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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_3_Application_508.pdf
June 02, 2025 - Strategy 1: Working with Patients & Families as Advisors (Tool 3)
Guide to Patient and Family Engagement … Are you a…
Patient
Family member of a patient
2. … Help develop or review informational
materials for patients and family members. … member
were in the hospital that were helpful to you or your family.
11. … Our patient and family advisors reflect the diversity of the patients and families we serve.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_3_Application_508.docx
June 02, 2025 - Strategy 1: Working with Patients & Families as Advisors (Tool 3)
Patient and Family Advisor Application … Are you a…
Patient
Family member of a patient
When was your care experience at this hospital? … : 1
Guide to Patient and Family Engagement :: 1
Which unit(s) provided care for you or your family member … Help develop or review informational materials for patients and family members. … member were in the hospital that were helpful to you or your family.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/pf-engagement-facilitator-guide.pdf
May 01, 2017 - • Discuss how to communicate an
adverse event to patients and family
members. … • Enlist the help of a translator for the
patient or family member when
necessary. … patient and
family engagement means that patients and
family members are involved beyond their own … members. … member of a patient
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www.ahrq.gov/hai/cusp/modules/patient-family-engagement/alt-text-tab.html
September 01, 2013 - member and providers surrounding a patient in a hospital bed
Slide 5
What is Patient Family … members to a team meeting to discuss their hospital stay
Ask patients and families to give feedback … and family member, gathered around a conference table
Slide 10
How to Engage Patients and … member cannot understand you
Help the patient and family understand the diagnosis, condition, … IDEAL Discharge Planning is an effective tool for ensuring patient and family member engagement and
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/resources/tools/engage/rfe-brochure.pdf
March 01, 2017 - What can I do as a resident
or family member to partner
with staff? … member
• Talk to and listen to staff to learn
ways you can improve care and
safety in your facility … members as partners
• Learn how you can prevent infections
1. … • Staff actively listen to residents
and families about what they want
and need
• Residents, families … members
• Actively encourage residents
and their families to take part in
planning the residents
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www.ahrq.gov/hai/cauti-tools/archived-webinars/health-literacy-slides.html
December 01, 2017 - Use strategies to educate patients and family members about catheter harms. … member cannot understand you (i.e., translator)
Slide 42
How to Engage Patients and Families … Slide 51
Scenario 1—a patient or family member requests an indwelling urinary catheter because the … If you/your family member needs to get out of bed for any reason, we will see him/her every hour and … Slide 52
Scenario 2—a patient or family member wants the patient to have an indwelling urinary catheter
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www.ahrq.gov/hai/cusp/modules/patient-family-engagement/sl-pat-fam.html
September 01, 2013 - Discuss how to communicate an adverse event to a patient and family members. … Involves patients and family members as:
Members of the health care team. … How to Work With Patient and Family Advisors 1
Invite two or three patients and family members … Get a translator’s assistance if the patient or family member cannot understand you. … IDEAL Discharge Planning is an effective tool for ensuring patient and family member engagement and education
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www.ahrq.gov/research/findings/final-reports/ptfamilyscan/ptfamilyex9.html
July 01, 2018 - Orders and discharge paperwork clarified, patients / families involved in decisions
Patients, families … , 170
New information discovered from family 46% of time. 52
Family member added 1 minute to rounding … member/ friend and is considered part of care team 177
Family, patient, nurses, and other providers … members" 57
Access to medical records by patients and families 169
Allow patients and … families to access medical records or online portals for information
Patients, family, provider, online
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_5_InfoSession_508.pptx
June 02, 2025 - Advisors do this by helping us learn first hand about what it’s like to be a patient or family member … Nobody knows better than patients and family members what it’s like to be in the hospital. … If you are a current patient or have received care here in the past 5 years, or you are the family member … Remember, when it comes to the experience of being a patient or family member, you are the experts. … member here.
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www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module5/engage-checklist.html
March 01, 2017 - members. … Provide opportunities to educate residents and family members concerning the AHRQ Safety Program for … and families. … Include residents and family members on the teams that are developing the plans to achieve the goal of … or family members to share their success stories with management and other teams.
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www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-advisers.html
May 01, 2017 - Involves patients and family members as—
Members of the health care team. … Patients and family members who received care at this hospital and want to help improve care experiences … Better experiences of care for patients, family members, clinicians, and staff. … Slide 29: Working With Patient and Family Advisors
Patients and family members as—
Essential … members.
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www.ahrq.gov/sites/default/files/wysiwyg/nhguide/6_TK1_T6-Managing_Resident_and_Family_Expectations_Final.pdf
October 01, 2016 - and Engage Residents and Family Members
Tool 6. … Let’s form teams of three: a family member, a
nurse, and an observer. … • When you are playing the family member—think about a recent situation where
a family member wanted … antibiotics for a resident and then you will play that
family member … From the family member view, what did you think of the reaction?
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www.ahrq.gov/nursing-home/resources/template-letter-families.html
August 01, 2022 - Template Letter For Consent - Families
Resource: Template Letter For Consent - Families
This … template letter can be used by long-term care facilities to gain consent from residents' family members … Source: AHCA/NCAL
Topic(s): Vaccination
Audience(s): Family Members
Format: DOCX
Publication
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www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/resources/tools/engage/leader.html
March 01, 2017 - Involving residents and family members in harm prevention efforts—
Promotes a comprehensive approach … Establish a relationship with residents and their family members so you can understand their needs and … Ask residents and family members to provide feedback on their experiences. … Recruit, orient, and support residents and family members to serve on councils. … Provide education to help residents and family members build skills, knowledge, and confidence to be
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www.ahrq.gov/sites/default/files/wysiwyg/nhguide/6_TK1_T6-Managing_Resident_and_Family_Expectations_Final.docx
October 01, 2016 - Let’s form teams of three: a family member, a nurse, and an observer. … When you are playing the family member—think about a recent situation where a family member wanted antibiotics … for a resident and then you will play that family member. … From the family member view, what did you think of the reaction? … Do you think a family member would have continued to request antibiotics?
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www.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/senior-leader.html
May 01, 2017 - Conduct “safety” care conferences and individual meetings with patients and family members to specifically … Provide opportunities to educate patients and family members concerning the surgical safety programs. … Include patients and family members on the teams that are developing patient education. … or family members to share their success stories with management and other teams.
… members.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_6_Checklist_508.docx
June 02, 2025 - Strategy 1: Working with Patients & Families as Advisors (Tool 6)
Strategy 1: Working with Patients … & Families as Advisors
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Strategy 1: Working With Patients & Families … care experiences I had as a patient or family member of a patient. … members. … Guide to Patient and Family Engagement
O Guide to Patient and Family Engagement :: 1
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www.ahrq.gov/patient-safety/patients-families/engagingfamilies/guide.html
December 01, 2017 - create partnerships between patients, families, and hospitals around the same goals. … The Guide was developed, implemented, and evaluated with the input of patients, family members, clinicians … and family members as advisors at the organizational level. … Strategy 2: Communicating to Improve Quality helps improve communication among patients, family members … members in the transition from hospital to home.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_6_Checklist_508.pdf
June 02, 2025 - Strategy 1: Working with Patients & Families as Advisors (Tool 6)
Guide to Patient and Family … Are you thinking about becoming a patient and family advisor? … care experiences I had
as a patient or family member of a patient … members … Adapted from resources from the Institute for Patient- and Family-Centered Care, Bethesda, MD.
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www.ahrq.gov/patient-safety/patients-families/engagingfamilies/index.html
March 01, 2023 - engagement, the Agency for Healthcare Research and Quality (AHRQ) developed a guide to help patients, families … patients and family members to participate as advisors. … Promote better communication among patients, family members, and health care professionals from the point … Engage patients and families in discharge planning throughout the hospital stay. … members, health professionals, and hospital administrators.