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preventiveservices.ahrq.gov/teamstepps-program/index.html
Videos
Patient Videos
Access three videos that feature patient or family caregiver … outcomes by improving communication and teamwork skills among healthcare teams, including patients and family … Patients & Family Caregivers
Frontline Providers
Administrators
Experienced Trainers
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preventiveservices.ahrq.gov/news/blog/ahrqviews/patient-workforce-safety.html
March 01, 2023 - resources are built around four foundational areas: culture, leadership and governance; patient and family … Tools to Engage Patients and Families in Making Healthcare Safer : Patients and families are powerful … Surveys on Patient Safety Culture: This family of surveys asks healthcare providers and staff about … AHRQ looks forward to working with HHS, Federal partners, healthcare leaders, patient and family advocates
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preventiveservices.ahrq.gov/patient-safety/settings/hospital/candor/impguide/apc.html
August 01, 2022 - Hospital
Fall Prevention in Hospitals Training Program
Hospital Resources
CANDOR
Family-Centered … Pharmacy
Multiple Settings
Quality Measures
Reports
Engaging Patients and Families …
Physician Champion
Nurse Champion
Patient and Family
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/dx-journey-presenter-notes.pdf
March 01, 2022 - Kane’s Diagnostic Team
Patient and Family
Members:
Specialty Care Team: Primary Care Team:
Dr … Kane and his family fondly. … Based on those results, I had a family
meeting with Mr. … Kane and his family fondly. … Based on those results, I had a family meeting with Mr.
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preventiveservices.ahrq.gov/antibiotic-use/ambulatory-care/index.html
October 01, 2022 - Learning strategies for communicating with patients, their families, and colleagues about antibiotic … Full Diagram
Learn strategies for communicating with colleagues, patients, and families about antibiotic … recommended that you review the content in “Learn strategies for communicating with colleagues, patients, and families … recommended that you review the content in “Learn strategies for communicating with colleagues, patients, and families … activities in your practice” and “Learn strategies for communicating with colleagues, patients, and families
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preventiveservices.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/medication/safe-medication-slides.html
July 01, 2023 - Pharmacy
Multiple Settings
Quality Measures
Reports
Engaging Patients and Families … Patient and Family Engagement (CUSP Module). … Communication with patient/family. … Provide patient/family education regarding oxytocin use. … Communication with patient/family.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module4/module4_slides_best-practices.pptx
November 20, 2014 - Physical or occupational
therapist
Other staff assigned to the unit on a regular basis
Patient and family … unit – among nurses, nurses and assistants, nurses and physicians, and nurses and patients and their families … Don’t forget prevention education for the patient, family members, and significant others.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/tpc-profile-solberg.pdf
April 01, 2015 - focused on five key areas:
• Continuous access and communication between the HCH
and the patient and family … registries to identify gaps in care and manage
services
• Care coordination for improved patient- and family … -
centered care
• Care plans for patients with chronic or complex conditions
and their families … care of complex patients
o Routine use of secure email to support self-management for patients and families
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preventiveservices.ahrq.gov/ncepcr/research/care-coordination/pcmh/faq.html
August 01, 2022 - The National Resource Center for Patient/Family-Centered Medical Home (formerly The National Center … I am seeking help with obtaining appropriate medical care for myself or a family member, or I’m having
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preventiveservices.ahrq.gov/cpi/about/nac/pcortf-snac.html
November 01, 2022 - Chair, Department of Family Medicine
Adventist Health White Memorial Medical Center
John C. … Hellman Endowed Professor and Chair
Department of Family and Community Medicine
University of California … Professor
Population and Quantitative Health Sciences and Family Medicine and Community Health
Chief … Assistant Secretary for Children and Families
North Carolina Department of Health and Human Services
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preventiveservices.ahrq.gov/news/newsroom/case-studies/201527.html
September 01, 2015 - resources have helped WHA member hospitals improve hospital safety, prevent falls, and increase patient and family … More recently, WHA started using other AHRQ tools, including the Guide to Patient and Family Engagement … This guide focuses on four primary strategies to promote patient/family engagement in hospital safety … AHRQ Product(s):
Comprehensive Unit-based Safety Program (CUSP),
Guide to Patient and Family
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/tpc-profile-calman.pdf
April 01, 2015 - Community Health Center
Principal Investigator: Neil Calman, MD
Institution: The Institute for Family … of Transformation Efforts
Fourteen Federally-Qualified Health Centers (FQHCs) in the
Institute for Family … Number and Type of Practices
This project included 14 FQHCs
belonging to the Institute for Family … Similarities between
the PCMH model and the network’s
established family-centered approach to
patient
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preventiveservices.ahrq.gov/talkingquality/measures/setting/long-term-care/nursing-home/examples.html
April 01, 2019 - Percentage of family members of long-stay residents reporting how often the resident looked and smelled … Whether the facility has resident councils, family councils, or both.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medical-office-ve-suppl-item-set-english-2023.docx
January 01, 2023 - We ask for patient or family member input on ways to make patient visits more efficient
1
2
3
4 … Patient and family member preferences have led to changes in our workflow
1
2
3
4
5
9
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preventiveservices.ahrq.gov/hai/cusp/modules/nursing/nursing-notes.html
December 01, 2012 - Teamwork and Communication
Apply CUSP
Role of the Nurse Manager
Spread
Patient and Family … By ensuring that staff, patients, and patients' families are communicating, nurse managers help unit … Patient- and family-centered care
Nurse managers work with patients, families, and unit staff to develop … patient- and family-focused care plans. … Involving patients and their families in their care ensures the best possible care for the patient and
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_2-team-structure-speaker-notes.pdf
July 01, 2023 - , anesthesiologists,
technicians, pharmacists, midwives
Don’t forget the patient and their families … Patients and their families should be embraced and valued as contributing
partners to patient care. … Example resources:
The AHRQ‐funded Guide to Patient and Family Engagement in Hospital Quality and
Safety … PFCC/Pages/default.aspx
https://www.patientsafety.org/
https://www.ahrq.gov/patient-safety/patients-families … anesthetists, nurse
practitioners, and L&D staff nurses;
• Physicians, including obstetricians, family
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preventiveservices.ahrq.gov/patient-safety/settings/hospital/red/toolkit/index.html
April 01, 2023 - Pharmacy
Multiple Settings
Quality Measures
Reports
Engaging Patients and Families … Medical Records
Confer With the In-Hospital Medical Team
Arrange To Meet With Patient, Family … Phone and Video
Handling Patient Refusal of Language Assistance
Understanding the Role of Family … Patient Outcome Survey (phone version)
References
Tool 7: Understanding and Enhancing the Role of Family … Boston University School of Medicine have developed Tool 7: Understanding and Enhancing the Role of Family
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preventiveservices.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes6.html
August 01, 2022 - Pharmacy
Multiple Settings
Quality Measures
Reports
Engaging Patients and Families … Module 5 provides detailed information concerning the elements of disclosure to patients and families … The patient and the family are the first victim(s) after an event, but the second-victim is the caregiver … The second-victim understands that disclosure of the event will occur with the patient and/or family … and might be concerned about whether the patient and/or family will choose to sue the organization.
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preventiveservices.ahrq.gov/challenges/patient-safety-tools/index.html
February 01, 2024 - Tools for consideration:
Guide to Patient and Family Engagement in Hospital Quality and Safety helps … hospitals work as partners with patients and families to improve quality and safety. … Includes an implementation handbook and tools for patients, families, and clinicians. … Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families offers … with the design, production, execution, judging, or distribution of the Challenge, or their immediate family
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/abate/faqs/faq-targeted-decolonization.pdf
March 01, 2022 - What if a patient or patient’s family would like more information? … If more information is needed,
the patient/patient’s family should be directed to the patient’s nurse … What if a patient or patient’s family would like more information?