisions about program development (such as whether to modify or … To be successful, ongoing PCMH interventions may wish to include formative feedback. … This feedback might come from data or feedback reports from payers about the patients’ quality and cost

33. Sample Automated Telephone System Menu | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/health-literacy/improve/precautions/tool7a.html
    March 01, 2024 - to Take Their Medicine: Tool 16 Medicine Reminder Form Help With Medicines Poster Get Patient Feedback … : Tool 17 Patient Portal Feedback Form Suggestion Box Poster Health Literacy Patient Feedback Questions

34. Health Literacy Universal Precautions Toolkit, 3rd Edition | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/health-literacy/improve/precautions/toolkit.html
    February 01, 2024 - to Take Their Medicine: Tool 16 Medicine Reminder Form Help With Medicines Poster Get Patient Feedback … : Tool 17 Patient Portal Feedback Form Suggestion Box Poster Health Literacy Patient Feedback Questions … Tool #15     Help Patients Remember How and When to Take Their Medicine: Tool #16     Get Patient Feedback … AHRQ also acknowledges the thoughtful feedback on revised and new tools for the 3rd edition by: Mary

35. TeamSTEPPS 2.0 Module 9: Coaching Workshop
    pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule9.pptx
    April 10, 2006 - Effective feedback is respectful. … If negative feedback is specific to an individual team member, the feedback should be delivered privately … Feedback should include goals related to that improvement. Good feedback is two way. … If you can't think of an example of effective feedback, then use an example of ineffective feedback, … They provide feedback and encourage feedback. They set clear goals and expectations.

36. Plan-Do-Study-Act Worksheet, Directions, and Examples | Agency for Healthcare Research and Quality
    pcmh.ahrq.gov/health-literacy/improve/precautions/tool2b.html
    March 01, 2024 - : Tool 17 Patient Portal Feedback Form Suggestion Box Poster Health Literacy Patient Feedback Questions … Once that feedback is obtained and the process refined, the implementation can be broadened to include … PDSA (plan-do-study-act) Worksheet Tool: Patient Feedback Step: Dissemination of surveys Cycle … Tool: Patient Feedback Step: Dissemination of surveys Cycle: 2nd Try Plan I plan to: test … Tool: Patient Feedback Step: Dissemination of surveys Cycle: 3rd Try Plan I plan to: test

37. TeamSTEPPS Pocket Guide (pdf file)
    pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/teamstepps-pocket-guide.pdf
    May 01, 2023 - Communication Page 6 Closed-Loop Communication Using verbal feedback to ensure that messages … y Review the team’s performance; provide formative feedback and critique when needed. … Mutual Support Page 23 Formative Feedback Feedback is information provided to team members through … Formative feedback is shared to improve team performance. … Formative feedback should be: y Appreciative—expresses gratitude and notes actions that team members

38. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
    pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
    October 29, 2018 - , and 2) Elicitation Protocol content delivered through enhanced feedback Phase 1 Intervention Sites … • PG survey • 3-question PG protocol • Enhanced feedback • PG survey • 3-question PG protocol • Standard … To reach this goal, we need your feedback about the quality of care and service that you received during … To reach this goal, we need your feedback about the quality of care and service that you received during … Health care providers value feedback from their patients that helps them understand what is working

39. TeamSTEPPS, Module 9: Coaching Workshop (Instructor Guide) (pdf file)
    pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module9/igcoaching.pdf
    February 22, 2014 - Effective feedback is: • Timely. … If negative feedback is specific to an individual team member, the feedback should not be delivered … Feedback should include goals related to improvement. • Two way. … a specific structure or model for providing feedback. … Feedback Form.

40. Building Quality Improvement Capacity in Primary Care, No. 2 (pdf file)
    pcmh.ahrq.gov/sites/default/files/attachments/pcmhqi2.pdf
    April 01, 2013 - Data Feedback and Benchmarking use data to direct and motivate practice change and to help practices … Data feedback gives practices and teams information on key process and outcome indicators, which are … Data Feedback and Benchmarking Hysong S, Best R, Pugh J. … Audit and feedback and clinical practice guideline adherence: making feedback actionable. … Audit and feedback: Effects on professional practice and health care outcomes.