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www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module5/guide.html
March 01, 2017 - Explain the importance of engaging residents and family members. … Describe different methods to engage residents and family members in safety initiatives, especially in … and Family Engagement and its Benefits
Slides 12-13
How To Engage Residents and Families … of residents and families. … Discuss ways your facility successfully communicates with residents and families.
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www.ahrq.gov/sites/default/files/wysiwyg/action-alliance/involving-pts-families-agenda-072523.pdf
July 25, 2023 - Involving Patients and Families in Safety: Agenda
National Action Alliance to Advance Patient Safety … Summer Webinar Series Agenda
Involving Patients and Families in Safety
Tuesday, July 25, 2023 … What are the foundational elements of including patients and families in safety?
2. … How do we go about implementing patient and family engagement? … , Stratis Health
Lisa Juliar
Director, Patient and Family Engagement, Minnesota Alliance for
Patient
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psnet.ahrq.gov/issue/medical-errors-leave-devastating-impact-families-professionals
August 11, 2010 - Newspaper/Magazine Article
Medical errors leave devastating impact on families, professionals … Citation Text:
Medical errors leave devastating impact on families, professionals. Bernhard B. … Related Resources
Patient Safety Innovations
Patient and Family … Centered I-PASS (Family-Centered Communication Program to Reduce Medical Errors and Improve Family Experience … Members and Caregivers
General Internal Medicine
Hospital Medicine
View More
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www.ahrq.gov/hai/cusp/modules/patient-family-engagement/index.html
July 01, 2018 - Patient and Family Engagement
The Patient and Family Engagement module of the CUSP Toolkit focuses … on making sure patients and their family members understand what is happening during the patient's hospital … This module explains the—
The role of patient advisors in ensuring patients' and families' views … Tools to improve communication among patients, families, and clinicians. … How to communicate an adverse event to patients and family members.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/pfengagement-advisers.docx
May 01, 2017 - Strategy 1: Working with Patients & Families as Advisors (Tool 14)
Strategy 1: Working with Patients … & Families as Advisors
[Type text] [Type text] [Type text]
AHRQ Safety Program for Ambulatory Surgery … & Families as Advisors (Tool 14)
Readiness To Partner With
Patient and Family Advisers
As a clinician … members bring a perspective to a project that no one else can provide
I believe that patients, family … members, staff, and clinicians can look beyond their own experiences and issues to come up with practical
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/How_to_Use_Guide_508.docx
April 05, 2013 - If possible, ask a patient or family member who has received care at your hospital to attend the meeting … is to create connections with patients and family members.10,11 If a patient or family member cannot … members. … If possible, invite several patients or family members to participate in this activity. … Patient and family members are critical members of the team.
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psnet.ahrq.gov/issue/developing-intervention-reduce-harm-hospitalized-patients-patients-and-families-research
December 21, 2018 - families speak up about safety concerns in the hospital. … Citation
Related Resources From the Same Author(s)
Perspectives on patient and family … November 30, 2022
Patient safety after implementation of a coproduced family centered … November 11, 2020
A case-controlled study of relatives' complaints concerning patients … February 13, 2019
Perspectives on patient and family engagement with reduction in harm
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/About_the_Guide_508.docx
June 02, 2025 - Hospitals Get Started
O Guide to Patient and Family Engagement :: 1
Guide to Patient and Family Engagement … it was developed, implemented, and evaluated with the input of patients, family members, clinicians, … and family members as advisors at the organizational level
Strategy 2: Communicating to Improve Quality … helps improve communication among patients, family members, clinicians, and hospital staff from the … members in the transition from hospital to home
To get started with engaging patients and families,
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psnet.ahrq.gov/issue/more-families-hear-apologies-following-medical-mistakes
June 28, 2006 - Newspaper/Magazine Article
More families hear apologies following medical mistakes … Citation Text:
More families hear apologies following medical mistakes. Greene L. St. … November 28, 2016
Achieving an Exceptional Patient and Family Experience of Inpatient … 2007
View More
See More About The Topic
Hospitals
Patients
Family … Members and Caregivers
General Internal Medicine
Hospital Medicine
View More
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www.ahrq.gov/research/findings/final-reports/ptfamilyscan/ptfamilysum.html
July 01, 2018 - The tools in the Guide are intended to:
Support the involvement of patients and family members in … Facilitate the creation of partnerships between health professionals and patients/family members. … by patients and family members. … and families to be involved, and eliciting patient and family feedback. … Gaps in Content and Topic Areas
Content gap 1: Strategies are not attuned to patient and family member
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www.ahrq.gov/patient-safety/patients-families/engagingfamilies/strategy3/index.html
December 01, 2017 - stronger engagement, Agency for Healthcare Research and Quality developed the Guide to Patient and Family … and Safety, a tested, evidence-based resource to help hospitals work as partners with patients and families … Patients and families can play a role to make sure these transitions in care are safe and effective. … members in the process … Strategy 1: Working With Patients and Families as Advisors
Strategy 2: Communicating to Improve Quality
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/About_the_Guide_508.pdf
June 02, 2025 - Engagement
About the Guide to Patient and Family Engagement
The Guide to Patient and Family Engagement … , as it was
developed, implemented, and evaluated with
the input of patients, family members,
clinicians … and family members as
advisors at the organizational level
• Strategy 2: Communicating to Improve … Quality helps improve communication among
patients, family members, clinicians, and
hospital staff … members in the transition
from hospital to home
To get started with engaging patients and families
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/about/measures-nursing-home-family-member-609.pdf
December 28, 2017 - from the CAHPS Nursing Home Family Member Survey
CAHPS® Nursing Home Family Member Survey … Member Survey ................... 1
Reporting Family Member Survey Measures ....................... … List of Measures in the Family Member Survey
The Family Member Survey produces four composite measures … Member Survey
Document No. 609
Page 2
CAHPS® Nursing Home Family Member Survey
Reporting Family … Member Survey
Types of Measures
List of Measures in the Family Member Survey
Reporting Family Member
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/How_to_Use_Guide_508.pdf
February 08, 2018 - If possible, ask a patient or family member who has
received care at your hospital to attend the meeting … is to create connections with patients and family members.10,11 If a
patient or family member cannot … members. … If possible, invite several patients or family
members to participate in this activity. … Patient and family members are critical
members of the team.
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psnet.ahrq.gov/node/33744/psn-pdf
February 01, 2013 - Having some information easily available so that patients and family
members can read about it on a … Years ago, The Joint Commission was
quite explicit stating that patients should take a family member … space, and comfortable space, if family members wish to stay with the patient. … Does the patient or family member
have good listening skills so they can hear the perspectives of others … member cannot be with her.
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psnet.ahrq.gov/issue/patientfamily-crisis-hotline
December 02, 2020 - Multi-use Website
Patient/Family Crisis Hotline. … Citation Text:
Patient/Family Crisis Hotline. Sorry Works! … Patients and families experiencing medical error may not always have access to the support needed to … member. … January 30, 2013
Identification by families of pediatric adverse events and near misses
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/resources/tools/engage/rfe-role-leader.pdf
March 01, 2017 - Involving residents and
family members in harm prevention efforts—
• Promotes a comprehensive approach … • Establish a relationship with residents and their
family members so you can understand their
needs … • Ask residents and family members to provide
feedback on their experiences. … • Recruit, orient, and support residents and family
members to serve on councils. … • Provide education to help residents and
family members build skills, knowledge, and
confidence to
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www.ahrq.gov/patient-safety/reports/engage/interventions/medmanage.html
June 01, 2023 - Simple list that is used by practice staff who engage with the patient and/or family member during preparation … members. … member. … member. … member.
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psnet.ahrq.gov/issue/patients-and-families-teachers-mixed-methods-assessment-collaborative-learning-model-medical
July 12, 2017 - In this study, investigators developed an intervention to have patients or family members teach error … Centered I-PASS (Family-Centered Communication Program to Reduce Medical Errors and Improve Family Experience … December 4, 2016
Patients' and family members' views on how clinicians enact and how … November 23, 2016
Patients' and family members' experiences of open disclosure following … Members and Caregivers
View More
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.docx
April 30, 2013 - Patient and family engagement encompasses behaviors by patients, family members, clinicians, and hospital … A family member described the usefulness of the white board by saying, “Most of the questions are already … Other patients or family members may:
Engaging patients and families through effective communication … (e.g., exposure to infections), or the emotional response of the family member.20 Clinicians may also … Patients' and relatives' experiences and perspectives of 'good' and 'not so good' quality care.