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  1. www.ahrq.gov/patient-safety/reports/engage/addresources.html
    April 01, 2018 - Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families … Environmental Scan The environmental scan report describes approaches to engage patients and families … A patient and family advisory committee is a group of patients, family members, office staff, and primary … It helps you and your family better understand your care and treatment options, so you can select the … many strategies that could improve patient safety in primary care settings by engaging patients and families
  2. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.pdf
    June 02, 2025 -  Identify family members who should be partners in care and put their names on the white board … ”  Help patients and family members articulate their concerns when needed. … members wanted to know Supportive behaviors: Supporting patients and families as they engage …  Helped patients and family members articulate their concerns when needed  Used plain language …  Invited patient and family members to take notes  Identified others to answer questions, if
  3. www.ahrq.gov/patient-safety/patients-families/engagingfamilies/strategy3/index.html
    December 01, 2017 - stronger engagement, Agency for Healthcare Research and Quality developed the Guide to Patient and Family … and Safety, a tested, evidence-based resource to help hospitals work as partners with patients and families … Patients and families can play a role to make sure these transitions in care are safe and effective. … members in the process … Strategy 1: Working With Patients and Families as Advisors Strategy 2: Communicating to Improve Quality
  4. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
    June 02, 2025 - Identify family members who should be partners in care and put their names on the white board in the … Help patients and family members articulate their concerns when needed. … members wanted to know Supportive behaviors: Supporting patients and families as they engage Reacted … Helped patients and family members articulate their concerns when needed Used plain language Invited … patient and family members to take notes Identified others to answer questions, if needed Clinician
  5. Facilitator-Notes (doc file)

    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module4/facilitator-notes.docx
    March 01, 2017 - members. … members. … words in the language the resident and family members understand best. … member in conversation around the family member’s concerns. … Does the family member understand what is being said?
  6. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/pfengagement-senior-checklist.docx
    May 01, 2017 - Conduct “safety” care conferences and individual meetings with patients and family members to specifically … Provide opportunities to educate patients and family members concerning the surgical safety programs. … Include patients and family members on the teams that are developing patient education. … or family members to share their success stories with management and other teams. … members.
  7. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.docx
    April 01, 2011 - Patient and family engagement encompasses behaviors by patients, family members, clinicians, and hospital … can: Give feedback on what the current discharge process feels like as a patient or family member Contribute … Assess family visitation policies Family members cannot be part of the health care team if they are not … Negotiating interactions with family members can be sensitive. … members should be involved in discharge planning and how to interact with those family members.
  8. www.ahrq.gov/patient-safety/reports/engage/intro.html
    March 01, 2017 - Interventions Environmental Scan Report Background Patient and family engagement … adopt new behaviors to increase patient and family engagement to improve patient safety. … literature, and receiving input from domain experts in patient safety, primary care, and patient and familymembers, and health professionals and a set of organizational policies and procedures that foster both … the inclusion of patients and family members as active members of the health care team and collaborative
  9. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module5/engagemt-checklist.docx
    March 01, 2017 - members. … Provide opportunities to educate residents and family members concerning the AHRQ Safety Program for … and families. … Include residents and family members on the teams that are developing the plans to achieve the goal of … or family members to share their success stories with management and other teams.
  10. www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items.html
    October 01, 2023 - Why are friends and family members included as interpreters? … Testing has shown that respondents often include friends and family members as interpreters even when … During this hospital stay, how often did you use a friend or family member as an interpreter when you … During this hospital stay, how often did you use a friend or family member as an interpreter when you … During this hospital stay, did you use friends or family members as interpreters because that was what
  11. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.pdf
    April 01, 2011 - Patient and family engagement encompasses behaviors by patients, family members, clinicians, and hospital … can: • Give feedback on what the current discharge process feels like as a patient or family member … :: 15 Assess family visitation policies Family members cannot be part of the health care team if … • Negotiating interactions with family members can be sensitive. … members should be involved in discharge planning and how to interact with those family members.
  12. www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/rapid-response/tool-rapid-response-systems.html
    July 01, 2023 - Activation can done by anyone—a nurse, maternity care provider, or a patient or family member—who senses … Units may consider including patient and family member activation criteria for a rapid response in addition … An acute situation that the provider or nurse or patient or family member believes needs immediate evaluation … Activation mechanism may differ for staff as compared with patients and family members. … Lastly, a routine approach for communicating the process for patient/family member rapid response activation
  13. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/rapid-response/tool_rapidresponse-systems.docx
    May 01, 2017 - · Units may consider including patient and family member activation criteria for a rapid response in … members at admission. … Activation mechanism may differ for staff as compared with patients and family members. … Lastly, a routine approach for communicating the process for patient/family member rapid response activation … members.
  14. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/educational-bundles/urine-culturing/antibiotic-stewardship/abx-stewardship-part1.pptx
    March 01, 2017 - Some providers and family members will welcome the information, while others may challenge it. … How might you communicate with residents and family members who insist on antibiotics being prescribed … Pressure from residents and family members may lead to inappropriate use of antibiotics or lab tests … How might you respond to a resident or family member who requests, expects or maybe even insists that … Be sure to include residents and family members in your discussions.
  15. www.ahrq.gov/sites/default/files/wysiwyg/nursing-home/best-practices-empowering-residents.pdf
    May 01, 2022 - Best Practices to Help Nursing Home Residents and their Families to Reduce the Impact of Social Isolation … ENCOURAGING FAMILY PARTICIPATION Family members can help prevent and reduce social isolation. … , request improvements, and engage with other family members. … If a family council does not exist, inform families about their right to form one and encourage participation … AHRQ Pub No. 22-0016-3-EF May 2022 www.ahrq.gov https://theconsumervoice.org/issues/family/family-council-center
  16. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/bepreparedpt_famguide.pdf
    June 02, 2025 - A Guide for Patients and Families Be Prepared! … A Guide for Patients and Families How can you prepare for appointments? … Guide to Patient and Family Engagement in Primary Care Acrobat Accessibility
  17. www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/mcc-summit/mcc-summit-vick-wolff.pdf
    November 01, 2020 - A Mixed Methods Review of Person and Family Engagement in the context of Multiple Chronic Conditions … 2 Defining Engagement 3 “A set of behaviors by individuals, family members, and health professionals … members as active members of the health care team and collaborative partnerships with providers … Conceptualizing Engagement 4 Definition of engagement: “Patients, families, their representatives, … Purposes of engagement: 1) To satisfy desires and expectations of patients and families in healthcare
  18. www.ahrq.gov/evidencenow/tools/keydrivers/engage-patients-families.html
    November 01, 2018 - More advanced practices can integrate patients and family members into their quality improvement teams … Another advanced strategy for partnering with patients and families is forming a Patient and Family Advisory … Support patient and family engagement in their own evidence-based care Clinicians and other team members … at home is often critical to following through on care plans, practices can invite patients to bring familymembers or friends with them.
  19. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_4_PPT_508.pdf
    June 02, 2025 - Patient and family engagement: • Creates an environment where patients, families, clinicians, and … • How do patients and families feel at discharge? … (continued) Clinicians and hospital staff Patients and family members • Are taught that discharge … (continued 2) • [Insert 1 to 2 experiences from real patients or family members on what the discharge … members who will be caregivers – Patient has no family or other support – Family caregiver has not
  20. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/pfepc-fullguide-appa-final508.pdf
    June 02, 2025 - The Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families The … Be Prepared Note Sheet The Be Prepared Note Sheet is given to patients and family members before their … It can be given to the patient and family member at check-in or during rooming so they have time to … , you may want to consider including posters where they will be most visible to patients and their familymembers.

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