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cahps.ahrq.gov/sites/default/files/wysiwyg/nhguide/6_TK1_T3-Resident_Information_Sheet_Antibiotic-Resistant_Bacteria_Final.pdf
October 01, 2016 - Nursing Home
Antimicrobial Stewardship Guide
Educate & Engage Residents, Family
Toolkit To Educate … and Engage Residents and Family Members
Tool 3. … Nursing Home Antimicrobial Stewardship Guide Engaging Residents,
Educate & Engage Residents, Family … Family Toolkit/Tool 2 2
How Are Antibiotic-Resistant Bacteria Different From an Infection? … Family Toolkit/Tool 2 3
What Should I Do now That I Know I Have Antibiotic-Resistant Bacteria?
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cahps.ahrq.gov/news/blog/ahrqviews/ltc-quality-measures.html
December 01, 2022 - prospective residents about what matters most to them, two other vital groups should also be consulted:
Family … members are necessary and valued care team members in long-term care settings. … Consider the development of resident and family advisory councils, already popular in hospitals, for … What matters to families? How do we measure what matters? … Jiajie Zhang is Dean, Professor, and Glassell Family Foundation Distinguished Chair in Informatics Excellence
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cahps.ahrq.gov/patient-safety/settings/hospital/candor/index.html
August 01, 2022 - Pharmacy
Multiple Settings
Quality Measures
Reports
Engaging Patients and Families … harm occurs often follows a "deny-and-defend" strategy, providing limited information to patients and families … adverse events and a more proactive method to achieving an amicable and fair resolution for the patient/family … Event—Unreasonable Care
Video: Notification of Adverse Event
Video: Planning for Meetings with Family … Video: Disclosure Conversation with Family
Video: Offer of Compensation
Module 8: Organizational
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/medication-mgmt-sample-process.pdf
January 12, 2017 - Management Strategy
Introduction
The Medication Management strategy is an effort to engage patients and families … Staff within your practice
will work with patients and their families to develop a complete and accurate … It will be
important, though, to ensure that patients and their family members are fully engaged during … Guide to Patient and Family
Engagement in Primary Care
Sample Process for Medication Management Strategy … Conduct a medication reconciliation by reviewing the medication list with the patient and
family members
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.pdf
May 22, 2013 - Use this checklist to see what information
you still need from us as you or your family
member prepare … Tips for Going Home
Patients and families at [insert hospital name]
wrote these tips to help you get … ready to go
home: [Use patient and family advisors to tailor
this list to your hospital … My family or someone
close to me knows I am
coming home and knows
the next steps in my care. … Ask:
My family or someone close to me knows I am coming home and knows the next steps in my care.
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cahps.ahrq.gov/patient-safety/reports/engage/medlist.html
October 01, 2022 - Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families … Guide to Patient and Family Engagement in Hospital Quality and Safety
Guide to Improving … The Create a Safe Medicine List Together strategy engages patients and families to actively participate … Staff within your practice will work with patients and their families to develop a complete and accurate … Medication safety in primary care requires a team approach, engaging the patient and his or her family
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/candor-acknowledgments.pdf
September 14, 2017 - synthesis
of best practices in the field, as informed by those most affected, including patients and families … George Washington University
CANDOR ACKNOWLEDGMENTS
Patient advocates provided patient and family … member perspectives while advising the national
project team at every phase of CANDOR development, … )
Patients and Family Members:
- Martin J.
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module2/igteamstruct.pdf
November 18, 2015 - Example resources:
• The AHRQ-funded Guide to Patient and Family Engagement:
Environmental Scan … There are also resources available for patients and families. … members to call for immediate
help if they feel the patient is not receiving adequate medical
attention … Patient and
family responsibilities include:
• Providing accurate patient information. … • Managing family members to prevent disruptive behavior
during care.
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/grandrounds/mod01-grand-rounds-slides.pdf
April 01, 2016 - ■ Best way to involve patients and family—Provide various options, because
not every patient/family … also for clinician communicating with the patient/family. … Not all
clinicians should be conducting this initial communication with patients/families. … goals of the patient
and family. … by an adverse event, but also the providers who
care for patients/families.
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cahps.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2022qdr-mepsmethods.pdf
December 01, 2022 - From 2014 to 2017, families were asked whether anyone age 5 and above in their family spoke a
language … Nonelderly families included families in which at least one person was under age 65. … This analysis did not include elderly families in which all people were age 65 years
or above. … members. … members’ ability to receive treatment
and receive it without delay.
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cahps.ahrq.gov/nhguide/toolkits.html
September 01, 2017 - Help Prescribing Clinicians Choose the Right Antibiotic
Educate and Engage Residents and Family … Members
Toolkits
What Toolkits Does the Guide Include? … Toolkit To Educate and Engage Residents and Family Members
Residents and their family members may not … Educating residents and their family members about these issues helps them understand what the nursing … members about antibiotics and engaging them in health care decisions.
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cahps.ahrq.gov/antibiotic-use/long-term-care/safety/teamwork.html
June 01, 2021 - Teamwork and Communication – Facilitator Guide (DOCX, 2.2 MB)
Poster – Talking With Residents and Family … Members About Antibiotics (PDF, 216.3 KB KB)
Poster – Talking With Residents and Family Members About … Urinary Tract Infections (PDF, 115 KB)
Poster – Talking With Residents and Family Members About Respiratory
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cahps.ahrq.gov/teamstepps-program/curriculum/communication/tools/index.html
July 01, 2023 - Further, messages from patients, their family caregivers, and nonclinical staff are often less attended … Patient and family caregiver
Ask both the patient and a designated family caregiver to repeat the schedule … Use virtual meetings to allow designated family members to participate without being physically present … These communication styles may also differ from those of patients and family caregivers. … The patient and her family decide they no longer want aggressive measures taken and request that the
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cahps.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes4.html
August 01, 2022 - How does the culture support or inhibit disclosing information to staff, patients, and families when … Engaging patients and family members as soon as possible following the event to secure their unique and … As time passes, patients and families start to develop distrust of the organization and might believe … Resources available to help your organization engage patients and families include:
AHRQ's Guide to … Support of the patient and family—providing patients and families with honest and transparent information
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cahps.ahrq.gov/teamstepps/rrs/rrs_slides/rrsslides.html
July 01, 2018 - members are considered Activators
Responders include:
Nursing staff
Respiratory care staff … Return to Top
Scenario 3
A family member noticed the patient seemed lethargic and confused. … The family member alerted the nurse about these concerns. … The nurse assured the family member that she would check on the patient. … An hour later, the family member reminded the nurse, who then assessed the patient.
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cahps.ahrq.gov/cahps/surveys-guidance/hospice/index.html
December 01, 2023 - information on patient/caregiver experiences that can be publicly reported to beneficiaries and their family … members to help them select a hospice program,
Support hospices with their internal quality improvement … following measures of patient experience:
Hospice team communication
Getting timely care
Treating family … member with respect
Providing emotional support
Providing support for religious and spiritual beliefs … members in hospice care.
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cahps.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2023qdr-meps-methods.pdf
December 01, 2023 - From 2014 to 2017, families were asked whether anyone age 5 and above in their family spoke a
language … Nonelderly families included families in which at least one person was under age 65. … members. … • Total family income. … members’ ability to receive treatment
and receive it without delay.
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module1/grand-rounds-presentation-slides.pptx
January 01, 2014 - During the first communication with patients and families, we need to set the stage for this as well, … Best way to involve patients and family—Provide various options, because not every patient/family will … also for clinician communicating with the patient/family. … Not all clinicians should be conducting this initial communication with patients/families. … goals of the patient and family.
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cahps.ahrq.gov/teamstepps-program/curriculum/situation/tools/whats.html
June 01, 2023 - Did anyone ask the patient and family caregivers for their perspectives? … Consider the impact of your actions and recommendations on the patient and family. … Ask yourself, if this were my family member, would I think the same way? … Diagnostic reflective practice includes action, including communicating with the patient and family caregivers
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cahps.ahrq.gov/patient-safety/settings/hospital/candor/impguide.html
August 01, 2022 - Pharmacy
Multiple Settings
Quality Measures
Reports
Engaging Patients and Families … Conducting ongoing communications and education with staff, patients, and families about the organization's … Engaging staff, patients, and families in the planning, implementation, and evaluation of the CANDOR … improved patient safety outcomes, and improved patient satisfaction scores by engaging patients and families … The organization should also incorporate the perspectives and input of patients and family members in