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  1. www.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/implementation-guides/implementation-guide1/impguide1step2.html
    March 01, 2019 - “The thing that impresses me with the family members is that not only do they keep us grounded, they … The Massachusetts team asks each family representative in the coalition to recruit another family … To identify family members, consider using the following strategies: Ask providers if there are any … out to established caregiver leaders by partnering with existing grant programs and the Federation of Families … In Massachusetts , a family leader at Massachusetts Family Voices (a support organization for families
  2. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module4/module-4-slides.pptx
    March 01, 2017 - Members AHRQ Safety Program for Long-Term Care: HAIs/CAUTI Long-Term Care Safety Modules Teamwork … Complete, clear, brief, and timely No jargon: using language the residents/families can understand Making … members not available Logistical challenges Frequency of visitation Language differences AHRQ Safety … Modules Teamwork and Communication | ‹#› 26 Barriers to Speaking Up for Staff, Residents, and Families … tools, such as TeamSTEPPS, can improve communication and teamwork with staff, residents, and residents’ families
  3. www.ahrq.gov/sites/default/files/wysiwyg/NQS_overview_slides-2017.pdf
    January 01, 2017 - How It Works Improving health and health care quality can occur only if all sectors, individuals, familymembers, payers, providers, employers, and communities make it their mission. … members are engaged as partners in their care LONG-TERM GOALS 1. … Improve patient, family, and caregiver experience of care related to quality, safety, and access across … members are engaged as partners in their care Priority 3: Promoting effective communication and coordination
  4. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_2_ComTipsBroch_508.pdf
    June 02, 2025 - Tip 4: Tell us who your family members or friends are and how you want them to be involved Your … family or friends are welcome at [insert hospital name]. … Family or friends can help you do this. … Visit the hospital’s family resource room, patient education center, or library. … Tip 4: Tell us who your family members or friends are and how you want them to be involved Remember
  5. www.ahrq.gov/patient-safety/settings/long-term-care/resource/injuries/fallspx/manapb8.html
    December 01, 2017 - Falls Management Program: A Quality Improvement Initiative for Nursing Facilities Appendix B25: Ways Families … Information and Training for Staff, Primary Care Providers, and Residents and their Families Chapter … transfer and bathroom use Always call for help from staff when you are unsure about helping your familymember get out of bed or go to the bathroom.
  6. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/Ways_To_Learn_More_508.docx
    June 02, 2025 - Quality improvement Patient safety Working with patients and families as advisors Improving discharge … Its Web site has information to help patients, families, clinicians, leaders, and others make informed … that empowers families to take part in their loved ones’ health care experiences. … in Boston, MA, established the Adult Patient and Family Council to help patients and their families … This program reduces readmissions and encourages patients and families to take a more active role in
  7. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module7/module7-resolution-facilitator.pptx
    August 24, 2015 - CANDOR Resolution: The actions associated with addressing the needs or issues of patients, families, … Some organizations choose to involve patients/families in some manner in the event analysis process. … Patients and family members, just like clinicians and other staff, have a desire to ensure that other … patients and families do not experience similar harm events. … However, patients and/or families frequently want to feel they are part of the improvement process.
  8. www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol1-4.html
    June 01, 2023 - References Past research on eliciting patient experience shows the capacity of patients and families … Second, it is also clearly essential to gather accounts from family members (or other close acquaintances … The challenge here is to identify how best to encourage patients and family members to report situations … for patterns in the types of diagnostic shortfalls described by different subgroups of patients and families … Describing diagnostic shortfalls so respondents know what to report Determining when family/friends
  9. www.ahrq.gov/teamstepps-program/curriculum/team/tools/index.html
    July 01, 2023 - Coordinating and communicating with other family members. … This TeamSTEPPS module includes several teamwork skills, tools, and strategies patients and their families … Working with patients and families as true partners entails: Listening to and eliciting feedback … Resources available for patients and families include, for example, the Josie King Call Line—Condition … Help ("Condition H") , which enables parents and family members to call for immediate help if they
  10. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/nicu_toolkit/nicupacket.pdf
    December 01, 2013 - A Health Coach helps families/ caregivers adjust to working directly with the health care providers as … When infants are born before their due date or with health problems, families often need help managing … Since they spend the first part of their lives in the hospital, the babies and their families may find … ■ Family Psychosocial Screening. … ■ Early intervention programs provide, at no cost to families: – Family education and counseling
  11. www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/nicupacket.pdf
    December 01, 2013 - A Health Coach helps families/ caregivers adjust to working directly with the health care providers … When infants are born before their due date or with health problems, families often need help managing … Since they spend the frst part of their lives in the hospital, the babies and their families may fnd … ■ Family Psychosocial Screening. … ■ Early intervention programs provide, at no cost to families: – Family education and counseling
  12. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/tpc-profile-cooley.pdf
    April 01, 2015 - All but the smallest practice introduced care coordinators who communicated with families between visits … The practices also partnered with patients and families to identify goals and care strategies, which … Lessons Learned and Implications for Others • Providers, family members, and staff participating in … this initiative agreed that team-based care, care coordination, partnering with families/family- centered … • Family participation was a lead driver of PCMH transformation.
  13. www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/resources/guides/infection-prevent.html
    March 01, 2017 - Residents, family members, visitors, and staff may unknowingly spread germs to others by— Coughing … Encourage residents, family members, visitors, and staff to cover their mouths and noses when sneezing … Promote hand hygiene for the resident, family members, and other staff. II. … Ask your supervisor how to alert residents and family members to use alcohol-based hand wipes to help … All staff, family members, and visitors should wear PPE when isolation precautions are in place.
  14. www.ahrq.gov/news/blog/ahrqviews/world-patient-safety-day.html
    September 01, 2023 - is a compilation of evidence-based best practices for improving patient safety through patient, family … Guide to Patient and Family Engagement in Hospital Quality and Safety describes critical opportunities … through strategies developed, implemented, and evaluated with the insights and suggestions of patients, familymembers, clinicians, hospital staff, and hospital leaders. … Patient and Family Engagement for Perinatal Safety: AHRQ Safety Program for Perinatal Care helps labor
  15. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/partnering-a.pdf
    May 01, 2016 - A Patient and Family Advisory Committee (PFAC) is a group of patients, family members, office staff, … PFAC can: ■ Help your doctors and their office staff learn from your experience as a patient or a family … ■ Allow you and your family members to give your opinions about planned changes and improvements … ■ Improve communication and build a better relationship between you and your family members and your … ■ Help you and your family understand how complex medical care is and what your role can be in helping
  16. www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apiiid.html
    June 01, 2010 - members of individuals with intellectual disabilities. … Information is collected on a regular, periodic basis concerning the rates of consumers and family membersmembers of consumers. … ) Data Source: Family Survey Respondent: Family members of consumer Mode of Data Collection: … (Adult), one for families with adult children who are consumers living outside the home (Guardian),
  17. www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/communicating-decisions-guide.docx
    September 01, 2022 - Communicating With Patients and Families About Antibiotic Decisions – Facilitator Guide AHRQ Safety … Program for Improving Antibiotic Use 1 Communicating With Patients and Families About Antibiotic Decisions … Ambulatory Care Slide Title and Commentary Slide Number and Slide Communicating With Patients and Families … Misconceptions About Antibiotic Prescribing SAY: A common scenario clinicians face is a patient or familymember requesting antibiotics.
  18. www.ahrq.gov/patient-safety/reports/liability/silence.html
    August 01, 2017 - Planning and Implementing the Patient Advocacy Reporting System in the Sanford Health System Patient, FamilyMember, and Clinician Perceptions of Disclosure of Adverse Events in Labor and Delivery Patient Safety … . 3 The process should include a narrative from the patient and/or family, since they are typically … Regardless of who comes forward, it is about displaying empathy and remorse to the patient and family … Disclosure is not an event, it is a process, and it does not end until the patient or family says it
  19. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/candor-acknowledgments.pdf
    June 02, 2025 - synthesis of best practices in the field, as informed by those most affected, including patients and families … George Washington University CANDOR ACKNOWLEDGMENTS  Patient advocates provided patient and familymember perspectives while advising the national project team at every phase of CANDOR development, … )  Patients and Family Members: - Martin J.
  20. www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/rapid-response/rapid-response-fac-guide.html
    July 01, 2023 - members, or others supporting the patient. … Patient and Family Engagement. … An acute situation that the physician or nurse, or patient or family members believe need immediate evaluation … patient and family engagement. … member activation criteria for a rapid response in addition to patient- and family-specific instructions

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