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healthcare411.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3/apc.html
August 01, 2022 - Hospital
Fall Prevention in Hospitals Training Program
Hospital Resources
CANDOR
Family-Centered … Do patients and families serve on committees and give input to leadership?
… Are patients and families encouraged to report safety concerns?
… by the family?
… Are patients and families updated on the results of the investigation?
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healthcare411.ahrq.gov/talkingquality/measures/setting/long-term-care/nursing-home/measurement-sets.html
November 01, 2018 - ® Measures
The CAHPS Nursing Home Surveys assess the experiences of nursing home residents and family … members:
The Long-Stay Resident Instrument captures both quality of life and quality of care from … The Family Member Instrument is designed to gather information from family members who have had direct … In addition to asking for an overall rating of care, this questionnaire asks family members to report … Whether the nursing home provides families with information and encourages their involvement.
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healthcare411.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items.html
October 01, 2023 - Why are friends and family members included as interpreters? … Testing has shown that respondents often include friends and family members as interpreters even when … During this hospital stay, how often did you use a friend or family member as an interpreter when you … During this hospital stay, how often did you use a friend or family member as an interpreter when you … During this hospital stay, did you use friends or family members as interpreters because that was what
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_3_Physician_HO_508.pdf
January 01, 2010 - Strategy 4: IDEA Discharge Planning (Tool 3)
Guide to Patient and Family Engagement :: 1 … Improving Discharge Outcomes with Patients and Families
Evidence for engaging patients
and families … Quality’s Transitions from Hospital to
Home: IDEAL Discharge Planning process to engage
patients and families … Discuss with the patient and family five key areas to
prevent problems at home:
1. … Hospital
discharge planning for frail older people and their
family.
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/system/delivery-system-initiative/rodriguez/rodriguez.pptx
September 05, 2012 - Intervention staff, IT/Data staff, primary care teams, leadership)
North East Medical Services, Gardner Family … adaptations to the models were important
Emphasizing physician-led teams for Chinese patients
Emphasizing family … Suburban 7 clinics with
~40 clinicians
serving low-
income
families. … Suburban 7 clinics with
~40 clinicians
serving low-
income
families. … Suburban
7 clinics with ~40 clinicians serving low-income families.
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healthcare411.ahrq.gov/data/meps.html
March 01, 2023 - Annual surveys of individuals and families, as well as their health care providers, provide data on health … MEPS is a set of large-scale surveys of families and individuals and their medical providers, and employers … The MEPS Household Component (MEPS-HC) survey collects information from families and individuals that
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_2_ComTipsBroch_508.docx
February 24, 2011 - members or friends are and how you want them to be involved
Your family or friends are welcome at [insert … Remember
You and your family or friends are a vital part of your health care team. … Family or friends can help you do this. … Strategy 1: Working with Patients & Families as Advisors (Tool 1) … Strategy 1: Working with Patients & Families
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healthcare411.ahrq.gov/patient-safety/diagnostic-error-grants/index.html
January 01, 2021 - Patient Safety Resources by Setting
Quality Measures
Reports
Engaging Patients and Families … Answering the call to engage patients and families in the diagnostic process: A new patient-centered … Center
Project Aims:
(a) To establish a new patient-centered framework co-designed with patients/families … implement a new electronic health record portal-based method enabling chronically ill patients and their families
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-slides-final508.pptx
April 04, 2018 - With teach-back, you ask patients or family members to explain in their own words what they need to know … Teach-back is a way to confirm that you have explained information clearly and that patients or family … members have a clear understanding of what you have told them. … a lot of people in the room to clarify concepts in a potentially chaotic environment and to involve family … members
5
How do I use it?
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-slides-final508.pdf
April 11, 2018 - With teach-back, you ask patients or family members to explain in their own words what they need to know … Teach-back is a way to confirm that you have explained information clearly and that patients or family … members have a clear understanding of what you have told them. … a lot of people in the room to clarify concepts in a potentially chaotic environment and to involve family … members
How do I use it?
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healthcare411.ahrq.gov/patient-safety/settings/hospital/candor/acknowledgements.html
August 01, 2022 - Pharmacy
Multiple Settings
Quality Measures
Reports
Engaging Patients and Families … synthesis of best practices in the field, as informed by those most affected, including patients and families … Institute of Public Health at George Washington University
Patient advocates provided patient and family … member perspectives while advising the national project team at every phase of CANDOR development, including … Patients and Family Members:
Martin J.
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.docx
June 20, 2011 - Use the checklist to see what information you still need from us as you or your family member prepare … Tips for Going Home
Patients and families at [insert hospital name] wrote these tips to help you get … ready to go home:
[Use patient and family advisors to tailor this list to your hospital.] … How do I make sure my family or someone close knows what I need when I get home? … How can friends or family members help me at home?
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2013-materials/teamstepps-monthly-webinar-march2013.pptx
January 01, 2013 - Patient Safety from a Patient’s Perspective
Describe how to create a “safe place” for patients and families … Guiding Principles for Patient/Family
Centered Care at Duke
Patients and families will be recognized … and welcomed as important members of the health care team
PAC, Patient and family-centered rounding … participation skills and facilitate advancement
Expert Patient and Family
(College)
Trained in SBAR … What are some “lessons learned” from educating patients and their families on TeamSTEPPS and their role
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/communication-facilitator-guide.docx
June 01, 2021 - In reality, the family member may be looking for options to make her mother feel better (such as a cough … Residents or family members may not agree with decisions or may be frustrated with the health care process … We’ve probably all faced family members who insist on ordering a urine culture or antibiotic that we … In this scenario, a family member worries that her aunt has a urinary tract infection, or UTI. … Remember our DESC tool that we used to talk with a family member?
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.pdf
May 22, 2013 - Use the checklist to see what information you still need
from us as you or your family member prepare … Tips for Going Home
Patients and families at [insert hospital name] wrote these tips to help
you get … Involve your friends or family in ways
that you wish. … • How can friends or family members help me at home? … My doctors or nurses answered questions that are important to me and my family.
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module3/mod03-gap-analysis-guide.pdf
April 01, 2016 - Representative(s) from the Patient and Family Advisory
Council
Session Preparation
The purpose of … Patient and family advisory council: membership and bylaws
Safety survey or other quality survey, … by
the family? … Are patients and families encouraged to report
safety concerns? … by the family?
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/audio-script-healthcare-professionals-training.pdf
January 18, 2017 - members or friends … • Do not defer to the patient’s wishes that friends or family members interpret for you. … The patient has a right to have a friend of family member interpret for them. … So instead of
deferring to a patient’s wish that friends or family members interpret, have both interpreters … You can start doing this by encouraging your patients to have a trusted family
member or friend with
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healthcare411.ahrq.gov/hai/quality/tools/cauti-ltc/reduce.html
March 01, 2017 - strategies to address alternatives to antibiotic use with providers, long-term care staff, and residents and family … members. … educational video
This 5-minute educational video promotes antibiotic stewardship among residents, families … brochure ( PDF , 814.2 KB)
A brochure to help facility staff communicate with residents and families
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healthcare411.ahrq.gov/news/blog/ahrqviews/impacts-gun-violence.html
March 01, 2023 - thousands of people killed and wounded by these acts of violence pose a heavy burden of grief upon their families … These patients are their neighbors, their friends, their classmates, and at times their own relatives … Alliance to Advance Patient Safety , a partnership of healthcare systems, Federal partners, patients, and families
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/tools/tool-7/share-tool7.pdf
April 01, 2014 - The use
of unqualified interpreters—such as a family member, friend, or unqualified staff member—is … choose from among the options, not
to make the decision for them.
› Recognize that in many cultures, family … members are deeply involved
in health decisions. … Involve extended family members, when appropriate,
in shared decisionmaking and when planning care. … Gently ask
patients or family members
to convey the information in
their own words to make sure