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  1. www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module4/guide.html
    March 01, 2017 - Tools Slides 9–21 Video 1.4: Communication Tools Communicating With Residents and FamilyMembers Slides 23–26 Video 1.2: Communication and Engaging the Family Addressing Challenges … Topic: Communicating With Residents and Family Members Method: Have staff sit in groups of three … members? … Ask staff about the best way to transparently inform the resident's family about what happened.
  2. www.ahrq.gov/patient-safety/reports/engage/teachback.html
    February 01, 2023 - Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families … In teach-back, you ask patients or family members to explain in their own words what they need to know … is a strategy for you to validate that you have explained information clearly and that patients and familymembers clearly understand what you have told them. … Teach-back is a proven strategy to ensure patients and their families clearly understand information
  3. www.ahrq.gov/patient-safety/reports/engage/choosing.html
    April 01, 2018 - Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families … Be Prepared To Be Engaged This strategy provides patients and family members with a card (the Be Prepared … strategy helps you validate that you have explained medical information clearly and that patients and familymembers understand what you have told them. … This strategy can help improve communication between team members and with the patient and family.
  4. www.ahrq.gov/innovations/will-work/appendix3.html
    February 01, 2021 - members. … Most important, all recognized that rounding with families would provide an immediate benefit to the  … It’s a matter of convincing faculty that involving families would lead to better decisionmaking. … [It was the] best way for actual decisions that got made and enacted for families. … It was good for the patients, the families, the physicians, and the staff.
  5. www.ahrq.gov/patient-safety/settings/esrd/resource/engagement.html
    December 01, 2014 - Patient and Family Engagement ESRD Toolkit The Patient and Family Engagement module of the … to recognize and overcome obstacles to patient engagement, explains how to engage patients and their families … infection reduction, and helps your facility determine next steps to better engage patients and their families … Presentation Slides [   Microsoft PowerPoint version - 18.05 MB ] Facilitator Notes [ Patient and Family … modules are: Creating a Culture of Safety Clinical Care Using Checklists and Audits Patient and Family
  6. Impoving Diagnosis (pdf file)

    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/improving_diagnosis_flyer.pdf
    April 01, 2019 - This guide encourages hospital patients and family members to be involved in their care. … quality of care: ■ Encourage patients and family members to participate as advisors. ■ Promote better … communication among patients, family members, and health care professionals from the point of admission … change-of-shift reports. ■ Engage patients and families in discharge planning throughout the hospital … Patients and families who engage with providers ask good questions and help reduce the chance of mistakes
  7. Impoving Diagnosis (pdf file)

    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/Improving_diagnosis_flyer.pdf
    April 01, 2019 - This guide encourages hospital patients and family members to be involved in their care. … quality of care: ■ Encourage patients and family members to participate as advisors … ■ Promote better communication among patients, family members, and health care professionals from the … ■ Engage patients and families in discharge planning throughout the hospital stay. … Patients and families who engage with providers ask good questions and help reduce the chance of mistakes
  8. www.ahrq.gov/patient-safety/reports/engage/start.html
    July 01, 2018 - Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families … Make Patients and Family Members Aware of the Changes Inform patients and their families about what … the practice is implementing and what the patients’ and families’ roles are in the process. … members’ roles in ensuring safe and effective care. … Identify global patient safety and patient and family engagement outcomes.
  9. www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/020-contact-info-sheet.docx
    October 01, 2024 - Contact Precautions: Information Sheet for Patients and Families Contact Precautions refers to the use … BEFORE YOUR VISIT Step 1: Before you visit your family member in their room, it is important to wash … Safety Program for MRSA Prevention | ICU & Non-ICU Contact Precautions Info Sheet for Patients and Family … Safety Program for MRSA Prevention | ICU & Non-ICU Contact Precautions Info Sheet for Patients and Family
  10. www.ahrq.gov/hai/cauti-tools/archived-webinars/engaging-nurse-physician-patient-slides.html
    August 01, 2018 - "Patient and family engagment is defined as patients, families and their representatives, and health … Carman et al., 2013, Health Affairs Images: 3 photos of patients and families engaging with health … through joint planning and evaluation Shared planning and decision-making (doing things with patients-families … Slide 52 Selected Resources For Engaging Patients and Families as Partners in Safety AHRQ CUSP … Slide 62 Next Steps: Assess your ICU’s level of engagement of nurses, physicians and patients/families
  11. www.ahrq.gov/topics/index.html?page=1
    January 01, 2012 - Patient and Family Engagement A set of behaviors by patients, family members, and health professionals … and a set of organizational policies and procedures that foster both the inclusion of patients and familymembers as active members of the health care team and collaborative partnerships with providers and
  12. www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/communicating-decisions-slides.pptx
    September 01, 2022 - Communicating with Patients and Families around Antibiotic Decisions - Slides Communicating With Patients … and Families About Antibiotic Decisions Ambulatory Care AHRQ Safety Program for Improving Antibiotic … No. 17(22)-0030 September 2022 Communicating With Patients and Families AHRQ Safety Program for Improving … Care 10 Third Scenario – Concern Friend or Family Member With Different Management Problem … : Another clinician has prescribed antibiotics for a family member who sounds like they have similar
  13. www.ahrq.gov/patient-safety/patients-families/engagingfamilies/howtogetstarted/index.html
    December 01, 2017 - and Safety, a tested, evidence-based resource to help hospitals work as partners with patients and families … How patient and family engagement can benefit your hospital. … How senior hospital leadership can promote patient and family engagement. … specific advice and suggestions on how senior leaders can create a supportive environment for patients and families … users can implement any of the following Guide strategies: Strategy 1: Working With Patients and Families
  14. www.ahrq.gov/patient-safety/reports/engage/interventions/handoff-slides.html
    May 01, 2017 - Warm Handoff Patient and Family Engagement in Primary Care Slide 1: Warm Handoff AHRQ Guide … Patient and Family Advisory Councils (PFAC). Team-based Care. Medication Management. … Family engagement in care. Structured communication tools. … Strategy to encourage bi (or tri) directional communication with patients, family members and the care … Engage all members in team-based care, including patients and families.
  15. www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/tools/tool-7/share-tool7.pdf
    April 01, 2014 - The use of unqualified interpreters—such as a family member, friend, or unqualified staff member—is … choose from among the options, not to make the decision for them. › Recognize that in many cultures, familymembers are deeply involved in health decisions. … Involve extended family members, when appropriate, in shared decisionmaking and when planning care. … Gently ask patients or family members to convey the information in their own words to make sure
  16. www.ahrq.gov/research/findings/final-reports/ptfamilyscan/ptfamilyex14.html
    July 01, 2018 - Guide to Patient and Family Engagement Exhibit 14. … Organized by Component Previous Page Next Page Table of Contents Guide to Patient and Family … Protocol Guide component Main topics covered Component 1: Patient and family … Component 2: Patient and family "organizational partnership" Information about programs. … Descriptions of patient/family members' roles.
  17. www.ahrq.gov/patient-safety/reports/engage/results.html
    March 01, 2017 - Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families Results … member or friend with them to the appointment, particularly if expecting bad news. … The provider can be a coach or instructor to empower patients and family members to be engaged in their … Care team models, including approaches to frame the patient and family members as part of the care team … members as advisors, board members, or active participants in their care.
  18. www.ahrq.gov/antibiotic-use/long-term-care/improve/discuss-concerns.html
    June 01, 2021 - Try using the DESC technique when conflicts develop with residents and/or their family members. … members about several different topics. … Poster – Talking With Residents and Family Members About Antibiotics (PDF, 216.3 KB) Poster – Talking … With Residents and Family Members About Urinary Tract Infections (PDF, 115 KB) Poster – Talking With … Residents and Family Members About Respiratory Tract Infections (PDF, 117.3 KB) Poster – DESC Technique
  19. www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=22
    September 13, 2023 - Hospital Interpreter services H-IN5 Patient used friend or familymember as interpreter Adult Hospital Interpreter services … Hospital Interpreter services H-IN8 Patient used friend or familymember as interpreter (same as H-IN5) Adult Hospital Interpreter services … members as interpreters because that was what patient preferred Adult Hospital
  20. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol4/Advances-Becker_3.pdf
    January 09, 2008 - family sizes, along with geographically dispersed family members, make it difficult to provide … These demographic trends highlight the need for innovative support systems for family members and their … and friends to aging family members. … Of the two caregivers, one gave access to their blog to family members. … Digital family portraits: Supporting peace of mind for extended family members.

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