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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-research-meeting-agenda-2025.pdf
January 01, 2025 - CAHPS Research Meeting Agenda
1 08/28/2025
AGENDA
STRENGTHENING PARTNERSHIPS WITH PATIENTS AND FAMILIES … How can creative participatory design methods strengthen patient and family involvement?
2. … meeting will include panel sessions highlighting research and best practices that promote patient and family … Engaging Patients and Families in the Improvement Process
• Panelists:
o Engaging Families on Pediatric … Improvement Teams: Nikki Montgomery, MA, Director of Strategy
and Communication, Family Voices
o
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/clinician-info-poster.pdf
June 02, 2025 - Prepare for an Appointment
A Guide for Clinicians
How can you help patients and families prepare for … We are using two new tools to help patients and their families prepare for their appointments. … Address the issues on the Patient Prep Card.
§ Offer the Patient Note Sheet and a pen to patients or family … members and tell them that
you encourage them to write things down if they want. … Guide to Patient and Family Engagement in Primary Care
Acrobat Accessibility
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_3_Pres_video_508.pdf
June 02, 2025 - Patient and family engagement:
• Creates an environment where patients, families,
clinicians, and … (continued)
• [Insert 1 to 2 experiences from real patients or family
members, focus on what shift … change feels like to the
patient or family member:
– Live presentation or story
– Video
– Vignette … member
or close friend to participate
• Report should take about 5 minutes per patient
• Purpose … in handoff
– Informs the patient and family members about the
patient’s care throughout the stay
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www.ahrq.gov/hai/cauti-tools/archived-webinars/health-literacy-transcript.html
December 01, 2017 - In this case, we're trying to make sure the patient and/or the family member are understanding how to … And then, of course, be sure to obtain communication resources if the advisor or family member cannot … We need to ask our patients and family members how they prefer to receive information. … The first scenario on Slide 53 talks about a patient or family member who requests an indwelling urinary … On Slide 54 is a second scenario where a patient or family member wants the patient to have an indwelling
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/envscan-exec-summary.pdf
March 01, 2017 - adopt new behaviors to increase patient and family
engagement to improve patient safety. … Patient and family advisory councils or committees. … Family engagement in care. … Patient and family engagement: a survey of U.S. hospital practices. … Guide to Patient and Family Engagement in Hospital Quality and Safety.
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www.ahrq.gov/patient-safety/reports/engage/beprepared.html
April 01, 2018 - Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families … The Be Prepared To Be Engaged strategy encourages patients and their families to prepare for and become … The goal is to help patients and families set their visit agenda and to be ready , speak up , and
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/pfepc-fullguide-appd-final508.pdf
June 02, 2025 - The Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families
The … Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families | 28 … which handoffs or transitions within the practice may be
amenable to integration of the patient and family … practice staff with guidance to support structured communication when a medical
assistant, patient and family … member, and clinician are in the exam room together.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/nicu_toolkit/nicupacket-cover.pdf
June 02, 2025 - NICU Toolkit: Family Information Packet Cover Sheet
13
Transitioning Newborns
from NICU to Home … Family Information Packet
Your Health Coach has prepared this information packet for your family to … A Health Coach helps families/
caregivers adjust to working directly with the health care providers as … When infants are born before their due date or with health problems, families often need help
managing … Since they spend the first part of their
lives in the hospital, the babies and their families may find
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www.ahrq.gov/patient-safety/reports/engage/strategies.html
April 01, 2018 - Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families … Evidence-Based Strategies To Engage Patients and Families To Improve Patient Safety
This Guide is … composed of four evidence-based strategies that promote meaningful engagement with patients and families
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/module5-response-disclosure-notes.pptx
August 21, 2015 - Describe the importance of disclosure communication and transparency with patients and families. … Do hospital policies provide guidelines for communicating with patients and families? … AHRQ’s Patient and Families as Advisors Implementation Handbook
2. Golann, D. (2011). … Allow the patient and/or family to express their emotions. … members.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-toomey.pdf
December 01, 2022 - Goal:
• To improve communication
during family-centered rounds
(FCR) for Spanish-speaking
families … Goal:
• To improve communication
during family-centered rounds
(FCR) for Spanish-speaking
families … Goal:
• To improve communication
during family-centered rounds
(FCR) for Spanish-speaking
families … Goal:
• To improve communication
during family-centered rounds
(FCR) for Spanish-speaking
families … Goal:
• To improve communication
during family-centered rounds
(FCR) for Spanish-speaking
families
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol1-5.html
June 01, 2023 - Research
Conclusions
References
Despite the importance of learning from patients and families … impact of perceived diagnostic problems on the subsequent actions and attitudes of patients and their families … clinicians or healthcare experts would define diagnostic issues as “errors,” the events patients and families … essential first step in mustering the collective wherewithal to more effectively assist patients and families … We have the methods to learn more about the impact of diagnostic errors on patients and families.
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www.ahrq.gov/patient-safety/settings/hospital/resource/nicu/packet/index.html
December 01, 2013 - Appendix A: Family Information Packet (continued)
Appendix A: Family Information Packet (continued) … Appendix A: Family Information Packet (continued)
Appendix A: Family Information Packet (continued … A Health Coach helps families/caregivers adjust to working directly with the health care providers as … When infants are born before their due date or with health problems, families often need help managing … Since they spend the first part of their lives in the hospital, the babies and their families may find
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www.ahrq.gov/es/patient-safety/settings/hospital/resource/nicu/packet/index.html
December 01, 2013 - Appendix A: Family Information Packet (continued)
Appendix A: Family Information Packet (continued) … Appendix A: Family Information Packet (continued)
Appendix A: Family Information Packet (continued … A Health Coach helps families/caregivers adjust to working directly with the health care providers as … When infants are born before their due date or with health problems, families often need help managing … Since they spend the first part of their lives in the hospital, the babies and their families may find
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www.ahrq.gov/patient-safety/reports/engage/interventions/teachback.html
June 01, 2023 - Teach-Back: Intervention
Patient and Family Engagement in Primary Care
Teach-back is a technique … providers to ensure that they have explained medical information clearly so that patients and their families … in testing the Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families … Description
A Patient’s Guide to Teach-Back [PDF, 1.3 MB]
Inform the patient and family … Poster, flyer, or handout that explains the goal of teach-back and the patient and family role in teach-back
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www.ahrq.gov/patient-safety/patients-families/engagingfamilies/howtogetstarted/index.html
December 01, 2017 - and Safety, a tested, evidence-based resource to help hospitals work as partners with patients and families … How patient and family engagement can benefit your hospital. … How senior hospital leadership can promote patient and family engagement. … specific advice and suggestions on how senior leaders can create a supportive environment for patients and families … users can implement any of the following Guide strategies:
Strategy 1: Working With Patients and Families
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www.ahrq.gov/patient-safety/reports/engage/interventions/teachback-slides.html
May 01, 2017 - Teach-Back
Patient and Family Engagement in Primary Care
Slide 1: Teach-Back
AHRQ Guide … to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families. … Family engagement in care.
Structured communication tools. … Patient and Family Engagement in Primary Care . Content last reviewed November 2016. … and practice has a formal approach to obtaining patient and family feedback.
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www.ahrq.gov/patient-safety/settings/hospital/resource/nicu/coaching.html
December 01, 2013 - Appendix A: Family Information Packet (continued)
Appendix A: Family Information Packet (continued) … Appendix A: Family Information Packet (continued)
Appendix A: Family Information Packet (continued … The families must fully understand their infant's health condition and how to properly care for their … Determine, from families and health care team of the new patients, whether families need your help with … that families are not inundated with information that is not relevant to their infant.
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www.ahrq.gov/es/patient-safety/settings/hospital/resource/nicu/coaching.html
December 01, 2013 - Appendix A: Family Information Packet (continued)
Appendix A: Family Information Packet (continued) … Appendix A: Family Information Packet (continued)
Appendix A: Family Information Packet (continued … The families must fully understand their infant's health condition and how to properly care for their … Determine, from families and health care team of the new patients, whether families need your help with … that families are not inundated with information that is not relevant to their infant.
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www.ahrq.gov/patient-safety/settings/hospital/resource/nicu/components.html
December 01, 2013 - Information Packet Cover Sheet
Coaching in the Hospital
Appendix A: Family Information Packet … Appendix A: Family Information Packet (continued)
Appendix A: Family Information Packet (continued) … Appendix A: Family Information Packet (continued)
Appendix A: Family Information Packet (continued … Key processes include:
Family (caregiver) education/empowerment.
Use of IT.
Toolkits. … Familiarize the Health Coach with local PCPs and family advocacy groups.