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healthcare411.ahrq.gov/topics/index.html
October 01, 2008 - Patient and Family Engagement A set of behaviors by patients, family members, and health professionals … and a set of organizational policies and procedures that foster both the inclusion of patients and family … members as active members of the health care team and collaborative partnerships with providers and
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/audio-script-healthcare-professionals-training.pdf
January 18, 2017 - members or friends … • Do not defer to the patient’s wishes that friends or family members interpret for you. … The patient has a right to have a friend of family member interpret for them. … So instead of
deferring to a patient’s wish that friends or family members interpret, have both interpreters … You can start doing this by encouraging your patients to have a trusted family
member or friend with
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/module5-situation-monitoring.pptx
January 10, 2022 - members to speak up if they have questions or concerns about anything they see, hear, or experience … Did anyone ask the patient and family for their perspectives? … Ask yourself, if this were my family member, would I think the same way?
What are the next STEPS? … Do I know what the patient/family are thinking?
If this, what else? … How would this affect the patient and family?
Who will be affected/involved?
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/patient-safety/reports/issue-briefs/telediagnosis.pdf
August 03, 2020 - • It may be better than an office-based
history to the extent that other family
members can be involved … members … Communication of
Diagnoses
• Communication may be enhanced
if family members participate
and facilitate … members … Family Involvement • Video visits provide an opportunity to
engage patients and families.
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/traintrainers/lepigstafftrain.pptx
November 19, 2008 - However, the doctor did not understand what the family was saying. … The family sued the hospital, resulting in a $71 million settlement. … However, the family member who was interpreting did not share this information with the doctor, because … When the care team asks family members or housekeeping staff to interpret, or when they rely on their … Imagine how you would feel if you made an error in interpretation that caused your family member to become
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healthcare411.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4.html
August 01, 2022 - Pharmacy
Multiple Settings
Quality Measures
Reports
Engaging Patients and Families … members affected by an event to support and successfully meet their short- and long-term needs. … Engages patients and families: demonstrates an ongoing commitment to patient and family members, connects … members, or family advisory council members. … Safety experts and other content experts may be included, as well as patients and family members.
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module4/mod4-event-checklist.pdf
April 01, 2016 - Assess and Inform
■ Ensure the patient is stable, and provide emotional support to the patient/family … ■ Prepare strategy for ongoing communication with key stakeholders and patient/family. … ■ Identify a patient/family liaison. … ■ Continue to monitor patient/family status and needs. … ■ Offer to discuss financial restitution to the patient/family, if appropriate.
AHRQ Pub.
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2013-materials/teamstepps-monthly-webinar-march2013.pptx
January 01, 2013 - Patient Safety from a Patient’s Perspective
Describe how to create a “safe place” for patients and families … Guiding Principles for Patient/Family
Centered Care at Duke
Patients and families will be recognized … and welcomed as important members of the health care team
PAC, Patient and family-centered rounding … participation skills and facilitate advancement
Expert Patient and Family
(College)
Trained in SBAR … What are some “lessons learned” from educating patients and their families on TeamSTEPPS and their role
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healthcare411.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-1.html
September 01, 2020 - Invite family members and caregivers to participate when appropriate. … Include family or caregivers in discussions. … Family Members/Caregivers
Family is an important influence on patient decisionmaking. … Family is sometimes a legal proxy for children and elderly or seriously ill patients.
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healthcare411.ahrq.gov/cpi/about/nac/pcortf-snac/wong.html
November 01, 2022 - Assistant Secretary for Children and Families
North Carolina Department of Health and Human Services … Policy
Duke University
Charlene Wong, M.D., serves as the assistant secretary for children and families … In this role, she provides vision and leadership for supporting whole child and family health in North … Carolina and oversees two divisions: The Division of Child and Family Well-Being and the Division of … She is a leader in value-based payment models for child and family health and employs person-centered
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/diagnostic-safety-resources.pdf
May 01, 2023 - Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families
http:// … developed this guide as a resource to help primary care practices partner with patients
and their families … This toolkit is designed to help patients, families, and
health professionals work together as partners … Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families
4. … Patient and Family Advisory Council (PFAC) Guides
Composite Measure 3.
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/traintrainers/lepigstafftrain.pdf
November 19, 2008 - However, the doctor did
not understand what the family was saying. … The family sued the hospital, resulting in a $71 million settlement. … However, the family member who was interpreting did
not share this information with the doctor, because … When the care team asks family members or housekeeping staff
to interpret, or when they rely on their … Imagine how you would feel if you made an
error in interpretation that caused your family member to
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/leputcomesasst.pdf
July 25, 2012 - Alejandro, arrives at the emergency department (ED) by
ambulance in a coma, accompanied by several family … members. … The family members
speak Spanish and Alejandro’s mother, Juanita, speaks some English.
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/workforce-financing/case_example_4.pdf
October 01, 2016 - New Models of Primary Care Workforce and Financing - Case Example #4: Foresight Family Physicians
New … Models of Primary Care
Workforce and Financing
Case
Example Foresight Family Physicians
4
New … Why Foresight Family Physicians? … Foresight practices ongoing QI and
invites patient and family input through a Patient and Family Advisory … Why Foresight Family Physicians?
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healthcare411.ahrq.gov/patients-consumers/patient-involvement/index.html
November 01, 2016 - Patients and families who engage with health care providers ask good questions and help reduce the risk … & Clinician Videos
Tips & Tools
Additional Resources
Engaging Patients and Families … in Care
Use these free resources to help patients and their families get the best care possible. … Guide to Patient and Family Engagement in Hospital Quality and Safety
Learn more about patient and family … engagement and how hospitals can work as partners with patients and families to improve quality and
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/stafftrainhandouts_all.docx
September 01, 2012 - members. … The family members speak Spanish and Alejandro’s mother, Juanita, speaks some English. … Compared to professional medical interpreters, ad hoc interpreters such as patients’ family members or … The family members speak Spanish and Alejandro’s mother, Juanita, speaks some English. … 1 Yes
2 No
During this hospital stay, how often did you use a friend or family member as an interpreter
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/trainershandouts_all.docx
September 01, 2012 - members. … The family members speak Spanish and Alejandro’s mother, Juanita, speaks some English. … Compared to professional medical interpreters, ad hoc interpreters such as patients’ family members or … The family members speak Spanish and Alejandro’s mother, Juanita, speaks some English. … 1 Yes
2 No
During this hospital stay, how often did you use a friend or family member as an interpreter
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healthcare411.ahrq.gov/sites/default/files/publications/files/pcwork3.pdf
January 01, 2012 - Within the primary care physician workforce, family physicians
and general practitioners are more likely … rural distribution is higher than
that of primary care physicians as a whole and similar to that of family … Geographic distribution of health care professionals, 2010
All specialties Primary care
Family General
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healthcare411.ahrq.gov/talkingquality/explain/numbers.html
November 01, 2018 - The 2008 survey by the Kaiser Family Foundation found that only about 30 percent of the public has heard … comparative information on health care quality can help them make better decisions for themselves and their families … they are accustomed to getting the information they think they need from people they trust, including family … members, friends, and physicians. … [1] Kaiser Family Foundation. 2008 update on consumers' views of patient safety and quality information
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healthcare411.ahrq.gov/teamstepps/instructor/fundamentals/module3/igcommunication.html
March 01, 2019 - Include patients and their families in communication involving their care. … members. … members, communication must meet four standards to be effective. … Update patients and families frequently. … A check-back is an effective tool for all members of the team, including patients and their family members