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healthcare411.ahrq.gov/professionals/prevention-chronic-care/improve/coordination/webinar05/mixedmethods.html
June 01, 2017 - of Healthcare Administration, David Eccles School of Business; and Adjunct Professor, Department of Family … Andrada Tomoaia-Cotisel is a Research Associate, Department of Family and Preventive Medicine, School … Julie Day, M.D., Family Medicine Physician and Quality Medical Director, Community Clinics. … Timothy Farrell, M.D., Geriatrician and Family Medicine Physician. … Michael Magill, M.D., Family Medicine Physician and Executive Medical Director University of Utah Health
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medical-office-ve-suppl-item-set-english-2023.docx
January 01, 2023 - We ask for patient or family member input on ways to make patient visits more efficient
1
2
3
4 … Patient and family member preferences have led to changes in our workflow
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2
3
4
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9
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healthcare411.ahrq.gov/health-literacy/publications/ten-attributes.html
January 01, 2024 - Literacy Assessment )
Guidelines for Translating CAHPS Surveys
Health Literacy and Patient and Family … Available from the American Board of Pediatrics, the American Academy of Family Physicians, and OptumHealth … This increases the chances that materials, programs, and services will meet the needs of patients and families … Guide for Developing a Community-Based Patient Safety Advisory Council
Patient and Families as Advisors … Effective spoken communication between patient and families and healthcare professionals and staff is
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healthcare411.ahrq.gov/hai/cusp/modules/nursing/nursing-notes.html
December 01, 2012 - Teamwork and Communication
Apply CUSP
Role of the Nurse Manager
Spread
Patient and Family … By ensuring that staff, patients, and patients' families are communicating, nurse managers help unit … Patient- and family-centered care
Nurse managers work with patients, families, and unit staff to develop … patient- and family-focused care plans. … Involving patients and their families in their care ensures the best possible care for the patient and
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/healthsystemsresearch/virtual-roundtable-discussion/climate-resiliency-roundtable-bios.pdf
February 01, 2022 - She is highly skilled in population health, patient and family
engagement, and measures and materials … Meyers, a family physician, helps lead the Agency's mission of
producing evidence to make health care … Before joining AHRQ in 2004, he practiced family medicine, including maternity care, in a
community … health center in southeast Washington, D.C., and directed the Georgetown
University Department of Family … He was
previously the Robert Wood Johnson Foundation (RWJF) Professor
Emeritus of Family & Community
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-comm-assessment.pdf
April 01, 2016 - Effective communicators who participate in conversations
with patients, families, and caregivers following … These individuals should demonstrate:
■ Experience in communicating with patients and families about … and competencies should be involved in delivering communication about adverse
events to patients, families … specifically recognize
and name the family members’ emotional or psychological states, and tend to express … ■ Acknowledge difficulty of family hearing and assimilating the bad news.
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healthcare411.ahrq.gov/patient-safety/settings/hospital/red/toolkit/index.html
April 01, 2023 - Pharmacy
Multiple Settings
Quality Measures
Reports
Engaging Patients and Families … Medical Records
Confer With the In-Hospital Medical Team
Arrange To Meet With Patient, Family … Phone and Video
Handling Patient Refusal of Language Assistance
Understanding the Role of Family … Patient Outcome Survey (phone version)
References
Tool 7: Understanding and Enhancing the Role of Family … Boston University School of Medicine have developed Tool 7: Understanding and Enhancing the Role of Family
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healthcare411.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes6.html
August 01, 2022 - Pharmacy
Multiple Settings
Quality Measures
Reports
Engaging Patients and Families … Module 5 provides detailed information concerning the elements of disclosure to patients and families … The patient and the family are the first victim(s) after an event, but the second-victim is the caregiver … The second-victim understands that disclosure of the event will occur with the patient and/or family … and might be concerned about whether the patient and/or family will choose to sue the organization.
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healthcare411.ahrq.gov/patient-safety/diagnostic-excellence-grants/index.html
June 01, 2023 - Patient Safety Resources by Setting
Quality Measures
Reports
Engaging Patients and Families … Re-Engineering Patient and Family Communication To Improve Diagnostic Safety Resilience
Principal Investigators … 01
Project Aims:
Characterize the diagnostic journey, focusing on successes, errors, and patient/family … Adapt PFC I-PASS to create Outpatient PFC I-PASS, a structured communication intervention for patients/families … Evaluate the effectiveness of PFC I-PASS (discharge and outpatient) to improve patient/family and clinician
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healthcare411.ahrq.gov/sites/default/files/2024-02/pace-report.pdf
January 01, 2024 - Main, PhD*
John Westfall, MD*
Daniel Harris, PhD**
Organizational Affiliations:
*Department of Family … Additionally, patients or family members may be ameliorators by recognizing the
error and taking action … We received 284 completed surveys, of which 170 (60%) indicated that the respondent or a
family member … BMC Family Practice
2005 Mar 8; 6(1):11. … Journal of Family Practice. 1997;45:40-6.
3 Dovey SM, Meyers DS, Phillips RL, et al.
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/hai/tools/surgery/26-patient-education-guide.docx
June 01, 2023 - Ask if they, their family members, or anyone they know had surgery before, and if they have questions … For example, many patients and family reviewers for the colorectal surgery booklet had questions about
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healthcare411.ahrq.gov/ncepcr/communities/pbrn/registry/ambulatory-care-research-network.html
January 01, 2012 - January 1, 2012
Network Acronym:
ACRN
Network Type:
Mixed Network (a combination of family … Younge
Network Member Email:
rgy2103@cumc.columbia.edu
Network Member Role:
Chief, Family … Presbyterian Hospital and the Columbia University Medical Center to improve the health and well-being of families
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healthcare411.ahrq.gov/patient-safety/settings/hospital/resource/index.html
August 01, 2022 - Hospital
Fall Prevention in Hospitals Training Program
Hospital Resources
CANDOR
Family-Centered … Pharmacy
Multiple Settings
Quality Measures
Reports
Engaging Patients and Families … Communication and Optimal Resolution (CANDOR)
Emergency Severity Index
Guide to Patient and Family
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healthcare411.ahrq.gov/patient-safety/settings/ambulatory/index.html
July 01, 2022 - Pharmacy
Multiple Settings
Quality Measures
Reports
Engaging Patients and Families … Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families offers … interventions and four case studies designed to improve patient safety by meaningfully engaging patients and families … creating a culture of safety, using checklists and other audit tools, and engaging with patients and their families … Toolkit for Engaging Patients To Improve Diagnostic Safety is designed to help patients, families,
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healthcare411.ahrq.gov/ncepcr/research/care-coordination/pcmh/define.html
August 01, 2022 - Partnering with patients and their families requires understanding and respecting each patient’s unique … Recognizing that patients and families are core members of the care team, medical home practices ensure … Medical home practices also excel at building clear and open communication among patients and families … evidence-based medicine and clinical decision-support tools to guide shared decision making with patients and families … White Papers
Creating Patient-centered Team-based Primary Care (PDF, 972 KB)
Engaging Patients and Families
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healthcare411.ahrq.gov/teamstepps/lep/traintrainers/lepigtrainer.html
October 01, 2020 - However, the doctor did not understand what the family was saying. … The family sued the hospital, resulting in a $71 million settlement. … However, the family member who was interpreting did not share this information with the doctor, because … When the care team asks family members or housekeeping staff to interpret, or when they rely on their … Imagine how you would feel if you made an error in interpretation that caused your family member to become
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healthcare411.ahrq.gov/research/findings/evidence-based-reports/makinghcsafer.html
June 01, 2022 - The Guide to Patient and Family Engagement in Hospital Quality and Safety will help hospitals work … as partners with patients and families to improve quality and safety. … handbook and tools for patients, families, and clinicians for each strategy. … The four strategies are: Helping hospitals recruit and work with patient and family advisors, communicating … change of shift report, and engaging patients and families in discharge planning.
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-module-3-slides.pptx
February 28, 2022 - team
Request information from others
Direct information to specific team members
Include patient or family … Practice example:
Pick a task you were asked to perform by a family member or friend in the past month
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healthcare411.ahrq.gov/talkingquality/measures/setting/long-term-care/hospice.html
January 01, 2023 - A primary caregiver (typically a member of the family) needs to be available around the clock to provide … Effectiveness Measures:
Percentage of families who said:
The hospice staff worked well together as … Patient-Centeredness Measures:
Percentage of families who said:
The patient was always treated with … Timeliness Measures:
Percentage of families who said the hospice did an excellent job of responding
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healthcare411.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/rapid-response/rapid-response-slides.html
July 01, 2023 - Pharmacy
Multiple Settings
Quality Measures
Reports
Engaging Patients and Families … Patient and Family Engagement (CUSP). … Communication with patient/family.
Use of briefings, huddles, and debriefings. … Slide 18: Key Safety Elements: Patient and Family Engagement
Unit approach incorporates—
Mechanisms … Communication with patient/family during rapid response.