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  1. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module4/module-4-slides.pptx
    March 01, 2017 - Members AHRQ Safety Program for Long-Term Care: HAIs/CAUTI Long-Term Care Safety Modules Teamwork … Complete, clear, brief, and timely No jargon: using language the residents/families can understand Making … members not available Logistical challenges Frequency of visitation Language differences AHRQ Safety … Modules Teamwork and Communication | ‹#› 26 Barriers to Speaking Up for Staff, Residents, and Families … tools, such as TeamSTEPPS, can improve communication and teamwork with staff, residents, and residents’ families
  2. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2013-materials/teamstepps-monthly-webinar-march2013.pptx
    January 01, 2013 - Patient Safety from a Patient’s Perspective Describe how to create a “safe place” for patients and families … Guiding Principles for Patient/Family Centered Care at Duke Patients and families will be recognized … and welcomed as important members of the health care team PAC, Patient and family-centered rounding … participation skills and facilitate advancement Expert Patient and Family (College) Trained in SBAR … What are some “lessons learned” from educating patients and their families on TeamSTEPPS and their role
  3. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/communication-facilitator-guide.docx
    June 01, 2021 - In reality, the family member may be looking for options to make her mother feel better (such as a cough … Residents or family members may not agree with decisions or may be frustrated with the health care process … We’ve probably all faced family members who insist on ordering a urine culture or antibiotic that we … In this scenario, a family member worries that her aunt has a urinary tract infection, or UTI. … Remember our DESC tool that we used to talk with a family member?
  4. Guide (doc file)

    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module6/guide.docx
    March 01, 2017 - Materials: Slide 3 Audience: All staff, including administrators and frontline staff; residents and families … Materials: Slides 4-6 Audience: All staff, including administrators and frontline staff; residents and families … Materials: Slides 7–11 Audience: All staff, including administrators and frontline staff; residents and families … Materials: Slides 21-24 Audience: All staff, including administrators and frontline staff; residents and families
  5. www.qualitymeasures.ahrq.gov/ncepcr/care/coordination/atlas/chapter6q.html
    June 01, 2014 - After-Death Bereaved Family Member Interview Care Coordination Measure Mapping Table   Measurement … Member Interview Purpose: To assess the quality of end-of-life care from the perspective of the familymembers of decedents who were under hospice care reported fewer problems, a higher rating of care, and … Validation of toolkit After-Death Bereaved Family Member Interview. … Toolkit of instruments to measure end-of-life care (TIME): After-Death Bereaved Family Member Interview
  6. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module3/mod03-gap-analysis-guide.pdf
    April 01, 2016 - Representative(s) from the Patient and Family Advisory Council Session Preparation The purpose of … Patient and family advisory council: membership and bylaws Safety survey or other quality survey, … by the family? … Are patients and families encouraged to report safety concerns? … by the family?
  7. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/audio-script-healthcare-professionals-training.pdf
    January 18, 2017 - members or friends … • Do not defer to the patient’s wishes that friends or family members interpret for you. … The patient has a right to have a friend of family member interpret for them. … So instead of deferring to a patient’s wish that friends or family members interpret, have both interpreters … You can start doing this by encouraging your patients to have a trusted family member or friend with
  8. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/sustainability/sustaining-guide.pdf
    March 01, 2017 - .................................................................................. 5 Resident and Family … should include the resident and family as part of the safety improvement team. … a resident and family engagement checklist. … Additional tools and resources to engage residents and families in the program to reduce CAUTIs and … members.
  9. www.qualitymeasures.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/introduction.html
    August 01, 2021 - The CAHPS ® Child Hospital Survey (Child HCAHPS) Toolkit asks patients’ families or caregivers about … other key stakeholders better understand the needs and experiences of both pediatric patients and their families … includes materials to support users in: Assessing inpatient experience of pediatric patients and their families
  10. www.qualitymeasures.ahrq.gov/hai/quality/tools/cauti-ltc/modules/sustainability/guide.html
    March 01, 2017 - Resident and Family Engagement Improving resident safety and reducing HAIs requires a team effort and … should include the resident and family as part of the safety improvement team. … Module 5: Resident and Family Engagement in the LTC Safety Toolkit Modules explains why it is important … a resident and family engagement checklist. … members.
  11. www.qualitymeasures.ahrq.gov/news/newsroom/case-studies/202104.html
    October 01, 2021 - hospitals, health system leaders, and clinicians communicate accurately and openly with patients and their families … Traditionally, hospitals and healthcare providers are not fully forthcoming with patients and families … "Our goal is to notify the patient and family within 60 minutes of an event," Pelletreau explained. … The health system has found that, not only does CANDOR help patients and families, it also saves money
  12. www.qualitymeasures.ahrq.gov/hai/quality/tools/cauti-ltc/reduce.html
    March 01, 2017 - strategies to address alternatives to antibiotic use with providers, long-term care staff, and residents and familymembers. … educational video This 5-minute educational video promotes antibiotic stewardship among residents, families … brochure ( PDF , 814.2 KB) A brochure to help facility staff communicate with residents and families
  13. www.qualitymeasures.ahrq.gov/news/blog/ahrqviews/impacts-gun-violence.html
    March 01, 2023 - thousands of people killed and wounded by these acts of violence pose a heavy burden of grief upon their families … These patients are their neighbors, their friends, their classmates, and at times their own relatives … Alliance to Advance Patient Safety , a partnership of healthcare systems, Federal partners, patients, and families
  14. www.qualitymeasures.ahrq.gov/patient-safety/settings/hospital/resource/nicu/index.html
    June 01, 2021 - Pharmacy Multiple Settings Quality Measures Reports Engaging Patients and Families … Appendix A: Family Information Packet (continued) Appendix A: Family Information Packet (continued) … Appendix A: Family Information Packet (continued) Appendix A: Family Information Packet (continued … unit (NICU) by creating a Health Coach Program, tools for coaches, and information for parents and families … Appendix A: Family Information Packet .
  15. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/iowa-template-appendix1.pdf
    February 02, 2021 - University of Iowa Stead Family Children’s Hospital: Written Family Discharge Instructions Template Example … these numbers: University o f Iowa Hospitals and Clinics (800) 777-8442 University o f Iowa Stead Family … Are you or a family member having trouble staying tobacco free? … University of Iowa Stead Family Children’s Hospital: Written Family Discharge Instructions Template … University of Iowa Stead Family Children’s Hospital: Written Family Discharge Instructions Template
  16. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=13&search_api_fulltext=&sort=asc
    member as interpreter Adult Hospital Interpreter services … H-IN8 Patient used friend or family member as interpreter (same as H-IN5) Adult … P-IN5 Patient used friend or family member as interpreter at personal doctor's office … member as interpreter with health plan Adult Health Plan Interpreter services … H-IN10 Patient used friends or family members as interpreters because
  17. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/medicinelist-training-final508.pdf
    April 03, 2018 - Toolkit The Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families … The Create a Safe Medicine List Together strategy is an effort to engage patients and families to actively … Staff within your practice will work with the patients and their families to develop a complete and … The Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families How
  18. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/statesummaries/chipra-750-utah-state-snapshot.pdf
    January 01, 2018 - • Engaged families in practices. … how to provide more family-centered care and provide peer support to other families. … in supporting families in navigating health care and family support for CSHCN. … To increase the effective use of family partners, the State engaged a coordinator who oversaw family … engagement and family-centeredness
  19. www.qualitymeasures.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/become-an-adviser.html
    July 01, 2023 - Pharmacy Multiple Settings Quality Measures Reports Engaging Patients and Families … AHRQ Safety Program for Perinatal Care Are you thinking about becoming a patient and family advisor … care experiences I had as a patient or family member of a patient. … members. … Adapted from resources from the Institute for Patient- and Family-Centered Care, Bethesda, MD.
  20. www.qualitymeasures.ahrq.gov/pqmp/implementation-qi/toolkits.html
    August 01, 2021 - other key stakeholders better understand the needs and experiences of pediatric patients and their families … They are intended to serve as options that States, plans, providers, and patients and their families … hospital-to-home transitions, by enhancing the quality of the written discharge instructions provided to families … the care of a pediatric patient is handed off to a new set of healthcare providers or to home-based family … P-HIP selected one of these measures, related to family/caregiver written discharge instructions content

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