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monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-phase-two-plan.pdf
December 01, 2018 - about how to facilitate taking action for improvement
42
Focus Group Findings:
What would make a feedback … 43
Designing the Report based on Feedback:
“Design Sprint”
Partnered with Wowza, Inc. … across all 9
sites in April (baseline data for assessing value of
narratives)
Roll out enhanced feedback … Phase 2
Phase 2 Methods
Focus Groups to Assess User Needs
Focus Group Findings: What would make a feedback … Designing the Report based on Feedback: “Design Sprint”
Promotional Campaign
Prototype Report: Dashboard
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monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/coachslhandouts.pdf
July 25, 2012 - Request clarification or additional information as needed
Make adjustments to behaviors based on feedback … TEAMSTEPPS 05.2
Coaching
Workshop
5
Coaching
Providing guidance, feedback, and direction … Advise, instruct, and demonstrate desired teamwork
behaviors and skills
Encourage and provide feedback … Workshop
8
Coaching Competencies
Communication
Communicating Instructions
Providing Feedback … Each participant takes a turn playing the
coach, team member, and observer
The coach provides feedback
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monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-module-4-slides.pptx
February 28, 2022 - Discuss specific strategies to foster mutual support (e.g., task assistance, feedback). … Provide and receive feedback.
Exert assertive advocacy behaviors when patient safety is threatened. … 7
7
What Is Feedback? … Mutual Support
Effective formative feedback is:
Appreciative. … formative feedback:
Appreciative
Timely?
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monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/administering_cg_narrative_items.pdf
June 01, 2021 - The latter questions in the sequence provide a substantial share of
actionable feedback. … Although Q2 also has a
lower proportion of actionable feedback than questions 3-5, the feedback prompted … • If seeking feedback from adults, include adults 18 years or older. … If
seeking feedback from parents or guardians of children, include children
17 years or younger. … The final question in the sequence rounds out patient feedback in a different way.
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monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule9.pptx
April 10, 2006 - Effective feedback is respectful. … If negative feedback is specific to an individual team member, the feedback should be delivered privately … Feedback should include goals related to that improvement.
Good feedback is two way. … If you can't think of an example of effective feedback, then use an example of ineffective feedback, … They provide feedback and encourage feedback. They set clear goals and expectations.
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monahrq.ahrq.gov/news/newsroom/case-studies/201709.html
June 01, 2017 - Based on the survey feedback, the Memphis-based hospital launched a hospital-wide initiative in 2017 … Based on recent survey feedback, St. … Jude employees are participating in the survey and providing feedback. … Providing feedback about reported errors was the aspect of patient safety culture most strongly associated … the AHRQ safety culture survey, our research using the AHRQ database showed the importance of staff feedback
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monahrq.ahrq.gov/teamstepps/instructor/fundamentals/module9/slcoaching.html
March 01, 2014 - Includes demonstrating, reinforcing, motivating, and providing feedback. … Observe performance and provide feedback.
Motivate team members. … Review the scenarios and Coaching Feedback Form. … The observer completes the Coaching Feedback Form and shares feedback. … Acknowledge desired teamwork behaviors and skills through feedback.
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monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/teamstepps-pocket-guide.pdf
May 01, 2023 - Communication Page 6
Closed-Loop Communication
Using verbal feedback to ensure that messages … y Review the team’s performance; provide
formative feedback and critique when needed. … Mutual Support Page 23
Formative Feedback
Feedback is information provided to team members
through … Formative feedback
is shared to improve team performance. … Formative feedback should be:
y Appreciative—expresses gratitude and notes
actions that team members
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monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
October 29, 2018 - , and
2) Elicitation Protocol content delivered through enhanced feedback
Phase 1 Intervention Sites … • PG survey
• 3-question PG protocol
• Enhanced feedback
• PG survey
• 3-question PG protocol
• Standard … To reach this goal, we need
your feedback about the quality of care and
service that you received during … To reach this goal, we need your
feedback about the quality of care and service
that you received during … Health care providers value feedback from their patients that helps them
understand what is working
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monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module9/igcoaching.pdf
February 22, 2014 - Effective feedback is:
• Timely. … If negative feedback
is specific to an individual team member, the feedback should
not be delivered … Feedback should include goals related to
improvement.
• Two way. … a specific structure or
model for providing feedback. … Feedback Form.
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monahrq.ahrq.gov/research/findings/factsheets/quality/qipc/index.html
November 01, 2020 - external supports, which can be used alone or in combination, can assist practices with QI:
Data feedback … and Benchmarking
Data feedback gives practices and teams information on key indicators of processes … Audit and feedback and clinical practice guideline adherence: making feedback actionable. … Available at: Audit and feedback and clinical practice guideline adherence: Making feedback actionable … Audit and feedback: Effects on professional practice and health care outcomes.
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monahrq.ahrq.gov/teamstepps-program/curriculum/mutual/overview/index.html
July 01, 2023 - backup behavior," mutual support involves team members assisting one another, providing and receiving feedback … Formative Feedback
Feedback is information provided to team members through verbal or nonverbal communication … Formative feedback is shared to improve team performance. … Formative feedback should be:
Appreciative— expresses gratitude and notes actions that team members
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monahrq.ahrq.gov/sites/default/files/wysiwyg/topics/development-and-usability-testing-common-formats.pdf
January 01, 2022 - Par-
ticipants shared generally positive feedback about content coverage and
item clarity but identified … In addition to usability
testing, additional feedback from the field will ensure that AHRQ’s CFER-
DS … healthcare organizations to provide feedback about the usability
www.journalpatientsafety.com 2
s … The psychometrician was briefed on our methodology and on
key themes from participants’ feedback. … General Feedback and Impressions
Initial Modifications to the CFER-DS
Based on consistent feedback
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monahrq.ahrq.gov/health-literacy/improve/precautions/tool2b.html
March 01, 2024 - : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions … Once that feedback is obtained and the process refined, the implementation can be broadened to include … PDSA (plan-do-study-act) Worksheet
Tool: Patient Feedback
Step: Dissemination of surveys
Cycle … Tool: Patient Feedback
Step: Dissemination of surveys
Cycle: 2nd Try
Plan
I plan to: test … Tool: Patient Feedback
Step: Dissemination of surveys
Cycle: 3rd Try
Plan
I plan to: test
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monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/debrief-emergency-dept-guide.pdf
August 31, 2023 - Machado
(Feedback). … Benjamin asked for Respiratory Therapist Sue’s opinion about intubating the patient
(Feedback). … Effectiveness of the use of other TeamSTEPPS strategies (e.g., feedback, task
assistance) is commonly
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monahrq.ahrq.gov/news/blog/ahrqviews/ahrq-launches-pcor-strategy.html
July 01, 2023 - Feedback was robust from dozens of organizations representing views from the academy, clinical practice … Examples of feedback from the field:
“We would support research on economic outcomes including costs … Over 800 pages of external stakeholder feedback were synthesized into a full report (PDF, 774 KB). … An analysis of feedback on the Strategic Framework revealed six major themes:
Formal processes are … The final Strategic Framework that emerged from this feedback included a foundational commitment to health
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monahrq.ahrq.gov/teamstepps/simulation/simulationslides/simslides.html
June 01, 2019 - Lessons Learned
Return to Top
Simulation
Team skills are developed through practice and feedback … and outcome measures
Capture behaviors
Debriefing
Learning happens in the debrief
Include feedback … Important when diagnosing root causes of performance deficiencies and providing feedback or follow-on … They need diagnostic feedback
Specific
Behaviorally focused
Descriptive
Return to Top
… a sender initiated a message but the receiver DID NOT provide feedback confirmation, and the sender did
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monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
June 01, 2021 - Own Words In Your Own Words
Instructions Please answer the following questions to
provide detailed feedback … Website
13
Value of CG-CAHPS Narrative Data for
Quality Improvement
• Distinctive: over 50% of feedback … as well as how the
experience felt to the patient
Percentage of Respondents Providing Actionable Feedback … in Care Experiences
Revisiting Original Validity Testing Data: Experiential Metrics
Any Negative Feedback … Care Experiences
Revisiting Original Validity Testing Data: Experiential Metrics
Forms of Negative Feedback
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monahrq.ahrq.gov/talkingquality/resources/design/index.html
September 01, 2019 - you'll need to apply some basic design principles, work effectively with your design team, and get feedback … Design Professionals for a Quality Report
Testing the Design of a Quality Report by Getting User Feedback
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monahrq.ahrq.gov/teamstepps/instructor/essentials/pocketguide.html
January 01, 2020 - Receiver accepts the message and provides feedback. … Review the team's performance; provide feedback when needed.
Manage and allocate resources. … Feedback
Information provided to team members for the purpose of improving team performance. … Feedback should be:
Timely —given soon after the target behavior has occurred. … Provides timely and constructive feedback to team members.