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cahps.ahrq.gov/patient-safety/diagnostic-excellence-grants/index.html
June 01, 2023 - Patient Safety Resources by Setting
Quality Measures
Reports
Engaging Patients and Families … Re-Engineering Patient and Family Communication To Improve Diagnostic Safety Resilience
Principal Investigators … 01
Project Aims:
Characterize the diagnostic journey, focusing on successes, errors, and patient/family … Adapt PFC I-PASS to create Outpatient PFC I-PASS, a structured communication intervention for patients/families … Evaluate the effectiveness of PFC I-PASS (discharge and outpatient) to improve patient/family and clinician
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cahps.ahrq.gov/teamstepps/lep/traintrainers/lepigstafftrain.html
October 01, 2020 - However, the doctor did not understand what the family was saying. … The family sued the hospital, resulting in a $71 million settlement. … However, the family member who was interpreting did not share this information with the doctor, because … When the care team asks family members or housekeeping staff to interpret, or when they rely on their … Imagine how you would feel if you made an error in interpretation that caused your family member to become
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cahps.ahrq.gov/sites/default/files/wysiwyg/patient-safety/rev-reportaddendum.pdf
March 01, 2021 - is hospitalized, the
primary care team should develop systems to communicate with the patient and family … members,
when relevant, during the hospitalization. … • Address chronic illnesses, as necessary and if possible, by coaching patient and family and
sharing … • Print and review the care plan with the patient and family to ensure they understand it and
address … these principles and concepts offer a new approach primary care teams can use to engage
patients and families
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cahps.ahrq.gov/talkingquality/explain/numbers.html
November 01, 2018 - The 2008 survey by the Kaiser Family Foundation found that only about 30 percent of the public has heard … comparative information on health care quality can help them make better decisions for themselves and their families … they are accustomed to getting the information they think they need from people they trust, including family … members, friends, and physicians. … [1] Kaiser Family Foundation. 2008 update on consumers' views of patient safety and quality information
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cahps.ahrq.gov/teamstepps/lep/handouts/lepptoutsurvey.html
December 01, 2012 - During this hospital stay, how often did you use a friend or family member as an interpreter when you … During this hospital stay, did you use friends or family members as interpreters because that was what … Would you recommend this hospital to your friends and family?
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/infographicposter-final508_0.pdf
July 12, 2018 - visit is
immediately forgotten
by patients
up to
Improve patient safety by engaging
patients and families … learn more and get started, visit https://www.ahrq.
gov/professionals/quality-patient-safety/patient-family … engagement/pfeprimarycare/index.html
https://www.ahrq.gov/professionals/quality-patient-safety/patient-family-engagement … /pfeprimarycare/i
https://www.ahrq.gov/professionals/quality-patient-safety/patient-family-engagement … /pfeprimarycare/i
https://www.ahrq.gov/professionals/quality-patient-safety/patient-family-engagement
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cahps.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2021qdr-mepsmethods.pdf
December 01, 2021 - From 2014 to 2017, families were asked whether anyone age 5 and above in their family spoke a
language … The following family-level variables were defined for these measures:
Family. … Nonelderly families included families in which at least one person is under age 65. … members. … members’ abilities to receive
treatment and receive it without delay.
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cahps.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4.html
August 01, 2022 - Pharmacy
Multiple Settings
Quality Measures
Reports
Engaging Patients and Families … members affected by an event to support and successfully meet their short- and long-term needs. … Engages patients and families: demonstrates an ongoing commitment to patient and family members, connects … members, or family advisory council members. … Safety experts and other content experts may be included, as well as patients and family members.
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cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/cus-teach-back-inpatient-medical-guide.pdf
August 31, 2023 - The
interpreter allows the patient and family to listen and ask questions without concerns about
misinterpretation … There was ample
time for both the patient and the family member (patient’s daughter) to ask questions
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cahps.ahrq.gov/questions/about/index.html
December 01, 2020 - ads with the Ad Council, the Questions Are the Answer message highlights the vital role patients and families … results, medication safety, safe transitions between care settings, and the importance of patient and family
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cahps.ahrq.gov/patient-safety/settings/hospital/red/toolkit/redtool5.html
March 01, 2013 - Pharmacy
Multiple Settings
Quality Measures
Reports
Engaging Patients and Families … Purpose of This Tool
The Re-Engineered Discharge (RED) aims to effectively prepare patients and families … members. … members and spiritual leaders or traditional healers. … Go to Tool 4, "How To Deliver the RED to Diverse Populations," for more on the family and community's
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cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/ts-obc-webinar-050317.pptx
January 01, 2017 - What do patients/families see, hear, and feel when they come to your clinic? … If you could change one thing that would improve care for our patients/families, what would it be?
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cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/teamstepps-pocket-guide.pdf
May 01, 2023 - members
have a clear understanding of what the sender has told
them. … In a teach-back, the sender asks the patient or
family member to explain the information they need to … Patients and family
caregivers are always part of the team. … y Assistance is sought from and provided to
patients and family caregivers. … Ensures team members have a shared mental model
Holds team members accountable
Includes patients and families
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module8/exculture.pdf
March 21, 2014 - Open house for plant and
families to see the environment. Popsicles and doughnuts).
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/medicinelist-checklist-nomeds-final508.pdf
April 03, 2018 - Medicines
The Guide to Improving Patient Safety in Primary Care
Settings by Engaging Patients and Families
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cahps.ahrq.gov/news/newsletters/e-newsletter/854.html
March 01, 2023 - Patient and Family Engagement Is First Theme in AHRQ’s New Series of Patient Safety Research Summaries … Patient and Family Engagement Is First Theme in AHRQ’s New Series of Patient Safety Research Summaries … “Improving Healthcare Safety by Engaging Patients and Families” (PDF, 1.4 MB) is the first in a new … Research has shown that involving patients, families and caregivers in the planning, delivery and evaluation … Since 2000, AHRQ has supported 53 patient safety projects related to increasing patient and family engagement
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cahps.ahrq.gov/topics/community-health-workers-and-promotores-de-salud.html
promotores de salud and community health workers enhance communication and engagement with patients and families … AHRQ resources helps promotores de salud and community health workers connect patients and their families
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cahps.ahrq.gov/cpi/about/nac/pcortf-snac/flores.html
November 01, 2022 - Chair Department of Family Medicine
Adventist Health White Memorial Medical Center
Dr. … Flores is a founding member of the Adventist Health White Memorial (AHWM) Medical Center Family Medicine … Flores also serves as Chairman of the AHWM Department of Family Medicine.
Dr. … Flores is the Medical Director of the Family Care Specialists (FCS) Medical Group and the FCS Independent … The FCS Medical Group is dedicated to improving the health status of its patients, their families, and
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cahps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/hospital-efficiency-resources.pdf
May 01, 2023 - To promote stronger engagement, AHRQ developed a
guide to help patients, families, and health professionals … -Patient-and-Family-
Partnership-Councils-and-Beyond-Primer.pdf
This workbook is designed to spark … dialogue and generate next steps for partnering with
patients and families. … Guide to Patient and Family Engagement in Hospital Quality and Safety
5. … Patient- and Family-Centered Care Organizational Self-Assessment Tool
6.
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cahps.ahrq.gov/teamstepps-program/curriculum/communication/tools/index.html
July 01, 2023 - Further, messages from patients, their family caregivers, and nonclinical staff are often less attended … Patient and family caregiver
Ask both the patient and a designated family caregiver to repeat the schedule … Use virtual meetings to allow designated family members to participate without being physically present … These communication styles may also differ from those of patients and family caregivers. … The patient and her family decide they no longer want aggressive measures taken and request that the