-
www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/become-an-adviser.html
July 01, 2023 - AHRQ Safety Program for Perinatal Care
Are you thinking about becoming a patient and family advisor … I am ready to be a patient and family advisor when—
I am willing to talk about the positive and negative … care experiences I had as a patient or family member of a patient. … members. … Adapted from resources from the Institute for Patient- and Family-Centered Care, Bethesda, MD.
-
www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/family-facilitator-guide.docx
June 01, 2021 - Slide
Discussing Infectious Concerns About Residents With Family Members and Caregivers
Long-Term Care … We will review strategies to discuss the potential harms of antibiotic use with family members. … Family members are concerned about their loved ones. … These cards offer tasks that family members can do to help someone with delirium. … Acknowledging these struggles may help some residents and families find some measure of peace.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/warmhandoff-quickstartbrochure.pdf
January 27, 2017 - Warm handoffs
allow the patient (and family member) to verify the information
being communicated between … and Format
Patient Fact
Sheet
Inform patients and
family members
about warm handoffs … member in a
warm handoff … Make patients and families aware of warm
handoffs. … Answer any questions
your patients and families have.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/warmhandoff-quickstartfull.pdf
January 27, 2017 - Warm handoffs allow the patient
(and family member) to verify the information
being communicated between … family members about
warm handoffs … member in a warm handoff … Make patients and families aware of warm handoffs. … Answer any questions your patients and families have.
-
www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/DESC-technique.pdf
June 01, 2021 - DESC Technique for Conflict With Residents and Families
DESC Script. … Unfortunately, residents or family members may not agree with decisions or may be frustrated with the … When this happens, consider using DESC to help resolve conflicts with residents and families. … Here’s an example of a family member who worries that her aunt has a urinary tract infection, or UTI. … DESC Technique
for Conflict With Residents and Families
I do not want to give her an antibiotic if
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/pfengagement-advisers.docx
May 01, 2017 - Strategy 1: Working with Patients & Families as Advisors (Tool 14)
Strategy 1: Working with Patients … & Families as Advisors
[Type text] [Type text] [Type text]
AHRQ Safety Program for Ambulatory Surgery … & Families as Advisors (Tool 14)
Readiness To Partner With
Patient and Family Advisers
As a clinician … members bring a perspective to a project that no one else can provide
I believe that patients, family … members, staff, and clinicians can look beyond their own experiences and issues to come up with practical
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module5/module-5-slides.pptx
March 01, 2017 - care (LTC) facilities
Explain the importance of engaging residents and family members
Describe different … say
Help residents articulate concerns
Get a translator’s assistance if the resident or family member … HOW will the changes impact me, as a family member?
WHEN will the changes be implemented? … Engagement | ‹#›
29
Engagement Using Resident and Family Advisers7
Residents and their family members … and family members to a team meeting to discuss their experiences
Ask residents and families to give
-
www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6q.html
June 01, 2014 - After-Death Bereaved Family Member Interview
Care Coordination Measure Mapping Table
Measurement … Member Interview
Purpose: To assess the quality of end-of-life care from the perspective of the family … members of decedents who were under hospice care reported fewer problems, a higher rating of care, and … Validation of toolkit After-Death Bereaved Family Member Interview. … Toolkit of instruments to measure end-of-life care (TIME): After-Death Bereaved Family Member Interview
-
www.ahrq.gov/cpi/about/nac/pcortf-snac/wong.html
November 01, 2022 - Assistant Secretary for Children and Families
North Carolina Department of Health and Human Services … Policy
Duke University
Charlene Wong, M.D., serves as the assistant secretary for children and families … In this role, she provides vision and leadership for supporting whole child and family health in North … Carolina and oversees two divisions: The Division of Child and Family Well-Being and the Division of … She is a leader in value-based payment models for child and family health and employs person-centered
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_8_PrtpntIntrsts_508.docx
June 02, 2025 - Strategy 1: Working with Patients & Families as Advisors (Tool 8)
My Participation Interests
Contact … Strategy 1: Working with Patients & Families as Advisors
[Type text] [Type text] [Type text]
Strategy … 1: Working With Patients & Families as Advisors (Tool 8)
O Guide to Patient and Family Engagement : … : 1
Helping to develop or review informational materials for patients and family members
Providing feedback … story
Sharing my story with health care providers or others
Serving as a member of the patient and family
-
www.ahrq.gov/hai/cauti-tools/archived-webinars/patient-family-engagement-ed-transcript.html
December 01, 2017 - She defines patient and family engagement in this article as a process through which patients, families … member in understanding the progress of their care as well as opportunities for the patient and family … Many emergency departments are eliminating the concept of visitors as it relates to family members and … Consider these elements as you help promote patient engagement among patients, family members, and staff … The key message is with all of these elements is that patients and their family members can effectively
-
www.ahrq.gov/sites/default/files/2024-07/congdon-magilvy-report.pdf
January 01, 2024 - home, the sampling plan allowed for oversampling of
family members compared with residents. … One family member asserted, “I would like to see how
the staff work with each other, too. … Family members and residents needed to feel confident that residents are safe and
secure. … The family involvement domain reflects the value of family members being physically
present, monitoring … making a
selection of the best nursing home for their family member.
-
www.ahrq.gov/cpi/about/nac/pcortf-snac/grumbach.html
November 01, 2022 - Hellman Endowed Professor and Chair
Department of Family and Community Medicine
University of California … , San Francisco
Kevin Grumbach, M.D., is the Hellman Endowed Professor of Family and Community Medicine … and chair of the Department of Family and Community Medicine at the University of California, San Francisco … He practices family medicine at the Zuckerberg San Francisco General Hospital and the Lakeshore Family
-
www.ahrq.gov/nursing-home/resources/template-letter-families.html
August 01, 2022 - Template Letter For Consent - Families
Resource: Template Letter For Consent - Families
This … template letter can be used by long-term care facilities to gain consent from residents' family members … Source: AHCA/NCAL
Topic(s): Vaccination
Audience(s): Family Members
Format: DOCX
Publication
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/pf-engagement/pf-engagement-slide-set.pptx
May 01, 2017 - patients and family members
Explain the importance of engaging patients and family members
Determine … Discourages family member presence before and after surgical procedures
Recommendations for Patient … When possible, encourage family member inclusion before and after surgery
Measuring baseline … Member
Understanding of the importance of family involvement in preoperative and postoperative care … Methods of Engaging Patients and Family Members
Patient and Family Engagement | ‹#›
AHRQ Safety
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_11_PPT_508.pptx
January 01, 2008 - And, I’ve asked [insert patient/family member advisor name] to be here as a copresenter to share their … goal of patient and family engagement is to create a set of conditions where patients, family members … and engage patients and family members as members of the health care team. … Training (Tool 11)
Patient and family advisors are patients and family members who provide direct … and re-introduce patient / family member who will be telling their story.]
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_3_Pres_video_508.pdf
June 02, 2025 - Patient and family engagement:
• Creates an environment where patients, families,
clinicians, and … (continued)
• [Insert 1 to 2 experiences from real patients or family
members, focus on what shift … change feels like to the
patient or family member:
– Live presentation or story
– Video
– Vignette … member
or close friend to participate
• Report should take about 5 minutes per patient
• Purpose … in handoff
– Informs the patient and family members about the
patient’s care throughout the stay
-
www.ahrq.gov/topics/nursing-homes.html
Department Visits
AHRQ’s Safety Program for Nursing Homes: On-Time Prevention
CAHPS Nursing Home Family … Member Survey Measures
Center to Advance Palliative Care (CAPC) COVID-19 Response Resources Hub
-
www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/reports/issue-briefs/dxsafety-reimagining-healthcare-teams.pdf
July 07, 2023 - members or other support
people, works to establish
shared goals that reflect
patient and family … The clinician validates the
concern of the patient, family
member, or other support
person. … The clinician may also serve
as the liaison between
patients, their family
members, other support … The AI clearly
communicates its
outputs to patients,
their family members
or other support
people … provide daily summaries about fall risk and near falls and notify family members or the clinician if
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.docx
April 30, 2013 - Patient and family engagement encompasses behaviors by patients, family members, clinicians, and hospital … A family member described the usefulness of the white board by saying, “Most of the questions are already … Other patients or family members may:
Engaging patients and families through effective communication … (e.g., exposure to infections), or the emotional response of the family member.20 Clinicians may also … Patients' and relatives' experiences and perspectives of 'good' and 'not so good' quality care.