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pcmh.ahrq.gov/teamstepps-program/index.html
Videos
Patient Videos
Access three videos that feature patient or family caregiver … outcomes by improving communication and teamwork skills among healthcare teams, including patients and family … Patients & Family Caregivers
Frontline Providers
Administrators
Experienced Trainers
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pcmh.ahrq.gov/sites/default/files/wysiwyg/evidencenow/tools-and-materials/key_drivers_descriptions.pdf
February 01, 2019 - In some practices, patients and patients’
family members have been productive members of the QI Team … Successful patient
and family engagement also involves checking understanding, eliciting values and … members or friends
with them. … More advanced practices can integrate patients and
family members into their quality improvement teams … Another advanced strategy for partnering with patients and families is forming
a Patient and Family
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/audio-script-healthcare-professionals-training.pdf
January 18, 2017 - members or friends … • Do not defer to the patient’s wishes that friends or family members interpret for you. … The patient has a right to have a friend of family member interpret for them. … So instead of
deferring to a patient’s wish that friends or family members interpret, have both interpreters … You can start doing this by encouraging your patients to have a trusted family
member or friend with
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pcmh.ahrq.gov/funding/grantee-profiles/grtprofile-bell.html
March 01, 2022 - Deaconess Medical Center in Boston, who is creating a shared language that encourages patients and families … “But patients and families describe diagnostic breakdowns using different words and concepts, including … With input from patients, families, clinicians, and experts in diagnostic safety, Dr. … Funded by the Society to Improve Diagnosis in Medicine, this study found that patients and families who … the foresight to fund research at the intersection of health information transparency, patient and family
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pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/module5-situation-monitoring.pptx
January 10, 2022 - members to speak up if they have questions or concerns about anything they see, hear, or experience … Did anyone ask the patient and family for their perspectives? … Ask yourself, if this were my family member, would I think the same way?
What are the next STEPS? … Do I know what the patient/family are thinking?
If this, what else? … How would this affect the patient and family?
Who will be affected/involved?
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pcmh.ahrq.gov/sites/default/files/wysiwyg/patient-safety/reports/issue-briefs/telediagnosis.pdf
August 03, 2020 - • It may be better than an office-based
history to the extent that other family
members can be involved … members … Communication of
Diagnoses
• Communication may be enhanced
if family members participate
and facilitate … members … Family Involvement • Video visits provide an opportunity to
engage patients and families.
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pcmh.ahrq.gov/news/blog/ahrqviews/home-health-quality-improvement.html
December 01, 2022 - Respect for the patient and the family under this circumstance is critical. … To ensure this trust, patients and their families must be involved in selecting and designing what is … For example, what training and support do patients and their families receive to help them manage care … Do patients and their families get guidance about obtaining the necessary equipment or how to use it? … Do patients and their families understand medication regimens and administration?
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pcmh.ahrq.gov/hai/quality/tools/cauti-ltc/education-bundles.html
February 01, 2019 - educational materials for in-service training of facility staff, and when appropriate, residents and families … and Maintenance
Provides best practice strategies that clinicians, frontline staff, residents, and families … communication strategies to address alternatives to antibiotic use with providers, LTC staff, and residents and family … members.
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pcmh.ahrq.gov/patient-safety/resources/learning-lab/acute-care-long-desc.html
June 01, 2020 - Patient Safety Resources by Setting
Quality Measures
Reports
Engaging Patients and Families … The project aims were to:
Engage patients and their family caregivers in the design of health information … incorporates a patient-centered care approach into clinicians’ daily routine and enhances the patient and family … A bedside display that allows patients, their families, and providers to access information about the … Towards analytics of the patient and family perspective: a case study and recommendations for data capture
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pcmh.ahrq.gov/patient-safety/settings/ambulatory/tools.html
February 01, 2018 - Pharmacy
Multiple Settings
Quality Measures
Reports
Engaging Patients and Families … The Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families is … Patient and Family Engagement in the Surgical Environment features slide sets, facilitator notes, guides … , tools, and videos help staff of ambulatory surgery centers engage patients and families in their care … Topics in the toolkit include teamwork and communications, coaching clinical teams, patient and family
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pcmh.ahrq.gov/evidencenow/projects/heart-health/evidence/blood-pressure.html
March 01, 2021 - Partner with Patients, Families & Communities Assessment Tool {Awaiting permission from AMA ]
This … brief tool is designed to help clinicians partner with patients, families, and communities to assess … implement techniques and protocols to M easure accurately, A ct rapidly, and P artner with patients, families … Supporting Your Loved One With High Blood Pressure
This tip sheet for family members or friends of … Supporting Your Loved One With High Blood Pressure (Spanish)
This tip sheet in Spanish for family members
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pcmh.ahrq.gov/talkingquality/distribute/promote/act-early/identify.html
November 01, 2018 - To reach the very sick, you may need to identify as your primary audience the family members and close … Women make most of the health care decisions in families. … You could also appeal to the concern women have for the health of their family and close friends.
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pcmh.ahrq.gov/news/blog/ahrqviews/financial-strains-healthcare.html
November 01, 2023 - Consequently, many individuals and families face financial strain in accessing healthcare. … Some families have high out-of-pocket costs for insurance premiums and medical bills. … Even in families with incomes four or more times above the federal poverty level, financial strain due … credit reports that have often led to people facing difficulties renting a place to live or prevented families … Although financial strain is most prevalent among lower-income families, every sector of society experiences
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pcmh.ahrq.gov/health-literacy/improve/precautions/tool10.html
February 01, 2024 - Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy: Tool 21
Include Family … based on their racial, ethnic, religious, political, gender, or sexual identity, as well as their age, family … Family customs: In some cultures, family members play a large role in healthcare decision making.
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module4/mod4-event-checklist.pdf
April 01, 2016 - Assess and Inform
■ Ensure the patient is stable, and provide emotional support to the patient/family … ■ Prepare strategy for ongoing communication with key stakeholders and patient/family. … ■ Identify a patient/family liaison. … ■ Continue to monitor patient/family status and needs. … ■ Offer to discuss financial restitution to the patient/family, if appropriate.
AHRQ Pub.
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pcmh.ahrq.gov/teamstepps/lep/handouts/leputcomesasst.html
December 01, 2012 - Alejandro, arrives at the emergency department (ED) by ambulance in a coma, accompanied by several family … members. … The family members speak Spanish and Alejandro's mother, Juanita, speaks some English.
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pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/diagnostic-safety-resources.pdf
May 01, 2023 - Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families
http:// … developed this guide as a resource to help primary care practices partner with patients
and their families … This toolkit is designed to help patients, families, and
health professionals work together as partners … Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families
4. … Patient and Family Advisory Council (PFAC) Guides
Composite Measure 3.
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/traintrainers/lepigstafftrain.pdf
November 19, 2008 - However, the doctor did
not understand what the family was saying. … The family sued the hospital, resulting in a $71 million settlement. … However, the family member who was interpreting did
not share this information with the doctor, because … When the care team asks family members or housekeeping staff
to interpret, or when they rely on their … Imagine how you would feel if you made an
error in interpretation that caused your family member to
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pcmh.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3/apb.html
August 01, 2022 - Hospital
Fall Prevention in Hospitals Training Program
Hospital Resources
CANDOR
Family-Centered … Do patients and families serve on committees and give input to leadership? … Are patients and families encouraged to report safety concerns? … by the family? … Are patients and families updated on the results of the investigation?
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/leputcomesasst.pdf
July 25, 2012 - Alejandro, arrives at the emergency department (ED) by
ambulance in a coma, accompanied by several family … members. … The family members
speak Spanish and Alejandro’s mother, Juanita, speaks some English.