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www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/red-toolkit/phoneroleplay.pdf
June 02, 2025 - Phone Call Role Play
1
Phone Call Role Play
CALLER: Hello Ms. Smith, I am Brian, a nurse from [Hospital]. When you left the hospital,
Lynn, your discharge educator, mentioned you’d receive a call checking in on things and I’m
glad to help with this call. I am hoping to talk to you about your medical issues, see …
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www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/red-toolkit/phoneroleplay.docx
June 02, 2025 - Phone Call Role Play
CALLER: Hello Ms. Smith, I am Brian, a nurse from [Hospital]. When you left the hospital, Lynn, your discharge educator, mentioned you’d receive a call checking in on things and I’m glad to help with this call. I am hoping to talk to you about your medical issues, see how you are doing, and see if …
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digital.ahrq.gov/ahrq-funded-projects/improving-quality-through-decision-support-evidence-based-pharmacotherapy
January 01, 2023 - Improving Quality through Decision Support for Evidence-Based Pharmacotherapy
Project Final Report ( PDF , 1.02 MB) Disclaimer
Disclaimer
The findings and conclusions in this document are those of the author(s), who are responsible for its content, and do not necessarily repres…
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digital.ahrq.gov/health-it-tools-and-resources/ahrq-funded-project-resources-archives/focus-group-consent-form
January 01, 2023 - Focus Group Consent Form (Spanish)
Description
Example consent form used in an AHRQ-funded project involving older adults. The study involves a focus group on medication management practices. The form is in Spanish.
Document Type
Informed Consent Document
Document Source…
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psnet.ahrq.gov/node/36353/psn-pdf
October 27, 2010 - Ways to avert potential patient care disasters.
October 27, 2010
Spath P. Ways to avert potential patient care disasters. Hospital peer review. 2006;31(9):128-30.
https://psnet.ahrq.gov/issue/ways-avert-potential-patient-care-disasters
This article discusses clinician failure to recognize patient deterioration and …
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digital.ahrq.gov/health-it-tools-and-resources/ahrq-funded-project-resources-archives/dental-recommendations
January 01, 2023 - Dental Recommendations for Preventing Complications in Patients with Chronic Conditions
Description
Guidelines used in an AHRQ study in which CDS was used to generate alerts within a electronic dental record and personal health record system.
Document Type
Clinical/Practice Guid…
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digital.ahrq.gov/sites/default/files/docs/citation/r21hs023855-dowding-final-report-2017.pdf
January 01, 2017 - Development of Dashboards To Provide Feedback To Home Care Nurses - Final Report
1
DEVELOPMENT OF DASHBOARDS TO PROVIDE FEEDBACK TO HOME CARE
NURSES
Principal Investigator: Dawn Dowding,1,2 PhD, RN, FAAN
Team Members:
David Russell,1 PhD
Jacqueline Merrill,2 PhD, MPH, RN, FAAN, FACMI
Yolanda Barrón…
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digital.ahrq.gov/sites/default/files/docs/publication/r18hs017163-baker-final-report-2011.pdf
January 01, 2011 - 1
FINAL REPORT
Using Precision Performance Measurement to Conduct
Focused Quality Improvement
Principal Investigator: David W. Baker, MD, MPH
Team Members: Steven Persell, MD, MPH; Abel Kho, MD; Nancy Dolan, MD; Muriel Jean-
Jacques, MD
Organization: Northweste…
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hcup-us.ahrq.gov/reports/statbriefs/sb196-Readmissions-Trends-High-Volume-Conditions.jsp
November 01, 2015 - Trends in Hospital Readmissions for Four High-Volume Conditions, 2009-2013 #196
An official website of the Department of Health & Human Services
Search All AHRQ Websites
Careers
Contact Us
…
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psnet.ahrq.gov/node/72739/psn-pdf
February 10, 2021 - In complex systems, holes are constantly opening, closing, and shifting;
holes arise due to active failures
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psnet.ahrq.gov/web-mm/delay-appropriate-diagnosis-and-treatment-leading-death-pulmonary-embolism
December 31, 2024 - In complex systems, holes are constantly opening, closing, and shifting; holes arise due to active failures
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_7-implementation-speaker-notes.pdf
July 01, 2023 - "Spend the next 10 minutes writing down all the reasons you believe these
failures occurred.
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_7-implementation-speaker-notes.pdf
July 01, 2023 - "Spend the next 10 minutes writing down all the reasons you believe these
failures occurred.
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psnet.ahrq.gov/node/37110/psn-pdf
October 06, 2011 - Seeing systems in health care organizations.
October 6, 2011
Friedman LH, King JB, Bella D. Seeing systems in health care organizations. Physician Exec.
2007;33(4):20-9.
https://psnet.ahrq.gov/issue/seeing-systems-health-care-organizations
Using a hypothetical scenario, the authors illustrate how to use the system…
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psnet.ahrq.gov/node/38794/psn-pdf
July 15, 2009 - Patient Safety.
July 15, 2009
Sixth Report of Session 2008–09. House of Commons Health Committee. London, England: The Stationery
Office; July 3, 2009. Publication HC 151-I.
https://psnet.ahrq.gov/issue/patient-safety-7
This government report analyzes the National Health Service's efforts to enhance patient safety…
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psnet.ahrq.gov/node/34023/psn-pdf
April 12, 2008 - Safety in Critical Care Medicine.
April 12, 2008
Fein AM, Heffner JE, eds. Crit Care Clin. 2005;21(1):1-176.
https://psnet.ahrq.gov/issue/safety-critical-care-medicine
Recognizing the complexity of the critical care environment, the editors provide access to expert thought in
this special issue. Topics covered inc…
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psnet.ahrq.gov/node/36603/psn-pdf
November 01, 2012 - Technological methods used to prevent errors aren't
infallible.
November 1, 2012
Santell JP. Technological methods used to prevent errors aren't infallible. Mater Manag Health Care.
2006;15(12):26-30.
https://psnet.ahrq.gov/issue/technological-methods-used-prevent-errors-arent-infallible
The author discusses the …
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psnet.ahrq.gov/node/38924/psn-pdf
September 09, 2009 - Identifying vulnerabilities in communication in the
emergency department.
September 9, 2009
Redfern E, Brown R, Vincent C. Identifying vulnerabilities in communication in the emergency department.
Emerg Med J. 2009;26(9):653-7. doi:10.1136/emj.2008.065318.
https://psnet.ahrq.gov/issue/identifying-vulnerabilities-c…
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psnet.ahrq.gov/node/38244/psn-pdf
November 26, 2008 - Event reporting: the value of a nonpunitive approach.
November 26, 2008
Youngberg BJ. Event reporting: the value of a nonpunitive approach. Clin Obstet Gynecol. 2008;51(4):647-
55. doi:10.1097/GRF.0b013e3181899a05.
https://psnet.ahrq.gov/issue/event-reporting-value-nonpunitive-approach
This article discusses ways …
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hcup-us.ahrq.gov/reports/natstats/5admiss.pdf
February 11, 2011 - Infant
Birth
(Liveborn)
Coronary
Atherosclerosis
Pneumonia Congestive
Heart
Failure
Heart
Attack
3.8 million
1.4 million
1.2 million
990,000
744,000
Top Five Reasons for Hospital Admission
Source: Most Common Diagnoses and Procedures in U.S. Community Hospitals, 1996.
Healthcare Cost and Utilization Project,…