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  1. Teach-Back (pdf file)

    pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-slides-final508.pdf
    April 11, 2018 - With teach-back, you ask patients or family members to explain in their own words what they need to know … Teach-back is a way to confirm that you have explained information clearly and that patients or familymembers have a clear understanding of what you have told them. … a lot of people in the room to clarify concepts in a potentially chaotic environment and to involve familymembers How do I use it?
  2. pbrn.ahrq.gov/pbrn-registry/ambulatory-care-research-network
    January 01, 2012 - Member:  Richard Younge Network Member Email:  rgy2103@cumc.columbia.edu Network Member Role:  Chief, Family … New York Founded:  2003 Network Category:  Established Network Type:  Mixed Network (a combination of family … Presbyterian Hospital and the Columbia University Medical Center to improve the health and well-being of families
  3. pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/impl-guide/implementation-guide-appendix-k.pdf
    October 05, 2015 - Patients and families should be instructed not to empty the drainage bag or to move it above the … Engage patients and their families in decision making about catheters. … Educate patients and families about the need for the catheter based on indication. … immobilization for trauma or surgery Chronic indwelling urinary catheter on admission Encourage familymembers to ask physicians daily about the catheter’s necessity.
  4. pbrn.ahrq.gov/hai/cusp/toolkit/daily-goals.html
    December 01, 2012 - Teamwork and Communication Apply CUSP Role of the Nurse Manager Spread Patient and Family … Purpose of tool: This tool improves communication among care team and family members regarding the patient's … __   Yes __   No   Has the family been updated?
  5. pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/psml-planning-grants-final-report.pdf
    May 01, 2016 - Patients and family members who participated in an adapted TeamSTEPPS® training program demonstrated … The highest correlation in patient/family member and clinician responses was found in regard to failures … This planning grant intended to improve communication between patients/family members and providers … The highest correlation in patient/family member and clinician responses (r = 0.96) was found in regard … members how to be members of the care team and to enhance communication between patients and families
  6. pbrn.ahrq.gov/patient-safety/news-events/psaw-2023/index.html
    March 01, 2023 - Patient Safety Resources by Setting Quality Measures Reports Engaging Patients and Families … safety by creating and promoting a safety culture that engages our workforce, enlists patients and families … New Releases New Chartbook on Patient Safety , part of a family of documents and tools that support … Check out AHRQ’s Guide to Patient and Family Engagement in Hospital Quality and Safety and the Guide … to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families .
  7. pbrn.ahrq.gov/patient-safety/research-summaries/index.html
    March 01, 2024 - Patient Safety Resources by Setting Quality Measures Reports Engaging Patients and Families … AHRQ-Funded Patient Safety Project Highlights Improving Healthcare Safety by Engaging Patients and Families …   (PDF, 578 KB): Research has shown that involving patients, families, and caregivers in the planning … Since 2000, AHRQ has supported 53 patient safety projects related to increasing patient and family engagement
  8. pbrn.ahrq.gov/sites/default/files/wysiwyg/nhguide/6_TK1_T4-Be_Smart_About_Antibiotics_Final.pdf
    May 01, 2014 - • Some patients and families think they are not getting good care unless they get an antibiotic and … Don’t Take Antibiotics for Granted: Antibiotics are helpful, but now you know why sometimes you or a familymember may not need them.
  9. pbrn.ahrq.gov/health-literacy/patient-education/index.html
    January 01, 2024 - However, materials are frequently difficult for patients and families to understand. … The Be Prepared To Be Engaged strategy encourages patients and their families to prepare for and become … The goal is to help patients and families set their visit agenda and to be ready, speak up, and ask questions … literacy strategy to ensure that you have explained information clearly so that patients and their families … Their Medicine: Tool #16   Get Patient Feedback: Tool #17 The Health Literacy and Patient and Family
  10. pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/tool_cord-prolapse.docx
    May 01, 2017 - Patient and Family Engagement (CUSP Module) Key Perinatal Safety Elements Examples Communicate with … patient and family during episode … · Patient and family are part of the team. · Ensure a shared mental model with patient and family as … · Investigation · Ongoing communication with the patient and family · Apology and remediation · System … members |_| Maternity care provider (physician or midwife) |_| Charge nurse |_| Nursing staff |_| Pediatric
  11. pbrn.ahrq.gov/ncepcr/communities/pbrn/registry/ambulatory-care-research-network.html
    January 01, 2012 - January 1, 2012 Network Acronym: ACRN Network Type: Mixed Network (a combination of family … Younge Network Member Email: rgy2103@cumc.columbia.edu Network Member Role: Chief, Family … Presbyterian Hospital and the Columbia University Medical Center to improve the health and well-being of families
  12. pbrn.ahrq.gov/teamstepps/instructor/fundamentals/module3/igcommunication.html
    March 01, 2019 - Include patients and their families in communication involving their care. … members. … members, communication must meet four standards to be effective. … Update patients and families frequently. … A check-back is an effective tool for all members of the team, including patients and their family members
  13. pbrn.ahrq.gov/teamstepps-program/index.html
    Videos Patient Videos Access three videos that feature patient or family caregiver … outcomes by improving communication and teamwork skills among healthcare teams, including patients and family … Patients & Family Caregivers Frontline Providers Administrators Experienced Trainers
  14. pbrn.ahrq.gov/sites/default/files/wysiwyg/evidencenow/tools-and-materials/key_drivers_descriptions.pdf
    February 01, 2019 - In some practices, patients and patients’ family members have been productive members of the QI Team … Successful patient and family engagement also involves checking understanding, eliciting values and … members or friends with them. … More advanced practices can integrate patients and family members into their quality improvement teams … Another advanced strategy for partnering with patients and families is forming a Patient and Family
  15. pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/audio-script-healthcare-professionals-training.pdf
    January 18, 2017 - members or friends … • Do not defer to the patient’s wishes that friends or family members interpret for you. … The patient has a right to have a friend of family member interpret for them. … So instead of deferring to a patient’s wish that friends or family members interpret, have both interpreters … You can start doing this by encouraging your patients to have a trusted family member or friend with
  16. pbrn.ahrq.gov/funding/grantee-profiles/grtprofile-bell.html
    March 01, 2022 - Deaconess Medical Center in Boston, who is creating a shared language that encourages patients and families … “But patients and families describe diagnostic breakdowns using different words and concepts, including … With input from patients, families, clinicians, and experts in diagnostic safety, Dr. … Funded by the Society to Improve Diagnosis in Medicine, this study found that patients and families who … the foresight to fund research at the intersection of health information transparency, patient and family
  17. pbrn.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/module5-situation-monitoring.pptx
    January 10, 2022 - members to speak up if they have questions or concerns about anything they see, hear, or experience … Did anyone ask the patient and family for their perspectives? … Ask yourself, if this were my family member, would I think the same way?   What are the next STEPS? … Do I know what the patient/family are thinking? If this, what else? … How would this affect the patient and family? Who will be affected/involved?
  18. pbrn.ahrq.gov/sites/default/files/wysiwyg/patient-safety/reports/issue-briefs/telediagnosis.pdf
    August 03, 2020 - • It may be better than an office-based history to the extent that other family members can be involved … members … Communication of Diagnoses • Communication may be enhanced if family members participate and facilitate … membersFamily Involvement • Video visits provide an opportunity to engage patients and families.
  19. pbrn.ahrq.gov/news/blog/ahrqviews/home-health-quality-improvement.html
    December 01, 2022 - Respect for the patient and the family under this circumstance is critical. … To ensure this trust, patients and their families must be involved in selecting and designing what is … For example, what training and support do patients and their families receive to help them manage care … Do patients and their families get guidance about obtaining the necessary equipment or how to use it? … Do patients and their families understand medication regimens and administration? 
  20. pbrn.ahrq.gov/hai/quality/tools/cauti-ltc/education-bundles.html
    February 01, 2019 - educational materials for in-service training of facility staff, and when appropriate, residents and families … and Maintenance Provides best practice strategies that clinicians, frontline staff, residents, and families … communication strategies to address alternatives to antibiotic use with providers, LTC staff, and residents and familymembers.

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