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healthcare411.ahrq.gov/patient-safety/settings/hospital/candor/videos/conversation.html
August 01, 2022 - Resources by Setting
Hospital
Hospital Resources
CANDOR
Conversation with Family … Pharmacy
Multiple Settings
Quality Measures
Reports
Engaging Patients and Families … News and Events
Education & Training
Resources
Conversation with Family … video demonstrates an example of the care team's disclosure meeting conversation with the affected family … August 2022
Page originally created April 2016
Internet Citation: Conversation with Family
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healthcare411.ahrq.gov/patient-safety/settings/hospital/candor/videos/meeting.html
August 01, 2022 - Setting
Hospital
Hospital Resources
CANDOR
Planning for Meetings with Family … Pharmacy
Multiple Settings
Quality Measures
Reports
Engaging Patients and Families … Events
Education & Training
Resources
Planning for Meetings with Family … video demonstrates an example of planning and preparation needed before a resolution meeting with a family … 2022
Page originally created April 2016
Internet Citation: Planning for Meetings with Family
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healthcare411.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-3.html
September 01, 2020 - If a patient chooses to use a family member or friend as an interpreter, it's a good idea to use your … Their companions (family members or friends who accompany them) do, too. … The use of unqualified interpreters—such as a family member, minor child, friend, or unqualified staff … Still, at times, your patient may want their bilingual family member to interpret for them—and, of course … When a family member interprets, the person may impose their view of your patient's health and this may
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healthcare411.ahrq.gov/teamstepps-program/curriculum/team/tools/index.html
July 01, 2023 - Coordinating and communicating with other family members. … This TeamSTEPPS module includes several teamwork skills, tools, and strategies patients and their families … Working with patients and families as true partners entails:
Listening to and eliciting feedback from … Resources available for patients and families include, for example, the Josie King Call Line—Condition … Help ("Condition H") , which enables parents and family members to call for immediate help if they
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_2_ComTipsBroch_508.docx
February 24, 2011 - members or friends are and how you want them to be involved
Your family or friends are welcome at [insert … Remember
You and your family or friends are a vital part of your health care team. … Family or friends can help you do this. … Strategy 1: Working with Patients & Families as Advisors (Tool 1) … Strategy 1: Working with Patients & Families
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healthcare411.ahrq.gov/patient-safety/settings/hospital/candor/modules/checklist5.html
August 01, 2022 - Pharmacy
Multiple Settings
Quality Measures
Reports
Engaging Patients and Families … Consider whether a surrogate/family member should be present.
… Anticipate likely questions from the patient/family.
… Recognize that this is likely to be one in a series of discussions with the patient/family about the … IF THE EVENT WAS PREVENTABLE (DUE TO ERROR)
Tell the patient/family what should have happened
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healthcare411.ahrq.gov/patient-safety/reports/engage.html
October 01, 2021 - Guide to Patient and Family Engagement in Hospital Quality and Safety
Guide to Improving … The Guide is composed of materials and resources to help primary care practices implement patient and family … topic identified several key threats to patient safety amenable to improvement through patient and family … Patient and family engagement in primary care helps forge trusting relationships that promote safety. … Materials in the Guide
The Guide is composed of materials and tools to support adoption of patient and family
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healthcare411.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes7.html
August 01, 2022 - In the CANDOR process, open and transparent communication with patients and families supports the patient … Some organizations choose to involve patients/families in some manner in the event analysis process. … Patients and family members, just like clinicians and other staff, have a desire to ensure that other … patients and families do not experience similar harm events. … However, patients and/or families frequently want to feel they are part of the improvement process.
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/lepptoutsurvey.pdf
September 01, 2012 - During this hospital stay, how often did you use a friend or family member as an
interpreter when you … During this hospital stay, did you use friends or family members as interpreters
because that was what … Would you recommend this hospital to your friends and family?
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule2.pptx
February 09, 2006 - And if you say that to a patient and family member, they can become very confused. … But hopefully the family members can provide that information, at least be available for a phone call … They're also responsible to manage family members to prevent destructive behavior during care. … We've actually had to call security regarding family members a couple of times, unfortunately, on our … member.
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/tools/tool-3/share-tool3.pdf
April 01, 2014 - This guide offers tips for overcoming communication challenges
so you and your patients (and the families … If a patient chooses to use a family
member or friend as an interpreter,
it’s a good idea to use your … Their companions (family members or
friends who accompany them) do, too. … The use of unqualified interpreters—such as a family member, minor child, friend, or unqualified
staff … Still,
at times, your patient may want their bilingual family member to interpret for them—and, of
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Qualitative_Methods_2012_04_11_Transcript.pdf
January 01, 2012 - member who might be accompanying a patient to a visit. … And you ask them to go through your service or
a procedure exactly as the patient and a family member … So, if
you don't allow a family member in the room, then the family member, the person playing the family … member
doesn't go in the room. … member.
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healthcare411.ahrq.gov/news/newsletters/e-newsletter/872.html
July 01, 2023 - ET on Involving Patients and Families in Safety. … Patient and family engagement is critical to creating a culture of safety. … Lundblad, president and chief executive officer, Stratis Health; and Lisa Juliar, director of patient and family … Respondents reported obtaining antibiotics from friends or relatives (22.3 percent), purchasing them … that patient feedback about the diagnostic process can enrich clinicians’ understanding of patient and family
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healthcare411.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/notes.html
August 01, 2022 - The patient and/or family have a reasonable expectation to be informed when a harm event has occurred … Do hospital policies provide guidelines for communicating with patients and families? … AHRQ's Patient and Families as Advisors Implementation Handbook.
Golann, D. (2011). … Allow the patient and/or family to express their emotions. … members.
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healthcare411.ahrq.gov/patient-safety/settings/hospital/candor/grand-rounds.html
August 01, 2022 - Best way to involve patients and family—Provide various options, because not every patient/family will … also for clinician communicating with the patient/family. … Not all clinicians should be conducting this initial communication with patients/families. … goals of the patient and family. … by an adverse event, but also the providers who care for patients/families.
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healthcare411.ahrq.gov/teamstepps/rrs/rrsspecscen.html
October 01, 2014 - Return to Top
Scenario 3
A family member noticed the patient seemed lethargic and confused. … The family member alerted the nurse about these concerns. … The nurse assured the family member that she would check on the patient. … An hour later, the family member reminded the nurse, who then assessed the patient. … the family.
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/rrs/rrsspecscen.pdf
January 11, 2010 - member noticed the patient seemed lethargic and
confused. … The family member alerted the nurse about these
concerns. … The nurse assured the family member that she would
check on the patient. … An hour later, the family member reminded
the nurse, who then assessed the patient. … the family
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/communication-facilitator-guide.docx
June 01, 2021 - In reality, the family member may be looking for options to make her mother feel better (such as a cough … Residents or family members may not agree with decisions or may be frustrated with the health care process … We’ve probably all faced family members who insist on ordering a urine culture or antibiotic that we … In this scenario, a family member worries that her aunt has a urinary tract infection, or UTI. … Remember our DESC tool that we used to talk with a family member?
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.docx
February 24, 2011 - Tips for Going Home
Patients and families at [insert hospital name] wrote these tips to help you get … ready to go home: [Use patient and family advisors to tailor this list to your hospital.] … Use this checklist to see what information you still need from us as you or your family member prepare … My family or someone close to me knows I am coming home and knows the next steps in my care. … Strategy 1: Working with Patients & Families as Advisors (Tool 1)
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healthcare411.ahrq.gov/ncepcr/communities/pbrn/registry/index.html?page=0
April 29, 2024 - Medicine Network (at least 75% are Family Medicine Clinicians)
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Internal Medicine Network (at … Medicine Network (at least 75% are Family Medicine Clinicians) Network Status: Established State: … Medicine Network (at least 75% are Family Medicine Clinicians) Network Status: Established State: … Medicine Network (at least 75% are Family Medicine Clinicians) Network Status: Established State: … Network Type: Family Medicine Network (at least 75% are Family Medicine Clinicians) Network Status: