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preventiveservices.ahrq.gov/nhguide/about/choosing-the-right-toolkit.html
October 01, 2016 - Infection
Help Prescribing Clinicians Choose the Right Antibiotic
Educate Residents and Family … Members
Low
Suspected UTI SBAR
Working with a Lab to Improve Antibiotic … Prescribing
Educate and Engage Residents and Family Members
Medium
Monitor and Sustain …
Comprehensive Antibiogram
X
X
X
X
Residents and Family … Member Education
X
X
X
X
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preventiveservices.ahrq.gov/patient-safety/quality-resources/tools/chtoolbx/measures/measure-5.html
November 01, 2017 - 21st Century
Child Health Care Quality Toolbox
Reports
Engaging Patients and Families … Percent of CSHCN whose families partner in decisionmaking and are satisfied with the services they receive … Percent of CSHCN whose families have adequate private and/or public insurance. … Percent of CSHCN whose families report the community-based service system can be used easily.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_2-team-structure-speaker-notes.pdf
July 01, 2023 - , anesthesiologists,
technicians, pharmacists, midwives
Don’t forget the patient and their families … Patients and their families should be embraced and valued as contributing
partners to patient care. … Example resources:
The AHRQ‐funded Guide to Patient and Family Engagement in Hospital Quality and
Safety … PFCC/Pages/default.aspx
https://www.patientsafety.org/
https://www.ahrq.gov/patient-safety/patients-families … anesthetists, nurse
practitioners, and L&D staff nurses;
• Physicians, including obstetricians, family
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_2_Nurse_Chklst_508.docx
February 10, 2011 - Strategy 3: Bedside Shift Report (Tool 2)
Strategy 1: Working with Patients & Families as Advisors
[ … Conduct a verbal SBAR report with the patient and family. … Use words that the patient and family can understand.
S = Situation. … Ask the patient and family what the goal is for the next shift. … O Guide to Patient and Family Engagement :: 1
Guide to Patient and Family Engagement
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preventiveservices.ahrq.gov/patient-safety/settings/hospital/candor/impguide.html
August 01, 2022 - Pharmacy
Multiple Settings
Quality Measures
Reports
Engaging Patients and Families … Conducting ongoing communications and education with staff, patients, and families about the organization's … Engaging staff, patients, and families in the planning, implementation, and evaluation of the CANDOR … improved patient safety outcomes, and improved patient satisfaction scores by engaging patients and families … The organization should also incorporate the perspectives and input of patients and family members in
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preventiveservices.ahrq.gov/health-literacy/professional-training/shared-decision/workshop/mod3-guide.html
September 01, 2020 - Having a family member, minor child, friend, or unqualified staff member interpret is not advisable. … When a family member interprets, the person may impose personal views of your patient's health, and this … Using family members may not be advisable because they may editorialize. … Gently ask patients or family members to convey back in their own words. … Try to involve extended family members when planning care.
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preventiveservices.ahrq.gov/teamstepps/rrs/rrsspecscen.html
October 01, 2014 - Return to Top
Scenario 3
A family member noticed the patient seemed lethargic and confused. … The family member alerted the nurse about these concerns. … The nurse assured the family member that she would check on the patient. … An hour later, the family member reminded the nurse, who then assessed the patient. … the family.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/static_teach-back_module.pdf
January 01, 2013 - Module
Teach-back
1.1 Title
Teach-Back
Improving Patient Safety by Engaging Patients and Families … There are many ways to approach teach-back with your patients and their families. … members feel confident when engaging in teach-back. … Info Point 2: Emphasize to your patient and his or her family that teach-back is a part of a safety … Key Teach-Back Strategy 5: Engages the family/patient.
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preventiveservices.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/rapid-response/rapid-response-fac-guide.html
July 01, 2023 - Pharmacy
Multiple Settings
Quality Measures
Reports
Engaging Patients and Families … members, or others supporting the patient. … Patient and Family Engagement. … An acute situation that the physician or nurse, or patient or family members believe need immediate evaluation … member activation criteria for a rapid response in addition to patient- and family-specific instructions
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_1_IDEAL_chklst_508.pdf
January 01, 2010 - Discharge Planning Overview, Process, and Checklist
Evidence for engaging patients
and families … Quality’s Care Transitions from Hospital to
Home: IDEAL Discharge Planning tools to engage
patients and families … patient and family
Morning
Noon
Evening
Bedtime
Other
Involved patient and family in … progress toward
patient, family, and clinician
goals
Explained medications to
patient and family … IDEAL Discharge Planning Overview, Process, and Checklist
Evidence for engaging patients and families
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/cgcahps-webcast-brief-2014.pdf
January 01, 2014 - Service cabinets are also
linked with patient and family advisory boards,
where available; MGH/MGPO … Discuss why a four part greeting would be
important to our patients and families. … Week Two Check-In Always greet patients and families
with a smile and establish eye
contact. … What words would you use to inform
patients and families about delays? … Why is explaining each step so important to
our patients and families?
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/patient-safety/resources/diagnostic-toolkit/03-diagnostic-safety-infographic.pdf
August 01, 2021 - miscommunication during the
patient-clinician encounter.3
Optimize diagnostic safety by
engaging patients and families
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.pdf
May 22, 2013 - Use this checklist to see what information
you still need from us as you or your family
member prepare … Tips for Going Home
Patients and families at [insert hospital name]
wrote these tips to help you get … ready to go
home: [Use patient and family advisors to tailor
this list to your hospital … My family or someone
close to me knows I am
coming home and knows
the next steps in my care. … Ask:
My family or someone close to me knows I am coming home and knows the next steps in my care.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_2-team-structure-speaker-notes.pdf
July 01, 2023 - nurses, anesthesiologists,
technicians, pharmacists, midwives
Don’t forget the patient and their families … the scrub technician.
4
Hospital AIM
Team
Leads
SPPC‐II
Partnering With the Patient and Family … Patients and their families should be embraced and valued as contributing
partners to patient care. … learn several teamwork skills, tools, and strategies
that can be adapted for use by patients and their families … PFCC/Pages/default.aspx
https://www.patientsafety.org/
https://www.ahrq.gov/patient-safety/patients-families
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_1_Be_Partner_508.docx
February 10, 2011 - Communicating for Improve Quality (Tool 1)
Be a Partner in Your Care
Strategy 1: Working with Patients & Families … Engagement :: 1
Guide to Patient and Family Engagement
We work as a team to make sure you get the best … If you like, the team can also include your family or friends. … If you or your family needs to talk to a doctor at any time, please let your nurse know. … If you like, you can invite family or friends to be there for shift changes.
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preventiveservices.ahrq.gov/hai/cusp/modules/nursing/sl-nursing.html
December 01, 2012 - Teamwork and Communication
Apply CUSP
Role of the Nurse Manager
Spread
Patient and Family … Some customers are:
Patients and their families.
Regulators.
Local governments. … Focus
Nurse managers:
Enable customer- and patient focused care by engaging the patient and their families … Interviews with patients and their families.
Social media.
Return to Contents
Slide 22.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-team-performance-tool.pdf
May 31, 2023 - Includes patients and families as part of the team
Comments:
Overall Rating – Team Structure
2.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_2-team-structure.pptx
July 01, 2023 - , nurses, anesthesiologists,
technicians, pharmacists, midwives
Don’t forget the patient and their families … Ancillary & Support Services
Administration
Contingency Teams
Partnering With the Patient and Family … Patients and their families should be embraced and valued as contributing partners to patient care. … detail in later modules of the toolkit.
__
Example resources:
The AHRQ‐funded Guide to Patient and Family … educator, nurse manager, nurse midwives, nurse anesthetists)
Healthcare Providers (OB/GYN, midwife, family
-
preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_2-team-structure.pptx
July 01, 2023 - , nurses, anesthesiologists,
technicians, pharmacists, midwives
Don’t forget the patient and their families … Ancillary & Support Services
Administration
Contingency Teams
Partnering With the Patient and Family … Patients and their families should be embraced and valued as contributing partners to patient care. … explored in detail in later modules of the toolkit.
__
Example resources:
AHRQ's Guide to Patient and Family … educator, nurse manager, nurse midwives, nurse anesthetists)
Healthcare providers (OB/GYN, midwife, family
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preventiveservices.ahrq.gov/workingforquality/events/webinar-federal-agency-alignment-to-the-six-priorities.html
November 01, 2016 - Ensuring that each person and family is engaged as partners in their care [Slide 18]
Peter Briss: … We have 8.2 million Federal employees, retirees, and family members covered with our program. … member. … Our focus has been on encouraging employees to use the resources that we do give them, and our family … members and retirees that are a little bit harder for us to reach directly.