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  1. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_6_Checklist_508.docx
    February 10, 2011 - Strategy 1: Working with Patients & Families as Advisors (Tool 6) Strategy 1: Working with Patients … & Families as Advisors [Type text] [Type text] [Type text] Strategy 1: Working With Patients & Families … care experiences I had as a patient or family member of a patient. … members. … Guide to Patient and Family Engagement O Guide to Patient and Family Engagement :: 1
  2. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_6_Checklist_508.pdf
    May 19, 2013 - Strategy 1: Working with Patients & Families as Advisors (Tool 6) Guide to Patient and Family … Are you thinking about becoming a patient and family advisor? … care experiences I had as a patient or family member of a patient … members … Adapted from resources from the Institute for Patient- and Family-Centered Care, Bethesda, MD.
  3. www.qualitymeasures.ahrq.gov/patient-safety/patients-families/engagingfamilies/strategy1/index.html
    December 01, 2017 - 1: Working With Patients and Families as Advisors … Strategy 1: Working With Patients and Families as Advisors shows how hospitals can work with patients … and family members as advisors at the organizational level. … members who have applied to be advisory council members … https://www.ahrq.gov/patient-safety/patients-families/engagingfamilies/strategy1/index.html
  4. www.qualitymeasures.ahrq.gov/nursing-home/resources/communication-strategies.html
    May 01, 2021 - COVID-19 Action Network Resources Catalog Communication Strategies for Keeping Families … News Best Practice Summaries Communication Strategies for Keeping Families … Up to Date Resource: Communication Strategies for Keeping Families Up to Date (PDF, 75.2 … KB)  ​This document provides ideas for communicating with family members of residents during COVID … It offers a list of tactics to ensure important communication is shared effectively and that family members
  5. www.qualitymeasures.ahrq.gov/patient-safety/reports/engage/interventions/medmanage.html
    June 01, 2023 - Simple list that is used by practice staff who engage with the patient and/or family member during preparation … members. … member. … member. … member.
  6. www.qualitymeasures.ahrq.gov/patient-safety/patients-families/index.html
    June 01, 2023 - members who have prioritized their questions or concerns will experience the most meaningful, efficient … Staff For Patients and Families in Ambulatory Surgery Centers For Hospital Staff Family-Centered … Use this module to help patients and family members understand what's happening during the patient's … For Long-Term Care Facility Staff Toolkit To Educate and Engage Residents and Family Members This … members and helps residents and family members participate in their care.
  7. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module5/module-5-slides.pptx
    March 01, 2017 - care (LTC) facilities Explain the importance of engaging residents and family members Describe different … say Help residents articulate concerns Get a translator’s assistance if the resident or family member … HOW will the changes impact me, as a family member? WHEN will the changes be implemented? … Engagement | ‹#› 29 Engagement Using Resident and Family Advisers7 Residents and their family members … and family members to a team meeting to discuss their experiences Ask residents and families to give
  8. www.qualitymeasures.ahrq.gov/hai/quality/tools/cauti-ltc/modules/resources/tools/engage/leader.html
    March 01, 2017 - Involving residents and family members in harm prevention efforts— Promotes a comprehensive approach … Establish a relationship with residents and their family members so you can understand their needs and … Ask residents and family members to provide feedback on their experiences. … Recruit, orient, and support residents and family members to serve on councils. … Provide education to help residents and family members build skills, knowledge, and confidence to be
  9. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.docx
    April 30, 2013 - Patient and family engagement encompasses behaviors by patients, family members, clinicians, and hospital … A family member described the usefulness of the white board by saying, “Most of the questions are already … Other patients or family members may: Engaging patients and families through effective communication … (e.g., exposure to infections), or the emotional response of the family member.20 Clinicians may also … Patients' and relatives' experiences and perspectives of 'good' and 'not so good' quality care.
  10. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2014-materials/teamstepps-monthly-webinar-dec2014.pptx
    January 01, 2014 - family members in the care team should: Yield better communication between providers and patients/familiesmembers as part of the care team Train patients and their family members to be effective team members … /Family Focus Groups 47 total patients/family members 18 pregnant 28 had experienced a medical error … Listening to the order, asking the charge nurse how to spell the drug's name, asking the family member … patient/family member knowledge Curious if learning would transfer GBS positive Management of family
  11. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.pdf
    April 30, 2013 - Safety is a resource to help hospitals develop effective partnerships with patients and family members … Patient and family engagement encompasses behaviors by patients, family members, clinicians, and hospital … A family member described the usefulness of the white board by saying, “Most of the questions are … (e.g., exposure to infections), or the emotional response of the family member.20 Clinicians may also … Patients' and relatives' experiences and perspectives of 'good' and 'not so good' quality care.
  12. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/nursing-home/resources/letter-emergency-contact.docx
    May 12, 2022 - Sample Disaster Preparedness Letter to Families Dear Representative … /Family Member, As part of our Emergency Preparedness Plan, we are updating the emergency contact information … If safe to do so, are you or someone in your family willing to take your loved one home during an evacuation
  13. www.qualitymeasures.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module5/engage-checklist.html
    March 01, 2017 - members. … Provide opportunities to educate residents and family members concerning the AHRQ Safety Program for … and families. … Include residents and family members on the teams that are developing the plans to achieve the goal of … or family members to share their success stories with management and other teams.      
  14. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_11_PPT_508.pdf
    June 11, 2013 - members, clinicians, and staff 12 Strategy 1: Working Wth Patient and Family Advisors Training ( … patient and family advisors – Think about patients or family members who: • Share insights and experiences … family advisors • Patients and family members as: – Essential members of the health care team – … asks family members who experienced a complicated surgical procedure with their adult son to join … members 38 Strategy 1: Working With Patient and Family Advisors Training (Tool 11) Identifying
  15. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_9_AdvisorTrain_508.pdf
    March 06, 2013 - members. … Or you may be asked to speak to a group of patients and family members about becoming advisors. … important for patients and family members to participate in changes and improvements. … member got good quality care in the hospital. … You also may be able to think of times when you or your family member did not get good quality care.
  16. www.qualitymeasures.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module5/guide.html
    March 01, 2017 - Explain the importance of engaging residents and family members. … Describe different methods to engage residents and family members in safety initiatives, especially in … Family Engagement and its Benefits Slides 12-13 How To Engage Residents and Families * Slides … of residents and families. … Discuss ways your facility successfully communicates with residents and families.
  17. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/resources/tools/engage/rfe-role-leader.pdf
    March 01, 2017 - Involving residents and family members in harm prevention efforts— • Promotes a comprehensive approach … • Establish a relationship with residents and their family members so you can understand their needs … • Ask residents and family members to provide feedback on their experiences. … • Recruit, orient, and support residents and family members to serve on councils. … • Provide education to help residents and family members build skills, knowledge, and confidence to
  18. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_9_AdvisorTrain_508.docx
    March 06, 2013 - members. … Or you may be asked to speak to a group of patients and family members about becoming advisors. … important for patients and family members to participate in changes and improvements. … member got good quality care in the hospital. … You also may be able to think of times when you or your family member did not get good quality care.
  19. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/strat3_tool_3_pres_video_508.pptx
    July 23, 2010 - and engage patients and family members as members of the health care team. … member at our hospital. … feels like to the patient or family member: Live presentation or story Video Vignette or quote] 10 Strategy … Nursing staff conducts shift change reports at the patient’s bedside Patient can identify a family member … If patients choose, family members or friends can also participate.
  20. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_3_Pres_video_508.pdf
    May 30, 2013 - Patient and family engagement: • Creates an environment where patients, families, clinicians, and … (continued) • [Insert 1 to 2 experiences from real patients or family members, focus on what shift … change feels like to the patient or family member: – Live presentation or story – Video – Vignette … member or close friend to participate • Report should take about 5 minutes per patient • Purpose … in handoff – Informs the patient and family members about the patient’s care throughout the stay

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