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ahrqpubs.ahrq.gov/news/newsletters/e-newsletter/883.html
October 01, 2023 - Family-Observed Quality and Safety Concerns Can Improve Hospital Care for Children With Medical Complexity … Family-Observed Quality and Safety Concerns Can Improve Hospital Care for Children With Medical Complexity … identify what their families saw as priorities for improving the safety and quality of care. … Researchers concluded that soliciting and listening to patient/family expertise can improve the patient … /family care experience and increase trust in providers and hospital systems.
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_2_Nurse_Chklst_508.pdf
June 04, 2013 - Report Checklist
Introduce the nursing staff to the patient and family. … Invite the patient and family to take part in the bedside shift
report. … Conduct a verbal SBAR report with the patient and family. … Use words that the patient and family can understand.
S = Situation. … • Ask the patient and family what the goal is for the next shift.
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ahrqpubs.ahrq.gov/patient-safety/settings/hospital/fall-tips/index.html
February 01, 2021 - Pharmacy
Multiple Settings
Quality Measures
Reports
Engaging Patients and Families … The primary aim of this AHRQ-funded research (grant number P30HS023535) was to help patients and family … members work with nurses and other healthcare providers to reduce falls in hospitals. … enhanced the Fall Tailoring Interventions for Patient Safety (TIPS) Toolkit to optimize patient and family … By leveraging health information technology, this enhanced intervention engages patients and families
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ahrqpubs.ahrq.gov/hai/cusp/modules/index.html
August 01, 2019 - Teamwork and Communication
Apply CUSP
Role of the Nurse Manager
Spread
Patient and Family … Patient and Family Engagement
The Patient and Family Engagement module of the CUSP Toolkit focuses … on making sure patients and their family members understand what is happening during the patient's hospital
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ahrqpubs.ahrq.gov/cpi/centers/od/david-meyers-memoriam.html
August 01, 2023 - admiration and fondness, AHRQ recognizes the legacy of former Deputy Director David Meyers, M.D., a family … Before joining AHRQ in 2004, he practiced family medicine, including maternity care, in a community health … center in southeast Washington, DC, and directed the Georgetown University Department of Family Medicine … graduate of Duke University and the University of Pennsylvania School of Medicine and completed his family … residency, he completed fellowship training in primary care health policy and research in the Department of Family
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2021qdr-mepsmethods.pdf
December 01, 2021 - From 2014 to 2017, families were asked whether anyone age 5 and above in their family spoke a
language … The following family-level variables were defined for these measures:
Family. … Nonelderly families included families in which at least one person is under age 65. … members. … members’ abilities to receive
treatment and receive it without delay.
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ahrqpubs.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes8.html
August 01, 2022 - members represent significant efforts to promote deep engagement on the part of all stakeholders. … members and to equip staff to lead effective program implementation. … include engagement of key stakeholders, such as senior leaders, risk managers, staff, patients, and families … Slide 13
Say:
Stories are a powerful way to engage staff, patients, and families in ways that … Ask patients and family members to share their stories to put a human face on a harm event and engage
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_3_Get_to_Know_508.docx
February 10, 2011 - : Communicating to Improve Quality (Tool 3)
Get to Know Your Health Care Team
Guide to Patient and Family … You and your family or friends
You are part of your health care team. … Your family and friends can be a part of your health care team, if you like. … At [insert hospital name], families and friends are not visitors but are part of your health care team … Guide to Patient and Family Engagement :: 2
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-slides-final508.pdf
April 11, 2018 - With teach-back, you ask patients or family members to explain in their own words what they need to know … Teach-back is a way to confirm that you have explained information clearly and that patients or family … members have a clear understanding of what you have told them. … a lot of people in the room to clarify concepts in a potentially chaotic environment and to involve family … members
How do I use it?
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ahrqpubs.ahrq.gov/cpi/about/nac/pcortf-snac/flores.html
November 01, 2022 - Chair Department of Family Medicine
Adventist Health White Memorial Medical Center
Dr. … Flores is a founding member of the Adventist Health White Memorial (AHWM) Medical Center Family Medicine … Flores also serves as Chairman of the AHWM Department of Family Medicine.
Dr. … Flores is the Medical Director of the Family Care Specialists (FCS) Medical Group and the FCS Independent … The FCS Medical Group is dedicated to improving the health status of its patients, their families, and
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ahrqpubs.ahrq.gov/news/blog/ahrqviews/ahrq-mourns-david-meyers.html
July 01, 2023 - Department of Health and Human Services (HHS) family and others across the healthcare industry in mourning … You can also read his narrative about his deep love of family, his battle with glioblastoma, and his … Our hearts go out to David’s family, especially Hannah and Abe, and those who knew and loved him.
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/tool_cord-prolapse.docx
May 01, 2017 - Patient and Family Engagement (CUSP Module)
Key Perinatal Safety Elements
Examples
Communicate with … patient and family during episode … · Patient and family are part of the team.
· Ensure a shared mental model with patient and family as … · Investigation
· Ongoing communication with the patient and family
· Apology and remediation
· System … members
|_| Maternity care provider (physician or midwife)
|_| Charge nurse
|_| Nursing staff
|_| Pediatric
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/evidencenow/tools-and-materials/key_drivers_descriptions.pdf
February 01, 2019 - In some practices, patients and patients’
family members have been productive members of the QI Team … Successful patient
and family engagement also involves checking understanding, eliciting values and … members or friends
with them. … More advanced practices can integrate patients and
family members into their quality improvement teams … Another advanced strategy for partnering with patients and families is forming
a Patient and Family
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/audio-script-healthcare-professionals-training.pdf
January 18, 2017 - members or friends … • Do not defer to the patient’s wishes that friends or family members interpret for you. … The patient has a right to have a friend of family member interpret for them. … So instead of
deferring to a patient’s wish that friends or family members interpret, have both interpreters … You can start doing this by encouraging your patients to have a trusted family
member or friend with
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ahrqpubs.ahrq.gov/es/topics/index.html?page=0
October 01, 2008 - Patient and Family Engagement A set of behaviors by patients, family members, and health professionals … and a set of organizational policies and procedures that foster both the inclusion of patients and family … members as active members of the health care team and collaborative partnerships with providers and
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ahrqpubs.ahrq.gov/topics/index.html
October 01, 2008 - Patient and Family Engagement A set of behaviors by patients, family members, and health professionals … and a set of organizational policies and procedures that foster both the inclusion of patients and family … members as active members of the health care team and collaborative partnerships with providers and
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ahrqpubs.ahrq.gov/es/topics/index.html
October 01, 2008 - Patient and Family Engagement A set of behaviors by patients, family members, and health professionals … and a set of organizational policies and procedures that foster both the inclusion of patients and family … members as active members of the health care team and collaborative partnerships with providers and
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/module5-situation-monitoring.pptx
January 10, 2022 - members to speak up if they have questions or concerns about anything they see, hear, or experience … Did anyone ask the patient and family for their perspectives? … Ask yourself, if this were my family member, would I think the same way?
What are the next STEPS? … Do I know what the patient/family are thinking?
If this, what else? … How would this affect the patient and family?
Who will be affected/involved?
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ahrqpubs.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4.html
August 01, 2022 - Pharmacy
Multiple Settings
Quality Measures
Reports
Engaging Patients and Families … members affected by an event to support and successfully meet their short- and long-term needs. … Engages patients and families: demonstrates an ongoing commitment to patient and family members, connects … members, or family advisory council members. … Safety experts and other content experts may be included, as well as patients and family members.
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module4/mod4-event-checklist.pdf
April 01, 2016 - Assess and Inform
■ Ensure the patient is stable, and provide emotional support to the patient/family … ■ Prepare strategy for ongoing communication with key stakeholders and patient/family. … ■ Identify a patient/family liaison. … ■ Continue to monitor patient/family status and needs. … ■ Offer to discuss financial restitution to the patient/family, if appropriate.
AHRQ Pub.