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  1. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/3_barbara_burke.pdf
    June 09, 2012 - Introducing the CAHPS Child Hospital Survey Child HCAHPS Barbara Burke, Administrator, Patient Family … • Facilitates family engagement (focus) groups across units • Involves Family Advisory Board and parent … leadership 44 Monthly Report - Example NOVEMBER 2014 Total Census Total # of Families … Seen % of Families Seen Avg. … engagement strategies • Family panels • Family as faculty • Increase participation on improvement
  2. www.qualitymeasures.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module4/mod4-slides.html
    March 01, 2017 - Members Slide 23: Why Is It Important? … No jargon: using language the residents/families can understand. … Family members not available Logistical challenges. Frequency of visitation. … Image: A resident in a wheelchair Slide 27: Barriers to Speaking Up for Staff, Residents, and Families … tools, such as TeamSTEPPS, can improve communication and teamwork with staff, residents, and residents' families
  3. www.qualitymeasures.ahrq.gov/teamstepps/instructor/fundamentals/module2/igteamstruct.html
    March 01, 2014 - Partnering With Patients and Families 9 - 12 5 mins 5. … Allowing time for patients and families to ask questions. … members to call for immediate help if they feel the patient is not receiving adequate medical attention … Patient and family responsibilities include: Providing accurate patient information. … Managing family members to prevent disruptive behavior during care.
  4. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/resources/guides/guide-infection-prevention.pdf
    March 01, 2017 - ▪ Encourage residents, family members, visitors, and staff to cover their mouths and noses when … ▪ Promote hand hygiene for the resident, family members, and other staff. 10 … ▪ Ask your supervisor how to alert residents and family members to use alcohol-based hand wipes … ▪ All staff, family members, and visitors should wear PPE when isolation precautions are in place … COMMUNICATION TIPS ▪ Contact the supervisor about coughing and sneezing by family members, visitors
  5. www.qualitymeasures.ahrq.gov/teamstepps-program/curriculum/communication/tools/teachback.html
    May 01, 2023 - Teach‐back is a way to confirm that you have explained information clearly and that patients or family … teach-back to correct any missed communication (or misinformation) with non-English speakers or patients and families … An existing diagnosis to family or caregivers. … The nurse shows the patient and family caregiver the process and technique for changing the dressing. … They would then ask the patient or family caregiver to explain the process back to them to verify that
  6. www.qualitymeasures.ahrq.gov/patient-safety/settings/long-term-care/index.html
    September 01, 2021 - Pharmacy Multiple Settings Quality Measures Reports Engaging Patients and Families … Toolkit to Educate and Engage Residents and Family Members helps nursing homes encourage an open and … respectful dialogue between nurses and prescribing clinicians and residents and family members and helps … residents and family members participate in their care.
  7. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/pfepc-fullguide-appd-final508.pdf
    April 13, 2018 - The Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families The … Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families | 28 … which handoffs or transitions within the practice may be amenable to integration of the patient and family … practice staff with guidance to support structured communication when a medical assistant, patient and familymember, and clinician are in the exam room together.
  8. www.qualitymeasures.ahrq.gov/health-literacy/improve/organizational.html
    September 01, 2020 - Efforts Percentage of leaders who attended health literacy awareness activity Patient and Family … , open chart policy, PFE trainings, establishment and dissemination of PFE goals) Patient and Family … every patient who has a scheduled admission, allowing for questions or comments from the patient or family … Hospital conducts shift change huddles for staff and does bedside reporting with patients and familymembers in all feasible cases Postdischarge Phone Call Percentage of discharged patients
  9. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/chipra_16-p001-1-ef.pdf
    April 01, 2016 - Measure: Developmental Screening Follow-up: Follow-up with Patient Family After Developmental Screening … Measure: Developmental Screening Follow-up: Follow-up with Patient Family After Developmental Screening … The communication with the family has to effectively establish for the parent an understanding of the … members, and researchers. … Developmental screening referrals: child and family factors that predict referral completion.
  10. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/nhguide/6_TK1_T3-Resident_Information_Sheet_Antibiotic-Resistant_Bacteria_Final.docx
    October 01, 2016 - Nursing Home Antimicrobial Stewardship Guide Educate & Engage Residents, Family Toolkit To Educate and … Engage Residents and Family Members How Are Antibiotic-Resistant Bacteria Different From an Infection … Nursing Home Antimicrobial Stewardship Guide Engaging Residents, Educate & Engage Residents, Family Family … October 2016 Nursing Home Antimicrobial Stewardship Guide Engaging Residents, Educate & Engage Residents, FamilyFamily Toolkit/Tool 2 3
  11. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_2_Nurse_Chklst_508.docx
    February 10, 2011 - Strategy 3: Bedside Shift Report (Tool 2) Strategy 1: Working with Patients & Families as Advisors [ … Conduct a verbal SBAR report with the patient and family. … Use words that the patient and family can understand. S = Situation. … Ask the patient and family what the goal is for the next shift. … O Guide to Patient and Family Engagement :: 1 Guide to Patient and Family Engagement
  12. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module2/ts2-0ltc_module2_slides_team.pdf
    June 12, 2017 - benefits of team structure in teamwork • Define a “team” • Identify the role of residents and their families … as valuable and contributing partners in resident care • Listen to residents and their families … TEAMSTEPPS 05 2 Team Structure Resident and Family Responsibilities • Provide accurate resident … care • Monitor and report changes in the resident’s Mod 2 LTC 2.0 Page 8 condition • Manage familymembers • Follow instructions of the care team .                  
  13. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/statesummaries/chipra-750-maryland-state-snapshot.pdf
    January 01, 2018 - with families of children and youth served in the CMEs. … Maryland identified funding for crisis response and family support Youth served by CMEs and their families … rely on crisis response and family support services. … Through family support programs, trained families of youth with complex behavioral health needs provide … focus groups with families to catalog existing services, understand family experiences related to these
  14. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=20&search_api_fulltext=&sort=asc
    Plan Interpreter services P-IN11 Patient used friend or familymember as interpreter with health plan Adult Health Plan Interpreter services … P-IN11 Respondent used friend or family member as interpreter with child's … Plan Interpreter services P-IN5 Patient used friend or family … services P-IN5 Respondent used friend or family member as interpreter
  15. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/nhguide/6_TK1_T3-Resident_Information_Sheet_Antibiotic-Resistant_Bacteria_Final.pdf
    October 01, 2016 - Nursing Home Antimicrobial Stewardship Guide Educate & Engage Residents, Family Toolkit To Educate … and Engage Residents and Family Members Tool 3. … Nursing Home Antimicrobial Stewardship Guide Engaging Residents, Educate & Engage Residents, FamilyFamily Toolkit/Tool 2 2 How Are Antibiotic-Resistant Bacteria Different From an Infection? … Family Toolkit/Tool 2 3 What Should I Do now That I Know I Have Antibiotic-Resistant Bacteria?
  16. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/statesummaries/chipra-750-massachusetts-state-snapshot.pdf
    January 01, 2018 - the role of families as improvement partners. … • Developed resources to help practices and families improve care coordination. … Resources are available online: Family Engagement Guide (http:// www.nichq.org/resource/family-engagement-guide-role-family … http://www.nichq.org/resource/family-engagement-guide-role-family-health-partners-quality-improvement-within-pediatric … http://www.nichq.org/resource/family-engagement-guide-role-family-health-partners-quality-improvement-within-pediatric
  17. www.qualitymeasures.ahrq.gov/news/blog/ahrqviews/ltc-quality-measures.html
    December 01, 2022 - prospective residents about what matters most to them, two other vital groups should also be consulted: Familymembers are necessary and valued care team members in long-term care settings. … Consider the development of resident and family advisory councils, already popular in hospitals, for … What matters to families?  How do we measure what matters? … Jiajie Zhang is Dean, Professor, and Glassell Family Foundation Distinguished Chair in Informatics Excellence
  18. www.qualitymeasures.ahrq.gov/patient-safety/reports/engage/warmhandoff.html
    April 01, 2018 - Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families … Guide to Patient and Family Engagement in Hospital Quality and Safety Guide to Improving … handoff conducted in person, between two members of the healthcare team, in front of the patient (and family … The emphasis of the Warm Handoff Plus is specifically on engaging the patient and family in the handoff … Communication breakdowns within the health care team or between the team and the patient or family can
  19. www.qualitymeasures.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/guide-cusp.html
    May 01, 2017 - Patient and Family Engagement in the Surgical Environment This module focuses on patient and family … to engagement from the patient, family, and provider perspective. … Explain the importance of engaging patients and family members in the care of the surgical patient in … Determine the level of patient and family engagement at your own facility. … Distinguish between different methods of engaging patients and family members in the health care and
  20. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_1_Be_Partner_508.docx
    February 10, 2011 - Communicating for Improve Quality (Tool 1) Be a Partner in Your Care Strategy 1: Working with Patients & Families … Engagement :: 1 Guide to Patient and Family Engagement We work as a team to make sure you get the best … If you like, the team can also include your family or friends. … If you or your family needs to talk to a doctor at any time, please let your nurse know. … If you like, you can invite family or friends to be there for shift changes.

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