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www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/mcc-summit/mcc-summit-vick-wolff.pdf
November 01, 2020 - A Mixed Methods Review of Person and Family Engagement in the context of Multiple Chronic Conditions … 2
Defining Engagement
3
“A set of behaviors by individuals, family
members, and health professionals … members as active members of the health care
team and collaborative partnerships with providers … Conceptualizing Engagement
4
Definition of engagement: “Patients, families,
their representatives, … Purposes of engagement:
1) To satisfy desires and expectations of
patients and families in healthcare
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www.ahrq.gov/cpi/about/organization/nac/hernandez-cancio.html
February 01, 2025 - Vice President for Health Justice National Partnership for Women & Families Sinsi Hernández-Cancio, … J.D. , is vice president for health justice, at the National Partnership for Women & Families. … the government, labor, and non-profit arenas, dedicated to advancing equal opportunity for women and families … provides excellent, comprehensive, culturally centered, and affordable care for every single person, family
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_4_PPT_508.pdf
June 02, 2025 - Patient and family engagement:
• Creates an environment where patients, families,
clinicians, and … • How do patients and families feel at discharge? … (continued)
Clinicians and hospital staff Patients and family members
• Are taught that discharge … (continued 2)
• [Insert 1 to 2 experiences from real patients or family
members on what the discharge … members who will be caregivers
– Patient has no family or other support
– Family caregiver has not
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www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/mhi-rsf.docx
June 02, 2025 - The practice uses a family-centered approach to care, they assess CSHCN and the needs of their families … and the primary care provider (PCP) occurs as a result of family inquiry; PCP contacts with the family … the health and well-being of children and their families through a respectful family-professional partnership … for CSHCN and their families. … -Facilitate communication among PCP, family and others.
3) Build bridges among families and health, education
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www.ahrq.gov/research/findings/nhqrdr/chartbooks/careaffordability/measures2.html
June 01, 2018 - People Whose Family’s Health Insurance Premiums and Medical Expenses Were More Than 10% of Family Income … Importance: Health care expenses that exceed 10% of family income are a marker of financial burden for … families. … have problems paying medical bills than people in families that were not poor. … The gaps between people in poor and not poor families and between near-poor and not poor families have
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www.ahrq.gov/antibiotic-use/ambulatory-care/strategies/communicating-decisions.html
September 01, 2022 - Communicating With Patients and Families About Antibiotic Decisions
After viewing or presenting … Communicating With Patients and Families About Antibiotic Decisions – Slides (PPTX, 2.3 MB)
Communicating … With Patients and Families About Antibiotic Decisions – Facilitator Guide (DOCX, 3.3 MB)
Clinician … One-Page Document and Discussion Guide—Communicating With Patients and Families Around Antibiotic Decision … Making
Communicating with Patients and Families Around Antibiotic Decisions – Clinician One-Page
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back_quickstart_full.pdf
September 15, 2016 - In teach-back, you ask
patients or family members to explain in their own words what they need to know … to validate (1) that you have explained medical information clearly and (2) that patients and/or
family … members have a clear understanding of what you have told them. … • Inform the patient and
family about teach-
back.
•• Encourage patient and
family participation in … this 1-page handout explains the goal of
teach-back, the teach-back process, and the patient
and family
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www.ahrq.gov/cahps/surveys-guidance/nh/about/survey-measures.html
April 01, 2018 - CAHPS Nursing Home Family Member Survey Measures
For more information: Patient Experience Measures … from the CAHPS Nursing Home Family Member Survey (PDF, 620 KB)
Nurses/Aides' Kindness/Respect Towards
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www.ahrq.gov/patient-safety/reports/engage/interventions/warmhandoff.html
June 01, 2023 - Warm Handoff: Intervention
Patient and Family Engagement in Primary Care
A warm handoff is … care between two members of the health care team, where the handoff occurs in front of the patient and family … This transparent handoff of care allows patients and families to hear what is said and engages patients … and families in communication, giving them the opportunity to clarify or correct information or ask … in testing the Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_6_Pres_TX_508.pdf
June 02, 2025 - • Communicating to Improve Quality strategy and tools
– What are we asking patients and families to … Patient and family engagement:
• Creates an environment where patients, families,
clinicians, and … members as:
– Members of the health care team
– Advisors working with clinicians and leaders to improve … members)
• Aware that hospital staff are busy and may not
want to bother you
• Want to provide … (continued)
• [Insert 1 to 2 experiences from real patients or family
members:
– Live presentation
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Implement_Hndbook_508.pdf
August 01, 2010 - Patient and family engagement encompasses behaviors
by patients, family members, clinicians, and hospital … Engagement :: 7
• Negotiating interactions with family members. … Families are complicated,
and it may be difficult for nurses to know which family members should be … present at bedside shift report and how to interact with those family members. … advisors acting out the
roles of patient and family
member.
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www.ahrq.gov/ncepcr/research-transform-primary-care/transform/profile/cooley.html
August 01, 2018 - All but the smallest practice introduced care coordinators who communicated with families between visits … The practices also partnered with patients and families to identify goals and care strategies, which … Lessons Learned and Implications for Others
Providers, family members, and staff participating in … this initiative agreed that team-based care, care coordination, partnering with families/family-centered … Family participation was a lead driver of PCMH transformation.
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www.ahrq.gov/sites/default/files/wysiwyg/topics/dxsafety-patient-experience-vol1.pdf
July 01, 2023 - Learning from patient and family experiences can potentially improve diagnosis through both changes … member of
the patient.
4
Perceived Promise of Reported Patient Experience for Addressing Diagnostic … Second, it is also clearly essential to gather accounts from family members (or other close acquaintances … The challenge
here is to identify how best to encourage patients and family members to report situations … Family Input for Quality and Safety (FIQS): using mobile
technology for in-hospital reporting from families
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol1-3.html
June 01, 2023 - Others: Accounts of patient experience related to safety are often (40%-60% of cases) reported by family … What Research Reveals About Patient/Family Reporting of Diagnostic Experiences
Past research shows … Types and prevalence of patient/family-reported diagnostic errors
Type of Diagnostic Error … We will henceforth use the term “family” as a shorthand for these other actors. … member of the patient.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Implement_Hndbook_508.docx
August 01, 2010 - Patient and family engagement encompasses behaviors by patients, family members, clinicians, and hospital … Negotiating interactions with family members. … Families are complicated, and it may be difficult for nurses to know which family members should be present … at bedside shift report and how to interact with those family members. … advisors acting out the roles of patient and family member.
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www.ahrq.gov/sites/default/files/wysiwyg/nhguide/4_TK2_T3-QI_Meetings_Tip_Sheet_final.pdf
October 01, 2016 - with medical care providers (using the Medical Care Referral Form or MCRF) and
residents and their families … (using tools from the Toolkit to Educate and Engage Residents and
Family Members). … • Work with staff to assure that all current residents and families, new residents, and those
considering … Sample information tools are
provided in the Toolkit to Educate and Engage Residents and Family Members
-
www.ahrq.gov/sites/default/files/wysiwyg/nhguide/4_TK2_T3-QI_Meetings_Tip_Sheet_final.docx
October 01, 2016 - with medical care providers (using the Medical Care Referral Form or MCRF) and residents and their families … (using tools from the Toolkit to Educate and Engage Residents and Family Members). … Work with staff to assure that all current residents and families, new residents, and those considering … Sample information tools are provided in the Toolkit to Educate and Engage Residents and Family Members
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www.ahrq.gov/news/blog/ahrqviews/ltc-quality-measures.html
December 01, 2022 - prospective residents about what matters most to them, two other vital groups should also be consulted:
Family … members are necessary and valued care team members in long-term care settings. … Consider the development of resident and family advisory councils, already popular in hospitals, for … What matters to families? How do we measure what matters? … Jiajie Zhang is Dean, Professor, and Glassell Family Foundation Distinguished Chair in Informatics Excellence
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back_quickstart_brochure.pdf
September 15, 2016 - In teach-back,
you ask patients or family members to explain in their own words
what they need to know … members
have a clear understanding of what you have told them. … to patients and
Guide to patient and families at the beginning of an
Teach-Back family about office … ••Encourage explains the goal of teach-back, the
patient teach-back process, and the patient
and family … and family role in teach-back.
participation in ••Format: 1-page handout, suitable
teach-back. for
-
www.ahrq.gov/patient-safety/reports/engage/start.html
July 01, 2018 - Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families … Make Patients and Family Members Aware of the Changes
Inform patients and their families about what … the practice is implementing and what the patients’ and families’ roles are in the process. … members’ roles in ensuring safe and effective care. … Identify global patient safety and patient and family engagement outcomes.