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  1. www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.pdf
    June 03, 2013 -  Identify family members who should be partners in care and put their names on the white board … ”  Help patients and family members articulate their concerns when needed. … members wanted to know Supportive behaviors: Supporting patients and families as they engage …  Helped patients and family members articulate their concerns when needed  Used plain language …  Invited patient and family members to take notes  Identified others to answer questions, if
  2. www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
    February 10, 2011 - Identify family members who should be partners in care and put their names on the white board in the … Help patients and family members articulate their concerns when needed. … members wanted to know Supportive behaviors: Supporting patients and families as they engage Reacted … Helped patients and family members articulate their concerns when needed Used plain language Invited … patient and family members to take notes Identified others to answer questions, if needed Clinician
  3. www.cpsi.ahrq.gov/patient-safety/patients-families/engagingfamilies/strategy2/index.html
    December 01, 2017 - Español FAQs Home Patient Safety Engaging Patients and Families … and Safety, a tested, evidence-based resource to help hospitals work as partners with patients and familiesmembers should be involved in their care. … Strategy 1: Working With Patients and Families as Advisors Strategy 3: Nurse Bedside Shift Report … https://www.ahrq.gov/patient-safety/patients-families/engagingfamilies/strategy2/index.html
  4. www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.pdf
    April 01, 2011 - Patient and family engagement encompasses behaviors by patients, family members, clinicians, and hospital … can: • Give feedback on what the current discharge process feels like as a patient or family member … :: 15 Assess family visitation policies Family members cannot be part of the health care team if … • Negotiating interactions with family members can be sensitive. … members should be involved in discharge planning and how to interact with those family members.
  5. www.cpsi.ahrq.gov/patient-safety/patients-families/engagingfamilies/strategy3/index.html
    December 01, 2017 - and Safety, a tested, evidence-based resource to help hospitals work as partners with patients and families … Patients and families can play a role to make sure these transitions in care are safe and effective. … members in the process … Strategy 1: Working With Patients and Families as Advisors Strategy 2: Communicating to Improve Quality … https://www.ahrq.gov/patient-safety/patients-families/engagingfamilies/strategy3/index.html
  6. www.cpsi.ahrq.gov/patient-safety/reports/engage/teachback.html
    February 01, 2023 - Guide to Patient and Family Engagement in Hospital Quality and Safety Guide to Improving … In teach-back, you ask patients or family members to explain in their own words what they need to know … is a strategy for you to validate that you have explained information clearly and that patients and familymembers clearly understand what you have told them. … Teach-back is a proven strategy to ensure patients and their families clearly understand information
  7. www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_8_PrtpntIntrsts_508.docx
    February 10, 2011 - Strategy 1: Working with Patients & Families as Advisors (Tool 8) My Participation Interests Contact … Strategy 1: Working with Patients & Families as Advisors [Type text] [Type text] [Type text] Strategy … 1: Working With Patients & Families as Advisors (Tool 8) O Guide to Patient and Family Engagement : … : 1 Helping to develop or review informational materials for patients and family members Providing feedback … story Sharing my story with health care providers or others Serving as a member of the patient and family
  8. www.cpsi.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module4/mod4-facguide.html
    March 01, 2017 - members. … members. … words in the language the resident and family members understand best. … and a certified nurse's assistant engaging a family member in conversation around the family member's … Does the family member understand what is being said?
  9. www.cpsi.ahrq.gov/ncepcr/care/coordination/atlas/chapter6q.html
    June 01, 2014 - After-Death Bereaved Family Member Interview Care Coordination Measure Mapping Table   Measurement … Member Interview Purpose: To assess the quality of end-of-life care from the perspective of the familymembers of decedents who were under hospice care reported fewer problems, a higher rating of care, and … Validation of toolkit After-Death Bereaved Family Member Interview. … Toolkit of instruments to measure end-of-life care (TIME): After-Death Bereaved Family Member Interview
  10. www.cpsi.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items.html
    October 01, 2023 - Why are friends and family members included as interpreters? … Testing has shown that respondents often include friends and family members as interpreters even when … During this hospital stay, how often did you use a friend or family member as an interpreter when you … During this hospital stay, how often did you use a friend or family member as an interpreter when you … During this hospital stay, did you use friends or family members as interpreters because that was what
  11. www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/supporting/become-an-advisor.docx
    May 01, 2017 - Are you thinking about becoming a patient and family advisor? … I am ready to be a patient and family advisor when— · I am willing to talk about the positive and negative … care experiences I had as a patient or family member of a patient … members. · I am willing to think beyond my own personal experiences. · I can bring a positive attitude … Adapted from resources from the Institute for Patient- and Family-Centered Care, Bethesda, MD.
  12. www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_4_PPT_508.pdf
    May 22, 2013 - Patient and family engagement: • Creates an environment where patients, families, clinicians, and … • How do patients and families feel at discharge? … (continued) Clinicians and hospital staff Patients and family members • Are taught that discharge … (continued 2) • [Insert 1 to 2 experiences from real patients or family members on what the discharge … members who will be caregivers – Patient has no family or other support – Family caregiver has not
  13. www.cpsi.ahrq.gov/talkingquality/measures/setting/long-term-care/nursing-home/measurement-sets.html
    November 01, 2018 - ® Measures The CAHPS Nursing Home Surveys assess the experiences of nursing home residents and familymembers: The Long-Stay Resident Instrument captures both quality of life and quality of care from … The Family Member Instrument is designed to gather information from family members who have had direct … In addition to asking for an overall rating of care, this questionnaire asks family members to report … Whether the nursing home provides families with information and encourages their involvement.
  14. www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_8_PrtpntIntrsts_508.pdf
    June 05, 2013 - Strategy 1: Working with Patients & Families as Advisors (Tool 8) My Participation Interests … ]  Helping to develop or review informational materials for patients and family members  Providing …  Sharing my story with health care providers or others  Serving as a member of the patient and family … hospital name, staff liaison name, and email and phone contact information] Guide to Patient and Family
  15. www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Implement_Hndbook_508.pdf
    August 01, 2010 - Patient and family engagement encompasses behaviors by patients, family members, clinicians, and hospital … Engagement :: 7 • Negotiating interactions with family members. … Families are complicated, and it may be difficult for nurses to know which family members should be … present at bedside shift report and how to interact with those family members. … advisors acting out the roles of patient and family member.
  16. www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Implement_Hndbook_508.docx
    August 01, 2010 - Patient and family engagement encompasses behaviors by patients, family members, clinicians, and hospital … Negotiating interactions with family members. … Families are complicated, and it may be difficult for nurses to know which family members should be present … at bedside shift report and how to interact with those family members. … advisors acting out the roles of patient and family member.
  17. www.cpsi.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/become-an-adviser.html
    July 01, 2023 - Pharmacy Multiple Settings Quality Measures Reports Engaging Patients and Families … AHRQ Safety Program for Perinatal Care Are you thinking about becoming a patient and family advisor … care experiences I had as a patient or family member of a patient. … members. … Adapted from resources from the Institute for Patient- and Family-Centered Care, Bethesda, MD.
  18. www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.docx
    June 20, 2011 - Use the checklist to see what information you still need from us as you or your family member prepare … Tips for Going Home Patients and families at [insert hospital name] wrote these tips to help you get … ready to go home: [Use patient and family advisors to tailor this list to your hospital.] … How do I make sure my family or someone close knows what I need when I get home? … How can friends or family members help me at home?
  19. www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.pdf
    May 22, 2013 - Use the checklist to see what information you still need from us as you or your family member prepare … Tips for Going Home Patients and families at [insert hospital name] wrote these tips to help you get … Involve your friends or family in ways that you wish. … • How can friends or family members help me at home? …  My doctors or nurses answered questions that are important to me and my family.
  20. www.cpsi.ahrq.gov/teamstepps-program/welcome-guides/caregivers.html
    July 01, 2023 - members, friends, or neighbors who care for them (hereafter referred to as "family caregivers" in this … While TeamSTEPPS tools were primarily created for healthcare workers, patients and family caregivers … This Guide highlights key aspects of the curriculum relevant to patients and family caregivers. … Patients and family caregivers should be directly involved in care teams’ discussions. … You, as the patient or family caregiver, are a member of the team.

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