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1. Exhibit 12. Involving Patients and Family Members at the Hospital Level | Agency for Healthcare Research and Quality
   www.ahrq.gov/research/findings/final-reports/ptfamilyscan/ptfamilyex12.html
   July 01, 2018 - Involving Patients and Family Members at the Hospital Level Previous Page Next Page Table … advisory councils 107 , 131 , 169 , 207-216 Councils enable patients and family members to be … among patients, families, and staff. … Introducing other opportunities for patients and families to participate at a hospital level 107 , 169 … patient and family member feedback 167 , 218 Patient satisfaction surveys or patient focus groups

2. Patient, Family Member, and Clinician Perceptions of Disclosure of Adverse Events in Labor and Delivery | Agency for Healthcare Research and Quality
   www.ahrq.gov/patient-safety/reports/liability/baker.html
   August 01, 2017 - Advances in Patient Safety and Medical Liability Patient, Family Member, and Clinician Perceptions … Specifically, we wanted to determine if patients, family members, and providers agreed about what kinds … Research, however, has yet to specify how to include patients and their family members as part of the … One group comprised patients and family members, and the second group comprised clinicians. … Patient and Family Focus Groups Recruited patients and family members participated in focus groups

3. Patient and Family Engagement | Agency for Healthcare Research and Quality
   www.ahrq.gov/topics/patient-and-family-engagement.html
   Patient and Family Engagement A set of behaviors by patients, family members, and … The Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families project … on developing approaches to improve patient safety in primary care settings by engaging patients and families … The Toolkit To Educate and Engage Residents and Family Members is one of four toolkits in the Nursing … members and helps residents and family members participate in their care.

4. Engage Patients and Families for Perinatal Safety (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/pf-engagement-facilitator-guide.pdf
   May 01, 2017 - • Discuss how to communicate an adverse event to patients and family members. … • Enlist the help of a translator for the patient or family member when necessary. … patient and family engagement means that patients and family members are involved beyond their own … members. … member of a patient

5. Resident and Family Engagement: What is it? What are the benefits? | Agency for Healthcare Research and Quality
   www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/resources/tools/engage/brochure.html
   March 01, 2017 - AHRQ Safety Program for Long-Term Care: HAIs/CAUTI What can I do as a resident or family member to … Take an active role in your individual care or in the care of your family member. … Support staff and physician education in how to work with residents and family members as partners. … What is resident and family engagement? … and preferences of residents and their family members Actively encourage residents and their families

6. Talking With Residents and Family Members About Antibiotics (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/family-antibiotics.pdf
   June 01, 2021 - Talking With Residents and Family Members About Antibiotics AHRQ Pub. … No. 17(21)-0029 June 2021 Talking With Residents and Family Members About Antibiotics The last … time this happened, the doctor prescribed an antibiotic and my family member got better. … Your family member may also have to be put in isolation to prevent resistant bacteria from spreading

7. Development of the CAHPS Nursing Home Family Member Survey | Agency for Healthcare Research and Quality
   www.ahrq.gov/cahps/surveys-guidance/nh/family/development-family-member-survey.html
   April 01, 2019 - Development of the CAHPS Nursing Home Family Member Survey The Family Survey has been through … members. … members in nursing homes. … In September 2008, AHRQ submitted the Family Member Instrument to the Centers for Medicare & Medicaid … Giving voice to the vulnerable: the development of a CAHPS nursing home survey measuring family members

8. 6 Tk1 T2-Talking With Residents Family Members Final (doc file)
   www.ahrq.gov/sites/default/files/wysiwyg/nhguide/6_TK1_T2-Talking_with_Residents_Family_Members_Final.docx
   October 01, 2016 - Talking With Residents’ Family Members These talking points are presented in Q&A format to encourage … Before discussing antibiotics with family members it may be helpful to find out what the family member … It is important to emphasize to family members that these principles come from doctors. I. … Engage Residents and Family Members III. … First, we are having conversations with residents and their families—just like we are doing now—to share

9. 6 Tk1 T2-Talking With Residents Family Members Final (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/nhguide/6_TK1_T2-Talking_with_Residents_Family_Members_Final.pdf
   October 01, 2016 - and Engage Residents and Family Members Tool 2. … Before discussing antibiotics with family members it may be helpful to find out what the family member … could harm or hurt your family member … – First, we are having conversations with residents and their families—just like we are doing now—to … Talking With Residents’ Family Members I. What are antibiotics? II.

10. Sample Disaster Preparedness Letter to Families (doc file)
    www.ahrq.gov/sites/default/files/wysiwyg/nursing-home/resources/letter-emergency-contact.docx
    June 02, 2025 - Sample Disaster Preparedness Letter to Families Dear Representative … /Family Member, As part of our Emergency Preparedness Plan, we are updating the emergency contact information … If safe to do so, are you or someone in your family willing to take your loved one home during an evacuation

11. Strategy 1: Working with Patients & Families as Advisors (Tool 1) (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_1_Brochure_508.pdf
    June 02, 2025 - Strategy 1: Working with Patients & Families as Advisors (Tool 1) Become a Patient and Family … care for all patients and family members • Gives feedback to the hospital based on his or her own … members. … What’s most important is your experience as a patient or family member. … Members include patients, family members, and hospital staff.

12. Strategy 1: Working with Patients & Families as Advisors (Tool 1) (doc file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_1_Brochure_508.docx
    June 02, 2025 - for all patients and family members Gives feedback to the hospital based on his or her own experiences … members. … What’s most important is your experience as a patient or family member. … Advisors help us make these materials easier for all patients and family members to understand and use … Members include patients, family members, and hospital staff.

13. DESC Technique for Conflict With Residents and Families (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/DESC-technique.pdf
    June 01, 2021 - DESC Technique for Conflict With Residents and Families DESC Script. … Unfortunately, residents or family members may not agree with decisions or may be frustrated with the … When this happens, consider using DESC to help resolve conflicts with residents and families. … Here’s an example of a family member who worries that her aunt has a urinary tract infection, or UTI. … DESC Technique for Conflict With Residents and Families I do not want to give her an antibiotic if

14. Patient and Family Engagement for Perinatal Safety: Facilitator Guide | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-engagement-fac-guide.html
    July 01, 2023 - and Family Engagement module focuses on an important topic: making sure patients and their family members … Discuss how to communicate an adverse event to patients and family members. … Enlist the help of a translator for the patient or family member when necessary. … Say: A patient and family advisor is a former patient or family member of a patient who is a collaborative … member of a patient.

15. Template Letter For Consent - Families | Agency for Healthcare Research and Quality
    www.ahrq.gov/nursing-home/resources/template-letter-families.html
    August 01, 2022 - Template Letter For Consent - Families Resource: Template Letter For Consent - Families ​This … template letter can be used by long-term care facilities to gain consent from residents' family members … Source: AHCA/NCAL Topic(s): Vaccination Audience(s): Family Members Format: DOCX Publication

16. Cusp Patient Family Engagement Facilitator Notes (doc file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/patfamilyengagement/CUSP_Patient_Family_Engagement_Facilitator_Notes.docx
    June 02, 2025 - Slide 5 SAY: A patient and family advisor is a former patient or family member of a patient who is … members who are involved in the patient’s care, and · Invite the patient and family members to write … for the patient or family member when necessary. … member to take notes. … · What else could the health care team have done to ensure the patient and family member were involved

17. Patient and Family Engagement | Agency for Healthcare Research and Quality
    www.ahrq.gov/hai/cusp/modules/patient-family-engagement/notes.html
    September 01, 2013 - Say: A patient and family advisor is a former patient or family member of a patient who is a collaborative … members who are involved in the patient's care, and Invite the patient and family members to write … for the patient or family member when necessary. … member to take notes … member of a patient.

18. CAHPS Nursing Home Survey: Family Member Instrument (doc file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-eng-1652a.doc
    September 01, 2011 - CAHPS Nursing Home Survey: Family Member Instrument CAHPS® Nursing Home Survey Version: Family Member … If you choose not to, this will not affect the care your family member gets. … Was your family member discharged from this facility or did he or she die? … Do not include the experiences of other family members. 9. … Do not include the experiences of other family members. 41.

19. CAHPS Nursing Home Survey: Family Member Instrument (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-eng-1652a.pdf
    September 01, 2011 - CAHPS Nursing Home Survey: Family Member Instrument CAHPS® Nursing Home Survey Version: Family Member … Do not include the experiences of other family members. 9. … 1 Yes 2 No CAHPS Nursing Home Survey Family Member Survey 3 18. … 1 Yes 2 No CAHPS Nursing Home Survey Family Member Survey 5 Care Of Your Family Member 36 … Do not include the experiences of other family members. 41.

20. Toolkit To Educate and Engage Residents and Family Members | Agency for Healthcare Research and Quality
    www.ahrq.gov/nhguide/toolkits/educate-and-engage/index.html
    October 01, 2016 - Toolkit To Educate and Engage Residents and Family Members Overview of the Toolkit Why Should … The Resident and Family Member Education toolkit helps the nursing home (1) encourage an open and respectful … residents and family members participate in their care. … Members provides similar talking points for nurses to use when talking to residents’ family members … (tool 5) to help answer questions Communicate with residents and families about antibiotic-resistant