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  1. www.talkingquality.ahrq.gov/patient-safety/patients-families/engagingfamilies/strategy1/index.html
    December 01, 2017 - 1: Working With Patients and Families as Advisors … Strategy 1: Working With Patients and Families as Advisors shows how hospitals can work with patients … and family members as advisors at the organizational level. … members who have applied to be advisory council members … https://www.ahrq.gov/patient-safety/patients-families/engagingfamilies/strategy1/index.html
  2. www.talkingquality.ahrq.gov/nursing-home/resources/communication-strategies.html
    May 01, 2021 - COVID-19 Action Network Resources Catalog Communication Strategies for Keeping Families … News Best Practice Summaries Communication Strategies for Keeping Families … Up to Date Resource: Communication Strategies for Keeping Families Up to Date (PDF, 75.2 … KB)  ​This document provides ideas for communicating with family members of residents during COVID … It offers a list of tactics to ensure important communication is shared effectively and that family members
  3. www.talkingquality.ahrq.gov/patient-safety/reports/engage/interventions/medmanage.html
    June 01, 2023 - Simple list that is used by practice staff who engage with the patient and/or family member during preparation … members. … member. … member. … member.
  4. www.talkingquality.ahrq.gov/patient-safety/patients-families/index.html
    June 01, 2023 - members who have prioritized their questions or concerns will experience the most meaningful, efficient … Staff For Patients and Families in Ambulatory Surgery Centers For Hospital Staff Family-Centered … Use this module to help patients and family members understand what's happening during the patient's … For Long-Term Care Facility Staff Toolkit To Educate and Engage Residents and Family Members This … members and helps residents and family members participate in their care.
  5. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/nursing-home/resources/letter-emergency-contact.docx
    May 12, 2022 - Sample Disaster Preparedness Letter to Families Dear Representative … /Family Member, As part of our Emergency Preparedness Plan, we are updating the emergency contact information … If safe to do so, are you or someone in your family willing to take your loved one home during an evacuation
  6. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/supporting/advisors.pptx
    May 01, 2017 - members, clinicians, and staff 12 AHRQ Safety Program for Perinatal Care Working With Patient and Family … patient and family advisors Think about patients or family members who— Share insights and experiences … Invite two or three patient and family members to a team meeting to discuss their hospital experiences … and Family Advisors Patients and family members as— Essential members of the health care team Collaborative … asks family members who experienced a complicated surgical procedure with their adult son to join the
  7. www.talkingquality.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-advisers.html
    May 01, 2017 - Involves patients and family members as— Members of the health care team. … Better experiences of care for patients, family members, clinicians, and staff. … : Think about patients or family members who— Share insights and experiences in productive ways. … Slide 29: Working With Patient and Family Advisors Patients and family members as— Essential members … members.
  8. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/engagement.pptx
    May 01, 2017 - Engaging in Everyday Care Care team members can provide opportunities for patients and family members … to be involved in their care by— Inviting patients and family members to partner with their health care … members or others, such as a doula, who are involved in the patient’s care Highlight main points of … communication strategies Invite the patient and family members to write questions on the whiteboard to … Partnering with Patients and Families to Design a Patient- and Family-Centered Health Care System: A
  9. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_4_PPT_508.pptx
    April 01, 2011 - and engage patients and family members as members of the health care team. … member at our hospital. … Often, family members don’t want to admit that they have these concerns to the patient or other family … Ask if the patient if he or she wants to include a family member or close friend who will be actively … Ask the patient and family members which days and times work well.
  10. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/iowa-template-appendix1.pdf
    February 02, 2021 - University of Iowa Stead Family Children’s Hospital: Written Family Discharge Instructions Template Example … these numbers: University o f Iowa Hospitals and Clinics (800) 777-8442 University o f Iowa Stead Family … Are you or a family member having trouble staying tobacco free? … University of Iowa Stead Family Children’s Hospital: Written Family Discharge Instructions Template … University of Iowa Stead Family Children’s Hospital: Written Family Discharge Instructions Template
  11. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_12_WkWthAdv_HO_508.docx
    February 10, 2011 - & Families as Advisors (Tool 12) Strategy 1: Working with Patients & Families as Advisors [Type text … With Patient and Family Advisors O Guide to Patient and Family Engagement :: 1 Guide to Patient and … Invite two or three patient and family members to a team meeting to discuss their hospital stay. … patients and families to explore how your unit welcomes patients and families and encourages their participation … rooms, the family lounge, and other areas visible to patients and families.
  12. www.talkingquality.ahrq.gov/evidencenow/tools/keydrivers/engage-patients-families.html
    November 01, 2018 - More advanced practices can integrate patients and family members into their quality improvement teams … Another advanced strategy for partnering with patients and families is forming a Patient and Family Advisory … Support patient and family engagement in their own evidence-based care Clinicians and other team members … at home is often critical to following through on care plans, practices can invite patients to bring familymembers or friends with them.
  13. www.talkingquality.ahrq.gov/diagnostic-safety/tools/index.html
    March 01, 2024 - This guide encourages hospital patients and family members to be involved in their care. … quality of care: Encourage patients and family members to participate as advisors. … Promote better communication among patients, family members, and health care professionals from the point … Engage patients and families in discharge planning throughout the hospital stay. … Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families offers
  14. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.pdf
    April 01, 2011 - Patient and family engagement encompasses behaviors by patients, family members, clinicians, and hospital … can: • Give feedback on what the current discharge process feels like as a patient or family member … :: 15 Assess family visitation policies Family members cannot be part of the health care team if … • Negotiating interactions with family members can be sensitive. … members should be involved in discharge planning and how to interact with those family members.
  15. www.talkingquality.ahrq.gov/patient-safety/reports/engage/teachback.html
    February 01, 2023 - Guide to Patient and Family Engagement in Hospital Quality and Safety Guide to Improving … In teach-back, you ask patients or family members to explain in their own words what they need to know … is a strategy for you to validate that you have explained information clearly and that patients and familymembers clearly understand what you have told them. … Teach-back is a proven strategy to ensure patients and their families clearly understand information
  16. www.talkingquality.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module4/mod4-facguide.html
    March 01, 2017 - members. … members. … words in the language the resident and family members understand best. … and a certified nurse's assistant engaging a family member in conversation around the family member's … Does the family member understand what is being said?
  17. www.talkingquality.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items.html
    October 01, 2023 - Why are friends and family members included as interpreters? … Testing has shown that respondents often include friends and family members as interpreters even when … During this hospital stay, how often did you use a friend or family member as an interpreter when you … During this hospital stay, how often did you use a friend or family member as an interpreter when you … During this hospital stay, did you use friends or family members as interpreters because that was what
  18. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/supporting/become-an-advisor.docx
    May 01, 2017 - Are you thinking about becoming a patient and family advisor? … I am ready to be a patient and family advisor when— · I am willing to talk about the positive and negative … care experiences I had as a patient or family member of a patient … members. · I am willing to think beyond my own personal experiences. · I can bring a positive attitude … Adapted from resources from the Institute for Patient- and Family-Centered Care, Bethesda, MD.
  19. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_4_PPT_508.pdf
    May 22, 2013 - Patient and family engagement: • Creates an environment where patients, families, clinicians, and … • How do patients and families feel at discharge? … (continued) Clinicians and hospital staff Patients and family members • Are taught that discharge … (continued 2) • [Insert 1 to 2 experiences from real patients or family members on what the discharge … members who will be caregivers – Patient has no family or other support – Family caregiver has not
  20. www.talkingquality.ahrq.gov/talkingquality/measures/setting/long-term-care/nursing-home/measurement-sets.html
    November 01, 2018 - ® Measures The CAHPS Nursing Home Surveys assess the experiences of nursing home residents and familymembers: The Long-Stay Resident Instrument captures both quality of life and quality of care from … The Family Member Instrument is designed to gather information from family members who have had direct … In addition to asking for an overall rating of care, this questionnaire asks family members to report … Whether the nursing home provides families with information and encourages their involvement.

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