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digital.ahrq.gov/ahrq-funded-projects/effect-health-information-technology-health-care-provider-communication/citation/using
January 01, 2023 - Using incident reports to assess communication failures and patient outcomes. … Using Incident Reports to Assess Communication Failures and Patient Outcomes.
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digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/fault-tree-analysis
January 01, 2023 - Acronym
FTA
Description
Fault tree analyses (FTAs) study specific system, process, or product failures … ANALYZE THE TREE to understand how the causes are interrelated and think of how to prevent failures. … Pay closest attention to failures that are the most likely to happen. … Useful for modeling team-based failures.
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digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/fmea-analysis
January 01, 2023 - Description
Failure mode and effects analysis (FMEA) is a method that attempts to identify all possible failures … When examining failures.
How do I use this tool?
1. ASSEMBLE A CROSS-FUNCTIONAL TEAM. … These are controls in place to prevent failures from getting to the patient. … These values will aid you when ranking the order to address potential failures.
13.
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digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/murphy-diagram
January 01, 2023 - Procedure execution
Uses
When analyzing failures retrospectively. … If the goal of the analysis is to predict potential failures, conduct a walkthrough of the events in … Offers useful application for tasks that involve teams, as it can portray teamwork and failures alongside
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digital.ahrq.gov/sites/default/files/docs/page/2006Reiling_052411comp.pdf
January 01, 2005 - Source: To Err is Human, Institute of Medicine
Active Failures
An error that occurs at the level … service
– Minimize Handoffs
– Minimize Patient Movement
Design Recommendations,
con’t
• Active Failures … question the need for
tests, treatments or
meds
•7% refused a test, tx or
med
Reduce Active
Failures … Designing a safe hospital
Managing the risks of organizational accidents
Latent Conditions
�Active Failures
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digital.ahrq.gov/sites/default/files/docs/page/Dixie%20Baker1.ppt
June 09, 2005 - Avoid/eliminate single-point failures – distributed architectures can tolerate failure more easily than … Expect failures. … application-transparent features to detect faults, failover to redundant components, and recover from infrastructure failures
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digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/risk
January 01, 2023 - Description
Failure mode and effects analysis (FMEA) is a method that attempts to identify all possible failures … Analysis
Description
Fault tree analyses (FTAs) study specific system, process, or product failures
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digital.ahrq.gov/sites/default/files/docs/implementation/REILING_8_V.ppt
January 01, 2005 - Source: To Err is Human, Institute of Medicine
Active Failures
An error that occurs at the level … of service
Minimize Handoffs
Minimize Patient Movement
Design Recommendations, con’t
Active Failures … question the need for tests, treatments or meds
7% refused a test, tx or med
Reduce Active Failures
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digital.ahrq.gov/principal-investigator/manojlovich-milisa
January 01, 2023 - Healthcare Provider Communication
Using incident reports to assess communication failures … Using Incident Reports to Assess Communication Failures and Patient Outcomes.
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digital.ahrq.gov/ahrq-funded-projects/promoting-patient-safety-web-based-patient-profiles
January 01, 2023 - Failure Mode and Effect Analysis (FMEA) on current transitions process flows to identify potential failures … modes, possible risks, and actions to mitigate failures.
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digital.ahrq.gov/ahrq-funded-projects/enhanced-handoffs-echo
January 01, 2024 - interventions including checklists and processes, have been implemented across hospitals to mitigate failures … This leads to communication errors and care continuity failures. … Joanna Abraham and her team at Washington University recognize that care transition failures can lead
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digital.ahrq.gov/sites/default/files/docs/publication/r18hs017160-kmetik-final-report-2009.pdf
January 01, 2009 - study designed to
investigate the prevalence and patterns of rates of exceptions, apparent quality failures … The calculation was performed separately on the number
of measure failures and the number of exceptions … of identified failures that were true failures was within 5% of the same proportion among the
entire … For these measures, quality failures would have been overestimated were
reporting of exceptions not … Our finding that approximately 75% of cases considered apparent quality failures by
automatic query
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digital.ahrq.gov/health-it-tools-and-resources/health-it-bibliography/adoption-strategies/managing-change-overview
June 14, 2021 - This paper looks at four major areas: why information system failures occur, the core theories supporting
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digital.ahrq.gov/sites/default/files/docs/patient-health-information-needs-slides-050715.pdf
May 07, 2015 - “
-Mother of children with asthma
Eschler J, in submission
Memory Failures
“If I don’t have anything … -Mother of child with asthma
Kendall L, AMIA Proceedings 2014
Reminder Tool Failures
“I was freaking … Enable detection and response to reminder
failures. … Reminders
Traditional Reminder Tools
Method 1: Home Visit
Challenges from Outside the Home
Memory Failures … Reminder Tool Failures
Mitigating Failure
Design Implications
Opportunistic Reminders
Method 2:
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digital.ahrq.gov/health-it-tools-and-resources/workflow-assessment-health-it-toolkit/research/cimino-jj-et-al-2001
January 01, 2001 - Findings
"The user interface was responsible for 3 of the 16 suboptimal results and 12 of the 66 failures … When the 30 search failures and 2 cases of extremely high results...were excluded, the average list size
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digital.ahrq.gov/health-it-tools-and-resources/health-it-bibliography/quality-measurement-and-improvement/assessing
step process of automated measurement supplemented by review of free-text notes for apparent quality failures
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digital.ahrq.gov/sites/default/files/docs/2010-02-24%20Transitions%20In%20Care%20(4).pdf
January 01, 2010 - Quality
Rehospitalization is often a
symptom
•
Many rehospitalizations result from care system
failures … in the transition from hospital to the next
source of care.
•
These care failures allow, and sometimes … •
The failures reflect a lethal system design flaw. …
•
Our aim is to fix the system to prevent these care
failures so the patient does not deteriorate … opportunity
•
Fragmentation of care lies behind many failed
transitions and many other system failures
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digital.ahrq.gov/ahrq-funded-projects/surveillance-adverse-drug-events-ambulatory-pediatrics/annual%20summary/2010
January 01, 2010 - establish a baseline performance metric to measure improvement; 2) separate medication errors and system failures … result in harm to patients from those that do not; and 3) accurately direct interventions to prevent the failures
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digital.ahrq.gov/sites/default/files/docs/better-medication-management-slides-021611.pdf
February 16, 2011 - BMJ. 2000 Mar 18;320(7237):768-70
System Failures
• Human fallibility is only part of the … problem
• Failures at the system level
– in disseminating pharmaceutical information
– in checking … into the construction of
the risk models for each high-alert medication
• Quantified the risk of failures … prepared in case of a technology failure.
6 P Recovery and back up plans associated with technology failures … The Road to Safer Patient Care: Leveraging IT
Approach to Errors
System Failures
Injuries are not
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digital.ahrq.gov/health-it-tools-and-resources/health-it-costs-and-benefits-database/evidence-electronic-health
March 01, 2006 - In the early system which used a mainframe computer, system failures frustrated users and led to required