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www.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/implementation-guides/implementation-guide1/impguide1step2.html
March 01, 2019 - “The thing that impresses me with the family members is that not only do they keep us grounded, they … The Massachusetts team asks each family representative in the coalition to recruit another family … To identify family members, consider using the following strategies:
Ask providers if there are any … out to established caregiver leaders by partnering with existing grant programs and the Federation of Families … In Massachusetts , a family leader at Massachusetts Family Voices (a support organization for families
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module4/module-4-slides.pptx
March 01, 2017 - Members
AHRQ Safety Program for Long-Term Care: HAIs/CAUTI Long-Term Care Safety Modules
Teamwork … Complete, clear, brief, and timely
No jargon: using language the residents/families can understand
Making … members not available
Logistical challenges
Frequency of visitation
Language differences
AHRQ Safety … Modules
Teamwork and Communication | ‹#›
26
Barriers to Speaking Up for
Staff, Residents, and Families … tools, such as TeamSTEPPS, can improve communication and teamwork with staff, residents, and residents’ families
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www.ahrq.gov/sites/default/files/wysiwyg/NQS_overview_slides-2017.pdf
January 01, 2017 - How It Works
Improving health and health care quality
can occur only if all sectors, individuals,
family … members, payers, providers,
employers, and communities make it their
mission. … members are engaged as partners in their care
LONG-TERM GOALS
1. … Improve patient, family, and caregiver experience of care related to quality, safety, and
access across … members are engaged as partners in their care
Priority 3: Promoting effective communication and coordination
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_2_ComTipsBroch_508.pdf
June 02, 2025 - Tip 4: Tell us who your family
members or friends are and
how you want them to be
involved
Your … family or friends are welcome at [insert
hospital name]. … Family or friends can help you do
this. … Visit the hospital’s family resource room,
patient education center, or library. … Tip 4: Tell us who your family members or friends are and how you want them to be involved
Remember
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/injuries/fallspx/manapb8.html
December 01, 2017 - Falls Management Program: A Quality Improvement Initiative for Nursing Facilities
Appendix B25: Ways Families … Information and Training for Staff, Primary Care Providers, and Residents and their Families
Chapter … transfer and bathroom use
Always call for help from staff when you are unsure about helping your family … member get out of bed or go to the bathroom.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/Ways_To_Learn_More_508.docx
June 02, 2025 - Quality improvement
Patient safety
Working with patients and families as advisors
Improving discharge … Its Web site has information to help patients, families, clinicians, leaders, and others make informed … that empowers families to take part in their loved ones’ health care experiences. … in Boston, MA, established the Adult Patient and Family Council to help patients and their families … This program reduces readmissions and encourages patients and families to take a more active role in
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module7/module7-resolution-facilitator.pptx
August 24, 2015 - CANDOR Resolution: The actions associated with addressing the needs or issues of patients, families, … Some organizations choose to involve patients/families in some manner in the event analysis process. … Patients and family members, just like clinicians and other staff, have a desire to ensure that other … patients and families do not experience similar harm events. … However, patients and/or families frequently want to feel they are part of the improvement process.
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol1-4.html
June 01, 2023 - References
Past research on eliciting patient experience shows the capacity of patients and families … Second, it is also clearly essential to gather accounts from family members (or other close acquaintances … The challenge here is to identify how best to encourage patients and family members to report situations … for patterns in the types of diagnostic shortfalls described by different subgroups of patients and families … Describing diagnostic shortfalls so respondents know what to report
Determining when family/friends
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www.ahrq.gov/teamstepps-program/curriculum/team/tools/index.html
July 01, 2023 - Coordinating and communicating with other family members. … This TeamSTEPPS module includes several teamwork skills, tools, and strategies patients and their families … Working with patients and families as true partners entails:
Listening to and eliciting feedback … Resources available for patients and families include, for example, the Josie King Call Line—Condition … Help ("Condition H") , which enables parents and family members to call for immediate help if they
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/nicu_toolkit/nicupacket.pdf
December 01, 2013 - A Health Coach helps families/
caregivers adjust to working directly with the health care providers as … When infants are born before their due date or with health problems, families often need help
managing … Since they spend the first part of their
lives in the hospital, the babies and their families may find … ■ Family Psychosocial Screening. … ■ Early intervention programs provide, at no cost to families:
– Family education and counseling
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www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/nicupacket.pdf
December 01, 2013 - A Health Coach helps families/
caregivers adjust to working directly with the health care providers … When infants are born before their due date or with health problems, families often need help
managing … Since they spend the frst part of their
lives in the hospital, the babies and their families may fnd … ■ Family Psychosocial Screening. … ■ Early intervention programs provide, at no cost to families:
– Family education and counseling
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/tpc-profile-cooley.pdf
April 01, 2015 - All but the smallest practice introduced
care coordinators who communicated with families between visits … The
practices also partnered with patients and families to identify goals
and care strategies, which … Lessons Learned and Implications for Others
• Providers, family members, and staff participating in … this initiative agreed that team-based care,
care coordination, partnering with families/family-
centered … • Family participation was a lead driver of PCMH transformation.
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www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/resources/guides/infection-prevent.html
March 01, 2017 - Residents, family members, visitors, and staff may unknowingly spread germs to others by—
Coughing … Encourage residents, family members, visitors, and staff to cover their mouths and noses when sneezing … Promote hand hygiene for the resident, family members, and other staff.
II. … Ask your supervisor how to alert residents and family members to use alcohol-based hand wipes to help … All staff, family members, and visitors should wear PPE when isolation precautions are in place.
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www.ahrq.gov/news/blog/ahrqviews/world-patient-safety-day.html
September 01, 2023 - is a compilation of evidence-based best practices for improving patient safety through patient, family … Guide to Patient and Family Engagement in Hospital Quality and Safety describes critical opportunities … through strategies developed, implemented, and evaluated with the insights and suggestions of patients, family … members, clinicians, hospital staff, and hospital leaders. … Patient and Family Engagement for Perinatal Safety: AHRQ Safety Program for Perinatal Care helps labor
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/partnering-a.pdf
May 01, 2016 - A Patient and Family Advisory Committee (PFAC) is
a group of patients, family members, office staff, … PFAC can:
■ Help your doctors and their office staff learn from
your experience as a patient or a family … ■ Allow you and your family members to give your
opinions about planned changes and improvements … ■ Improve communication and build a better
relationship between you and your family members
and your … ■ Help you and your family understand how complex
medical care is and what your role can be in helping
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apiiid.html
June 01, 2010 - members of individuals with intellectual disabilities. … Information is collected on a regular, periodic basis concerning the rates of consumers and family members … members of consumers. … )
Data Source: Family Survey
Respondent: Family members of consumer
Mode of Data Collection: … (Adult), one for families with adult children who are consumers living outside the home (Guardian),
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www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/communicating-decisions-guide.docx
September 01, 2022 - Communicating With Patients and Families About Antibiotic Decisions – Facilitator Guide
AHRQ Safety … Program for Improving Antibiotic Use
1
Communicating With Patients and Families About Antibiotic Decisions … Ambulatory Care
Slide Title and Commentary
Slide Number and Slide
Communicating With Patients and Families … Misconceptions About Antibiotic Prescribing
SAY:
A common scenario clinicians face is a patient or family … member requesting antibiotics.
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www.ahrq.gov/patient-safety/reports/liability/silence.html
August 01, 2017 - Planning and Implementing the Patient Advocacy Reporting System in the Sanford Health System
Patient, Family … Member, and Clinician Perceptions of Disclosure of Adverse Events in Labor and Delivery
Patient Safety … . 3 The process should include a narrative from the patient and/or family, since they are typically … Regardless of who comes forward, it is about displaying empathy and remorse to the patient and family … Disclosure is not an event, it is a process, and it does not end until the patient or family says it
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/candor-acknowledgments.pdf
June 02, 2025 - synthesis
of best practices in the field, as informed by those most affected, including patients and families … George Washington University
CANDOR ACKNOWLEDGMENTS
Patient advocates provided patient and family … member perspectives while advising the national
project team at every phase of CANDOR development, … )
Patients and Family Members:
- Martin J.
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www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/rapid-response/rapid-response-fac-guide.html
July 01, 2023 - members, or others supporting the patient. … Patient and Family Engagement. … An acute situation that the physician or nurse, or patient or family members believe need immediate evaluation … patient and family engagement. … member activation criteria for a rapid response in addition to patient- and family-specific instructions