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  1. teamstepps.ahrq.gov/patient-safety/reports/engage/medlist.html
    October 01, 2022 - Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families … Guide to Patient and Family Engagement in Hospital Quality and Safety Guide to Improving … The Create a Safe Medicine List Together strategy engages patients and families to actively participate … Staff within your practice will work with patients and their families to develop a complete and accurate … Medication safety in primary care requires a team approach, engaging the patient and his or her family
  2. teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/candor-acknowledgments.pdf
    September 14, 2017 - synthesis of best practices in the field, as informed by those most affected, including patients and families … George Washington University CANDOR ACKNOWLEDGMENTS  Patient advocates provided patient and familymember perspectives while advising the national project team at every phase of CANDOR development, … )  Patients and Family Members: - Martin J.
  3. teamstepps.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2022qdr-mepsmethods.pdf
    December 01, 2022 - From 2014 to 2017, families were asked whether anyone age 5 and above in their family spoke a language … Nonelderly families included families in which at least one person was under age 65. … This analysis did not include elderly families in which all people were age 65 years or above. … members. … members’ ability to receive treatment and receive it without delay.
  4. teamstepps.ahrq.gov/antibiotic-use/long-term-care/safety/teamwork.html
    June 01, 2021 - Teamwork and Communication – Facilitator Guide (DOCX, 2.2 MB) Poster – Talking With Residents and FamilyMembers About Antibiotics  (PDF, 216.3 KB KB) Poster – Talking With Residents and Family Members About … Urinary Tract Infections  (PDF, 115 KB) Poster – Talking With Residents and Family Members About Respiratory
  5. teamstepps.ahrq.gov/teamstepps-program/curriculum/communication/tools/index.html
    July 01, 2023 - Further, messages from patients, their family caregivers, and nonclinical staff are often less attended … Patient and family caregiver Ask both the patient and a designated family caregiver to repeat the schedule … Use virtual meetings to allow designated family members to participate without being physically present … These communication styles may also differ from those of patients and family caregivers.  … The patient and her family decide they no longer want aggressive measures taken and request that the
  6. teamstepps.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes4.html
    August 01, 2022 - How does the culture support or inhibit disclosing information to staff, patients, and families when … Engaging patients and family members as soon as possible following the event to secure their unique and … As time passes, patients and families start to develop distrust of the organization and might believe … Resources available to help your organization engage patients and families include: AHRQ's Guide to … Support of the patient and family—providing patients and families with honest and transparent information
  7. teamstepps.ahrq.gov/cahps/surveys-guidance/hospice/index.html
    December 01, 2023 - information on patient/caregiver experiences that can be publicly reported to beneficiaries and their familymembers to help them select a hospice program, Support hospices with their internal quality improvement … following measures of patient experience: Hospice team communication Getting timely care Treating familymember with respect Providing emotional support Providing support for religious and spiritual beliefs … members in hospice care.
  8. teamstepps.ahrq.gov/teamstepps-program/curriculum/situation/tools/whats.html
    June 01, 2023 - Did anyone ask the patient and family caregivers for their perspectives? … Consider the impact of your actions and recommendations on the patient and family. … Ask yourself, if this were my family member, would I think the same way? … Diagnostic reflective practice includes action, including communicating with the patient and family caregivers
  9. teamstepps.ahrq.gov/patient-safety/settings/hospital/candor/impguide.html
    August 01, 2022 - Pharmacy Multiple Settings Quality Measures Reports Engaging Patients and Families … Conducting ongoing communications and education with staff, patients, and families about the organization's … Engaging staff, patients, and families in the planning, implementation, and evaluation of the CANDOR … improved patient safety outcomes, and improved patient satisfaction scores by engaging patients and families … The organization should also incorporate the perspectives and input of patients and family members in
  10. teamstepps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/hospital-efficiency-resources.pdf
    May 01, 2023 - To promote stronger engagement, AHRQ developed a guide to help patients, families, and health professionals … -Patient-and-Family- Partnership-Councils-and-Beyond-Primer.pdf This workbook is designed to spark … dialogue and generate next steps for partnering with patients and families. … Guide to Patient and Family Engagement in Hospital Quality and Safety 5. … Patient- and Family-Centered Care Organizational Self-Assessment Tool 6.
  11. teamstepps.ahrq.gov/patient-safety/reports/engage/strategies.html
    April 01, 2018 - Español FAQs Home Patient Safety Engaging Patients and Families … Patient Safety Resources by Setting Quality Measures Reports Engaging Patients and Families … Guide to Patient and Family Engagement in Hospital Quality and Safety Guide to Improving … Evidence-Based Strategies To Engage Patients and Families To Improve Patient Safety This … is composed of four evidence-based strategies that promote meaningful engagement with patients and families
  12. teamstepps.ahrq.gov/health-literacy/professional-training/informed-choice/audio-script.html
    September 01, 2020 - members or friends. … Do not defer to the patient's wishes that friends or family members interpret for you. … The patient has a right to have a friend of family member interpret for them. … So instead of deferring to a patient's wish that friends or family members interpret, have both interpreters … You can start doing this by encouraging your patients to have a trusted family member or friend with
  13. teamstepps.ahrq.gov/health-literacy/professional-training/shared-decision/workshop/mod3-guide.html
    September 01, 2020 - Having a family member, minor child, friend, or unqualified staff member interpret is not advisable. … When a family member interprets, the person may impose personal views of your patient's health, and this … Using family members may not be advisable because they may editorialize. … Gently ask patients or family members to convey back in their own words. … Try to involve extended family members when planning care.
  14. teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/implementing-guide.pdf
    March 01, 2017 - engagement • Developing resident councils Tools and resources to engage residents and family membersmembers. … member requests that an indwelling urinary catheter be inserted, it is important to consider alternatives … and families. … Kaiser Family Foundation.
  15. teamstepps.ahrq.gov/evidencenow/tools/keydrivers/description.html
    October 01, 2020 - In some practices, patients and patients’ family members have been productive members of the QI Team. … Support patient and family engagement in their own evidence-based care Clinicians and other team members … members or friends with them. … More advanced practices can integrate patients and family members into their quality improvement teams … Another advanced strategy for partnering with patients and families is forming a Patient and Family Advisory
  16. teamstepps.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes1.html
    August 01, 2022 - Pharmacy Multiple Settings Quality Measures Reports Engaging Patients and Families … Support patients, families, and caregivers. Reduce litigation frequency and costs. … The goals of the CANDOR process are to demonstrate respect for the patients, families, and caregivers … traditional response to harm events involves little to no involvement of, or communication with, patients and families … With the CANDOR process, the organization proactively addresses patient and family needs.
  17. teamstepps.ahrq.gov/antibiotic-use/long-term-care/improve/index.html
    September 01, 2021 - Collection of Specimens Discussing Concerns with Antibiotic Prescribers Discussing Concerns with Family … about residents with health care practitioners, and discussing infectious concerns about residents with familymembers and caregivers are also offered as narrated presentations that you can view and listen to. … Prescribers (presentation and narrated presentation) Discussing Infectious Concerns About Residents With FamilyMembers and Caregivers (presentation and narrated presentation) Sustaining Your Antibiotic Stewardship
  18. teamstepps.ahrq.gov/news/newsletters/e-newsletter/883.html
    October 01, 2023 - Family-Observed Quality and Safety Concerns Can Improve Hospital Care for Children With Medical Complexity … Family-Observed Quality and Safety Concerns Can Improve Hospital Care for Children With Medical Complexity … identify what their families saw as priorities for improving the safety and quality of care. … Researchers concluded that soliciting and listening to patient/family expertise can improve the patient … /family care experience and increase trust in providers and hospital systems.
  19. teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_2_Nurse_Chklst_508.pdf
    June 04, 2013 - Report Checklist  Introduce the nursing staff to the patient and family. … Invite the patient and family to take part in the bedside shift report. …  Conduct a verbal SBAR report with the patient and family. … Use words that the patient and family can understand. S = Situation. … • Ask the patient and family what the goal is for the next shift.
  20. teamstepps.ahrq.gov/patient-safety/settings/hospital/fall-tips/index.html
    February 01, 2021 - Pharmacy Multiple Settings Quality Measures Reports Engaging Patients and Families … The primary aim of this AHRQ-funded research (grant number P30HS023535) was to help patients and familymembers work with nurses and other healthcare providers to reduce falls in hospitals. … enhanced the Fall Tailoring Interventions for Patient Safety (TIPS) Toolkit to optimize patient and family … By leveraging health information technology, this enhanced intervention engages patients and families

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