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www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/nicutoolkit.pdf
January 01, 2004 - Familiarize
the Health Coach with local PCPs and family advocacy groups. … ■ Being accessible to families and NICU staff by phone, pager, or email. … ■ Determine, from families and health care team of the new patients, whether families need your
help … ■ Review the diagnosis- and disease-specifc materials with the family. … Be careful to only coach the family and not do the scheduling for
them.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/health-literacy-pfe-transcript.doc
July 09, 2013 - In this case, we’re trying to make sure the patient and/or the family member are understanding how to … And then, of course, be sure to obtain communication resources if the advisor or family member cannot … We need to ask our patients and family members how they prefer to receive information. … The first scenario on Slide 53 talks about a patient or family member who requests an indwelling urinary … On Slide 54 is a second scenario where a patient or family member wants the patient to have an indwelling
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/How_PFE_Benefits_Hosp_508.docx
January 01, 2012 - Not only is engaging patients and families and providing patient- and family-centered care the right … that helps hospitals develop effective partnerships with patients and family members, with the ultimate … Partnering with patients and families to design a patient-and-family-centered health care system. 2008 … Changing the view that families are visitors in adult hospital settings. … Partnering with patients and families to design a patient- and family-centered health care system: a
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_6_Pres_TX_508.pdf
May 24, 2013 - • Communicating to Improve Quality strategy and tools
– What are we asking patients and families to … Patient and family engagement:
• Creates an environment where patients, families,
clinicians, and … members as:
– Members of the health care team
– Advisors working with clinicians and leaders to improve … members)
• Aware that hospital staff are busy and may not
want to bother you
• Want to provide … (continued)
• [Insert 1 to 2 experiences from real patients or family
members:
– Live presentation
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol1-5.html
June 01, 2023 - Research
Conclusions
References
Despite the importance of learning from patients and families … impact of perceived diagnostic problems on the subsequent actions and attitudes of patients and their families … clinicians or healthcare experts would define diagnostic issues as “errors,” the events patients and families … essential first step in mustering the collective wherewithal to more effectively assist patients and families … We have the methods to learn more about the impact of diagnostic errors on patients and families.
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apv.html
June 01, 2010 - Social contact with non-family members
Peer Outcomes Protocol
Adults in peer mental health programs … Survey
Measure includes "friends" and "family"; survey does include item specific to family. … mental illness
Family Involvement Scale (includes items assessing family/friends involvement in … Satisfaction with relationships with parents, siblings, and other relatives
Quality of Life Scale ( … Experience Survey
Families of children receiving HCBS
VII.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_13_ShortTerm_HO_508.pdf
May 16, 2013 - Strategy 1: Working with Patients & Families as Advisors (Tool 13)
Guide to Patient and Family … or
resource for patients and families … • Revising or helping create educational or
informational materials for patients and
families. … Guide to Patient and Family Engagement :: 2
Steps for working with patient and family advisors
Use … Steps for working with patient and family advisors
Request for patient and family advisors
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/nicu_toolkit/nicupacket-cover.pdf
December 13, 2013 - NICU Toolkit: Family Information Packet Cover Sheet
13
Transitioning Newborns
from NICU to Home … Family Information Packet
Your Health Coach has prepared this information packet for your family to … A Health Coach helps families/
caregivers adjust to working directly with the health care providers as … When infants are born before their due date or with health problems, families often need help
managing … Since they spend the first part of their
lives in the hospital, the babies and their families may find
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www.ahrq.gov/patient-safety/reports/engage/envscan.html
April 01, 2018 - Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families … of Contents
Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families … Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families: Environmental … AHRQ Publication No. 17-0021-2-EF. www.ahrq.gov/professionals/quality-patient-safety/patient-family-engagement … Return to Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families
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www.ahrq.gov/patient-safety/settings/hospital/fall-prevention/toolkit/family-education.html
January 01, 2013 - Preventing Falls in Hospitals
Tool 3L: Patient and Family Education
Previous Page Next Page … examples of key educational points about fall prevention that can be handed out to patients and their families … Consider handing out educational information to patients and their families when the patient is admitted
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www.ahrq.gov/news/newsroom/case-studies/201620.html
February 01, 2017 - "Our goal is to get with the patients and families within 60 minutes of an event," explained Linda Ubaldi … But we will work with the patient or their family." … Traditionally, hospitals and health care providers are not fully forthcoming with patients and families … Ubaldi noted, "among patients and families and among staff." … Now, we communicate with patients and families right away."
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/How_PFE_Benefits_Hosp_508.pdf
January 01, 2012 - Not only is engaging patients
and families and providing patient- and family-centered
care the right … resource that helps
hospitals develop effective partnerships
with patients and family members, with … Partnering with patients and
families to design a patient-and-family-centered health
care system. 2008 … Changing the view that families
are visitors in adult hospital settings. … Partnering with patients and
families to design a patient- and family-centered health
care system:
-
www.ahrq.gov/patients-consumers/patient-involvement/index.html
November 01, 2016 - Patients and families who engage with health care providers ask good questions and help reduce the risk … Clinician Videos
Tips & Tools
Additional Resources
Engaging Patients and Families … in Care
Use these free resources to help patients and their families get the best care possible. … Guide to Patient and Family Engagement in Hospital Quality and Safety
Learn more about patient and family … engagement and how hospitals can work as partners with patients and families to improve quality and
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_10_PrvcyConfdn_508.docx
April 01, 2008 - Strategy 1: Working with Patients & Families as Advisors (Tool 10)
Strategy 1: Working with Patients … & Families as Advisors
[Type text] [Type text] [Type text]
Strategy 1: Working With Patients & Families … as Advisors (Tool 10)
Confidentiality Statement for [insert hospital name] Advisors
As a patient and family … As a patient and family advisor, you may have access to protected health information about our patients … O Guide to Patient and Family Engagement :: 1
Guide to Patient and Family Engagement
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www.ahrq.gov/news/patient-safety-toolkit.html
September 01, 2021 - New AHRQ Toolkit Helps Engage Patients and Family Members in the Diagnostic Process
A new AHRQ toolkit … can help engage patients and family members in the diagnostic process.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_10_PrvcyConfdn_508.pdf
May 16, 2013 - Strategy 1: Working with Patients & Families as Advisors (Tool 10)
Guide to Patient and Family … Engagement
Confidentiality Statement for [insert hospital
name] Advisors
As a patient and family … As a patient and family advisor, you may have access to protected health information about our patients … facility, and it cannot be shared in any
written, verbal, or email communications with friends or family
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_4_Letters_508.pdf
May 16, 2013 - Strategy 1: Working with Patients & Families as Advisors (Tool 4)
Guide to Patient and Family Engagement … Advisory Council Applicants
Dear [insert name],
I am pleased to invite you to join the [patient and family … liaison or key contact name, position title, and contact information]
Guide to Patient and Family … Council Applicants
Dear [insert name],
Thank you for your interest in joining the [insert patient and family … We appreciate your desire to
improve the care experience for our patients and families.
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www.ahrq.gov/antibiotic-use/ambulatory-care/strategies/index.html
October 01, 2022 - Learn Strategies for Communicating With Colleagues, Patients, and Families About Antibiotic Prescribing … Communication with patients and families about antibiotic use is essential to improve antibiotic use. … Communicating With Patients and Families About Antibiotic Decisions
Improving Communication Between … Patient Brochure (in English and Spanish) can be provided to patients and families to explain why antibiotics … KB)
Antibiotic Use Commitment Poster (Spanish) (DOCX, 625 KB)
Communicating With Patients and Families
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www.ahrq.gov/patient-safety/patients-families/consumer-exp/reporting/table2.html
August 01, 2022 - Facilitate access for diverse reporters (e.g., lower literacy, non-English speakers) and allow patient, family … members, caregivers, and others who witness an event to report.
-
www.ahrq.gov/patient-safety/reports/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol1-2.html
June 01, 2023 - breakdowns between clinicians and patients, a common aspect of diagnostic errors. 23,24 The patient/family … . 23 , 2 7
Failing to assess patient and family perspectives undercounts diagnostic harms and makes … But patients and families do not describe adverse diagnostic events with such uniformity. … In the sections that follow, we first synthesize what is known about patient/family reporting of safety … related to how best to implement these new approaches to learning from and responding to patient and family