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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/coaching/lepslcoaching.pdf
July 26, 2012 - Request clarification or additional information as needed
Make adjustments to behaviors based on feedback … TEAMSTEPPS 05.2
Coaching
Workshop
5
Coaching
Providing guidance, feedback, and direction to … Advise, instruct, and demonstrate desired teamwork
behaviors and skills
Encourage and provide feedback … Characteristics of an
Effective Coach
Competence
Influence
Interpersonal style
Effective feedback … Feedback Should Be….
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module6/igmutualsupp.pdf
February 19, 2014 - Feedback 11 - 14 8 mins
4. Feedback Exercise 15 5 mins*
5. … • How was the feedback helpful? … • How was the feedback helpful? … and the
feedback loses its “punch.” … are mentioned during
feedback
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pbrn.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule6.pptx
February 09, 2006 - What is feedback? Feedback is information provided for the purpose of improving team performance. … Was the feedback helpful? … How was the feedback helpful? … and how that feedback was helpful.
16
Characteristics of Effective Feedback (Slide 9)
Effective feedback … And feedback should be considerate.
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pbrn.ahrq.gov/health-literacy/improve/precautions/tool6.html
February 01, 2024 - Take Medicine Correctly: Tool 16
Medicine Reminder Form
Help With Medicines Poster
Get Patient Feedback … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions … thanking them for recording the information, highlighting how helpful it is, and providing clinical feedback … Before implementing this tool and 2, 6, and 12 months later, collect patient feedback on a selection … of questions about this tool from the Health Literacy Patient Feedback Questions .
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pbrn.ahrq.gov/news/blog/ahrqviews/ahrq-launches-pcor-strategy.html
July 01, 2023 - Feedback was robust from dozens of organizations representing views from the academy, clinical practice … Examples of feedback from the field:
“We would support research on economic outcomes including costs … Over 800 pages of external stakeholder feedback were synthesized into a full report (PDF, 774 KB). … An analysis of feedback on the Strategic Framework revealed six major themes:
Formal processes are … The final Strategic Framework that emerged from this feedback included a foundational commitment to health
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pbrn.ahrq.gov/research/findings/factsheets/quality/qipc/index.html
November 01, 2020 - external supports, which can be used alone or in combination, can assist practices with QI:
Data feedback … and Benchmarking
Data feedback gives practices and teams information on key indicators of processes … Audit and feedback and clinical practice guideline adherence: making feedback actionable. … Available at: Audit and feedback and clinical practice guideline adherence: Making feedback actionable … Audit and feedback: Effects on professional practice and health care outcomes.
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/coachslhandouts.pdf
July 25, 2012 - Request clarification or additional information as needed
Make adjustments to behaviors based on feedback … TEAMSTEPPS 05.2
Coaching
Workshop
5
Coaching
Providing guidance, feedback, and direction … Advise, instruct, and demonstrate desired teamwork
behaviors and skills
Encourage and provide feedback … Workshop
8
Coaching Competencies
Communication
Communicating Instructions
Providing Feedback … Each participant takes a turn playing the
coach, team member, and observer
The coach provides feedback
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pbrn.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-module-4-slides.pptx
February 28, 2022 - Discuss specific strategies to foster mutual support (e.g., task assistance, feedback). … Provide and receive feedback.
Exert assertive advocacy behaviors when patient safety is threatened. … 7
7
What Is Feedback? … Mutual Support
Effective formative feedback is:
Appreciative. … formative feedback:
Appreciative
Timely?
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/administering_cg_narrative_items.pdf
June 01, 2021 - The latter questions in the sequence provide a substantial share of
actionable feedback. … Although Q2 also has a
lower proportion of actionable feedback than questions 3-5, the feedback prompted … • If seeking feedback from adults, include adults 18 years or older. … If
seeking feedback from parents or guardians of children, include children
17 years or younger. … The final question in the sequence rounds out patient feedback in a different way.
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pbrn.ahrq.gov/health-literacy/improve/precautions/tool7a.html
March 01, 2024 - to Take Their Medicine: Tool 16
Medicine Reminder Form
Help With Medicines Poster
Get Patient Feedback … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions
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pbrn.ahrq.gov/health-literacy/improve/precautions/toolkit.html
February 01, 2024 - to Take Their Medicine: Tool 16
Medicine Reminder Form
Help With Medicines Poster
Get Patient Feedback … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions … Tool #15
Help Patients Remember How and When to Take Their Medicine: Tool #16
Get Patient Feedback … AHRQ also acknowledges the thoughtful feedback on revised and new tools for the 3rd edition by:
Mary
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pbrn.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule9.pptx
April 10, 2006 - Effective feedback is respectful. … If negative feedback is specific to an individual team member, the feedback should be delivered privately … Feedback should include goals related to that improvement.
Good feedback is two way. … If you can't think of an example of effective feedback, then use an example of ineffective feedback, … They provide feedback and encourage feedback. They set clear goals and expectations.
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pbrn.ahrq.gov/health-literacy/improve/precautions/tool2b.html
March 01, 2024 - : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions … Once that feedback is obtained and the process refined, the implementation can be broadened to include … PDSA (plan-do-study-act) Worksheet
Tool: Patient Feedback
Step: Dissemination of surveys
Cycle … Tool: Patient Feedback
Step: Dissemination of surveys
Cycle: 2nd Try
Plan
I plan to: test … Tool: Patient Feedback
Step: Dissemination of surveys
Cycle: 3rd Try
Plan
I plan to: test
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pbrn.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/teamstepps-pocket-guide.pdf
May 01, 2023 - Communication Page 6
Closed-Loop Communication
Using verbal feedback to ensure that messages … y Review the team’s performance; provide
formative feedback and critique when needed. … Mutual Support Page 23
Formative Feedback
Feedback is information provided to team members
through … Formative feedback
is shared to improve team performance. … Formative feedback should be:
y Appreciative—expresses gratitude and notes
actions that team members
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
October 29, 2018 - , and
2) Elicitation Protocol content delivered through enhanced feedback
Phase 1 Intervention Sites … • PG survey
• 3-question PG protocol
• Enhanced feedback
• PG survey
• 3-question PG protocol
• Standard … To reach this goal, we need
your feedback about the quality of care and
service that you received during … To reach this goal, we need your
feedback about the quality of care and service
that you received during … Health care providers value feedback from their patients that helps them
understand what is working
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module9/igcoaching.pdf
February 22, 2014 - Effective feedback is:
• Timely. … If negative feedback
is specific to an individual team member, the feedback should
not be delivered … Feedback should include goals related to
improvement.
• Two way. … a specific structure or
model for providing feedback. … Feedback Form.
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pbrn.ahrq.gov/talkingquality/resources/writing/tip7.html
November 01, 2019 - This means that feedback from readers is the “gold standard” of how well your report card is working. … Asking questions is a common method of getting feedback from readers, and you can ask questions whether … But interviewing allows you to also use three additional methods for getting feedback:
Ask people to … step-by-step guide on testing methods for people without a research background: How to collect and use feedback
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pbrn.ahrq.gov/health-literacy/improve/precautions/tool11f.html
March 01, 2024 - to Take Their Medicine: Tool 16
Medicine Reminder Form
Help With Medicines Poster
Get Patient Feedback … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions
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pbrn.ahrq.gov/health-literacy/improve/precautions/tool11d.html
March 01, 2024 - to Take Their Medicine: Tool 16
Medicine Reminder Form
Help With Medicines Poster
Get Patient Feedback … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions
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pbrn.ahrq.gov/teamstepps/simulation/simulationslides/simslides.html
June 01, 2019 - Lessons Learned
Return to Top
Simulation
Team skills are developed through practice and feedback … and outcome measures
Capture behaviors
Debriefing
Learning happens in the debrief
Include feedback … Important when diagnosing root causes of performance deficiencies and providing feedback or follow-on … They need diagnostic feedback
Specific
Behaviorally focused
Descriptive
Return to Top
… a sender initiated a message but the receiver DID NOT provide feedback confirmation, and the sender did