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  1. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/bronchitis-handout-english.docx
    September 01, 2022 - Acute Bronchitis (Chest Cold) – Patient and Family Member Handout (English) Acute Bronchitis (Chest
  2. www.qualitymeasures.ahrq.gov/hai/cusp/modules/patient-family-engagement/index.html
    July 01, 2018 - patients and their family members understand what is happening during the patient's hospital stay, are … This module explains the— The role of patient advisors in ensuring patients' and families' views are … Tools to improve communication among patients, families, and clinicians. … How to communicate an adverse event to patients and family members. … Effective Patient and Family Communication (1 min., 50 sec.)
  3. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/pf-engagement-facilitator-guide.pdf
    May 01, 2017 - • Discuss how to communicate an adverse event to patients and family members. … • Enlist the help of a translator for the patient or family member when necessary. … patient and family engagement means that patients and family members are involved beyond their own … members. … member of a patient
  4. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_5_InfoSession_508.pdf
    May 19, 2013 - Strategy 1: Working with Patients & Families as Advisors (Tool 5) Guide to Patient & Family Engagement … are • Patients and family members who have experienced care at our hospital • Your experiences qualify … council members – Patients and families as members of hospital quality and safety committees • … the care experience for all patients and families – Discuss and plan changes to improve hospital … • Patients and family members are ready to become advisors when: – They are willing to talk about their
  5. www.qualitymeasures.ahrq.gov/hai/quality/tools/cauti-ltc/modules/resources/tools/engage/brochure.html
    March 01, 2017 - AHRQ Safety Program for Long-Term Care: HAIs/CAUTI What can I do as a resident or family member to … Take an active role in your individual care or in the care of your family member. … Support staff and physician education in how to work with residents and family members as partners. … Working With Patients and Families as Advisors . 2013. What is resident and family engagement? … and preferences of residents and their family members Actively encourage residents and their families
  6. www.qualitymeasures.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-engagement-slides.html
    July 01, 2023 - Discuss how to communicate an adverse event to a patient and family members. … respect Information sharing Participation Collaboration Image: A family member and providers … Image: A family member and providers surrounding a patient in a hospital bed. … members to be involved in their care by— Inviting patients and family members to partner with their … Identify family members or others, such as a doula, who are involved in the patient's care.
  7. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/resources/tools/engage/rfe-brochure.pdf
    March 01, 2017 - What can I do as a resident or family member to partner with staff? … member • Talk to and listen to staff to learn ways you can improve care and safety in your facility … members as partners • Learn how you can prevent infections 1. … • Staff actively listen to residents and families about what they want and need • Residents, familiesmembers • Actively encourage residents and their families to take part in planning the residents
  8. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/DESC-technique.pdf
    June 01, 2021 - DESC Technique for Conflict With Residents and Families DESC Script. … Unfortunately, residents or family members may not agree with decisions or may be frustrated with the … When this happens, consider using DESC to help resolve conflicts with residents and families. … Here’s an example of a family member who worries that her aunt has a urinary tract infection, or UTI. … DESC Technique for Conflict With Residents and Families I do not want to give her an antibiotic if
  9. www.qualitymeasures.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module5/mod5-slides.html
    March 01, 2017 - Explain the importance of engaging residents and family members. … Slide 11: Resident and Family Engagement Image: A resident in a bed, with a staff and family member … Get a translator's assistance if the resident or family member cannot understand you (e.g., speaks primary … HOW will the changes impact me, as a family member? WHEN will the changes be implemented? 6. … Want to improve experiences for other residents and family members.
  10. www.qualitymeasures.ahrq.gov/patient-safety/patients-families/engagingfamilies/guide.html
    December 01, 2017 - partnerships between patients, families, and hospitals around the same goals. … The Guide was developed, implemented, and evaluated with the input of patients, family members, clinicians … and family members as advisors at the organizational level. … Strategy 2: Communicating to Improve Quality helps improve communication among patients, family membersmembers in the transition from hospital to home.
  11. Facilitator-Notes (doc file)

    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module5/facilitator-notes.docx
    March 01, 2017 - Ask how the resident and family member would prefer to be addressed, and allow time for the resident … Watch this video to see a demonstration of staff listening to the concerns of a family member. … members by providing timely, accurate information, ensuring that the resident and family member understand … An adviser can be a current or past resident or family member who has agreed to provide their input and … member?
  12. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/skin-soft-tissue-handout-english.docx
    September 01, 2022 - Skin and Soft Tissue Infections – Patient and Family Member Handout (English) Skin and Soft Tissue
  13. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/skin-soft-tissue-handout-spanish.docx
    September 01, 2022 - Skin and Soft Tissue Infections – Patient and Family Member Handout (Spanish) Las infecciones de la
  14. www.qualitymeasures.ahrq.gov/hai/cauti-tools/archived-webinars/health-literacy-slides.html
    December 01, 2017 - Use strategies to educate patients and family members about catheter harms. … member cannot understand you (i.e., translator) Slide 42 How to Engage Patients and Families 1 … Slide 51 Scenario 1—a patient or family member requests an indwelling urinary catheter because the … If you/your family member needs to get out of bed for any reason, we will see him/her every hour and … Slide 52 Scenario 2—a patient or family member wants the patient to have an indwelling urinary catheter
  15. www.qualitymeasures.ahrq.gov/patient-safety/patients-families/engagingfamilies/index.html
    March 01, 2023 - patients and family members to participate as advisors. … Promote better communication among patients, family members, and health care professionals from the point … Engage patients and families in discharge planning throughout the hospital stay. … members, health professionals, and hospital administrators. … https://www.ahrq.gov/patient-safety/patients-families/engagingfamilies/index.html  
  16. www.qualitymeasures.ahrq.gov/patient-safety/patients-families/patient-family-engagement/index.html
    April 01, 2018 - For Hospital Staff Family-Centered Rounds Toolkit The Family-Centered Rounds (FCR) Toolkit is a collection … Use this module to help patients and family members understand what's happening during the patient's … For Long-Term Care Facility Staff Toolkit To Educate and Engage Residents and Family Members This … members and helps residents and family members participate in their care. … https://www.ahrq.gov/patient-safety/patients-families/patient-family-engagement/index.html
  17. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Implement_Hndbook_508_v2.docx
    January 28, 2011 - member. … member. … member.] … Patient and family members. … and family members.
  18. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Implement_Hndbook_508_v2.pdf
    January 28, 2011 - member. … member. … the patient or family member.] … • Patient and family members. … and family members.
  19. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_11_PPT_508.pptx
    January 01, 2008 - And, I’ve asked [insert patient/family member advisor name] to be here as a copresenter to share their … goal of patient and family engagement is to create a set of conditions where patients, family members … and engage patients and family members as members of the health care team. … Training (Tool 11) Patient and family advisors are patients and family members who provide direct … and re-introduce patient / family member who will be telling their story.]
  20. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/pf-engagement-facilitator-guide.docx
    May 01, 2017 - Discuss how to communicate an adverse event to patients and family members. … Enlist the help of a translator for the patient or family member when necessary. … Slide 23 SAY: A patient and family advisor is a former patient or family member of a patient who is … members. … member of a patient.

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