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  1. www.qualitymeasures.ahrq.gov/teamstepps/instructor/fundamentals/module2/slteamstruct.html
    July 01, 2018 - Patient and Family Responsibilities Slide 9. Multi-Team System (MTS) for Patient Care Slide 10. … Identify the role of patients and their families as part of the care team. … Allow time for patients and families to ask questions. Ask for their feedback. … Return to Contents   Slide 8: Patient and Family Responsibilities Provide accurate patient information … Manage family members. Follow instructions of the clinical team.
  2. www.qualitymeasures.ahrq.gov/ncepcr/care/coordination/atlas/chapter6m.html
    June 01, 2014 - : Interpersonal communication: Between health care professional(s) and patient/family: 1-4, 8, … 11 Information transfer: Between health care professional(s) and patient/family: 12, 13 … : 18, 19, 27 Information transfer: Between health care professional(s) and patient/family: 10 … : Between health care professional(s) and patient/family: 2.4 Information transfer: Between … health care professional(s) and patient/family: 2.1, 2.2, 2.5-2.7, 3.3 Facilitate transitions:
  3. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=13&search_api_fulltext=&sort=desc
    Plan Interpreter services P-IN5 Patient used friend or familymember as interpreter at personal doctor's office Adult Health Plan Interpreter … Plan Interpreter services P-IN11 Patient used friend or familymember as interpreter with health plan Adult Health Plan Interpreter services … member as interpreter at child's personal doctor's office Child Health Plan
  4. www.qualitymeasures.ahrq.gov/patient-safety/settings/hospital/resource/nicu/packet/apa2.html
    December 01, 2013 - Pharmacy Multiple Settings Quality Measures Reports Engaging Patients and Families … & Training Resources Transitioning Newborns from NICU to Home Appendix A: Family … Information Packet Cover Sheet Coaching in the Hospital Appendix A: Family Information Packet … Appendix A: Family Information Packet (continued) Appendix A: Family Information Packet (continued) … Appendix A: Family Information Packet (continued) Appendix A: Family Information Packet (continued
  5. www.qualitymeasures.ahrq.gov/news/newsletters/e-newsletter/883.html
    October 01, 2023 - Family-Observed Quality and Safety Concerns Can Improve Hospital Care for Children With Medical Complexity … Family-Observed Quality and Safety Concerns Can Improve Hospital Care for Children With Medical Complexity … identify what their families saw as priorities for improving the safety and quality of care. … Researchers concluded that soliciting and listening to patient/family expertise can improve the patient … /family care experience and increase trust in providers and hospital systems.
  6. www.qualitymeasures.ahrq.gov/patient-safety/settings/hospital/fall-tips/index.html
    February 01, 2021 - Pharmacy Multiple Settings Quality Measures Reports Engaging Patients and Families … The primary aim of this AHRQ-funded research (grant number P30HS023535) was to help patients and familymembers work with nurses and other healthcare providers to reduce falls in hospitals. … enhanced the Fall Tailoring Interventions for Patient Safety (TIPS) Toolkit to optimize patient and family … By leveraging health information technology, this enhanced intervention engages patients and families
  7. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_2_Nurse_Chklst_508.pdf
    June 04, 2013 - Report Checklist  Introduce the nursing staff to the patient and family. … Invite the patient and family to take part in the bedside shift report. …  Conduct a verbal SBAR report with the patient and family. … Use words that the patient and family can understand. S = Situation. … • Ask the patient and family what the goal is for the next shift.
  8. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/warm-handoff-training-final508.pdf
    April 04, 2018 - Toolkit The Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families … that is conducted in person, between two members of the healthcare team, in front of the patient (and family … The emphasis of the Warm Handoff Plus is specifically on engaging the patient and family in the handoff … The Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families 3. … https://www.ahrq.gov/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/interventions
  9. www.qualitymeasures.ahrq.gov/ncepcr/care/coordination/atlas/chapter6l.html
    June 01, 2014 - : Between health care professional(s) and patient/family: 15, 17 Information transfer: Between … health care professional(s) and patient/family: 18, 21 Across health care teams or settings: 16 … : Between health care professional(s) and patient/family: 11i, 11k Interpersonal communication … : Between health care professional(s) and patient/family: 11h, 11j, 11o Information transfer: … Between health care professional(s) and patient/family: 12h, 12i Participants not specified: 11m
  10. www.qualitymeasures.ahrq.gov/teamstepps-program/curriculum/communication/tools/index.html
    July 01, 2023 - Further, messages from patients, their family caregivers, and nonclinical staff are often less attended … Patient and family caregiver Ask both the patient and a designated family caregiver to repeat the schedule … Use virtual meetings to allow designated family members to participate without being physically present … These communication styles may also differ from those of patients and family caregivers.  … The patient and her family decide they no longer want aggressive measures taken and request that the
  11. www.qualitymeasures.ahrq.gov/hai/cusp/modules/index.html
    August 01, 2019 - Teamwork and Communication Apply CUSP Role of the Nurse Manager Spread Patient and Family … Patient and Family Engagement The Patient and Family Engagement module of the CUSP Toolkit focuses … on making sure patients and their family members understand what is happening during the patient's hospital
  12. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valueresourcelist.pdf
    January 01, 2019 - Guide to Patient and Family Engagement in Hospital Quality and Safety https://www.ahrq.gov/professionals … To promote stronger engagement, AHRQ developed a guide to help patients, families, and health professionals … Patient- and Family-Centered Care Organizational Self-Assessment Tool http://www.ihi.org/resources/Pages … engagement in research, this toolkit provides practical guidance for meaningfully involving patients and families … Care Organizational Self-Assessment Tool Patient Care Experience Observation Exercise Patient-Family
  13. www.qualitymeasures.ahrq.gov/ncepcr/care/coordination/atlas/chapter6b.html
    June 01, 2014 - Primary Care 1.0 Care Coordination Measure Mapping Table   Measurement Perspective: Patient/Family … : DC1-3, SD3 Information transfer: Between health care professional(s) and patient/family: 10 … : 14, 15 Interpersonal communication: Between health care professional(s) and patient/family: … American Academy of Family Physicians, American Academy of Pediatrics, American College of Physicians … American Academy of Family Physicians, American Academy of Pediatrics, American College of Physicians
  14. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/supplhighlight07.pdf
    February 01, 2014 - have 6 years of relevant experience (Utah only) Recruitment methods Open recruitment through family … advocacy and provider organizations Contracts with two family support organizations to do recruitment … receive support from other certified peer support caregivers State provides funding to Federation of Families … chapters that offer a support network for peer support caregivers State provides funding to family … meetings with a CHIPRA quality demonstration staff member States connect peer support caregivers to family
  15. www.qualitymeasures.ahrq.gov/ncepcr/care/coordination/atlas/chapter5.html
    June 01, 2014 - Care Coordination Measure Mapping Table   Measurement Perspective Patient/Family Health Care … Perspective: Patients/Family → Specify population: CHF patients. Step d. … the Patient/Family perspective column and scan down until you connect to the Information Transfer … Family Centered-Care Self-Assessment Tool - Family version maps to 6 of the 7 relevant domains. … Medical Home Family Index and Survey (MHFIS) maps to 5 of the 7 relevant domains. Measure #17a-b.
  16. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/CHIPRA205-Materials_II.pdf
    August 27, 2014 - In addition, practices that successfully tracked referral found that many families do not follow through … with referrals, families often do not understand where they are being referred or the reason for referral … Medical Home Clinician Internal Specialty Clinician External Early Head Start Network Care Manager Family-to-family … Start" Union of: "Encounter, Recommended: Network Care Manager" Union of: "Encounter, Recommended: Family-to-family … Support" using "Family-to-family Support User Defined QDM Value Set (1.1.1.1)" "Encounter, Recommended
  17. www.qualitymeasures.ahrq.gov/ncepcr/care/coordination/atlas/chapter6v.html
    June 01, 2014 - Measure Item Mapping: Communicate: Between health care professional(s) and patient/family: … 6, 7, 16 Interpersonal communication: Between health care professional(s) and patient/family: … s Patient Survey Care Coordination Measure Mapping Table   Measurement Perspective: Patient/Family … choices are yes, no and don’t know. 1 Date: Measure released in 2006. 1 Perspective: Patient/Family … : 1 Information transfer: Between health care professional(s) and patient/family: 2 Assess
  18. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/highlight07.pdf
    September 08, 2015 - to directly support other caregivers, foster better communication between health care providers and families … Health Information Centers.7 HRSA’s centers encourage health care providers to refer families to … • An electronic forum in which families can discuss their concerns. … the State’s Family-to-Family Health Information Center, is essential to keeping parent partners engaged … Information on Family-to-Family Health Information Centers is available at http:// mchb.hrsa.gov/programs
  19. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/demostates/idstateataglance.pdf
    March 01, 2012 - Idaho will also contribute content to the Medical Home Portal, an online resource that providers and familymembers may use to gain information on care for chronic conditions and to identify community resources … medical home teams and in providing high quality and coordinated care in partnership with patients and families … embedded in their practice, who participates in learning collaborative sessions and works with a family … shared services model will support care coordination, practice coaching, quality improvement, and family
  20. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_3_Get_to_Know_508.docx
    February 10, 2011 - : Communicating to Improve Quality (Tool 3) Get to Know Your Health Care Team Guide to Patient and Family … You and your family or friends You are part of your health care team. … Your family and friends can be a part of your health care team, if you like. … At [insert hospital name], families and friends are not visitors but are part of your health care team … Guide to Patient and Family Engagement :: 2

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