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pcmh.ahrq.gov/teamstepps/instructor/fundamentals/module2/igteamstruct.html
March 01, 2014 - Partnering With Patients and Families
9 - 12
5 mins
5. … Allowing time for patients and families to ask questions. … members to call for immediate help if they feel the patient is not receiving adequate medical attention … Patient and family responsibilities include:
Providing accurate patient information. … Managing family members to prevent disruptive behavior during care.
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_1_IDEAL_chklst_508.docx
January 01, 2010 - Engagement :: 2
Guide to Patient and Family Engagement :: 1
Evidence for engaging patients and families … Quality’s Care Transitions from Hospital to Home: IDEAL Discharge Planning tools to engage patients and families … Who: All clinical staff
Strategy 1: Working with Patients & Families as Advisors
[Type text] [Type … about white board
Elicited patient and family goals for hospital stay
Informed patient and family … Other
Involved patient and family in care practices, such as:
Educated patient and family about
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_1_IDEAL_chklst_508.pdf
January 01, 2010 - Discharge Planning Overview, Process, and Checklist
Evidence for engaging patients
and families … Quality’s Care Transitions from Hospital to
Home: IDEAL Discharge Planning tools to engage
patients and families … patient and family
Morning
Noon
Evening
Bedtime
Other
Involved patient and family in … progress toward
patient, family, and clinician
goals
Explained medications to
patient and family … IDEAL Discharge Planning Overview, Process, and Checklist
Evidence for engaging patients and families
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pcmh.ahrq.gov/cpi/about/nac/pcortf-snac/flores.html
November 01, 2022 - Chair Department of Family Medicine
Adventist Health White Memorial Medical Center
Dr. … Flores is a founding member of the Adventist Health White Memorial (AHWM) Medical Center Family Medicine … Flores also serves as Chairman of the AHWM Department of Family Medicine.
Dr. … Flores is the Medical Director of the Family Care Specialists (FCS) Medical Group and the FCS Independent … The FCS Medical Group is dedicated to improving the health status of its patients, their families, and
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
April 01, 2016 - ■ Tell the patient/family that the organization will conduct an Event Investigation and Analysis to … ■ Ensure that the family is treated compassionately and provided with the necessary resources to help … ■ Consider whether a surrogate/family member should be present. … ■ Recognize that this is likely to be one in a series of discussions with the patient/family about … If the Event Was Preventable (Due to Error)
■ Tell the patient/family what should have happened.
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_3_Physician_HO_508.docx
January 01, 2010 - Tool 3)
Strategy 4: IDEAL Discharge Planning (Tool 3)
Improving Discharge Outcomes with Patients and Families … Strategy 1: Working with Patients & Families as Advisors
[Type text] [Type text] [Type text]
Strategy … and Family Engagement :: 1
Evidence for engaging patients and families in discharge planning
Nearly … Hospital discharge planning for frail older people and their family. … Quality’s Transitions from Hospital to Home: IDEAL Discharge Planning process to engage patients and families
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pcmh.ahrq.gov/sites/default/files/wysiwyg/nhguide/6_TK1_T1-Talking_with_Residents_checklist_version_Final.pdf
October 01, 2016 - Nursing Home
Antimicrobial Stewardship Guide
Educate & Engage Residents, Family
Toolkit To Educate … and Engage Residents and Family Members
Tool 1. … Nursing Home Antimicrobial Stewardship Guide Engaging Residents,
Educate & Engage Residents, Family … Family Toolkit/Tool 1 2
When are antibiotics used to treat lower respiratory tract infections or … Family Toolkit/Tool 1 3
What is our nursing home doing to decrease the chance of these risks?
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/rapid-response/rapidresponse_facguide.docx
May 01, 2017 - members, or others supporting the patient. … An acute situation that the physician or nurse, or patient or family members believe need immediate evaluation … Slide 17
SAY:
The final safety element is patient and family engagement. … To engage patients and family in a rapid response system, units may consider including patient and family … member activation criteria for a rapid response in addition to patient- and family-specific instructions
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_4_Letters_508.pdf
May 16, 2013 - Strategy 1: Working with Patients & Families as Advisors (Tool 4)
Guide to Patient and Family Engagement … Advisory Council Applicants
Dear [insert name],
I am pleased to invite you to join the [patient and family … liaison or key contact name, position title, and contact information]
Guide to Patient and Family … Council Applicants
Dear [insert name],
Thank you for your interest in joining the [insert patient and family … We appreciate your desire to
improve the care experience for our patients and families.
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pcmh.ahrq.gov/page/engaging-patients-and-families-medical-home-table-4
June 01, 2010 - Engaging Patients and Families in the Medical Home June 2010 AHRQ Publication No. 10-0083-EF Prepared … Framework for patient and family engagement in the medical home INSERT HEADING INSERT HEADING Patients … and families engaged in their own care Communication and Information Sharing Learn about how the practice … engaged in practice improvement Participate in quality improvement activities Participate in patient/family … focus groups Do “walk-through” to give staff a patient perspective of practice workflow Patients and families
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_3_Physician_HO_508.pdf
January 01, 2010 - Strategy 4: IDEA Discharge Planning (Tool 3)
Guide to Patient and Family Engagement :: 1 … Improving Discharge Outcomes with Patients and Families
Evidence for engaging patients
and families … Quality’s Transitions from Hospital to
Home: IDEAL Discharge Planning process to engage
patients and families … Discuss with the patient and family five key areas to
prevent problems at home:
1. … Hospital
discharge planning for frail older people and their
family.
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/3_barbara_burke.pdf
June 09, 2012 - Introducing the CAHPS Child Hospital Survey
Child HCAHPS
Barbara Burke, Administrator, Patient Family … • Facilitates family engagement (focus) groups across units
• Involves Family Advisory Board and parent … leadership
44
Monthly Report - Example
NOVEMBER 2014
Total
Census
Total # of
Families … Seen
% of
Families
Seen
Avg. … engagement strategies
• Family panels
• Family as faculty
• Increase participation on improvement
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pcmh.ahrq.gov/cpi/about/nac/pcortf-snac/wong.html
November 01, 2022 - Assistant Secretary for Children and Families
North Carolina Department of Health and Human Services … Policy
Duke University
Charlene Wong, M.D., serves as the assistant secretary for children and families … In this role, she provides vision and leadership for supporting whole child and family health in North … Carolina and oversees two divisions: The Division of Child and Family Well-Being and the Division of … She is a leader in value-based payment models for child and family health and employs person-centered
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/resources/guides/guide-infection-prevention.pdf
March 01, 2017 - ▪ Encourage residents, family members, visitors, and staff to cover their mouths and noses
when … ▪ Promote hand hygiene for the resident, family members, and other staff.
10 … ▪ Ask your supervisor how to alert residents and family members to use alcohol-based hand
wipes … ▪ All staff, family members, and visitors should wear PPE when isolation precautions are in
place … COMMUNICATION TIPS
▪ Contact the supervisor about coughing and sneezing by family members, visitors
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pcmh.ahrq.gov/antibiotic-use/long-term-care/improve/index.html
September 01, 2021 - Collection of Specimens
Discussing Concerns with Antibiotic Prescribers
Discussing Concerns with Family … about residents with health care practitioners, and discussing infectious concerns about residents with family … members and caregivers are also offered as narrated presentations that you can view and listen to. … Prescribers (presentation and narrated presentation)
Discussing Infectious Concerns About Residents With Family … Members and Caregivers (presentation and narrated presentation)
Sustaining Your Antibiotic Stewardship
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pcmh.ahrq.gov/questions/resources/research.html
November 01, 2020 - Journal of the American Board of Family Practice 2002 January–February 15(1):25-38. … Family Practice 2013;30(1):56-63. doi:10.1093/fampra/cms046. … Family Practice 2003;20(3):276-82.
Park M, Giap T-T-T. … Patient and family empowerment as agents of ambulatory care safety and quality. … Family Practice 2004;21(1):114.
Shemesh D, Olsha O, Goldin I, Danin S.
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pcmh.ahrq.gov/patient-safety/reports/engage/medlist.html
October 01, 2022 - Patient Safety Resources by Setting
Quality Measures
Reports
Engaging Patients and Families … Guide to Patient and Family Engagement in Hospital Quality and Safety
Guide to Improving … The Create a Safe Medicine List Together strategy engages patients and families to actively participate … Staff within your practice will work with patients and their families to develop a complete and accurate … Medication safety in primary care requires a team approach, engaging the patient and his or her family
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pcmh.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes1.html
August 01, 2022 - Pharmacy
Multiple Settings
Quality Measures
Reports
Engaging Patients and Families … Support patients, families, and caregivers.
Reduce litigation frequency and costs. … The goals of the CANDOR process are to demonstrate respect for the patients, families, and caregivers … traditional response to harm events involves little to no involvement of, or communication with, patients and families … With the CANDOR process, the organization proactively addresses patient and family needs.
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/rapid-response/rapidresponse_facguide.pdf
May 01, 2017 - by the primary clinical
staff caring for the patient but may also
include activation by patients, family … members, or others supporting the
patient … • An acute situation that the physician or
nurse, or patient or family members
believe need immediate … family member activation criteria
for a rapid response in addition to patient- and
family-specific … to communicate with the family
during the response, and providing ongoing
reassurance.
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pcmh.ahrq.gov/teamstepps-program/curriculum/communication/tools/index.html
July 01, 2023 - Further, messages from patients, their family caregivers, and nonclinical staff are often less attended … Patient and family caregiver
Ask both the patient and a designated family caregiver to repeat the schedule … Use virtual meetings to allow designated family members to participate without being physically present … These communication styles may also differ from those of patients and family caregivers. … The patient and her family decide they no longer want aggressive measures taken and request that the